[2026-03-19 00:00:01] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Service Not Working on TVIP Box – Remote & VOD Issues Leading to Refund Request","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box – Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z"},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z"},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z"},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z"},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z"},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https://www.webhook1.servercenter.xyz/wa/files/1772131873.jpeg

https://www.webhook1.servercenter.xyz/wa/files/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z"},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z"},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z"},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 / 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z"},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z"},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z"},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can’t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z"},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z"},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z"},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z"},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z"},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z"},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z"},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z"},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z"},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https://www.crm3.servercenter.xyz/admin/view-tickets/10386145/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z"},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z"},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can’t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z"},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z"},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z"},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z"},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  / 77-17087697919  / 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z"},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z"},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z"},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

as cx asking for refund only","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:25:55.000000Z","updated_at":"2026-03-05T00:25:55.000000Z"},{"id":4600722,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-05T14:08:29.000000Z","updated_at":"2026-03-05T14:08:29.000000Z"},{"id":4606996,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-06T19:55:58.000000Z","updated_at":"2026-03-06T19:55:58.000000Z"},{"id":4613446,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-07T23:14:49.000000Z","updated_at":"2026-03-07T23:14:49.000000Z"},{"id":4617023,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-08T19:16:53.000000Z","updated_at":"2026-03-08T19:16:53.000000Z"},{"id":4621079,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z"},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z"},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https://www.webhook1.servercenter.xyz/wa/files/1773077710.jpeg

as per sandeep sir shared with him 

sandeep:yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-09T17:40:34.000000Z","updated_at":"2026-03-09T17:40:34.000000Z"},{"id":4621195,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"https://www.webhook1.servercenter.xyz/wa/files/1773077710.jpeg","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-09T17:40:45.000000Z","updated_at":"2026-03-09T17:40:45.000000Z"},{"id":4625485,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z"},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z"},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z"},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z"},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z"},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z"},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z"},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25/02/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18/03/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD—content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1–2 days of activation.

Customer escalated the issue and threatened/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z"}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}}} 
[2026-03-19 00:00:01] Production.INFO: opp5  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z"},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z"},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z"},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z"},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z"},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z"},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z"},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z"},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z"},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z"},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z"},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z"},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z"},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z"},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z"},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z"},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z"},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z"},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z"},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z"},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z"},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z"},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z"},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z"},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z"},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z"},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z"},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z"},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z"},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

as cx asking for refund only","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:25:55.000000Z","updated_at":"2026-03-05T00:25:55.000000Z"},{"id":4600722,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-05T14:08:29.000000Z","updated_at":"2026-03-05T14:08:29.000000Z"},{"id":4606996,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-06T19:55:58.000000Z","updated_at":"2026-03-06T19:55:58.000000Z"},{"id":4613446,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-07T23:14:49.000000Z","updated_at":"2026-03-07T23:14:49.000000Z"},{"id":4617023,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-08T19:16:53.000000Z","updated_at":"2026-03-08T19:16:53.000000Z"},{"id":4621079,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z"},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z"},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

sandeep:yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-09T17:40:34.000000Z","updated_at":"2026-03-09T17:40:34.000000Z"},{"id":4621195,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-09T17:40:45.000000Z","updated_at":"2026-03-09T17:40:45.000000Z"},{"id":4625485,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z"},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z"},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z"},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z"},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z"},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z"},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z"},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z"}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}}}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dave.smith@virtuallaptop.xyz"}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z"},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z"},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z"},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z"},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z"},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z"},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z"},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z"},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z"},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z"},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z"},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z"},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z"},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z"},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z"},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z"},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z"},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z"},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z"},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z"},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z"},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z"},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z"},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z"},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z"},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z"},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z"},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z"},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z"},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

as cx asking for refund only","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:25:55.000000Z","updated_at":"2026-03-05T00:25:55.000000Z"},{"id":4600722,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-05T14:08:29.000000Z","updated_at":"2026-03-05T14:08:29.000000Z"},{"id":4606996,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-06T19:55:58.000000Z","updated_at":"2026-03-06T19:55:58.000000Z"},{"id":4613446,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-07T23:14:49.000000Z","updated_at":"2026-03-07T23:14:49.000000Z"},{"id":4617023,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-08T19:16:53.000000Z","updated_at":"2026-03-08T19:16:53.000000Z"},{"id":4621079,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z"},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z"},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

sandeep:yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-09T17:40:34.000000Z","updated_at":"2026-03-09T17:40:34.000000Z"},{"id":4621195,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-09T17:40:45.000000Z","updated_at":"2026-03-09T17:40:45.000000Z"},{"id":4625485,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z"},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z"},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z"},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z"},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z"},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z"},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z"},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z"}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}}}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"sana.masood@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z"},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z"},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z"},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z"},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z"},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z"},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z"},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z"},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z"},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z"},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z"},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z"},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z"},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z"},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z"},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z"},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z"},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z"},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z"},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z"},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z"},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z"},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z"},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z"},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z"},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z"},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z"},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z"},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z"},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

as cx asking for refund only","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:25:55.000000Z","updated_at":"2026-03-05T00:25:55.000000Z"},{"id":4600722,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-05T14:08:29.000000Z","updated_at":"2026-03-05T14:08:29.000000Z"},{"id":4606996,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-06T19:55:58.000000Z","updated_at":"2026-03-06T19:55:58.000000Z"},{"id":4613446,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-07T23:14:49.000000Z","updated_at":"2026-03-07T23:14:49.000000Z"},{"id":4617023,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-08T19:16:53.000000Z","updated_at":"2026-03-08T19:16:53.000000Z"},{"id":4621079,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z"},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z"},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

sandeep:yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-09T17:40:34.000000Z","updated_at":"2026-03-09T17:40:34.000000Z"},{"id":4621195,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-09T17:40:45.000000Z","updated_at":"2026-03-09T17:40:45.000000Z"},{"id":4625485,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z"},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z"},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z"},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z"},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z"},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z"},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z"},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z"}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z"},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z"},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z"},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z"},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z"},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z"},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z"},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z"},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z"},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z"},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z"},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z"},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z"},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z"},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z"},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z"},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z"},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z"},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z"},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z"},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z"},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z"},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z"},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z"},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z"},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z"},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z"},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z"},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z"},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

as cx asking for refund only","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:25:55.000000Z","updated_at":"2026-03-05T00:25:55.000000Z"},{"id":4600722,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-05T14:08:29.000000Z","updated_at":"2026-03-05T14:08:29.000000Z"},{"id":4606996,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-06T19:55:58.000000Z","updated_at":"2026-03-06T19:55:58.000000Z"},{"id":4613446,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-07T23:14:49.000000Z","updated_at":"2026-03-07T23:14:49.000000Z"},{"id":4617023,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-08T19:16:53.000000Z","updated_at":"2026-03-08T19:16:53.000000Z"},{"id":4621079,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z"},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z"},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

sandeep:yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-09T17:40:34.000000Z","updated_at":"2026-03-09T17:40:34.000000Z"},{"id":4621195,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-09T17:40:45.000000Z","updated_at":"2026-03-09T17:40:45.000000Z"},{"id":4625485,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z"},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z"},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z"},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z"},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z"},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z"},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z"},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z"}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sana.masood@virtuallaptop.xyz"}  
[2026-03-19 00:00:01] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10386145,"tickets_number":10386145,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":168900,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Service Not Working on TVIP Box \u2013 Remote & VOD Issues Leading to Refund Request","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":638,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"67","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":168900,"accounts_id":179634,"opportunities_id":322420,"services_id":7,"customer_id":199462,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"1481 Laurel Oaks Dr","primary_address2":null,"p_city":"Streamwood","p_state":"23","p_postal_code":"60107","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1481 Laurel Oaks Dr","other_address2":null,"o_city":"Streamwood","o_state":"23","o_postal_code":"60107","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0250712665170TV","additional_help":"","comments":"","managedby":347,"updatedby":347,"bdr_id":67,"tc_id":0,"assign_to":67,"assign_from":0,"verifier_id":347,"verification_time":"2026-02-25 07:38:14","card_charged_with_gateway":"Converge pay","transaction_id":"250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-25T14:38:15.000000Z","updated_at":"2026-02-26T06:35:19.000000Z","service_enable_date":"2026-02-25","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"card_details":"0362","card_type":"Visa","transaction_date":"2026-02-25 07:38:15","card_holder_name":"Nayana Brahmbhatt","card_holder_email":"nayanab51@yahoo.com","card_holder_phone":"17087697919","customers":{"customers_id":199462,"customers_firstname":"Nayana","customers_lastname":"Brahmbhatt","customers_telephone":"17087697919","alternate_mobile":null,"customers_email_address":"nayanab51@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4567646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z","managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:14:15.000000Z","updated_at":"2026-03-14T09:56:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10383763,\"3\":10383856,\"8\":10389281},\"opportunity_ids\":[]}","extension_3cx":"2612","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z","managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:10:55.000000Z","updated_at":"2026-03-18T13:55:34.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10388788,\"8\":10390892,\"12\":10392104},\"opportunity_ids\":[]}","extension_3cx":"2610","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

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with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. 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Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

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7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z","managed_by":{"myid":649,"first_name":"Ainny","last_name":"Singh","email":"ainny.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:27:51.000000Z","updated_at":"2026-01-21T16:01:17.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-01-21","suspension_reason":"{\"ticket_ids\":{\"0\":10368584,\"1\":10369588,\"2\":10369594,\"3\":10369630,\"4\":10371633,\"6\":10371640},\"opportunity_ids\":[]}","extension_3cx":"2621","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:02:31.000000Z","updated_at":"2026-03-18T19:02:31.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4663723,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Will assign to John Sir after 21st March as confirmed with him.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-18T19:15:52.000000Z","updated_at":"2026-03-18T19:15:52.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666731,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Name Nayana Brahmbhatt

Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



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cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z","managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:14:15.000000Z","updated_at":"2026-03-14T09:56:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10383763,\"3\":10383856,\"8\":10389281},\"opportunity_ids\":[]}","extension_3cx":"2612","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z","managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:10:55.000000Z","updated_at":"2026-03-18T13:55:34.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10388788,\"8\":10390892,\"12\":10392104},\"opportunity_ids\":[]}","extension_3cx":"2610","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

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7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

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7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

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Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

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cid - 17087697919 

cx want cb after 20mins

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cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

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with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. Asked team to attach SS oin ticket.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:38:14.000000Z","updated_at":"2026-03-09T17:38:14.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4621193,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   whatsapp

Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

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7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z","managed_by":{"myid":649,"first_name":"Ainny","last_name":"Singh","email":"ainny.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:27:51.000000Z","updated_at":"2026-01-21T16:01:17.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-01-21","suspension_reason":"{\"ticket_ids\":{\"0\":10368584,\"1\":10369588,\"2\":10369594,\"3\":10369630,\"4\":10371633,\"6\":10371640},\"opportunity_ids\":[]}","extension_3cx":"2621","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. 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Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



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cid-  7087697919

cx has a box named-  TVIP S Box.

got the activation done today itself

but now her stb remote is not working properly

she is unable to go back from vod to live

when she presses back arrow button- it says no more volume

when she presses home button it says watch live and when she clicks on watch live

it goes back to the same movie again

informed cx need to check- will cb 

outcome- pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"16","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-25T22:52:07.000000Z","updated_at":"2026-02-25T22:52:07.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571365,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid 17087697919 

spoke with cx getting issue with box have to unplug and plug bacvk power cable to make it work

tried to do hdmi cec setting from tv and box but cx not getting 

have taken time to check 

cx agreed to wait","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-26T20:51:24.000000Z","updated_at":"2026-02-26T20:51:24.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4571638,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919  

voc; Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

res;informed the cx that team will connect with you 

out;pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-26T21:37:22.000000Z","updated_at":"2026-02-26T21:37:22.000000Z","managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:14:15.000000Z","updated_at":"2026-03-14T09:56:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10383763,\"3\":10383856,\"8\":10389281},\"opportunity_ids\":[]}","extension_3cx":"2612","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4572486,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 17087697919

cx called and asked to refund money directly ,she said she just not want any service from us

shared with kartik sr ,arranged cb from abdullah sr

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-27T00:19:44.000000Z","updated_at":"2026-02-27T00:19:44.000000Z","managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:10:55.000000Z","updated_at":"2026-03-18T13:55:34.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10388788,\"8\":10390892,\"12\":10392104},\"opportunity_ids\":[]}","extension_3cx":"2610","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572585,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

voc- 

Feb 26, 2026 05:21 PM

Please cancel my service and refund my money. Your service does not work with my box, which worked perfectly fine until your service took over. I signed up only yesterday and paid $230.

res-  shared in hd1 for cb 

out- cb arranged 

as  sana is not available so shared with Shivani for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-02-27T00:40:17.000000Z","updated_at":"2026-02-27T00:40:17.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572897,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131873.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772131990.jpeg

Someone called me to help with problems and asked me send screenshots of box. He hung up and did not call back. Call me if you want to discuss

Nothing was solved

meanwhile zain took over the chat

shared with shivani in hd1

kindly outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T02:03:37.000000Z","updated_at":"2026-02-27T02:03:37.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4573243,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919

cx didnt receive call

tried code also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-27T03:43:15.000000Z","updated_at":"2026-02-27T03:43:15.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574439,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919 

Shivani from YPD left me message last night. I am available for next hour

shared with kartik  sir in hd1  to proceed further for outcall . 

Please tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-02-27T16:59:04.000000Z","updated_at":"2026-02-27T16:59:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4574577,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 17087697919 \/ 5517087697919 

called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-27T17:38:02.000000Z","updated_at":"2026-02-27T17:38:02.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4575646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

CID-  17087697919 

Query- remote not working

Resolution- no response vm sent

Outcome pending

also used ex 77\/88","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-27T20:55:45.000000Z","updated_at":"2026-02-27T20:55:45.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578455,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"IBC+OBC

17087697919 

cx said that he is getting content issue as the content which he is playing is not working fine as it moves automatically 

tried rebooting the stb and the router as well as deleted the mac and added back 

still same

so please tc 

pending as suggested for new box 

cx said that he will think on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-02-28T15:29:08.000000Z","updated_at":"2026-02-28T15:29:08.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578708,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919   

Vidhi if you can\u2019t fix the problem, please disconnect the service and issue the refund.

apologies to cx ans share with  rachna mam 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-02-28T16:35:03.000000Z","updated_at":"2026-02-28T16:35:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4578714,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Shivani to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-02-28T16:36:44.000000Z","updated_at":"2026-02-28T16:36:44.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4578833,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

cx said that in vod unable to go to previous want refund

told cx press back or home button

cx said home button not working

back button also not working

also cx is very old cx said so cant do bts

will share with virat sir to cb 

pls tc sir  then pls assign back sana","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-28T17:11:53.000000Z","updated_at":"2026-02-28T17:11:53.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4579845,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-28T20:35:54.000000Z","updated_at":"2026-02-28T20:35:54.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4580273,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

7087697919 

Called cx and asked about the status, Cx wants every episode to be auto start after one episode gets ended in any videoclub TV SHows or Drama, As per her with previous provider it was there, Guided her its 3rd party box and sometime these 3rd party boxes does't have same features like previous providers whenever connected with new providers or servers. Explained her about our Box features as well MAG 544W3 and MAG540W3 as well, ALSO, ABOUT RESOLUTIONS THINGS AND NAVIGATION ETC TOO, Cx wants cb tomo after 9:00 AM, Kindly take follow up once otherwise arrange for BDR to give a Box as cx wants to know about box prices as well","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-28T21:37:34.000000Z","updated_at":"2026-02-28T21:37:34.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4583566,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

7087697919 

spoke with cx not at home wants callback after 3 hrs","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T18:47:19.000000Z","updated_at":"2026-03-01T18:47:19.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4584902,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"obc

cid- called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-01T22:19:53.000000Z","updated_at":"2026-03-01T22:19:53.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4585915,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919

Saurabh, I see missed calls from you. I am available to talk now

as swara not available so shared with shivani in hd1

Please outcall and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-02T01:08:02.000000Z","updated_at":"2026-03-02T01:08:02.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4587928,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919 

cx  called for same 

while checking with swara mam cx  dropped the call n got the next ib 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T16:43:44.000000Z","updated_at":"2026-03-02T16:43:44.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4588060,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"ibc

7087697919

cx called for same 

shared box price with cx  not agreed  

[10:12]\tvashi.sharma: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10386145\/leads >  sir pls check as per abdullah sir update i shared price for new box mag 540w3 123usd cx  saying abdullah told me will giove good offer

[10:13]\tsandeep.sharma: vashi.sharma: ples check abdullah for it

[10:13]\tsandeep.sharma: once he will be available please check with him and aske him to spoke with cx accordingly vashi.sharma

7[10:14]\tvashi.sharma: ok

cx  want cb in 30 mins shared with kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-02T17:18:25.000000Z","updated_at":"2026-03-02T17:18:25.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4592766,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 2hrs 

will ct and cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-03T18:21:01.000000Z","updated_at":"2026-03-03T18:21:01.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4595385,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17087697919     whatsapp

Mar 03, 2026 06:17 PM

Please refund $230.00 on my charge card. If not I will dispute with card company, since you can\u2019t provide the service. Send me confirmation of cancellation. Thanks

cb raised and shared in hd 1  with sid\/escalated with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T01:59:07.000000Z","updated_at":"2026-03-04T01:59:07.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595391,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Shared with Virat to CB on priority.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":503,"is_active":"1","created_at":"2026-03-04T02:00:37.000000Z","updated_at":"2026-03-04T02:00:37.000000Z","managed_by":{"myid":503,"first_name":"Rachna","last_name":"Aish","email":"rachna.aish@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-26T19:06:26.000000Z","updated_at":"2026-02-11T05:55:50.000000Z","user_name":null,"products_access":"0","role_id":13,"emp_id":"RO2359","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2026-02-10","suspension_reason":"{\"ticket_ids\":{\"1\":10380555},\"opportunity_ids\":[]}","extension_3cx":"2108","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4595399,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"8[19:00]\tabdullah: simran arrnge cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-04T02:02:42.000000Z","updated_at":"2026-03-04T02:02:42.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595739,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id - 17087697919 

Called but on VM,Kindly tc for tomo","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-04T03:35:46.000000Z","updated_at":"2026-03-04T03:35:46.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4596646,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

55-17087697919  \/ 77-17087697919  \/ 88-17087697919 

drop vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T17:03:25.000000Z","updated_at":"2026-03-04T17:03:25.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598213,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

cx want cb after 20mins

will tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-04T22:08:23.000000Z","updated_at":"2026-03-04T22:08:23.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598898,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"OBC

cid - 17087697919 

called cx for the issue cx facing 

cx telling eh alreday take service from his old provider yesterday only 

just asking to refund or he will dispute 

try to convinced for last time we will fix the issue 

but cx not agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2026-03-05T00:18:03.000000Z","updated_at":"2026-03-05T00:18:03.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4598935,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"sir pls check 

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with the cx she was asking for refund she said that she is not using our services now. She already took services from somewhere else and filed dispute against our services but as we don't have any confirmation about her dispute so asked her to close the dispute and we will proceed for refund. She said that she will close it then will give me a CB.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-09T17:14:21.000000Z","updated_at":"2026-03-09T17:14:21.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4621186,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Cx called on my ext and said that she already withdraw her dispute and shared confirmation mail from his bank on SS on whatsapp. So told her we will proceed for refund and will get this done ASAP. 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Mar 09, 2026 11:35 AM

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773077710.jpeg

as per sandeep sir shared with him 

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7087697919

cx said shes waiting fr update by sandeep

inform cx team will connect soon 

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":649,"is_active":"1","created_at":"2026-03-10T17:41:22.000000Z","updated_at":"2026-03-10T17:41:22.000000Z","managed_by":{"myid":649,"first_name":"Ainny","last_name":"Singh","email":"ainny.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:27:51.000000Z","updated_at":"2026-01-21T16:01:17.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-01-21","suspension_reason":"{\"ticket_ids\":{\"0\":10368584,\"1\":10369588,\"2\":10369594,\"3\":10369630,\"4\":10371633,\"6\":10371640},\"opportunity_ids\":[]}","extension_3cx":"2621","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4629872,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"As discussed with John Sir on Monday assigning this to him to proceed for her refund of $230 as she already closed dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T17:06:21.000000Z","updated_at":"2026-03-11T17:06:21.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4630453,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her that her refund has been accepted and she will get it ASAP. She said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-11T18:52:42.000000Z","updated_at":"2026-03-11T18:52:42.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647763,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 27th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 17-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:22:52.000000Z","updated_at":"2026-03-15T09:22:52.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4649754,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Called cx but no one answered.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2026-03-15T20:02:16.000000Z","updated_at":"2026-03-15T20:02:16.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4663649,"threads_id":10386145,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and informed her same that her refund has been initiated from our side and it will be reflect in her bak account after 27th March. 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Card Holder Email nayanab51@yahoo.com

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Assigned to Sandeep Sharma

Verification Time 25\/02\/2026 07:38:14

Payment Gateway: Payment Gateway 2

Transaction ID: 250226C1A-BDA712F4-D047-44C7-9335-0BF922A7ACAD

Total Discount Amount: $20.00

Transaction Amount: $230.00



Subscription Details

DB UPG       

Mac 00:1A:79:2E:E4:35

Ip 73.50.30.17

Status On

Last activity 2026-03-04 14:02:01

State Offline 

John Watson changed UPG :00:1A:79:2E:E4:35 to Deleted on 18\/03\/2026 11:55 pm 



Refund Reason

Customer activated service on TVIP S Box but faced remote malfunction issues from day 1.

Unable to navigate properly (back button, home button not working as expected).

Continuous technical issues with VOD\u2014content auto-playing and navigation problems.

Required repeated rebooting (STB and router) to temporarily fix issues.

Multiple troubleshooting steps attempted (HDMI CEC, MAC reset, reboot), but issue persisted.

Customer reported poor support experience (call drop, no proper callback).

Service incompatibility concerns with third-party box highlighted.

Alternative solution offered (purchase of new box), but customer declined due to pricing.

Customer requested cancellation and full refund within 1\u20132 days of activation.

Customer escalated the issue and threatened\/disputed with bank due to unresolved service.

Initially raised dispute, later withdrew after assurance from team.

Confirmed not using the service and already switched to another provider.



Deduction 20 USD

Refund Amount 210 USD



Please Proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T05:59:58.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}}],"reminder":[{"id":130341,"threads_id":10386145,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 23:30:00","assigned_to":67,"managed_by":294,"status":"0","read_status":"1","is_active":"1","created_at":"2026-02-25T22:52:22.000000Z","updated_at":"2026-03-18T19:01:04.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:00:07] Production.DEBUG: {"ups_oauth_endpointurl":"https:\/\/onlinetools.ups.com\/security\/v1\/oauth\/token"}  
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[2026-03-19 00:00:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:07","ups_oauth_expires_in":"2026-03-18 21:18:41"}  
[2026-03-19 00:00:08] Production.DEBUG: {"ups_oauth_endpointurl":"https:\/\/onlinetools.ups.com\/security\/v1\/oauth\/token"}  
[2026-03-19 00:00:08] Production.DEBUG: {"ups_oauth_insert":{"token_type":"Bearer","issued_at":"2026-03-19 00:00:08","client_id":"dWP6wZT584nQanmaGjZfIRZkGSMirk52QJG4JJWD8GLMt563","access_token":"eyJraWQiOiIzOTNjOTE2Yi02OTdhLTRiMmMtYmUxMy0xNWU4ZjM5ZDUxZDQiLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzM4NCJ9.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.a8SRTvTAFq3LkxesUy-PCzAXLzRO4f-4X_iD9Ddan9rmYHgwKvoOirrsaMj5fKoYm5HsyecD9bfoF3RaFNgysQPlVxnFw4BNn5y7513OtrrfzkCL8r8YLHqX2Da64Q93bhhBy0kqsPECf_DI0bR4jf6RZNZttF4POdXKWKga6GhaJIGK_oj1S90ySpRI0nFks3uQsmcgRMdTmd3nbyqObOiSJzNiO18flVtWFNGc223jdbS3hl_srXy9on6B8PbIGfzIMSX3kTrSb7LIBkz2etYUvDamIkIYT-Byuot5PWCOfJDVQF8jIeNOTLphvzDsO9RcMC-KkGO2wdp-ptnacUyE01ha1rucGF8FFaoV-TTEKZR0v4bis2IgU8cz0HXhxxuTgCRH_Twf6ArwUsVD9rAOETy6S5wAsbhqPi-aPY1d9FgaPkPsWLahCFqOOWFZih8qGieczedcCQ7iAzN8eE-JMPeT7_d4Eo6C9jqYB7x86BE-0ugSb-eGQhCuntq_gwCd1EAdSWYOrXdGI4VAbkVnhOW33n_gRncxjJAgzMXioDdT8sKh3t_o-kI_AxqP4KkYas0DmA0JIu8P5KfqMeLIuVGdLqEODnOSlhicfteBBd6_VXA3XwdBSLAtogwe27ue1fydLcvElp-KZUu367smT5Aw2AwYbnxFjoe8jcs","expires_in":"2026-03-19 04:00:07","status":"approved"}}  
[2026-03-19 00:00:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:00:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:01] Production.INFO: ["archieve-whats-app"]  
[2026-03-19 00:01:01] Production.INFO: {"dateThreshold => ":"2026-02-17"}  
[2026-03-19 00:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:01:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:01] Production.INFO: ["archieve-whats-app"]  
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[2026-03-19 00:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:07] Production.DEBUG: Query Execution Time Log-------------  
[2026-03-19 00:02:07] Production.DEBUG: Account Query   
[2026-03-19 00:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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Guru IPTV

Link - https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/312869

Ankit Shankhala

Billing - 355 N Wolfe Rd #634 Sunnyvale, CA 94085, USA

Shipping - Na

Lead source -Ref In

source :- GU0241016845380TV

Package :- $230 usd with 5 year subscription (Apple TV _ stb emu Tv pro ))

Aditional help :_ Add 6 month in ref cust account

BDR :_ Sahil  KUMAR- 5007



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of","127":"Madagascar","128":"Malawi","129":"Malaysia","130":"Maldives","131":"Mali","132":"Malta","133":"Marshall Islands","134":"Martinique","135":"Mauritania","136":"Mauritius","137":"Mayotte","138":"Mexico","139":"Micronesia, Federated States of","140":"Moldova, Republic of","141":"Monaco","142":"Mongolia","361":"Montenegro","143":"Montserrat","144":"Morocco","145":"Mozambique","146":"Myanmar","147":"Namibia","148":"Nauru","149":"Nepal","150":"Netherlands","151":"Netherlands Antilles","152":"New Caledonia","154":"Nicaragua","155":"Niger","156":"Nigeria","157":"Niue","158":"Norfolk Island","159":"Northern Mariana Islands","160":"Norway","161":"Oman","162":"Pakistan","163":"Palau","381":"Palestine, State of","164":"Panama","165":"Papua New Guinea","166":"Paraguay","167":"Peru","168":"Philippines","169":"Pitcairn","170":"Poland","171":"Portugal","172":"Puerto Rico","173":"Qatar","390":"Republic of Kosovo","174":"Reunion","175":"Romania","176":"Russian Federation","177":"Rwanda","394":"Saint Barth\u00e9lemy","178":"Saint Kitts and Nevis","179":"Saint Lucia","398":"Saint Martin (French part)","180":"Saint Vincent and the Grenadines","181":"Samoa","182":"San Marino","183":"Sao Tome and Principe","184":"Saudi Arabia","185":"Senegal","405":"Serbia","186":"Seychelles","187":"Sierra Leone","188":"Singapore","409":"Sint Maarten (Dutch part)","189":"Slovakia (Slovak Republic)","190":"Slovenia","191":"Solomon Islands","192":"Somalia","193":"South Africa","194":"South Georgia and the South Sandwich Islands","415":"South Sudan","195":"Spain","196":"Sri Lanka","197":"St. Helena","198":"St. Pierre and Miquelon","199":"Sudan","200":"Suriname","201":"Svalbard and Jan Mayen Islands","202":"Swaziland","203":"Sweden","204":"Switzerland","205":"Syrian Arab Republic","206":"Taiwan","207":"Tajikistan","208":"Tanzania, United Republic of","209":"Thailand","427":"Timor-Leste","210":"Togo","211":"Tokelau","212":"Tonga","213":"Trinidad and Tobago","214":"Tunisia","215":"Turkey","216":"Turkmenistan","217":"Turks and Caicos Islands","218":"Tuvalu","219":"Uganda","220":"Ukraine","221":"United Arab Emirates","224":"United States Minor Outlying Islands","225":"Uruguay","226":"Uzbekistan","227":"Vanuatu","228":"Vatican City State (Holy See)","229":"Venezuela","230":"Viet Nam","231":"Virgin Islands (British)","232":"Virgin Islands (U.S.)","233":"Wallis and Futuna Islands","234":"Western Sahara","235":"Yemen","236":"Yugoslavia","237":"Zaire","238":"Zambia","239":"Zimbabwe"},"macId":"00:1A:79:0B:B9:80","channel_provider":[]}}  
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[2026-03-19 00:02:31] Production.INFO: {"AddMacAddressp-lead":{"id":170039,"accounts_id":null,"opportunities_id":324772,"services_id":16,"customer_id":200601,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"184 Robinson Ave","primary_address2":null,"p_city":"Medford","p_state":"43","p_postal_code":"11763","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"184 Robinson Ave","other_address2":null,"o_city":"Medford","o_state":"43","o_postal_code":"11763","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Assigned OB Data Ref","source_of_call":"IN0220329309540TV1","additional_help":"","comments":"","managedby":78,"updatedby":null,"bdr_id":675,"tc_id":0,"assign_to":675,"assign_from":0,"verifier_id":78,"verification_time":"2026-03-08 14:31:14","card_charged_with_gateway":"Converge pay","transaction_id":"080326O13-3488D371-183E-4707-9D1E-4E08DE426228","transaction_amount":"300.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Shipped","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773069163.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490368639","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-08T20:31:16.000000Z","updated_at":"2026-03-10T18:27:47.000000Z","service_enable_date":"2026-03-09","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"discount":"10.00","discount_applied":1,"card_details":"9545","card_type":"MasterCard","transaction_date":"2026-03-08 14:31:16","card_holder_name":"Prem Singh","card_holder_email":"imdiljot@gmail.com","card_holder_phone":"16316456969","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":43,"zone_country_id":223,"zone_code":"NY","zone_name":"New York","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":43,"zone_country_id":223,"zone_code":"NY","zone_name":"New York","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":130,"name":"5 Year Subscription","model_number":"MAG540W3","existing_customer":null,"price":"310","currency":"USD","managedby":0,"status":"1","action":null,"created_at":"2024-11-02T19:28:42.000000Z","updated_at":"2024-11-14T18:13:46.000000Z"},"products":{"id":16,"name":"Indian TV","phone_number":"4318045074","website_url":"indianiptv.net","managedby":null,"action":null,"created_at":"16-01-2020 10:13:09","updated_at":"2020-01-16 10:13:21","dial_code":"11","account_generation_code":null},"customers":{"customers_id":200601,"customers_firstname":"Prem","customers_lastname":"Singh Janjua","customers_telephone":"16316456969","alternate_mobile":"16316456965","customers_email_address":"imdiljot@gmail.com"},"assigned_to_user":{"myid":675,"first_name":"Aliya","last_name":"Ale","email":"aliya.ale@virtuallaptop.xyz"},"managed_by":{"myid":78,"first_name":"Sam","last_name":"Taylor","email":"sam.taylor@virtuallaptop.xyz"},"updated_by":null,"verified_by":{"myid":78,"first_name":"Sam","last_name":"Taylor","email":"sam.taylor@virtuallaptop.xyz"},"bdr":{"myid":675,"first_name":"Aliya","last_name":"Ale","email":"aliya.ale@virtuallaptop.xyz"},"comments_data":[{"id":4617523,"threads_id":170039,"threads_type":"App\\Leads","images":"","description":"BRAND: INDIAN IPTV

OPP:https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/324772

Name: Prem Singh Janjua

Shipping Address :184 Robinson Ave

Medford, NY 11763

Billing Address : same

Package Offered: 300 USD for 5 years and 6 months subscription an 1 year hardware warranty (MAG540w3)

Additional Notes: cx do not have alternate no

Lead source :Ref out

Source Of Call:IN0220329309540TV1 - Parkash Jain

Primary Mobile is on WhatsApp: Yes

(Winning Shot sale)

BDR: Aliya

Informed 3 USD UPS brokerage fees

(Approved by john sir) 

Verification done by Sam Taylor

CARD = MASTER

BANK = CITIBANK","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":78,"is_active":"1","created_at":"2026-03-08T20:31:16.000000Z","updated_at":"2026-03-08T20:31:16.000000Z","managed_by":{"myid":78,"first_name":"Sam","last_name":"Taylor","email":"sam.taylor@virtuallaptop.xyz"}}],"get_tickets":[],"get_notes":[{"id":409314,"accounts_id":170039,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","subject":"Esign Document","contact":null,"name":null,"comments":"","attachments":null,"thread_id":0,"thread_type":"Leads","managedby":78,"updatedby":null,"action":null,"is_active":"1","created_at":"2026-03-08T20:48:20.000000Z","updated_at":"2026-03-08T20:48:20.000000Z"}],"get_accounts_number":[],"get_opportunities":{"id":324772,"accounts_id":35925,"leads_id":170039,"accounts_status":"0","customers_firstname":"Prem","customers_lastname":"Singh Janjua","customers_email_address":"imdiljot@gmail.com","customers_telephone":"16316456969","alternate_mobile":"16316456965","services_provider":16,"package_id":130,"quantity":"1","primary_address":"184 Robinson Ave","primary_address2":null,"p_city":"Medford","p_state":"43","p_postal_code":"11763","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"184 Robinson Ave","other_address2":null,"o_city":"Medford","o_state":"43","o_postal_code":"11763","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","lead_source":"Assigned OB Data Ref","source_of_call":"IN0220329309540TV1","additional_help":"","comments":"BRAND: INDIAN IPTV

OPP:https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/324772

Name: Prem Singh Janjua

Shipping Address :184 Robinson Ave

Medford, NY 11763

Billing Address : same

Package Offered: 300 USD for 5 years and 6 months subscription an 1 year hardware warranty (MAG540w3)

Additional Notes: cx do not have alternate no

Lead source :Ref out

Source Of Call:IN0220329309540TV1 - Parkash Jain

Primary Mobile is on WhatsApp: Yes

(Winning Shot sale)

BDR: Aliya

Informed 3 USD UPS brokerage fees

(Approved by john sir) 

Verification done by Sam Taylor

CARD = MASTER

BANK = CITIBANK","managedby":675,"updatedby":78,"bdr_id":675,"tc_id":0,"assign_to":675,"assign_from":0,"verifier_id":78,"verification_time":"2026-03-08 14:31:14","card_charged_with_gateway":"Converge pay","transaction_id":"080326O13-3488D371-183E-4707-9D1E-4E08DE426228","transaction_amount":"300.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"opportunities_status":"Won & Payment Collected","verification_status":"Verified","mark_as_suspicious":"1","conversion_status":"3","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-08T19:56:20.000000Z","updated_at":"2026-03-08T20:31:16.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"custom_price":null,"send_mail_to_customer":"0","send_mail_to_dispatch":"1","discount":"10.00","discount_applied":1,"card_holder_name":"Prem Singh","card_holder_email":"imdiljot@gmail.com","card_holder_phone":"16316456969","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":43,"zone_country_id":223,"zone_code":"NY","zone_name":"New York","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":43,"zone_country_id":223,"zone_code":"NY","zone_name":"New York","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":130,"name":"5 Year Subscription","model_number":"MAG540W3","existing_customer":null,"price":"310","currency":"USD","managedby":0,"status":"1","action":null,"created_at":"2024-11-02T19:28:42.000000Z","updated_at":"2024-11-14T18:13:46.000000Z"},"products":{"id":16,"name":"Indian TV","phone_number":"4318045074","website_url":"indianiptv.net","managedby":null,"action":null,"created_at":"16-01-2020 10:13:09","updated_at":"2020-01-16 10:13:21","dial_code":"11","account_generation_code":null},"assigned_to_user":{"myid":675,"first_name":"Aliya","last_name":"Ale","email":"aliya.ale@virtuallaptop.xyz"},"managed_by":{"myid":675,"first_name":"Aliya","last_name":"Ale","email":"aliya.ale@virtuallaptop.xyz"},"updated_by":{"myid":78,"first_name":"Sam","last_name":"Taylor","email":"sam.taylor@virtuallaptop.xyz"},"verified_by":{"myid":78,"first_name":"Sam","last_name":"Taylor","email":"sam.taylor@virtuallaptop.xyz"},"bdr":{"myid":675,"first_name":"Aliya","last_name":"Ale","email":"aliya.ale@virtuallaptop.xyz"}},"get_accounts":null,"get_mac_address":{"id":30227,"lead_id":170039,"mac_address":"00:1A:79:88:88:D1","stb_model_id":18,"created_at":"09-03-2026 12:28:25","updated_at":"2026-03-09 12:28:25"}}}  
[2026-03-19 00:02:31] Production.INFO: {"AddMacAddressp-lead-get-mac-add":{"id":30227,"lead_id":170039,"mac_address":"00:1A:79:88:88:D1","stb_model_id":18,"created_at":"09-03-2026 12:28:25","updated_at":"2026-03-09 12:28:25"}}  
[2026-03-19 00:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:02:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:02:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:00] Production.INFO: {"AddMacAddressp-lead":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":62,"zone_country_id":223,"zone_code":"WA","zone_name":"Washington","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":62,"zone_country_id":223,"zone_code":"WA","zone_name":"Washington","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":105,"name":"5 Year Subscription","model_number":"MAG544w3","existing_customer":null,"price":"330","currency":"USD","managedby":0,"status":"1","action":null,"created_at":"2023-08-07T20:17:02.000000Z","updated_at":"2023-08-07T20:17:02.000000Z"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"assigned_to_user":{"myid":575,"first_name":"Aarohi","last_name":"Sharan","email":"aarohi.sharan@virtuallaptop.xyz"},"managed_by":{"myid":58,"first_name":"Vineet","last_name":"Sharma","email":"vineet.sharma@virtuallaptop.xyz"},"updated_by":null,"verified_by":{"myid":58,"first_name":"Vineet","last_name":"Sharma","email":"vineet.sharma@virtuallaptop.xyz"},"bdr":{"myid":575,"first_name":"Aarohi","last_name":"Sharan","email":"aarohi.sharan@virtuallaptop.xyz"},"comments_data":[{"id":4645559,"threads_id":170644,"threads_type":"App\\Leads","images":"","description":"Boss IPTV

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https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/325732

Shipping Address: 4850 156th Ave NE #42 Redmond, WA 98052, united states

Billing Address: Same

Lead Source: REF- IN

Source: BO0250306369470TV

Package: 330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

Notes- Pls add 6 months bonus on BO0250306369470TV

BDR : Aarohi sharan

Primary number on WhatsApp -Yes

grand finale sale 

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https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/325732

Shipping Address: 4850 156th Ave NE #42 Redmond, WA 98052, united states

Billing Address: Same

Lead Source: REF- IN

Source: BO0250306369470TV

Package: 330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

Notes- Pls add 6 months bonus on BO0250306369470TV

BDR : Aarohi sharan

Primary number on WhatsApp -Yes

grand finale sale 

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[2026-03-19 00:03:00] Production.INFO: {"AddMacAddressp-lead-get-mac-add":{"id":30577,"lead_id":170644,"mac_address":"00:1A:79:85:B9:FC","stb_model_id":21,"created_at":"16-03-2026 12:30:04","updated_at":"2026-03-16 12:30:04"}}  
[2026-03-19 00:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:01] Production.INFO: ["archieve-whats-app"]  
[2026-03-19 00:03:01] Production.INFO: {"dateThreshold => ":"2026-02-17"}  
[2026-03-19 00:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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WANTS Boss IPTV

Name: Harvinder Singh

Shipping Address: 30 Carnation Rd

Monroe Township, NJ 08831, US

Billing Add: Same

Lead Source:  Ref inbound

Source:- (7329865661 Srabjit Singh ) no details

Package: 310 USD for 5 years and 6 months Subscription with 1 year hardware warranty in mag 540 w3

Add Notes : NA

BDR: Krish kumar

Super Games Sale

cx paid online 

150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5



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Sahara","235":"Yemen","236":"Yugoslavia","237":"Zaire","238":"Zambia","239":"Zimbabwe"},"macId":"00:1A:79:88:7C:C8","channel_provider":[]}}  
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[2026-03-19 00:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:42] Production.INFO: {"outtttt":{"outt1":"76","outtttt":76}}  
[2026-03-19 00:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:46] Production.ERROR: Attempt to read property "ministra" on array {"view":{"view":"/home/crm/public_html/root/resources/views/admin/common/header.blade.php","data":{"errors":"<pre class=sf-dump id=sf-dump-627865287 data-indent-pad=\"  \"><span class=sf-dump-note>Illuminate\\Support\\ViewErrorBag</span> {<a class=sf-dump-ref>#3374</a><samp data-depth=1 class=sf-dump-expanded>
  #<span class=sf-dump-protected title=\"Protected property\">bags</span>: []
</samp>}
</pre><script>Sfdump(\"sf-dump-627865287\", {\"maxDepth\":3,\"maxStringLength\":160})</script>
","exception":"<pre class=sf-dump id=sf-dump-1332414370 data-indent-pad=\"  \"><span class=sf-dump-note>Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException</span> {<a class=sf-dump-ref>#2288</a><samp data-depth=1 class=sf-dump-expanded>
  #<span class=sf-dump-protected title=\"Protected property\">message</span>: \"<span class=sf-dump-str title=\"65 characters\">The route assets/admin/images/img/loading.svg could not be found.</span>\"
  #<span class=sf-dump-protected title=\"Protected property\">code</span>: <span class=sf-dump-num>0</span>
  #<span class=sf-dump-protected title=\"Protected property\">file</span>: \"<span class=sf-dump-str title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/AbstractRouteCollection.php
102 characters\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/AbstractRouteCollection.php</span>\"
  #<span class=sf-dump-protected title=\"Protected property\">line</span>: <span class=sf-dump-num>44</span>
  -<span class=sf-dump-private title=\"Private property defined in class:&#10;`Symfony\\Component\\HttpKernel\\Exception\\HttpException`\">statusCode</span>: <span class=sf-dump-num>404</span>
  -<span class=sf-dump-private title=\"Private property defined in class:&#10;`Symfony\\Component\\HttpKernel\\Exception\\HttpException`\">headers</span>: []
  <span class=sf-dump-meta>trace</span>: {<samp data-depth=2 class=sf-dump-compact>
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/AbstractRouteCollection.php:44
Stack level 25.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/AbstractRouteCollection.php:44</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Routing\\AbstractRouteCollection-&gt;handleMatchedRoute(Request $request, $route)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Routing</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>AbstractRouteCollection-&gt;handleMatchedRoute(Request $request, $route)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Routing\\AbstractRouteCollection-&gt;handleMatchedRoute(Request $request, $route)\">throw new NotFoundHttpException(sprintf(</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>    &#039;The route %s could not be found.&#039;,</span></code>
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/RouteCollection.php:162
Stack level 24.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/RouteCollection.php:162</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Routing\\RouteCollection-&gt;match(Request $request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Routing</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>RouteCollection-&gt;match(Request $request)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Routing\\RouteCollection-&gt;match(Request $request)\">    return $this-&gt;handleMatchedRoute($request, $route);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/Router.php:761
Stack level 23.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/Router.php:761</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Routing\\Router-&gt;findRoute($request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Routing</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Router-&gt;findRoute($request)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Routing\\Router-&gt;findRoute($request)\">$this-&gt;current = $route = $this-&gt;routes-&gt;match($request);</span></code>
      &#8250; 
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/Router.php:748
Stack level 22.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/Router.php:748</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Routing\\Router-&gt;dispatchToRoute(Request $request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Routing</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Router-&gt;dispatchToRoute(Request $request)</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>{</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Routing\\Router-&gt;dispatchToRoute(Request $request)\">    return $this-&gt;runRoute($request, $this-&gt;findRoute($request));</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/Router.php:737
Stack level 21.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Routing/Router.php:737</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Routing\\Router-&gt;dispatch(Request $request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Routing</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Router-&gt;dispatch(Request $request)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Routing\\Router-&gt;dispatch(Request $request)\">    return $this-&gt;dispatchToRoute($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:200
Stack level 20.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Kernel.php:200</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Kernel-&gt;Illuminate\\Foundation\\Http\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Kernel-&gt;Illuminate\\Foundation\\Http</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Kernel-&gt;Illuminate\\Foundation\\Http\\{closure}\">    return $this-&gt;router-&gt;dispatch($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>};</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:144
Stack level 19.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:144</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>try {</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">    return $destination($passable);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>} catch (Throwable $e) {</span></code>
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    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php:21
Stack level 18.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php:21</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>TransformsRequest-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest-&gt;handle($request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php:31
Stack level 17.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php:31</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>ConvertEmptyStringsToNull-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull-&gt;handle($request, Closure $next)\">    return parent::handle($request, $next);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 16.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php:21
Stack level 15.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php:21</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>TransformsRequest-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest-&gt;handle($request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php:40
Stack level 14.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/TrimStrings.php:40</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\TrimStrings-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>TrimStrings-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\TrimStrings-&gt;handle($request, Closure $next)\">    return parent::handle($request, $next);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 13.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php:27
Stack level 12.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php:27</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>ValidatePostSize-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize-&gt;handle($request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 11.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php:99
Stack level 10.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php:99</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>PreventRequestsDuringMaintenance-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance-&gt;handle($request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 9.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php:49
Stack level 8.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Http/Middleware/HandleCors.php:49</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Http\\Middleware\\HandleCors-&gt;handle($request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>HandleCors-&gt;handle($request, Closure $next)</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>if (! $this-&gt;hasMatchingPath($request)) {</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Http\\Middleware\\HandleCors-&gt;handle($request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 7.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php:39
Stack level 6.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Http/Middleware/TrustProxies.php:39</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Http\\Middleware\\TrustProxies-&gt;handle(Request $request, Closure $next)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Http\\Middleware</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>TrustProxies-&gt;handle(Request $request, Closure $next)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Http\\Middleware\\TrustProxies-&gt;handle(Request $request, Closure $next)\">    return $next($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
Stack level 5.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:183</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>{closure}</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>$carry = method_exists($pipe, $this-&gt;method)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;Illuminate\\Pipeline\\{closure}\">                ? $pipe-&gt;{$this-&gt;method}(...$parameters)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>                : $pipe(...$parameters);</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;2}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:119
Stack level 4.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Pipeline/Pipeline.php:119</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Pipeline\\Pipeline-&gt;then(Closure $destination)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Pipeline</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Pipeline-&gt;then(Closure $destination)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Pipeline\\Pipeline-&gt;then(Closure $destination)\">    return $pipeline($this-&gt;passable);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:175
Stack level 3.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Kernel.php:175</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Kernel-&gt;sendRequestThroughRouter($request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Kernel-&gt;sendRequestThroughRouter($request)</span> &#8230;
      &#8250; <code class=\"php\"><span class=sf-dump-default>                -&gt;through($this-&gt;app-&gt;shouldSkipMiddleware() ? [] : $this-&gt;middleware)</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Kernel-&gt;sendRequestThroughRouter($request)\">                -&gt;then($this-&gt;dispatchToRouter());</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>}</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php:144
Stack level 2.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root/vendor</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/laravel/framework/</span>src/Illuminate/Foundation/Http/Kernel.php:144</span> {<samp data-depth=3 class=sf-dump-compact>
      <span class=sf-dump-note title=\"Illuminate\\Foundation\\Http\\Kernel-&gt;handle($request)
\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">Illuminate\\Foundation\\Http</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-note\">\\</span>Kernel-&gt;handle($request)</span> &#8230;
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"in Illuminate\\Foundation\\Http\\Kernel-&gt;handle($request)\">    $response = $this-&gt;sendRequestThroughRouter($request);</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>} catch (Throwable $e) {</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
    <span class=sf-dump-meta title=\"/home/crm/public_html/root/public/index.php:59
Stack level 1.\"><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/home/crm/public_html/root</span><span class=\"sf-dump-ellipsis sf-dump-ellipsis-path\">/</span>public/index.php:59</span> {<samp data-depth=3 class=sf-dump-compact>
      &#8250; 
      &#8250; <code class=\"php\"><span class=sf-dump-const title=\"\">$response = $kernel-&gt;handle(</span></code>
      &#8250; <code class=\"php\"><span class=sf-dump-default>    $request = Illuminate\\Http\\Request::capture()</span></code>
      <span class=sf-dump-meta>arguments</span>: { &#8230;1}
    </samp>}
  </samp>}
</samp>}
</pre><script>Sfdump(\"sf-dump-1332414370\", {\"maxDepth\":3,\"maxStringLength\":160})</script>
"}},"exception":"[object] (Spatie\\LaravelIgnition\\Exceptions\\ViewException(code: 0): Attempt to read property \"ministra\" on array at /home/crm/public_html/root/resources/views/admin/common/header.blade.php:5)
[stacktrace]
#0 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#1 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#2 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#3 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#4 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#5 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#6 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#7 /home/crm/public_html/root/resources/views/admin/layout.blade.php(7): Illuminate\\View\\View->render()
#8 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#9 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#10 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#11 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#12 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#13 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#14 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#15 /home/crm/public_html/root/resources/views/errors/404.blade.php(35): Illuminate\\View\\View->render()
#16 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#17 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#18 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#19 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#20 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#21 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#22 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#23 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Response.php(69): Illuminate\\View\\View->render()
#24 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Response.php(35): Illuminate\\Http\\Response->setContent(Object(Illuminate\\View\\View))
#25 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/ResponseFactory.php(58): Illuminate\\Http\\Response->__construct(Object(Illuminate\\View\\View), 404, Array)
#26 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/ResponseFactory.php(88): Illuminate\\Routing\\ResponseFactory->make(Object(Illuminate\\View\\View), 404, Array)
#27 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(723): Illuminate\\Routing\\ResponseFactory->view('errors::404', Array, 404, Array)
#28 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(650): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#29 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(556): Illuminate\\Foundation\\Exceptions\\Handler->prepareResponse(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#30 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(473): Illuminate\\Foundation\\Exceptions\\Handler->renderExceptionResponse(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#31 /home/crm/public_html/root/app/Exceptions/Handler.php(53): Illuminate\\Foundation\\Exceptions\\Handler->render(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#32 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(51): App\\Exceptions\\Handler->render(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#33 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(146): Illuminate\\Routing\\Pipeline->handleException(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#34 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#35 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#36 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#37 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#38 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(40): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#39 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#40 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#41 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#42 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(99): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#43 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#44 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#45 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#46 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(39): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#47 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#48 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#49 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#50 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request))
#51 /home/crm/public_html/root/public/index.php(59): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request))
#52 {main}

[previous exception] [object] (ErrorException(code: 0): Attempt to read property \"ministra\" on array at /home/crm/public_html/root/storage/framework/views/f0281f7c581d51846a6b510fc1ed40ae.php:5)
[stacktrace]
#0 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(255): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleError(2, 'Attempt to read...', '/home/crm/publi...', 5)
#1 /home/crm/public_html/root/storage/framework/views/f0281f7c581d51846a6b510fc1ed40ae.php(5): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->Illuminate\\Foundation\\Bootstrap\\{closure}(2, 'Attempt to read...', '/home/crm/publi...', 5)
#2 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#3 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#4 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#5 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#6 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#7 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#8 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#9 /home/crm/public_html/root/storage/framework/views/c154495b248fac2fba533fd7d652a84a.php(7): Illuminate\\View\\View->render()
#10 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#11 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#12 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#13 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#14 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#15 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#16 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#17 /home/crm/public_html/root/storage/framework/views/6a0b25b856fceb7e55c341335a4fe3b5.php(35): Illuminate\\View\\View->render()
#18 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(123): require('/home/crm/publi...')
#19 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php(124): Illuminate\\Filesystem\\Filesystem::Illuminate\\Filesystem\\{closure}()
#20 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(58): Illuminate\\Filesystem\\Filesystem->getRequire('/home/crm/publi...', Array)
#21 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(72): Illuminate\\View\\Engines\\PhpEngine->evaluatePath('/home/crm/publi...', Array)
#22 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(207): Illuminate\\View\\Engines\\CompilerEngine->get('/home/crm/publi...', Array)
#23 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(190): Illuminate\\View\\View->getContents()
#24 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/View/View.php(159): Illuminate\\View\\View->renderContents()
#25 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Response.php(69): Illuminate\\View\\View->render()
#26 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Response.php(35): Illuminate\\Http\\Response->setContent(Object(Illuminate\\View\\View))
#27 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/ResponseFactory.php(58): Illuminate\\Http\\Response->__construct(Object(Illuminate\\View\\View), 404, Array)
#28 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/ResponseFactory.php(88): Illuminate\\Routing\\ResponseFactory->make(Object(Illuminate\\View\\View), 404, Array)
#29 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(723): Illuminate\\Routing\\ResponseFactory->view('errors::404', Array, 404, Array)
#30 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(650): Illuminate\\Foundation\\Exceptions\\Handler->renderHttpException(Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#31 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(556): Illuminate\\Foundation\\Exceptions\\Handler->prepareResponse(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#32 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(473): Illuminate\\Foundation\\Exceptions\\Handler->renderExceptionResponse(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#33 /home/crm/public_html/root/app/Exceptions/Handler.php(53): Illuminate\\Foundation\\Exceptions\\Handler->render(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#34 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(51): App\\Exceptions\\Handler->render(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#35 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(146): Illuminate\\Routing\\Pipeline->handleException(Object(Illuminate\\Http\\Request), Object(Symfony\\Component\\HttpKernel\\Exception\\NotFoundHttpException))
#36 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#37 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#38 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#39 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#40 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(40): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#41 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#42 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#43 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#44 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(99): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#45 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#46 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#47 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#48 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(39): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#49 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
#50 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
#51 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#52 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request))
#53 /home/crm/public_html/root/public/index.php(59): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request))
#54 {main}
"} 
[2026-03-19 00:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:46] Production.INFO: {"outtttt":{"outt1":"687","outtttt":76}}  
[2026-03-19 00:03:46] Production.INFO: {"inn":{"inn":"687","tickt-id":"10393085"}}  
[2026-03-19 00:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:03:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:00","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:01","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:04:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:04:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:05:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:05:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:06:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:06:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:07:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:07:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:07:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:07:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:08:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:09:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:10:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:02","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:24","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:40","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:42","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:43","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:45","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:47","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:51","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:52","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:56","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:57","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:11:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:06","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:07","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:09","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:10","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:11","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:14","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:15","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:16","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:21","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:22","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:12:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:26","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:27","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:28","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:31","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:32","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:33","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:35","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:36","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:37","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:46","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:12:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:12:55","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:17] Production.ERROR: Undefined array key "DeliveryDate" {"exception":"[object] (ErrorException(code: 0): Undefined array key \"DeliveryDate\" at /home/crm/public_html/root/app/Jobs/TrackingShippingStatus.php:70)
[stacktrace]
#0 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(255): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleError(2, 'Undefined array...', '/home/crm/publi...', 70)
#1 /home/crm/public_html/root/app/Jobs/TrackingShippingStatus.php(70): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->Illuminate\\Foundation\\Bootstrap\\{closure}(2, 'Undefined array...', '/home/crm/publi...', 70)
#2 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): App\\Jobs\\TrackingShippingStatus->handle()
#3 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Util.php(41): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#4 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#5 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#6 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Container.php(662): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#7 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(128): Illuminate\\Container\\Container->call(Array)
#8 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Bus\\Dispatcher->Illuminate\\Bus\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#9 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#10 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(132): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#11 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(123): Illuminate\\Bus\\Dispatcher->dispatchNow(Object(App\\Jobs\\TrackingShippingStatus), false)
#12 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Queue\\CallQueuedHandler->Illuminate\\Queue\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#13 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#14 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(122): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#15 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(70): Illuminate\\Queue\\CallQueuedHandler->dispatchThroughMiddleware(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(App\\Jobs\\TrackingShippingStatus))
#16 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Jobs/Job.php(102): Illuminate\\Queue\\CallQueuedHandler->call(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Array)
#17 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(439): Illuminate\\Queue\\Jobs\\Job->fire()
#18 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(389): Illuminate\\Queue\\Worker->process('database', Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(Illuminate\\Queue\\WorkerOptions))
#19 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(176): Illuminate\\Queue\\Worker->runJob(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), 'database', Object(Illuminate\\Queue\\WorkerOptions))
#20 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(137): Illuminate\\Queue\\Worker->daemon('database', 'default', Object(Illuminate\\Queue\\WorkerOptions))
#21 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(120): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'default')
#22 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle()
#23 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Util.php(41): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#24 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#25 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#26 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Container.php(662): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#27 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Console/Command.php(211): Illuminate\\Container\\Container->call(Array)
#28 /home/crm/public_html/root/vendor/symfony/console/Command/Command.php(326): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#29 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Console/Command.php(180): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#30 /home/crm/public_html/root/vendor/symfony/console/Application.php(1096): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#31 /home/crm/public_html/root/vendor/symfony/console/Application.php(324): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#32 /home/crm/public_html/root/vendor/symfony/console/Application.php(175): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#33 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(201): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#34 /home/crm/public_html/root/artisan(35): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#35 {main}
"} 
[2026-03-19 00:13:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:17","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:19","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:29","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:13:50] Production.INFO: Email not sent successfully. Please try again after some time.  
[2026-03-19 00:13:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:13:50","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:05] Production.INFO: Email not sent successfully. Please try again after some time.  
[2026-03-19 00:14:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:05","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:12","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:23] Production.INFO: Email not sent successfully. Please try again after some time.  
[2026-03-19 00:14:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:23","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:38","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:41","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:49","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:54","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:14:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:14:59","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:04","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:08","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:13","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:18","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:20","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:25","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:30","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:34","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:39","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:44","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:48","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:53","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:15:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:15:58","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
[2026-03-19 00:16:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 00:16:03","ups_oauth_expires_in":"2026-03-19 03:00:07"}  
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[2026-03-19 00:17:49] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 2nd STB  activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sonia.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393035,"tickets_number":10393035,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":181521,"accounts_type":"App\\Accounts","customer_id":201589,"accounts_name":null,"work_logs":"","subject":"2nd STB  activation","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":141,"updatedby":459,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T20:37:33.000000Z","updated_at":"2026-03-19T06:00:30.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":181521,"leads_id":171027,"opportunities_id":326705,"name":"BO0260317644570TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":201589,"quantity":"2","custom_price":"460","package_id":111,"primary_address":"179 Hutchings Farm Dr","primary_address2":null,"p_city":"O'fallon","p_state":"36","p_postal_code":"63368","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"179 Hutchings Farm Dr","other_address2":null,"o_city":"O'fallon","o_state":"36","o_postal_code":"63368","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":432,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-17 21:14:35","card_charged_with_gateway":"Converge pay","transaction_id":"170326O13-FC0DFAEB-B7D8-4BCB-B6BC-FBA6D73D9237","transaction_amount":"460.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-18T03:58:15.000000Z","updated_at":"2026-03-19T05:59:58.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"40.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":201589,"customers_firstname":"Pratik","customers_lastname":"Patel","customers_telephone":"13145020459","alternate_mobile":"6362790638","customers_email_address":"pratik4560@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz"},"updated_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com"},"leads_images":[],"comments":[{"id":4664229,"threads_id":10393035,"threads_type":"App\\Tickets","images":"","description":"IBC

3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

IP-140.141.242.216

Done by sonia sharma



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[2026-03-19 00:17:49] Production.INFO: opp5  
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3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

IP-140.141.242.216

Done by sonia sharma



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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sonia.sharma@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

IP-140.141.242.216

Done by sonia sharma



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3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

IP-140.141.242.216

Done by sonia sharma



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3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

IP-140.141.242.216

Done by sonia sharma



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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sonia.sharma@virtuallaptop.xyz"}  
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3145020459

Name Pratik Patel

Email Address pratik4560@gmail.com

Telephone 13145020459 

Alternate Mobile 6362790638 

Product Boss

Package : 460(230*2) USD for 5 Years Subscription Only

Additional Note: Both Mag 544w3

Lead Source- In

Source Of Call: In

BDR: Aadi Goyal(Extn-5009)

Primary Number on WhatsApp- Yes

MODEL-MAG544W3

MAC ID-00:1A:79:85:2C:1B

ISP-I3 BROADBAND

ACCOUNT NUMBER-BO0260317644570TV

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Done by sonia sharma



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Done by sonia sharma



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[2026-03-19 00:17:49] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":380,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:26.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We’ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https://www.crm3.servercenter.xyz/admin/view-leads/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https://www.crm3.servercenter.xyz/admin/view-leads/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 00:17:49] Production.INFO: opp5  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":380,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:26.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dhruv.kumar@virtuallaptop.xyz"}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":380,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:26.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vaishali.mishra@virtuallaptop.xyz"}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dhruv.kumar@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":380,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:26.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z","managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:35:34.000000Z","updated_at":"2026-03-14T09:57:02.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"4\":10383163,\"5\":10383406,\"10\":10384837,\"24\":10386804,\"27\":10386891,\"32\":10387426,\"37\":10388134},\"opportunity_ids\":[]}","extension_3cx":"2581","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z","managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-04-12T18:40:16.000000Z","updated_at":"2026-03-18T18:52:21.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2199","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[10386683,10392084],\"opportunity_ids\":[]}","extension_3cx":"5009","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

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I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

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cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

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Hi , are you guys gonna call or not to this number 6192449333

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Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

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Done with the payment and waiting for the activation call

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Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

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cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

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Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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[2026-03-19 00:17:49] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:32.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We’ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https://www.crm3.servercenter.xyz/admin/view-leads/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https://www.crm3.servercenter.xyz/admin/view-leads/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}}} 
[2026-03-19 00:17:49] Production.INFO: opp5  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:32.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:32.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"vaishali.mishra@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - STB Activation","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":380,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T06:03:32.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"21:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170644,"accounts_id":null,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T05:03:15.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-18T23:24:53.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vaishali.mishra@virtuallaptop.xyz"}  
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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

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I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

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Name - \t           Karthikeyan Subramaniam 

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Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

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I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z","managed_by":{"myid":575,"first_name":"Aarohi","last_name":"Sharan","email":"aarohi.sharan@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-06-05T17:41:59.000000Z","updated_at":"2026-03-18T13:46:40.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"4\":322228,\"21\":324024,\"32\":325119,\"33\":325155,\"38\":325307,\"40\":325359,\"44\":325532,\"47\":325693,\"49\":325701,\"51\":325727,\"52\":325846,\"56\":325948,\"57\":325959}}","extension_3cx":"5026","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

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I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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[2026-03-19 00:17:49] Production.INFO: opp5  
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CID : 13475962394

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Mar 18, 2026 03:35 PM

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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sheetal.kumari@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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CID : 13475962394

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Mar 18, 2026 03:35 PM

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Mar 18, 2026 03:35 PM

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CID : 13475962394

Called cx for feedback, Cx said that he is satisfied with the services, so shared Review

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CID : 13475962394

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[2026-03-19 00:17:49] Production.INFO: opp5  
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Here is my review on Mouthshut

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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["anita.panjare@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"anita.panjare@virtuallaptop.xyz"}  
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https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773831034.jpeg

Here is my review on Mouthshut

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https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773831034.jpeg

Here is my review on Mouthshut

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[2026-03-19 00:17:49] Production.INFO: opp5  
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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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PACKAGE-:- 110 USD for 1 year Subscription Only

Notes: On STB EMU TV App for Apple Tv

MAC ID-  00:1A:79:45:BF:85

IP-  71.198.62.10  

AC NUMBER- GU0260318649910TV PLEASE PROCEED FOR A\/C CREATION

PORTAL- FRT

APPLICATION-STB EMU TV PRO 

DEVICE -: Apple Tv

ACT DONE BY @AMAR SINGH

LINK-https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/171060

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cx have change the firestick previous one is broken need reconfigure 

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 MAC : 00:1A:79:5B:78:BE--- deleted 



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[2026-03-19 00:17:49] Production.INFO: opp5  
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cx have change the firestick previous one is broken need reconfigure 

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 MAC : 00:1A:79:5B:78:BE--- deleted 



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cx have change the firestick previous one is broken need reconfigure 

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 MAC : 00:1A:79:5B:78:BE--- deleted 



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cx have change the firestick previous one is broken need reconfigure 

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done by- deepak 



 MAC : 00:1A:79:5B:78:BE--- deleted 



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cx have change the firestick previous one is broken need reconfigure 

model: Stb emu firestick



mac id: 00:1A:79:05:A5:40



done by- deepak 



 MAC : 00:1A:79:5B:78:BE--- deleted 



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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"prem.tamboli@virtuallaptop.xyz"}  
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CID: 4803840064

cx have change the firestick previous one is broken need reconfigure 

model: Stb emu firestick



mac id: 00:1A:79:05:A5:40



done by- deepak 



 MAC : 00:1A:79:5B:78:BE--- deleted 



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CID: 4803840064

cx have change the firestick previous one is broken need reconfigure 

model: Stb emu firestick



mac id: 00:1A:79:05:A5:40



done by- deepak 



 MAC : 00:1A:79:5B:78:BE--- deleted 



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CID: 4803840064

cx have change the firestick previous one is broken need reconfigure 

model: Stb emu firestick



mac id: 00:1A:79:05:A5:40



done by- deepak 



 MAC : 00:1A:79:5B:78:BE--- deleted 



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[2026-03-19 00:17:49] Production.INFO: opp5  
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[2026-03-19 00:17:49] Production.INFO: opp5  
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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["deepak.sharma@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"deepak.sharma@virtuallaptop.xyz"}  
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[2026-03-19 00:17:49] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund for 60 USD For STB Amount Only","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10384796,"tickets_number":10384796,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":179144,"accounts_type":"App\\Accounts","customer_id":198557,"accounts_name":null,"work_logs":"","subject":"Refund for 60 USD For STB Amount Only","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":639,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-03-19T06:15:34.000000Z","sub_categories_id":86,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"485","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":179144,"leads_id":167995,"opportunities_id":320516,"name":"BO0260220309530TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":198557,"quantity":"1","custom_price":"310","package_id":130,"primary_address":"30 Carnation Rd","primary_address2":null,"p_city":"Monroe Township","p_state":"41","p_postal_code":"08831","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"30 Carnation Rd","other_address2":null,"o_city":"Monroe Township","o_state":"41","o_postal_code":"08831","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"7329865661","bdr_id":485,"tc_id":0,"verifier_id":347,"verification_time":"2026-02-15 12:57:32","card_charged_with_gateway":"Converge pay Offline","transaction_id":"150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5","transaction_amount":"310.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":485,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-21T04:42:46.000000Z","updated_at":"2026-03-03T06:33:58.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":86,"name":"STB Amount"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4548054,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238 

cx called and asked to connect with krish

didnt tell the reason 

shared in SS 

xfer to krish","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-02-21T16:13:51.000000Z"},{"id":4548070,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Kindly close it Dup ticket ref  https://www.crm3.servercenter.xyz/admin/update-tickets/10384642/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-21T16:21:10.000000Z","updated_at":"2026-02-21T16:21:10.000000Z"},{"id":4551740,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

pls cb in morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-22T05:27:35.000000Z","updated_at":"2026-02-22T05:27:35.000000Z"},{"id":4553064,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

Shared in SS 

xfer to krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-22T19:23:45.000000Z","updated_at":"2026-02-22T19:23:45.000000Z"},{"id":4553110,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern   14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T19:33:53.000000Z","updated_at":"2026-02-22T19:33:53.000000Z"},{"id":4553401,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z"},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z"},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z"},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z"},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need to discuss with john sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:53:18.000000Z","updated_at":"2026-02-22T23:53:18.000000Z"},{"id":4555510,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC had a word with cx , agrees to get $60 when we will get the device back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:07:44.000000Z","updated_at":"2026-02-23T02:07:44.000000Z"},{"id":4555595,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Ref link https://www.crm3.servercenter.xyz/admin/view-tickets/10385369/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:25:16.000000Z","updated_at":"2026-02-23T02:25:16.000000Z"},{"id":4559608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T23:53:11.000000Z","updated_at":"2026-02-23T23:53:11.000000Z"},{"id":4563447,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-24T23:14:14.000000Z","updated_at":"2026-02-24T23:14:14.000000Z"},{"id":4573363,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx said he will be sending it back device within a day or two will update the same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-27T04:09:44.000000Z","updated_at":"2026-02-27T04:09:44.000000Z"},{"id":4579878,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T20:41:18.000000Z","updated_at":"2026-02-28T20:41:18.000000Z"},{"id":4580415,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC cx asked to activate his device  ref https://www.crm3.servercenter.xyz/admin/view-tickets/10387065/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-28T21:58:22.000000Z","updated_at":"2026-02-28T21:58:22.000000Z"},{"id":4594929,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-04T00:14:46.000000Z","updated_at":"2026-03-04T00:14:46.000000Z"},{"id":4600730,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx  said he shipped the looking for later proceed should taken care later on","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-05T14:12:19.000000Z","updated_at":"2026-03-05T14:12:19.000000Z"},{"id":4627605,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"https://www.ups.com/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST/trackdetails  is under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-11T00:13:26.000000Z","updated_at":"2026-03-11T00:13:26.000000Z"},{"id":4647765,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z"},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z"},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15/02/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19/08/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19/03/2026 12:09 am 



https://www.crm3.servercenter.xyz/admin/view-tickets/10385369/accounts

https://www.ups.com/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new “upgraded” device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



Please proceed for 60 USD Refund","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:15:34.000000Z","updated_at":"2026-03-19T06:15:34.000000Z"}],"reminder":[{"id":129207,"threads_id":10384796,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 23:30:00","assigned_to":485,"managed_by":485,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-21T16:21:25.000000Z","updated_at":"2026-03-15T15:03:49.000000Z","reminder_noti":1}],"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}}} 
[2026-03-19 00:17:49] Production.INFO: opp5  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund for 60 USD For STB Amount Only","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10384796,"tickets_number":10384796,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":179144,"accounts_type":"App\\Accounts","customer_id":198557,"accounts_name":null,"work_logs":"","subject":"Refund for 60 USD For STB Amount Only","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":639,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-03-19T06:15:34.000000Z","sub_categories_id":86,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"485","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":179144,"leads_id":167995,"opportunities_id":320516,"name":"BO0260220309530TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":198557,"quantity":"1","custom_price":"310","package_id":130,"primary_address":"30 Carnation Rd","primary_address2":null,"p_city":"Monroe Township","p_state":"41","p_postal_code":"08831","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"30 Carnation Rd","other_address2":null,"o_city":"Monroe Township","o_state":"41","o_postal_code":"08831","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"7329865661","bdr_id":485,"tc_id":0,"verifier_id":347,"verification_time":"2026-02-15 12:57:32","card_charged_with_gateway":"Converge pay Offline","transaction_id":"150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5","transaction_amount":"310.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":485,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-21T04:42:46.000000Z","updated_at":"2026-03-03T06:33:58.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":86,"name":"STB Amount"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4548054,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238 

cx called and asked to connect with krish

didnt tell the reason 

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cid 14088020238

cx called and asked to connect with krish

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cid 14088020238

cx called and asked to connect with krish

Shared in SS 

xfer to krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-22T19:23:45.000000Z","updated_at":"2026-02-22T19:23:45.000000Z"},{"id":4553110,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern   14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T19:33:53.000000Z","updated_at":"2026-02-22T19:33:53.000000Z"},{"id":4553401,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z"},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z"},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z"},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z"},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need to discuss with john sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:53:18.000000Z","updated_at":"2026-02-22T23:53:18.000000Z"},{"id":4555510,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC had a word with cx , agrees to get $60 when we will get the device back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:07:44.000000Z","updated_at":"2026-02-23T02:07:44.000000Z"},{"id":4555595,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Ref link https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:25:16.000000Z","updated_at":"2026-02-23T02:25:16.000000Z"},{"id":4559608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T23:53:11.000000Z","updated_at":"2026-02-23T23:53:11.000000Z"},{"id":4563447,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-24T23:14:14.000000Z","updated_at":"2026-02-24T23:14:14.000000Z"},{"id":4573363,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx said he will be sending it back device within a day or two will update the same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-27T04:09:44.000000Z","updated_at":"2026-02-27T04:09:44.000000Z"},{"id":4579878,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T20:41:18.000000Z","updated_at":"2026-02-28T20:41:18.000000Z"},{"id":4580415,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC cx asked to activate his device  ref https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10387065\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-28T21:58:22.000000Z","updated_at":"2026-02-28T21:58:22.000000Z"},{"id":4594929,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-04T00:14:46.000000Z","updated_at":"2026-03-04T00:14:46.000000Z"},{"id":4600730,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx  said he shipped the looking for later proceed should taken care later on","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-05T14:12:19.000000Z","updated_at":"2026-03-05T14:12:19.000000Z"},{"id":4627605,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails  is under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-11T00:13:26.000000Z","updated_at":"2026-03-11T00:13:26.000000Z"},{"id":4647765,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z"},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z"},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



Please proceed for 60 USD Refund","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:15:34.000000Z","updated_at":"2026-03-19T06:15:34.000000Z"}],"reminder":[{"id":129207,"threads_id":10384796,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 23:30:00","assigned_to":485,"managed_by":485,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-21T16:21:25.000000Z","updated_at":"2026-03-15T15:03:49.000000Z","reminder_noti":1}],"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dave.smith@virtuallaptop.xyz"}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund for 60 USD For STB Amount Only","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10384796,"tickets_number":10384796,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":179144,"accounts_type":"App\\Accounts","customer_id":198557,"accounts_name":null,"work_logs":"","subject":"Refund for 60 USD For STB Amount Only","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":639,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-03-19T06:15:34.000000Z","sub_categories_id":86,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"485","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":179144,"leads_id":167995,"opportunities_id":320516,"name":"BO0260220309530TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":198557,"quantity":"1","custom_price":"310","package_id":130,"primary_address":"30 Carnation Rd","primary_address2":null,"p_city":"Monroe Township","p_state":"41","p_postal_code":"08831","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"30 Carnation Rd","other_address2":null,"o_city":"Monroe Township","o_state":"41","o_postal_code":"08831","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"7329865661","bdr_id":485,"tc_id":0,"verifier_id":347,"verification_time":"2026-02-15 12:57:32","card_charged_with_gateway":"Converge pay Offline","transaction_id":"150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5","transaction_amount":"310.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":485,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-21T04:42:46.000000Z","updated_at":"2026-03-03T06:33:58.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":86,"name":"STB Amount"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4548054,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238 

cx called and asked to connect with krish

didnt tell the reason 

shared in SS 

xfer to krish","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-02-21T16:13:51.000000Z"},{"id":4548070,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Kindly close it Dup ticket ref  https:\/\/www.crm3.servercenter.xyz\/admin\/update-tickets\/10384642\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-21T16:21:10.000000Z","updated_at":"2026-02-21T16:21:10.000000Z"},{"id":4551740,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

pls cb in morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-22T05:27:35.000000Z","updated_at":"2026-02-22T05:27:35.000000Z"},{"id":4553064,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

Shared in SS 

xfer to krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-22T19:23:45.000000Z","updated_at":"2026-02-22T19:23:45.000000Z"},{"id":4553110,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern   14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T19:33:53.000000Z","updated_at":"2026-02-22T19:33:53.000000Z"},{"id":4553401,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z"},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z"},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z"},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z"},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need to discuss with john sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:53:18.000000Z","updated_at":"2026-02-22T23:53:18.000000Z"},{"id":4555510,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC had a word with cx , agrees to get $60 when we will get the device back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:07:44.000000Z","updated_at":"2026-02-23T02:07:44.000000Z"},{"id":4555595,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Ref link https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:25:16.000000Z","updated_at":"2026-02-23T02:25:16.000000Z"},{"id":4559608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T23:53:11.000000Z","updated_at":"2026-02-23T23:53:11.000000Z"},{"id":4563447,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-24T23:14:14.000000Z","updated_at":"2026-02-24T23:14:14.000000Z"},{"id":4573363,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx said he will be sending it back device within a day or two will update the same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-27T04:09:44.000000Z","updated_at":"2026-02-27T04:09:44.000000Z"},{"id":4579878,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T20:41:18.000000Z","updated_at":"2026-02-28T20:41:18.000000Z"},{"id":4580415,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC cx asked to activate his device  ref https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10387065\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-28T21:58:22.000000Z","updated_at":"2026-02-28T21:58:22.000000Z"},{"id":4594929,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-04T00:14:46.000000Z","updated_at":"2026-03-04T00:14:46.000000Z"},{"id":4600730,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx  said he shipped the looking for later proceed should taken care later on","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-05T14:12:19.000000Z","updated_at":"2026-03-05T14:12:19.000000Z"},{"id":4627605,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails  is under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-11T00:13:26.000000Z","updated_at":"2026-03-11T00:13:26.000000Z"},{"id":4647765,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z"},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z"},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



Please proceed for 60 USD Refund","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:15:34.000000Z","updated_at":"2026-03-19T06:15:34.000000Z"}],"reminder":[{"id":129207,"threads_id":10384796,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 23:30:00","assigned_to":485,"managed_by":485,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-21T16:21:25.000000Z","updated_at":"2026-03-15T15:03:49.000000Z","reminder_noti":1}],"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}}}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"zainab.naaz@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Refund for 60 USD For STB Amount Only","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10384796,"tickets_number":10384796,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":179144,"accounts_type":"App\\Accounts","customer_id":198557,"accounts_name":null,"work_logs":"","subject":"Refund for 60 USD For STB Amount Only","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":639,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-03-19T06:15:34.000000Z","sub_categories_id":86,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"485","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":179144,"leads_id":167995,"opportunities_id":320516,"name":"BO0260220309530TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":198557,"quantity":"1","custom_price":"310","package_id":130,"primary_address":"30 Carnation Rd","primary_address2":null,"p_city":"Monroe Township","p_state":"41","p_postal_code":"08831","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"30 Carnation Rd","other_address2":null,"o_city":"Monroe Township","o_state":"41","o_postal_code":"08831","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"7329865661","bdr_id":485,"tc_id":0,"verifier_id":347,"verification_time":"2026-02-15 12:57:32","card_charged_with_gateway":"Converge pay Offline","transaction_id":"150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5","transaction_amount":"310.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":485,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-21T04:42:46.000000Z","updated_at":"2026-03-03T06:33:58.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":5,"language_id":126,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":198557,"customers_firstname":"Harvinder","customers_lastname":"Singh","customers_telephone":"14088020238","alternate_mobile":null,"customers_email_address":"hsingh.itbhu@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":86,"name":"STB Amount"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":639,"first_name":"Zainab","last_name":"Naaz","email":"zainab.naaz@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4548054,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238 

cx called and asked to connect with krish

didnt tell the reason 

shared in SS 

xfer to krish","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-02-21T16:13:51.000000Z"},{"id":4548070,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Kindly close it Dup ticket ref  https:\/\/www.crm3.servercenter.xyz\/admin\/update-tickets\/10384642\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-21T16:21:10.000000Z","updated_at":"2026-02-21T16:21:10.000000Z"},{"id":4551740,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

pls cb in morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-22T05:27:35.000000Z","updated_at":"2026-02-22T05:27:35.000000Z"},{"id":4553064,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

Shared in SS 

xfer to krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-22T19:23:45.000000Z","updated_at":"2026-02-22T19:23:45.000000Z"},{"id":4553110,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern   14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T19:33:53.000000Z","updated_at":"2026-02-22T19:33:53.000000Z"},{"id":4553401,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z"},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z"},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z"},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z"},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need to discuss with john sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:53:18.000000Z","updated_at":"2026-02-22T23:53:18.000000Z"},{"id":4555510,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC had a word with cx , agrees to get $60 when we will get the device back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:07:44.000000Z","updated_at":"2026-02-23T02:07:44.000000Z"},{"id":4555595,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Ref link https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:25:16.000000Z","updated_at":"2026-02-23T02:25:16.000000Z"},{"id":4559608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T23:53:11.000000Z","updated_at":"2026-02-23T23:53:11.000000Z"},{"id":4563447,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-24T23:14:14.000000Z","updated_at":"2026-02-24T23:14:14.000000Z"},{"id":4573363,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx said he will be sending it back device within a day or two will update the same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-27T04:09:44.000000Z","updated_at":"2026-02-27T04:09:44.000000Z"},{"id":4579878,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T20:41:18.000000Z","updated_at":"2026-02-28T20:41:18.000000Z"},{"id":4580415,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC cx asked to activate his device  ref https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10387065\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-28T21:58:22.000000Z","updated_at":"2026-02-28T21:58:22.000000Z"},{"id":4594929,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-04T00:14:46.000000Z","updated_at":"2026-03-04T00:14:46.000000Z"},{"id":4600730,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx  said he shipped the looking for later proceed should taken care later on","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-05T14:12:19.000000Z","updated_at":"2026-03-05T14:12:19.000000Z"},{"id":4627605,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails  is under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-11T00:13:26.000000Z","updated_at":"2026-03-11T00:13:26.000000Z"},{"id":4647765,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z"},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z"},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



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cid 14088020238 

cx called and asked to connect with krish

didnt tell the reason 

shared in SS 

xfer to krish","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-21T16:13:51.000000Z","updated_at":"2026-02-21T16:13:51.000000Z"},{"id":4548070,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Kindly close it Dup ticket ref  https:\/\/www.crm3.servercenter.xyz\/admin\/update-tickets\/10384642\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-21T16:21:10.000000Z","updated_at":"2026-02-21T16:21:10.000000Z"},{"id":4551740,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

pls cb in morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-02-22T05:27:35.000000Z","updated_at":"2026-02-22T05:27:35.000000Z"},{"id":4553064,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"ibc

cid 14088020238

cx called and asked to connect with krish

Shared in SS 

xfer to krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":639,"is_active":"1","created_at":"2026-02-22T19:23:45.000000Z","updated_at":"2026-02-22T19:23:45.000000Z"},{"id":4553110,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern   14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T19:33:53.000000Z","updated_at":"2026-02-22T19:33:53.000000Z"},{"id":4553401,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z"},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z"},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z"},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z"},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need to discuss with john sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:53:18.000000Z","updated_at":"2026-02-22T23:53:18.000000Z"},{"id":4555510,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC had a word with cx , agrees to get $60 when we will get the device back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:07:44.000000Z","updated_at":"2026-02-23T02:07:44.000000Z"},{"id":4555595,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Ref link https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T02:25:16.000000Z","updated_at":"2026-02-23T02:25:16.000000Z"},{"id":4559608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-23T23:53:11.000000Z","updated_at":"2026-02-23T23:53:11.000000Z"},{"id":4563447,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-24T23:14:14.000000Z","updated_at":"2026-02-24T23:14:14.000000Z"},{"id":4573363,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx said he will be sending it back device within a day or two will update the same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-27T04:09:44.000000Z","updated_at":"2026-02-27T04:09:44.000000Z"},{"id":4579878,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T20:41:18.000000Z","updated_at":"2026-02-28T20:41:18.000000Z"},{"id":4580415,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC cx asked to activate his device  ref https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10387065\/accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-28T21:58:22.000000Z","updated_at":"2026-02-28T21:58:22.000000Z"},{"id":4594929,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-04T00:14:46.000000Z","updated_at":"2026-03-04T00:14:46.000000Z"},{"id":4600730,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC cx  said he shipped the looking for later proceed should taken care later on","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-05T14:12:19.000000Z","updated_at":"2026-03-05T14:12:19.000000Z"},{"id":4627605,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails  is under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-11T00:13:26.000000Z","updated_at":"2026-03-11T00:13:26.000000Z"},{"id":4647765,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z"},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z"},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"zainab.naaz@virtuallaptop.xyz"}  
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Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

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cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

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We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



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CID : 14088020238 

Picture quality issue 

He told me that he is facing problem in his STB, picture quality concern in punjabi content mostly   . Please check,  cx gave his wife to check and give the check on the concern   NEEDS TO CALLBACK ON THIS 14088020237 kindly tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T20:21:39.000000Z","updated_at":"2026-02-22T20:21:39.000000Z","managed_by":{"myid":485,"first_name":"Krish","last_name":"Kumar","email":"krish.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-01-28T02:52:01.000000Z","updated_at":"2025-12-15T16:49:25.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2340","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2025-12-15","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[307674]}","extension_3cx":"5019","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4554559,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 14088020238 

caller name-Harvinder Singh 

query- cx says there are 2 things to discuss he is not licking the box, don;t want to talk to me, asking for krish only 

resolution-tried to understand his query and help him out with the picture quality issue after apologizing cx, he says he don;t want any more tech help wants to talk to krish as he don;t like the box functioning  checked on SS

outcome- call transferred to him , assigned to him as adamant for krish","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:31:31.000000Z","updated_at":"2026-02-22T23:31:31.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4554562,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"IBC Cx is asking to send the device as i informed that he got the enhanced device but picture quality , cx wants return the device and wants to continue with thae services , cx gave his wife to check and give the check on the concern 14088020237 incase if it is not going to wants refund of the device amount .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-02-22T23:31:40.000000Z","updated_at":"2026-02-22T23:31:40.000000Z","managed_by":{"myid":485,"first_name":"Krish","last_name":"Kumar","email":"krish.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-01-28T02:52:01.000000Z","updated_at":"2025-12-15T16:49:25.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2340","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2025-12-15","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[307674]}","extension_3cx":"5019","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4554608,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC

14088020238 

Called back cx for clearing things out,

cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

tried to convince him that we can help with troubleshoot for the picture quality, but cx is adamant that he don't want this box anymore, don;t want any tech assistance on that box as the old box and new box don't have any difference on interface or so or in channels ,

cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

looking for refund only ,



arranged cb for krish as he promised cx that he will call cx back after 3-4 hours 



(CHECK FOR THE REFUND PART)","additional_help":"","work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-02-22T23:40:39.000000Z","updated_at":"2026-02-22T23:40:39.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4554684,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Need 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14088020238 

Encryption error

cx Returning  box and asking service in other device Mac mac id 00:1A:79:74:61:30

Checked with BDR krish -Krish.kumar: nicky.arun: cb

Outcome- arranged 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inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:01.000000Z","updated_at":"2026-03-15T09:24:01.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4648142,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"OBC informed the same to cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":485,"is_active":"1","created_at":"2026-03-15T15:03:35.000000Z","updated_at":"2026-03-15T15:03:35.000000Z","managed_by":{"myid":485,"first_name":"Krish","last_name":"Kumar","email":"krish.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-01-28T02:52:01.000000Z","updated_at":"2025-12-15T16:49:25.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2340","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2025-12-15","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[307674]}","extension_3cx":"5019","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666753,"threads_id":10384796,"threads_type":"App\\Tickets","images":"","description":"Name Harvinder Singh

Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



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cx clearing mentioned that he is not happy with his recently purchased box not satisfied as the same box he is already having, he was told that he will get upgraded box, he is not happy with the picture quality even ,

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cx mentioned he is looking for the return of the box and asking for refund only, as he is not ready to use the box anymore 

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14088020238 

Encryption error

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inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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Services Plan 5 Year Subscription with MAG540W3 with $310 USD

Quantity 1

Custom Price $310

Verification Information

Lead Source Reference Inbound

Verification Time 15\/02\/2026 12:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 150226C19-F5D7D48D-4BC3-4A19-A91A-0C60E0AFC5C5

Leads Assigned to Krish Kumar



Subscription Details

DB UPG       

Mac 00:1A:79:74:61:30

Ip 98.110.49.43

Status On

Valid until 19\/08\/2031

At the expiration of Chakde

Last activity 2026-03-19 00:08:30

State Online

John Watson changed UPG :00:1A:79:74:61:30 to Deleted on 19\/03\/2026 12:09 am 



https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385369\/accounts

https:\/\/www.ups.com\/track?tracknum=1ZA4973X9196710147&loc=en_CA&requester=ST\/trackdetails

Your shipment

1ZA4973X9196710147 RFID_New

Delivered On Wednesday, March 11 at 17:34



Point-wise Issue Refund Reason

Customer purchased a new \u201cupgraded\u201d device but found no difference from the existing box.

Reported poor picture quality, especially in Punjabi content.

Not satisfied with overall performance and interface of the new device.

Expected better features\/improvement but did not meet expectations.

Refused further technical troubleshooting assistance.

Requested to return the device and continue service on another device.

Agreed to send back the device for refund processing.



Refund for 60 USD For STB Amount Only



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https://www.crm3.servercenter.xyz/admin/view-leads/72980

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[2026-03-19 00:17:49] Production.INFO: opp5  
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Cx wanted to add referral bonus

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https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/72980

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Cx wanted to add referral bonus

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Cx wanted to add referral bonus

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Cx wanted to add referral bonus

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CID – 4088020238 

Issue – cx called for the activation for his new box 

Ress –asked cx to follow the steps and then activated the mac id form our side 

Name – Harvinder Singh 

Number – 4088020238 

Brand – Boss

Package –  5 Year Subscription with MAG540W3 with $310 USD 

Stb model - mag524

Isp – vrizion 

old mac id - 00:1A:79:88:7C:C8

new Mac id – 00:1A:79:74:61:30

Lead link https://www.crm3.servercenter.xyz/admin/view-accounts/179144

Done by – Aryan 

Account no –  BO0260220309530TV



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[2026-03-19 00:17:49] Production.INFO: opp5  
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Name \u2013 Harvinder Singh 

Number \u2013 4088020238 

Brand \u2013 Boss

Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

Stb model - mag524

Isp \u2013 vrizion 

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Done by \u2013 Aryan 

Account no \u2013  BO0260220309530TV



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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["wahida.saifi@virtuallaptop.xyz","krish.kumar@virtuallaptop.xyz"]}  
[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"wahida.saifi@virtuallaptop.xyz"}  
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Issue \u2013 cx called for the activation for his new box 

Ress \u2013asked cx to follow the steps and then activated the mac id form our side 

Name \u2013 Harvinder Singh 

Number \u2013 4088020238 

Brand \u2013 Boss

Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

Stb model - mag524

Isp \u2013 vrizion 

old mac id - 00:1A:79:88:7C:C8

new Mac id \u2013 00:1A:79:74:61:30

Lead link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/179144

Done by \u2013 Aryan 

Account no \u2013  BO0260220309530TV



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Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

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[2026-03-19 00:17:49] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"krish.kumar@virtuallaptop.xyz"}  
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Number \u2013 4088020238 

Brand \u2013 Boss

Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

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Lead link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/179144

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Account no \u2013  BO0260220309530TV



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CID \u2013 4088020238 

Issue \u2013 cx called for the activation for his new box 

Ress \u2013asked cx to follow the steps and then activated the mac id form our side 

Name \u2013 Harvinder Singh 

Number \u2013 4088020238 

Brand \u2013 Boss

Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

Stb model - mag524

Isp \u2013 vrizion 

old mac id - 00:1A:79:88:7C:C8

new Mac id \u2013 00:1A:79:74:61:30

Lead link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/179144

Done by \u2013 Aryan 

Account no \u2013  BO0260220309530TV



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Issue \u2013 cx called for the activation for his new box 

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Name \u2013 Harvinder Singh 

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Brand \u2013 Boss

Package \u2013  5 Year Subscription with MAG540W3 with $310 USD 

Stb model - mag524

Isp \u2013 vrizion 

old mac id - 00:1A:79:88:7C:C8

new Mac id \u2013 00:1A:79:74:61:30

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Need to Extend 6 months subscription-Mar 13, 2026 01:18 PM

I have arranged& paid for 5 yr renewal of my relatives box yesterday.Please ensure that i get the additional 6 months bonus added to my box with mac id :00::1A:79:58:22:48

https://www.crm3.servercenter.xyz/admin/view-accounts/161670

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for this cx reg. mac is mac id :00::1A:79:58:22:48

https://crm3.servercenter.xyz/admin/view-accounts/181045

need to add the bonus in this mac id only","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-14T17:37:03.000000Z","updated_at":"2026-03-14T17:37:03.000000Z"},{"id":4657368,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"Please update correct referral link.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2026-03-17T10:31:34.000000Z","updated_at":"2026-03-17T10:31:34.000000Z"},{"id":4661469,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"will check with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T03:22:32.000000Z","updated_at":"2026-03-18T03:22:32.000000Z"},{"id":4664535,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"As discussed with krishna sir the above info is correct BDR mentioned the incorrect mac id and a/c no. correct

Lead Source: Ref in

Source Of Call: TC0221015587250TV3

Additional Note : Mac 424w3 mac id 00:1A:79:70:9e:f6 need to add 6 month TC0221015587250TV3

Primary number on WhatsApp -Yes

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[2026-03-19 00:17:55] Production.INFO: opp5  
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Need to Extend 6 months subscription-Mar 13, 2026 01:18 PM

I have arranged& paid for 5 yr renewal of my relatives box yesterday.Please ensure that i get the additional 6 months bonus added to my box with mac id :00::1A:79:58:22:48

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/161670

Valid until 20\/08\/2031","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T19:38:49.000000Z","updated_at":"2026-03-13T19:38:49.000000Z"},{"id":4642827,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"referral is not matched  , pl check .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-14T06:14:42.000000Z","updated_at":"2026-03-14T06:14:42.000000Z"},{"id":4644061,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"referred to-= correct -lead link  https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170442

for this cx reg. mac is mac id :00::1A:79:58:22:48

https:\/\/crm3.servercenter.xyz\/admin\/view-accounts\/181045

need to add the bonus in this mac id only","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-14T17:37:03.000000Z","updated_at":"2026-03-14T17:37:03.000000Z"},{"id":4657368,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"Please update correct referral link.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2026-03-17T10:31:34.000000Z","updated_at":"2026-03-17T10:31:34.000000Z"},{"id":4661469,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"will check with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T03:22:32.000000Z","updated_at":"2026-03-18T03:22:32.000000Z"},{"id":4664535,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"As discussed with krishna sir the above info is correct BDR mentioned the incorrect mac id and a\/c no. correct

Lead Source: Ref in

Source Of Call: TC0221015587250TV3

Additional Note : Mac 424w3 mac id 00:1A:79:70:9e:f6 need to add 6 month TC0221015587250TV3

Primary number on WhatsApp -Yes

Please refer bdr notes - https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170442","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T21:33:51.000000Z","updated_at":"2026-03-18T21:33:51.000000Z"},{"id":4666759,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"Added bonus .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T06:17:55.000000Z","updated_at":"2026-03-19T06:17:55.000000Z"}],"reminder":[{"id":134778,"threads_id":10391340,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":417,"managed_by":417,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-14T06:14:49.000000Z","updated_at":"2026-03-19T06:17:48.000000Z","reminder_noti":0}],"customers":{"customers_id":201004,"customers_firstname":"Jagnnath","customers_lastname":"Avasarala","customers_telephone":"13145702612","alternate_mobile":"12487194212","customers_email_address":"sppk76@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","simran.sharma@virtuallaptop.xyz"]}}}  
[2026-03-19 00:17:55] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","simran.sharma@virtuallaptop.xyz"]}  
[2026-03-19 00:17:55] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 00:17:55] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to Extend 6 months subscription","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","simran.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391340,"tickets_number":10391340,"categories_id":46,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":181045,"accounts_type":"App\\Accounts","customer_id":201004,"accounts_name":null,"work_logs":"","subject":"Need to Extend 6 months subscription","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":417,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-13T19:38:49.000000Z","updated_at":"2026-03-19T06:17:55.000000Z","sub_categories_id":85,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":181045,"leads_id":170442,"opportunities_id":325443,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":201004,"quantity":"1","custom_price":"250","package_id":111,"primary_address":"5529 W Maple Rd","primary_address2":null,"p_city":"West Bloomfield","p_state":"33","p_postal_code":"48322","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"5529 W Maple Rd","other_address2":null,"o_city":"West Bloomfield","o_state":"33","o_postal_code":"48322","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp Reference","source_of_call":"TC0221015587250TV3","bdr_id":63,"tc_id":0,"verifier_id":317,"verification_time":"2026-03-12 17:27:17","card_charged_with_gateway":"Converge pay","transaction_id":"120326C19-B6E7979D-3637-41E5-B72B-585B4F0A6E79","transaction_amount":"250.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-13T03:33:52.000000Z","updated_at":"2026-03-13T03:33:52.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":43,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":201004,"customers_firstname":"Jagnnath","customers_lastname":"Avasarala","customers_telephone":"13145702612","alternate_mobile":"12487194212","customers_email_address":"sppk76@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":46,"name":"Referral Bonus"},"tickets_sub_categories":{"id":85,"name":"Added"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4640080,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 12487194212     whatsapp

Need to Extend 6 months subscription-Mar 13, 2026 01:18 PM

I have arranged& paid for 5 yr renewal of my relatives box yesterday.Please ensure that i get the additional 6 months bonus added to my box with mac id :00::1A:79:58:22:48

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/161670

Valid until 20\/08\/2031","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T19:38:49.000000Z","updated_at":"2026-03-13T19:38:49.000000Z"},{"id":4642827,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"referral is not matched  , pl check .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-14T06:14:42.000000Z","updated_at":"2026-03-14T06:14:42.000000Z"},{"id":4644061,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"referred to-= correct -lead link  https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170442

for this cx reg. mac is mac id :00::1A:79:58:22:48

https:\/\/crm3.servercenter.xyz\/admin\/view-accounts\/181045

need to add the bonus in this mac id only","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-14T17:37:03.000000Z","updated_at":"2026-03-14T17:37:03.000000Z"},{"id":4657368,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"Please update correct referral link.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2026-03-17T10:31:34.000000Z","updated_at":"2026-03-17T10:31:34.000000Z"},{"id":4661469,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"will check with rachna mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T03:22:32.000000Z","updated_at":"2026-03-18T03:22:32.000000Z"},{"id":4664535,"threads_id":10391340,"threads_type":"App\\Tickets","images":"","description":"As discussed with krishna sir the above info is correct BDR mentioned the incorrect mac id and a\/c no. correct

Lead Source: Ref in

Source Of Call: TC0221015587250TV3

Additional Note : Mac 424w3 mac id 00:1A:79:70:9e:f6 need to add 6 month TC0221015587250TV3

Primary number on WhatsApp -Yes

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Need to Extend 6 months subscription-Mar 13, 2026 01:18 PM

I have arranged& paid for 5 yr renewal of my relatives box yesterday.Please ensure that i get the additional 6 months bonus added to my box with mac id :00::1A:79:58:22:48

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Source Of Call: TC0221015587250TV3

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Lead Source: Ref in

Source Of Call: TC0221015587250TV3

Additional Note : Mac 424w3 mac id 00:1A:79:70:9e:f6 need to add 6 month TC0221015587250TV3

Primary number on WhatsApp -Yes

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[2026-03-19 00:19:20] Production.INFO: opp5  
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I searched app store but stbemu app is not there

Reso- You need you pay services transfer fee 25 USD to add new mac add in new device to transfer services ,Once you pay ,Our tech team will guide you



How to pay ?

cb arranged - 8[19:15]\tSidharth: 

Assigned To : sonam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-18T01:18:20.000000Z","updated_at":"2026-03-18T01:18:20.000000Z"},{"id":4662553,"threads_id":10392834,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 19257249072   

Good Morning, I am still waiting

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Mar 18, 2026 12:00 PM

Still waiting for a call related to above ticket

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deleted old mac id  00:1A:79:90:2C:93

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[2026-03-19 00:19:20] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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How to pay ?

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Mar 18, 2026 12:00 PM

Still waiting for a call related to above ticket

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deleted old mac id  00:1A:79:90:2C:93

device - firestick 

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I searched app store but stbemu app is not there

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How to pay ?

cb arranged - 8[19:15]\tSidharth: 

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Mar 18, 2026 12:00 PM

Still waiting for a call related to above ticket

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caller no -  9257249072

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deleted old mac id  00:1A:79:90:2C:93

device - firestick 

app - stb emu 

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How to pay ?

cb arranged - 8[19:15]\tSidharth: 

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Good Morning, I am still waiting

cb raised pls tc \\","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-18T15:15:56.000000Z","updated_at":"2026-03-18T15:15:56.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4663357,"threads_id":10392834,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 19257249072 whatsapp

Mar 18, 2026 12:00 PM

Still waiting for a call related to above ticket

cb raised and shared in hd 1 with vashi\/8[12:04]\tSWARA: vashi","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T18:05:50.000000Z","updated_at":"2026-03-18T18:05:50.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4663396,"threads_id":10392834,"threads_type":"App\\Tickets","images":"","description":"OBC

caller no -  9257249072

issue -  service xfer to new firestick 

resolution - informed about xfer fee he said first time its free in future if i xfer you can take xfer fee activated new app cx  got the channels 

deleted old mac id  00:1A:79:90:2C:93

device - firestick 

app - stb emu 

url -  upg 

mac id -  00:1A:79:07:F8:CC

outcome -  pls update in acc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-03-18T18:15:06.000000Z","updated_at":"2026-03-18T18:15:06.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666762,"threads_id":10392834,"threads_type":"App\\Tickets","images":"","description":"Updated same in account description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T06:19:17.000000Z","updated_at":"2026-03-19T06:19:17.000000Z","managed_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-09T18:45:16.000000Z","updated_at":"2026-03-17T12:48:44.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":49,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"1\":10390592,\"4\":10391760,\"5\":10391902,\"6\":10391903,\"7\":10391904,\"8\":10391905,\"9\":10391906},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":135871,"threads_id":10392834,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-18 20:00:00","assigned_to":496,"managed_by":496,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T01:18:28.000000Z","updated_at":"2026-03-19T01:01:56.000000Z","reminder_noti":0}],"customers":{"customers_id":160059,"customers_firstname":"Sagar","customers_lastname":"Sidana","customers_telephone":"19257249072","alternate_mobile":"3465804346","customers_email_address":"samapp1281@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
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Cx wanted to add referral bonus 

Referred - https://www.crm3.servercenter.xyz/admin/view-leads/141393

Mac 00:1A:79:7E:52:F3 

Valid until 03/10/2030 



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[2026-03-19 00:21:05] Production.INFO: opp5  
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Cx wanted to add referral bonus 

Referred - https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/141393

Mac 00:1A:79:7E:52:F3 

Valid until 03\/10\/2030 



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[2026-03-19 00:21:05] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}  
[2026-03-19 00:21:05] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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Referred - https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/141393

Mac 00:1A:79:7E:52:F3 

Valid until 03\/10\/2030 



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Referred - https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/141393

Mac 00:1A:79:7E:52:F3 

Valid until 03\/10\/2030 



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Mac 00:1A:79:7E:52:F3 

Valid until 03\/10\/2030 



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[2026-03-19 00:21:56] Production.INFO: opp5  
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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It’s not to specific channels it’s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https://www.webhook1.servercenter.xyz/wa/files/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It’s too bad for Videp club

cb arranged  

Assigned To Hayya mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:22:06.000000Z","updated_at":"2026-03-19T06:22:06.000000Z"}],"reminder":[],"customers":{"customers_id":184662,"customers_firstname":"Pravin","customers_lastname":"Napuri","customers_telephone":"17327637744","alternate_mobile":null,"customers_email_address":"pn2006@yahoo.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["tickets@virtuallaptop.xyz"],"send_cc_data":[],"send_bcc_data":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}} 
[2026-03-19 00:22:08] Production.INFO: opp5  
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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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[2026-03-19 00:22:08] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:22:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"hayaa.bhat@virtuallaptop.xyz"}  
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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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[2026-03-19 00:22:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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[2026-03-19 00:23:59] Production.INFO: opp5  
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earlier cx came for servce xfer  but dont want to pay 25$ fees -

 cx told to cnacle services

 cx again comeback and saying i want to actiavte the device

call abck arranged for john sir 

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So someone from our team suggested to reset the firestick

So now he needs reconfiguring of app

So helped cx with reconfiguration of app

New mac address - 00:1A:79:00:00:5E 

Old mac address deleted - 

Deepak Sharma changed UPG :00:1A:79:2E:29:9C to Deleted on 18\/03\/2026 03:16 pm 

Done by - Deepak 

Ip - NA State Online 



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earlier cx came for servce xfer  but dont want to pay 25$ fees -

 cx told to cnacle services

 cx again comeback and saying i want to actiavte the device

call abck arranged for john sir 

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Cx said that his firestick was not working properly 

So someone from our team suggested to reset the firestick

So now he needs reconfiguring of app

So helped cx with reconfiguration of app

New mac address - 00:1A:79:00:00:5E 

Old mac address deleted - 

Deepak Sharma changed UPG :00:1A:79:2E:29:9C to Deleted on 18\/03\/2026 03:16 pm 

Done by - Deepak 

Ip - NA State Online 



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earlier cx came for servce xfer  but dont want to pay 25$ fees -

 cx told to cnacle services

 cx again comeback and saying i want to actiavte the device

call abck arranged for john sir 

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Cx said that his firestick was not working properly 

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Old mac address deleted - 

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Done by - Deepak 

Ip - NA State Online 



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earlier cx came for servce xfer  but dont want to pay 25$ fees -

 cx told to cnacle services

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2012081083

Cx said that his firestick was not working properly 

So someone from our team suggested to reset the firestick

So now he needs reconfiguring of app

So helped cx with reconfiguration of app

New mac address - 00:1A:79:00:00:5E 

Old mac address deleted - 

Deepak Sharma changed UPG :00:1A:79:2E:29:9C to Deleted on 18\/03\/2026 03:16 pm 

Done by - Deepak 

Ip - NA State Online 



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[2026-03-19 00:24:14] Production.INFO: opp5  
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[2026-03-19 00:24:14] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:24:14] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
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[2026-03-19 00:24:14] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
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[2026-03-19 00:27:53] Production.INFO: opp5  
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voc- Please upload the following Tamil movies



Paatti Sollai Thattathe

1988 ‧ Comedy/Drama ‧ 2h 31m



My Dear Kuttichathan

1984 ‧ Family/Fantasy ‧ 1h 37m



Snegithiye

2000 - 2h 34m

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[2026-03-19 00:29:20] Production.INFO: opp5  
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voc- Please upload the following Tamil movies



Paatti Sollai Thattathe

1988 \u2027 Comedy\/Drama \u2027 2h 31m



My Dear Kuttichathan

1984 \u2027 Family\/Fantasy \u2027 1h 37m



Snegithiye

2000 - 2h 34m

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[2026-03-19 00:29:20] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:29:20] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
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voc- Please upload the following Tamil movies



Paatti Sollai Thattathe

1988 \u2027 Comedy\/Drama \u2027 2h 31m



My Dear Kuttichathan

1984 \u2027 Family\/Fantasy \u2027 1h 37m



Snegithiye

2000 - 2h 34m

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voc- Please upload the following Tamil movies



Paatti Sollai Thattathe

1988 \u2027 Comedy\/Drama \u2027 2h 31m



My Dear Kuttichathan

1984 \u2027 Family\/Fantasy \u2027 1h 37m



Snegithiye

2000 - 2h 34m

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voc- Please upload the following Tamil movies



Paatti Sollai Thattathe

1988 \u2027 Comedy\/Drama \u2027 2h 31m



My Dear Kuttichathan

1984 \u2027 Family\/Fantasy \u2027 1h 37m



Snegithiye

2000 - 2h 34m

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[2026-03-19 00:29:56] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation- Replacement-udate Mac","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10356585,"tickets_number":10356585,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":165069,"accounts_type":"App\\Accounts","customer_id":184367,"accounts_name":null,"work_logs":"","subject":"STB Activation- Replacement-udate Mac","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":605,"updatedby":459,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-11-26T23:36:58.000000Z","updated_at":"2026-03-19T06:29:56.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":165069,"leads_id":153810,"opportunities_id":294417,"name":"GU0250920315350TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":184367,"quantity":"2","custom_price":null,"package_id":104,"primary_address":"192 Emerson Rd","primary_address2":null,"p_city":"Somerset","p_state":"41","p_postal_code":"08873","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"207 Old Mill Dr","other_address2":null,"o_city":"Langhorne","o_state":"51","o_postal_code":"19047","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":null,"accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0240317776830TV","bdr_id":436,"tc_id":0,"verifier_id":488,"verification_time":"2025-09-17 10:53:01","card_charged_with_gateway":"Stripe","transaction_id":"ch_3S8ObGJVyhiUgydC0WF9KUCr","transaction_amount":"660.00","transaction_currency":"USD","managedby":558,"updatedby":459,"assign_to":436,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-09-24T05:42:06.000000Z","updated_at":"2026-03-19T06:29:34.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":184367,"customers_firstname":"Dhruvi","customers_lastname":"Shingala","customers_telephone":"19088926391","alternate_mobile":"16097811932","customers_email_address":"dhruvishingala@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz"},"updated_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com"},"leads_images":[],"comments":[{"id":4151425,"threads_id":10356585,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 9088926391

Activation- cx want to Active the replacement box conform name and number and bill address 

Name Dhruvi Shingala 

Product Guru 

Package Offered:- 660usd for 5 years subscription with box MAG MAG540w3 (1 year of hardware warranty)

model: MAG540w3 

Mac id: 00:1A:79:85:34:0A

ISP: xfinity 

Account link: https://www.crm3.servercenter.xyz/admin/view-leads/153810

Account Number: \tGU0250920315350TV 

IP: 73.196.113.170

DSP: UPG 

Done by- Amar 

mac id 00:1A:79:83:10:59 ( deleted)

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done by- Vashi 

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[2026-03-19 00:29:56] Production.INFO: opp5  
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CID: 9088926391

Activation- cx want to Active the replacement box conform name and number and bill address 

Name Dhruvi Shingala 

Product Guru 

Package Offered:- 660usd for 5 years subscription with box MAG MAG540w3 (1 year of hardware warranty)

model: MAG540w3 

Mac id: 00:1A:79:85:34:0A

ISP: xfinity 

Account link: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/153810

Account Number: \tGU0250920315350TV 

IP: 73.196.113.170

DSP: UPG 

Done by- Amar 

mac id 00:1A:79:83:10:59 ( deleted)

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done by- Vashi 

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[2026-03-19 00:29:56] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"]}  
[2026-03-19 00:29:56] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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CID: 9088926391

Activation- cx want to Active the replacement box conform name and number and bill address 

Name Dhruvi Shingala 

Product Guru 

Package Offered:- 660usd for 5 years subscription with box MAG MAG540w3 (1 year of hardware warranty)

model: MAG540w3 

Mac id: 00:1A:79:85:34:0A

ISP: xfinity 

Account link: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/153810

Account Number: \tGU0250920315350TV 

IP: 73.196.113.170

DSP: UPG 

Done by- Amar 

mac id 00:1A:79:83:10:59 ( deleted)

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done by- Vashi 

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CID: 9088926391

Activation- cx want to Active the replacement box conform name and number and bill address 

Name Dhruvi Shingala 

Product Guru 

Package Offered:- 660usd for 5 years subscription with box MAG MAG540w3 (1 year of hardware warranty)

model: MAG540w3 

Mac id: 00:1A:79:85:34:0A

ISP: xfinity 

Account link: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/153810

Account Number: \tGU0250920315350TV 

IP: 73.196.113.170

DSP: UPG 

Done by- Amar 

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Activation- cx want to Active the replacement box conform name and number and bill address 

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model: MAG540w3 

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voc- I try to watch phir hera phere in 4k but it show me file is missing



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[2026-03-19 00:31:05] Production.INFO: opp5  
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voc- I try to watch phir hera phere in 4k but it show me file is missing



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voc- I try to watch phir hera phere in 4k but it show me file is missing



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voc- I try to watch phir hera phere in 4k but it show me file is missing



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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

-

Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https://www.crm3.servercenter.xyz/admin/view-accounts/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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[2026-03-19 00:32:29] Production.INFO: opp5  
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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

-

Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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[2026-03-19 00:32:29] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"]}  
[2026-03-19 00:32:29] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

-

Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

-

Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

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Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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[2026-03-19 00:32:29] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"nandini.patra@virtuallaptop.xyz"}  
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ACTIVATION-CHECKED WITH BILLING AND SHIPPING ADDRESS 

-

Name Santosh Kulkarni 

Telephone 3054849509    

Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

Accounts Number- TC0240214576680TV

IP-  71.196.127.101 

Done By- saropj ma'am

UPG23



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UPG23



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Product- Tashan

Package Offered : $290 usd with 5 year 3 months. subscription (Mag 540 w3 ) 1 year hardware warranty

NOTES- Cx purchased new box MAG540W3\/ old box was not working 

Delete MAC- 00:1A:79:7F:32:8F

NEW MAC-  00:1A:79:88:8C:95

ISP name : Xfinity

Add Link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/73404

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IP-  71.196.127.101 

Done By- saropj ma'am

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[2026-03-19 00:32:35] Production.INFO: opp5  
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[2026-03-19 00:33:35] Production.INFO: opp5  
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Phone 2134773902

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Subject Guru IPTV USA :- Request A Call Back

IP 2607:fb90:3716:17bf:e043:9e16:f32c:9642

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/contact\/

Date 2026-03-18 19:57:16



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Subject Guru IPTV USA :- Request A Call Back

IP 2607:fb90:3716:17bf:e043:9e16:f32c:9642

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/contact\/

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Phone 2134773902

Email karan.bazaz@gmail.com

Subject Guru IPTV USA :- Request A Call Back

IP 2607:fb90:3716:17bf:e043:9e16:f32c:9642

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/contact\/

Date 2026-03-18 19:57:16



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Phone 2134773902

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Subject Guru IPTV USA :- Request A Call Back

IP 2607:fb90:3716:17bf:e043:9e16:f32c:9642

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/contact\/

Date 2026-03-18 19:57:16



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Subject Guru IPTV USA :- Request A Call Back

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Page URL https:\/\/www.guruiptvusa.com\/contact\/

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Phone 2134773902

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Subject Guru IPTV USA :- Request A Call Back

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Phone 2134773902

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Subject Guru IPTV USA :- Request A Call Back

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Status Pending

Page URL https:\/\/www.guruiptvusa.com\/contact\/

Date 2026-03-18 19:57:16



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[2026-03-19 00:35:08] Production.INFO: opp5  
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[2026-03-19 00:35:08] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"]}  
[2026-03-19 00:35:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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[2026-03-19 00:37:15] Production.INFO: Send Email Job {"payload":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Brampton Opportunity - Harry Harry","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"App\\Opportunities":{"id":323826,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Harry","customers_lastname":"Harry","customers_email_address":null,"customers_telephone":"19054144145","alternate_mobile":null,"services_provider":12,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":623,"updatedby":525,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"Closed","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":12,"name":"Brampton","phone_number":"6479432020","website_url":"bramptoniptv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:10:00","updated_at":"2019-09-13 04:52:08","dial_code":"33","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4599776,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https://www.bramptoniptv.net/iptv-free-trial

Date 2026-03-04 20:16:00

8[20:29]\tjasmine.shaji: meera.rawat: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":623,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-05T03:29:30.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"}},{"id":4599795,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:32:57.000000Z","updated_at":"2026-03-05T03:32:57.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4599799,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:33:36.000000Z","updated_at":"2026-03-05T03:33:36.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4602289,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T19:55:23.000000Z","updated_at":"2026-03-05T19:55:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4607532,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-06T21:06:28.000000Z","updated_at":"2026-03-06T21:06:28.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4612343,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-07T20:34:06.000000Z","updated_at":"2026-03-07T20:34:06.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4617277,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-08T19:50:54.000000Z","updated_at":"2026-03-08T19:50:54.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4620986,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-09T16:55:38.000000Z","updated_at":"2026-03-09T16:55:38.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4624714,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked. - *67","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-10T14:52:30.000000Z","updated_at":"2026-03-10T14:52:30.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4666793,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https://www.bramptoniptv.net/iptv-free-trial

Date 2026-03-18 21:38:24","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:37:13.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null}},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}} 
[2026-03-19 00:37:15] Production.INFO: opp5  
[2026-03-19 00:37:15] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Brampton Opportunity - Harry Harry","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":323826,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Harry","customers_lastname":"Harry","customers_email_address":null,"customers_telephone":"19054144145","alternate_mobile":null,"services_provider":12,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":623,"updatedby":525,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"Closed","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":12,"name":"Brampton","phone_number":"6479432020","website_url":"bramptoniptv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:10:00","updated_at":"2019-09-13 04:52:08","dial_code":"33","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4599776,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

8[20:29]\tjasmine.shaji: meera.rawat: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":623,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-05T03:29:30.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"}},{"id":4599795,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:32:57.000000Z","updated_at":"2026-03-05T03:32:57.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4599799,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:33:36.000000Z","updated_at":"2026-03-05T03:33:36.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4602289,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T19:55:23.000000Z","updated_at":"2026-03-05T19:55:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4607532,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-06T21:06:28.000000Z","updated_at":"2026-03-06T21:06:28.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4612343,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-07T20:34:06.000000Z","updated_at":"2026-03-07T20:34:06.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4617277,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-08T19:50:54.000000Z","updated_at":"2026-03-08T19:50:54.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4620986,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-09T16:55:38.000000Z","updated_at":"2026-03-09T16:55:38.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4624714,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked. - *67","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-10T14:52:30.000000Z","updated_at":"2026-03-10T14:52:30.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4666793,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-18 21:38:24","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:37:13.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}}  
[2026-03-19 00:37:15] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}  
[2026-03-19 00:37:15] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jasmine.shaji@virtuallaptop.xyz"}  
[2026-03-19 00:37:15] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Brampton Opportunity - Harry Harry","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":323826,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Harry","customers_lastname":"Harry","customers_email_address":null,"customers_telephone":"19054144145","alternate_mobile":null,"services_provider":12,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":623,"updatedby":525,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"Closed","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":12,"name":"Brampton","phone_number":"6479432020","website_url":"bramptoniptv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:10:00","updated_at":"2019-09-13 04:52:08","dial_code":"33","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4599776,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

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Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

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Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

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Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

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Subject Brampton IPTV :- Request A Free Trial

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Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

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Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

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[2026-03-19 00:37:15] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"meera.rawat@virtuallaptop.xyz"}  
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Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

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Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-18 21:38:24","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:37:13.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}}  
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Phone 9054144145

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Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

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Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-18 21:38:24","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:37:13.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Brampton Opportunity - Harry Harry","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":323826,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Harry","customers_lastname":"Harry","customers_email_address":null,"customers_telephone":"19054144145","alternate_mobile":null,"services_provider":12,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":623,"updatedby":525,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"Closed","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":12,"name":"Brampton","phone_number":"6479432020","website_url":"bramptoniptv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:10:00","updated_at":"2019-09-13 04:52:08","dial_code":"33","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4599776,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-04 20:16:00

8[20:29]\tjasmine.shaji: meera.rawat: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":623,"is_active":"1","created_at":"2026-03-05T03:29:30.000000Z","updated_at":"2026-03-05T03:29:30.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"}},{"id":4599795,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:32:57.000000Z","updated_at":"2026-03-05T03:32:57.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4599799,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T03:33:36.000000Z","updated_at":"2026-03-05T03:33:36.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4602289,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-05T19:55:23.000000Z","updated_at":"2026-03-05T19:55:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4607532,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-06T21:06:28.000000Z","updated_at":"2026-03-06T21:06:28.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4612343,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-07T20:34:06.000000Z","updated_at":"2026-03-07T20:34:06.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4617277,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-08T19:50:54.000000Z","updated_at":"2026-03-08T19:50:54.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4620986,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-09T16:55:38.000000Z","updated_at":"2026-03-09T16:55:38.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4624714,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked. - *67","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-10T14:52:30.000000Z","updated_at":"2026-03-10T14:52:30.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4666793,"threads_id":323826,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name Harry

Phone 9054144145

Email harrysha24dec88@gmail.com

Subject Brampton IPTV :- Request A Free Trial

IP 173.238.30.181

Status Pending

Page URL https:\/\/www.bramptoniptv.net\/iptv-free-trial

Date 2026-03-18 21:38:24","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:37:13.000000Z","updated_at":"2026-03-19T06:37:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:38:24] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Cx wanted to cancel  DISPUTED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10383586,"tickets_number":10383586,"categories_id":29,"prioritys_id":1,"status_id":7,"assigned_to":271,"accounts_id":167660,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Cx wanted to cancel  DISPUTED","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":496,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":167660,"accounts_id":178801,"opportunities_id":319816,"services_id":7,"customer_id":198222,"quantity":"2","custom_price":"650","package_id":105,"primary_address":"12924 Vicksburg Drive","primary_address2":null,"p_city":"Tampa","p_state":"18","p_postal_code":"33625","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"12924 Vicksburg Drive","other_address2":null,"o_city":"Tampa","o_state":"18","o_postal_code":"33625","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0190430531210TV1","additional_help":"","comments":"","managedby":488,"updatedby":488,"bdr_id":271,"tc_id":0,"assign_to":271,"assign_from":0,"verifier_id":488,"verification_time":"2026-02-12 09:23:51","card_charged_with_gateway":"Converge pay","transaction_id":"120226O2D-894E6EC5-696B-4124-A8EC-FE82F16039C6","transaction_amount":"650.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1770996613.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490322900","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-02-12T16:23:52.000000Z","updated_at":"2026-02-18T03:39:42.000000Z","service_enable_date":"2026-02-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"10.00","discount_applied":1,"card_details":"4380","card_type":"Visa","transaction_date":"2026-02-12 09:23:52","card_holder_name":"Smitaben J Patel","card_holder_email":"smjpatel1059@gmail.com","card_holder_phone":"18135464943","customers":{"customers_id":198222,"customers_firstname":"Smitaben J","customers_lastname":"Patel","customers_telephone":"18135464943","alternate_mobile":"18133620369","customers_email_address":"smjpatel1059@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4530449,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"IBC



Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z"},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T22:29:31.000000Z","updated_at":"2026-02-17T22:29:31.000000Z"},{"id":4531734,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer they are very very frustrated and they wants the refund only customer not want to listen any single word Appologize the customer and request him to let we check the box issue and we can resolve it he said he wasted his time from Yesterday he did many time to contact our helpline to resolve their tech issue of No Signal in the box they called many times but their issue was not resolved from yesterday now he wants refund only told the customer guve us 1 chance we wil check it even if there is any issue with the box we will replace it as well he said no he just wants the refund only customer wife said also there was half of the channels was working and in Vod also there is very less movies and most of the movies was not worked so now they dont want any troubleshoot or anything and just wants the refund only. Customer said he already packed the boxes and wants the return label and wants to send these boxes to us. Told him ok we will send him the return label and he have to send these boxes to us and when we will recieve the boxes we will intiate his refund and it will take 7-10 days to be reflect back his refund on his card he said ok. Plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-17T23:09:50.000000Z","updated_at":"2026-02-17T23:09:50.000000Z"},{"id":4531763,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"pls check and update for the refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T23:14:45.000000Z","updated_at":"2026-02-17T23:14:45.000000Z"},{"id":4531935,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Spoke to the cx cx is very frustrated and not ready to perform any ts even offered her to replace the box , but she is not ready for any further process , call disconnected in between the call, tried calling but call going to VM ,","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":376,"is_active":"1","created_at":"2026-02-17T23:46:48.000000Z","updated_at":"2026-02-17T23:46:48.000000Z"},{"id":4532003,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Return Label Ticket Generated: https://www.crm3.servercenter.xyz/admin/view-tickets/10383665/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T00:00:56.000000Z","updated_at":"2026-02-18T00:00:56.000000Z"},{"id":4536369,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed the customer we send the return label to her and she has to paste the commercial invoice outside the package and send to the nearest ups store she said ok she will send it tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T23:51:32.000000Z","updated_at":"2026-02-18T23:51:32.000000Z"},{"id":4551094,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Your shipment



1ZA4973X9195668740 RFID_New



Estimated delivery



Thursday, February 26, between 9:30 - 13:30","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-22T01:46:01.000000Z","updated_at":"2026-02-22T01:46:01.000000Z"},{"id":4611795,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T18:56:42.000000Z","updated_at":"2026-03-07T18:56:42.000000Z"},{"id":4611871,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:13:53.000000Z","updated_at":"2026-03-07T19:13:53.000000Z"},{"id":4611878,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:15:05.000000Z","updated_at":"2026-03-07T19:15:05.000000Z"},{"id":4611896,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer on his alt no and told the customer we already inititaed his refund and it is in process and he raised the dispute against it he said yes yesterday he raised the dispute told the customer we are ready to refund his payment but customer disconnected the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:20:44.000000Z","updated_at":"2026-03-07T19:20:44.000000Z"},{"id":4611899,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers twice on his alt no but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:21:12.000000Z","updated_at":"2026-03-07T19:21:12.000000Z"},{"id":4619274,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:08:54.000000Z","updated_at":"2026-03-09T02:08:54.000000Z"},{"id":4619283,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Sir plz check above notes and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:10:46.000000Z","updated_at":"2026-03-09T02:10:46.000000Z"},{"id":4623765,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:45:09.000000Z","updated_at":"2026-03-10T02:45:09.000000Z"},{"id":4623768,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"We received the box from customer side plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:46:15.000000Z","updated_at":"2026-03-10T02:46:15.000000Z"},{"id":4647766,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:29.000000Z","updated_at":"2026-03-15T09:24:29.000000Z"},{"id":4651828,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-16T02:06:28.000000Z","updated_at":"2026-03-16T02:06:28.000000Z"},{"id":4661685,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed her thatbher refund is inititaed from our side and she will get her refund in next few days so she has to wait for it she said ok. Plz process her refund asap","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-18T04:33:03.000000Z","updated_at":"2026-03-18T04:33:03.000000Z"},{"id":4666798,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"https://www.crm3.servercenter.xyz/admin/view-tickets/10389082/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:38:23.000000Z","updated_at":"2026-03-19T06:38:23.000000Z"}],"reminder":[{"id":128285,"threads_id":10383586,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":271,"managed_by":271,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-17T22:30:40.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","reminder_noti":0}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}}} 
[2026-03-19 00:38:24] Production.INFO: opp5  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Cx wanted to cancel  DISPUTED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10383586,"tickets_number":10383586,"categories_id":29,"prioritys_id":1,"status_id":7,"assigned_to":271,"accounts_id":167660,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Cx wanted to cancel  DISPUTED","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":496,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":167660,"accounts_id":178801,"opportunities_id":319816,"services_id":7,"customer_id":198222,"quantity":"2","custom_price":"650","package_id":105,"primary_address":"12924 Vicksburg Drive","primary_address2":null,"p_city":"Tampa","p_state":"18","p_postal_code":"33625","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"12924 Vicksburg Drive","other_address2":null,"o_city":"Tampa","o_state":"18","o_postal_code":"33625","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0190430531210TV1","additional_help":"","comments":"","managedby":488,"updatedby":488,"bdr_id":271,"tc_id":0,"assign_to":271,"assign_from":0,"verifier_id":488,"verification_time":"2026-02-12 09:23:51","card_charged_with_gateway":"Converge pay","transaction_id":"120226O2D-894E6EC5-696B-4124-A8EC-FE82F16039C6","transaction_amount":"650.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1770996613.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490322900","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-02-12T16:23:52.000000Z","updated_at":"2026-02-18T03:39:42.000000Z","service_enable_date":"2026-02-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"10.00","discount_applied":1,"card_details":"4380","card_type":"Visa","transaction_date":"2026-02-12 09:23:52","card_holder_name":"Smitaben J Patel","card_holder_email":"smjpatel1059@gmail.com","card_holder_phone":"18135464943","customers":{"customers_id":198222,"customers_firstname":"Smitaben J","customers_lastname":"Patel","customers_telephone":"18135464943","alternate_mobile":"18133620369","customers_email_address":"smjpatel1059@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4530449,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"IBC



Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z"},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T22:29:31.000000Z","updated_at":"2026-02-17T22:29:31.000000Z"},{"id":4531734,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer they are very very frustrated and they wants the refund only customer not want to listen any single word Appologize the customer and request him to let we check the box issue and we can resolve it he said he wasted his time from Yesterday he did many time to contact our helpline to resolve their tech issue of No Signal in the box they called many times but their issue was not resolved from yesterday now he wants refund only told the customer guve us 1 chance we wil check it even if there is any issue with the box we will replace it as well he said no he just wants the refund only customer wife said also there was half of the channels was working and in Vod also there is very less movies and most of the movies was not worked so now they dont want any troubleshoot or anything and just wants the refund only. Customer said he already packed the boxes and wants the return label and wants to send these boxes to us. Told him ok we will send him the return label and he have to send these boxes to us and when we will recieve the boxes we will intiate his refund and it will take 7-10 days to be reflect back his refund on his card he said ok. Plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-17T23:09:50.000000Z","updated_at":"2026-02-17T23:09:50.000000Z"},{"id":4531763,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"pls check and update for the refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T23:14:45.000000Z","updated_at":"2026-02-17T23:14:45.000000Z"},{"id":4531935,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Spoke to the cx cx is very frustrated and not ready to perform any ts even offered her to replace the box , but she is not ready for any further process , call disconnected in between the call, tried calling but call going to VM ,","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":376,"is_active":"1","created_at":"2026-02-17T23:46:48.000000Z","updated_at":"2026-02-17T23:46:48.000000Z"},{"id":4532003,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Return Label Ticket Generated: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10383665\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T00:00:56.000000Z","updated_at":"2026-02-18T00:00:56.000000Z"},{"id":4536369,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed the customer we send the return label to her and she has to paste the commercial invoice outside the package and send to the nearest ups store she said ok she will send it tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T23:51:32.000000Z","updated_at":"2026-02-18T23:51:32.000000Z"},{"id":4551094,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Your shipment



1ZA4973X9195668740 RFID_New



Estimated delivery



Thursday, February 26, between 9:30 - 13:30","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-22T01:46:01.000000Z","updated_at":"2026-02-22T01:46:01.000000Z"},{"id":4611795,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T18:56:42.000000Z","updated_at":"2026-03-07T18:56:42.000000Z"},{"id":4611871,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:13:53.000000Z","updated_at":"2026-03-07T19:13:53.000000Z"},{"id":4611878,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:15:05.000000Z","updated_at":"2026-03-07T19:15:05.000000Z"},{"id":4611896,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer on his alt no and told the customer we already inititaed his refund and it is in process and he raised the dispute against it he said yes yesterday he raised the dispute told the customer we are ready to refund his payment but customer disconnected the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:20:44.000000Z","updated_at":"2026-03-07T19:20:44.000000Z"},{"id":4611899,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers twice on his alt no but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:21:12.000000Z","updated_at":"2026-03-07T19:21:12.000000Z"},{"id":4619274,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:08:54.000000Z","updated_at":"2026-03-09T02:08:54.000000Z"},{"id":4619283,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Sir plz check above notes and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:10:46.000000Z","updated_at":"2026-03-09T02:10:46.000000Z"},{"id":4623765,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:45:09.000000Z","updated_at":"2026-03-10T02:45:09.000000Z"},{"id":4623768,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"We received the box from customer side plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:46:15.000000Z","updated_at":"2026-03-10T02:46:15.000000Z"},{"id":4647766,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:29.000000Z","updated_at":"2026-03-15T09:24:29.000000Z"},{"id":4651828,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-16T02:06:28.000000Z","updated_at":"2026-03-16T02:06:28.000000Z"},{"id":4661685,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed her thatbher refund is inititaed from our side and she will get her refund in next few days so she has to wait for it she said ok. Plz process her refund asap","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-18T04:33:03.000000Z","updated_at":"2026-03-18T04:33:03.000000Z"},{"id":4666798,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10389082\/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:38:23.000000Z","updated_at":"2026-03-19T06:38:23.000000Z"}],"reminder":[{"id":128285,"threads_id":10383586,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":271,"managed_by":271,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-17T22:30:40.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}}}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"JAY.hARSH@virtuallaptop.xyz"}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Cx wanted to cancel  DISPUTED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10383586,"tickets_number":10383586,"categories_id":29,"prioritys_id":1,"status_id":7,"assigned_to":271,"accounts_id":167660,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Cx wanted to cancel  DISPUTED","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":496,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":167660,"accounts_id":178801,"opportunities_id":319816,"services_id":7,"customer_id":198222,"quantity":"2","custom_price":"650","package_id":105,"primary_address":"12924 Vicksburg Drive","primary_address2":null,"p_city":"Tampa","p_state":"18","p_postal_code":"33625","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"12924 Vicksburg Drive","other_address2":null,"o_city":"Tampa","o_state":"18","o_postal_code":"33625","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0190430531210TV1","additional_help":"","comments":"","managedby":488,"updatedby":488,"bdr_id":271,"tc_id":0,"assign_to":271,"assign_from":0,"verifier_id":488,"verification_time":"2026-02-12 09:23:51","card_charged_with_gateway":"Converge pay","transaction_id":"120226O2D-894E6EC5-696B-4124-A8EC-FE82F16039C6","transaction_amount":"650.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1770996613.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490322900","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-02-12T16:23:52.000000Z","updated_at":"2026-02-18T03:39:42.000000Z","service_enable_date":"2026-02-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"10.00","discount_applied":1,"card_details":"4380","card_type":"Visa","transaction_date":"2026-02-12 09:23:52","card_holder_name":"Smitaben J Patel","card_holder_email":"smjpatel1059@gmail.com","card_holder_phone":"18135464943","customers":{"customers_id":198222,"customers_firstname":"Smitaben J","customers_lastname":"Patel","customers_telephone":"18135464943","alternate_mobile":"18133620369","customers_email_address":"smjpatel1059@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4530449,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"IBC



Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z"},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T22:29:31.000000Z","updated_at":"2026-02-17T22:29:31.000000Z"},{"id":4531734,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer they are very very frustrated and they wants the refund only customer not want to listen any single word Appologize the customer and request him to let we check the box issue and we can resolve it he said he wasted his time from Yesterday he did many time to contact our helpline to resolve their tech issue of No Signal in the box they called many times but their issue was not resolved from yesterday now he wants refund only told the customer guve us 1 chance we wil check it even if there is any issue with the box we will replace it as well he said no he just wants the refund only customer wife said also there was half of the channels was working and in Vod also there is very less movies and most of the movies was not worked so now they dont want any troubleshoot or anything and just wants the refund only. Customer said he already packed the boxes and wants the return label and wants to send these boxes to us. Told him ok we will send him the return label and he have to send these boxes to us and when we will recieve the boxes we will intiate his refund and it will take 7-10 days to be reflect back his refund on his card he said ok. Plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-17T23:09:50.000000Z","updated_at":"2026-02-17T23:09:50.000000Z"},{"id":4531763,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"pls check and update for the refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T23:14:45.000000Z","updated_at":"2026-02-17T23:14:45.000000Z"},{"id":4531935,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Spoke to the cx cx is very frustrated and not ready to perform any ts even offered her to replace the box , but she is not ready for any further process , call disconnected in between the call, tried calling but call going to VM ,","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":376,"is_active":"1","created_at":"2026-02-17T23:46:48.000000Z","updated_at":"2026-02-17T23:46:48.000000Z"},{"id":4532003,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Return Label Ticket Generated: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10383665\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T00:00:56.000000Z","updated_at":"2026-02-18T00:00:56.000000Z"},{"id":4536369,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed the customer we send the return label to her and she has to paste the commercial invoice outside the package and send to the nearest ups store she said ok she will send it tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T23:51:32.000000Z","updated_at":"2026-02-18T23:51:32.000000Z"},{"id":4551094,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Your shipment



1ZA4973X9195668740 RFID_New



Estimated delivery



Thursday, February 26, between 9:30 - 13:30","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-22T01:46:01.000000Z","updated_at":"2026-02-22T01:46:01.000000Z"},{"id":4611795,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T18:56:42.000000Z","updated_at":"2026-03-07T18:56:42.000000Z"},{"id":4611871,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:13:53.000000Z","updated_at":"2026-03-07T19:13:53.000000Z"},{"id":4611878,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:15:05.000000Z","updated_at":"2026-03-07T19:15:05.000000Z"},{"id":4611896,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer on his alt no and told the customer we already inititaed his refund and it is in process and he raised the dispute against it he said yes yesterday he raised the dispute told the customer we are ready to refund his payment but customer disconnected the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:20:44.000000Z","updated_at":"2026-03-07T19:20:44.000000Z"},{"id":4611899,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers twice on his alt no but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:21:12.000000Z","updated_at":"2026-03-07T19:21:12.000000Z"},{"id":4619274,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:08:54.000000Z","updated_at":"2026-03-09T02:08:54.000000Z"},{"id":4619283,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Sir plz check above notes and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:10:46.000000Z","updated_at":"2026-03-09T02:10:46.000000Z"},{"id":4623765,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:45:09.000000Z","updated_at":"2026-03-10T02:45:09.000000Z"},{"id":4623768,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"We received the box from customer side plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:46:15.000000Z","updated_at":"2026-03-10T02:46:15.000000Z"},{"id":4647766,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:29.000000Z","updated_at":"2026-03-15T09:24:29.000000Z"},{"id":4651828,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-16T02:06:28.000000Z","updated_at":"2026-03-16T02:06:28.000000Z"},{"id":4661685,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed her thatbher refund is inititaed from our side and she will get her refund in next few days so she has to wait for it she said ok. Plz process her refund asap","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-18T04:33:03.000000Z","updated_at":"2026-03-18T04:33:03.000000Z"},{"id":4666798,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10389082\/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:38:23.000000Z","updated_at":"2026-03-19T06:38:23.000000Z"}],"reminder":[{"id":128285,"threads_id":10383586,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":271,"managed_by":271,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-17T22:30:40.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}}}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"JAY.hARSH@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"JAY.hARSH@virtuallaptop.xyz"},{"name":null,"address":"sonam.abedin@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Cx wanted to cancel  DISPUTED","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10383586,"tickets_number":10383586,"categories_id":29,"prioritys_id":1,"status_id":7,"assigned_to":271,"accounts_id":167660,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Cx wanted to cancel  DISPUTED","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":496,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":167660,"accounts_id":178801,"opportunities_id":319816,"services_id":7,"customer_id":198222,"quantity":"2","custom_price":"650","package_id":105,"primary_address":"12924 Vicksburg Drive","primary_address2":null,"p_city":"Tampa","p_state":"18","p_postal_code":"33625","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"12924 Vicksburg Drive","other_address2":null,"o_city":"Tampa","o_state":"18","o_postal_code":"33625","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0190430531210TV1","additional_help":"","comments":"","managedby":488,"updatedby":488,"bdr_id":271,"tc_id":0,"assign_to":271,"assign_from":0,"verifier_id":488,"verification_time":"2026-02-12 09:23:51","card_charged_with_gateway":"Converge pay","transaction_id":"120226O2D-894E6EC5-696B-4124-A8EC-FE82F16039C6","transaction_amount":"650.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1770996613.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490322900","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-02-12T16:23:52.000000Z","updated_at":"2026-02-18T03:39:42.000000Z","service_enable_date":"2026-02-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"10.00","discount_applied":1,"card_details":"4380","card_type":"Visa","transaction_date":"2026-02-12 09:23:52","card_holder_name":"Smitaben J Patel","card_holder_email":"smjpatel1059@gmail.com","card_holder_phone":"18135464943","customers":{"customers_id":198222,"customers_firstname":"Smitaben J","customers_lastname":"Patel","customers_telephone":"18135464943","alternate_mobile":"18133620369","customers_email_address":"smjpatel1059@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4530449,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"IBC



Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z"},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T22:29:31.000000Z","updated_at":"2026-02-17T22:29:31.000000Z"},{"id":4531734,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer they are very very frustrated and they wants the refund only customer not want to listen any single word Appologize the customer and request him to let we check the box issue and we can resolve it he said he wasted his time from Yesterday he did many time to contact our helpline to resolve their tech issue of No Signal in the box they called many times but their issue was not resolved from yesterday now he wants refund only told the customer guve us 1 chance we wil check it even if there is any issue with the box we will replace it as well he said no he just wants the refund only customer wife said also there was half of the channels was working and in Vod also there is very less movies and most of the movies was not worked so now they dont want any troubleshoot or anything and just wants the refund only. Customer said he already packed the boxes and wants the return label and wants to send these boxes to us. Told him ok we will send him the return label and he have to send these boxes to us and when we will recieve the boxes we will intiate his refund and it will take 7-10 days to be reflect back his refund on his card he said ok. Plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-17T23:09:50.000000Z","updated_at":"2026-02-17T23:09:50.000000Z"},{"id":4531763,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"pls check and update for the refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T23:14:45.000000Z","updated_at":"2026-02-17T23:14:45.000000Z"},{"id":4531935,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Spoke to the cx cx is very frustrated and not ready to perform any ts even offered her to replace the box , but she is not ready for any further process , call disconnected in between the call, tried calling but call going to VM ,","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":376,"is_active":"1","created_at":"2026-02-17T23:46:48.000000Z","updated_at":"2026-02-17T23:46:48.000000Z"},{"id":4532003,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Return Label Ticket Generated: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10383665\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T00:00:56.000000Z","updated_at":"2026-02-18T00:00:56.000000Z"},{"id":4536369,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed the customer we send the return label to her and she has to paste the commercial invoice outside the package and send to the nearest ups store she said ok she will send it tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T23:51:32.000000Z","updated_at":"2026-02-18T23:51:32.000000Z"},{"id":4551094,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Your shipment



1ZA4973X9195668740 RFID_New



Estimated delivery



Thursday, February 26, between 9:30 - 13:30","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-22T01:46:01.000000Z","updated_at":"2026-02-22T01:46:01.000000Z"},{"id":4611795,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T18:56:42.000000Z","updated_at":"2026-03-07T18:56:42.000000Z"},{"id":4611871,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:13:53.000000Z","updated_at":"2026-03-07T19:13:53.000000Z"},{"id":4611878,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:15:05.000000Z","updated_at":"2026-03-07T19:15:05.000000Z"},{"id":4611896,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer on his alt no and told the customer we already inititaed his refund and it is in process and he raised the dispute against it he said yes yesterday he raised the dispute told the customer we are ready to refund his payment but customer disconnected the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:20:44.000000Z","updated_at":"2026-03-07T19:20:44.000000Z"},{"id":4611899,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers twice on his alt no but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:21:12.000000Z","updated_at":"2026-03-07T19:21:12.000000Z"},{"id":4619274,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:08:54.000000Z","updated_at":"2026-03-09T02:08:54.000000Z"},{"id":4619283,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Sir plz check above notes and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:10:46.000000Z","updated_at":"2026-03-09T02:10:46.000000Z"},{"id":4623765,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:45:09.000000Z","updated_at":"2026-03-10T02:45:09.000000Z"},{"id":4623768,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"We received the box from customer side plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:46:15.000000Z","updated_at":"2026-03-10T02:46:15.000000Z"},{"id":4647766,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:29.000000Z","updated_at":"2026-03-15T09:24:29.000000Z"},{"id":4651828,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-16T02:06:28.000000Z","updated_at":"2026-03-16T02:06:28.000000Z"},{"id":4661685,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed her thatbher refund is inititaed from our side and she will get her refund in next few days so she has to wait for it she said ok. 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Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z"},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

pls TC","additional_help":"","work_logs":null,"resolution":null,"talk_time":"17","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T22:29:31.000000Z","updated_at":"2026-02-17T22:29:31.000000Z"},{"id":4531734,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer they are very very frustrated and they wants the refund only customer not want to listen any single word Appologize the customer and request him to let we check the box issue and we can resolve it he said he wasted his time from Yesterday he did many time to contact our helpline to resolve their tech issue of No Signal in the box they called many times but their issue was not resolved from yesterday now he wants refund only told the customer guve us 1 chance we wil check it even if there is any issue with the box we will replace it as well he said no he just wants the refund only customer wife said also there was half of the channels was working and in Vod also there is very less movies and most of the movies was not worked so now they dont want any troubleshoot or anything and just wants the refund only. Customer said he already packed the boxes and wants the return label and wants to send these boxes to us. Told him ok we will send him the return label and he have to send these boxes to us and when we will recieve the boxes we will intiate his refund and it will take 7-10 days to be reflect back his refund on his card he said ok. Plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-17T23:09:50.000000Z","updated_at":"2026-02-17T23:09:50.000000Z"},{"id":4531763,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"pls check and update for the refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-02-17T23:14:45.000000Z","updated_at":"2026-02-17T23:14:45.000000Z"},{"id":4531935,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Spoke to the cx cx is very frustrated and not ready to perform any ts even offered her to replace the box , but she is not ready for any further process , call disconnected in between the call, tried calling but call going to VM ,","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":376,"is_active":"1","created_at":"2026-02-17T23:46:48.000000Z","updated_at":"2026-02-17T23:46:48.000000Z"},{"id":4532003,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Return Label Ticket Generated: https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10383665\/leads","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T00:00:56.000000Z","updated_at":"2026-02-18T00:00:56.000000Z"},{"id":4536369,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed the customer we send the return label to her and she has to paste the commercial invoice outside the package and send to the nearest ups store she said ok she will send it tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-18T23:51:32.000000Z","updated_at":"2026-02-18T23:51:32.000000Z"},{"id":4551094,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Your shipment



1ZA4973X9195668740 RFID_New



Estimated delivery



Thursday, February 26, between 9:30 - 13:30","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-02-22T01:46:01.000000Z","updated_at":"2026-02-22T01:46:01.000000Z"},{"id":4611795,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T18:56:42.000000Z","updated_at":"2026-03-07T18:56:42.000000Z"},{"id":4611871,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:13:53.000000Z","updated_at":"2026-03-07T19:13:53.000000Z"},{"id":4611878,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:15:05.000000Z","updated_at":"2026-03-07T19:15:05.000000Z"},{"id":4611896,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer on his alt no and told the customer we already inititaed his refund and it is in process and he raised the dispute against it he said yes yesterday he raised the dispute told the customer we are ready to refund his payment but customer disconnected the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:20:44.000000Z","updated_at":"2026-03-07T19:20:44.000000Z"},{"id":4611899,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers twice on his alt no but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-07T19:21:12.000000Z","updated_at":"2026-03-07T19:21:12.000000Z"},{"id":4619274,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:08:54.000000Z","updated_at":"2026-03-09T02:08:54.000000Z"},{"id":4619283,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Sir plz check above notes and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-09T02:10:46.000000Z","updated_at":"2026-03-09T02:10:46.000000Z"},{"id":4623765,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:45:09.000000Z","updated_at":"2026-03-10T02:45:09.000000Z"},{"id":4623768,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"We received the box from customer side plz check and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-10T02:46:15.000000Z","updated_at":"2026-03-10T02:46:15.000000Z"},{"id":4647766,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:29.000000Z","updated_at":"2026-03-15T09:24:29.000000Z"},{"id":4651828,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-16T02:06:28.000000Z","updated_at":"2026-03-16T02:06:28.000000Z"},{"id":4661685,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC the customer and informed her thatbher refund is inititaed from our side and she will get her refund in next few days so she has to wait for it she said ok. Plz process her refund asap","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-18T04:33:03.000000Z","updated_at":"2026-03-18T04:33:03.000000Z"},{"id":4666798,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10389082\/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:38:23.000000Z","updated_at":"2026-03-19T06:38:23.000000Z"}],"reminder":[{"id":128285,"threads_id":10383586,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":271,"managed_by":271,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-17T22:30:40.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sonam.abedin@virtuallaptop.xyz"}  
[2026-03-19 00:38:24] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Cx wanted to cancel  DISPUTED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["JAY.hARSH@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10383586,"tickets_number":10383586,"categories_id":29,"prioritys_id":1,"status_id":7,"assigned_to":271,"accounts_id":167660,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Cx wanted to cancel  DISPUTED","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":496,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-03-19T06:38:23.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":167660,"accounts_id":178801,"opportunities_id":319816,"services_id":7,"customer_id":198222,"quantity":"2","custom_price":"650","package_id":105,"primary_address":"12924 Vicksburg Drive","primary_address2":null,"p_city":"Tampa","p_state":"18","p_postal_code":"33625","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"12924 Vicksburg Drive","other_address2":null,"o_city":"Tampa","o_state":"18","o_postal_code":"33625","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"GU0190430531210TV1","additional_help":"","comments":"","managedby":488,"updatedby":488,"bdr_id":271,"tc_id":0,"assign_to":271,"assign_from":0,"verifier_id":488,"verification_time":"2026-02-12 09:23:51","card_charged_with_gateway":"Converge pay","transaction_id":"120226O2D-894E6EC5-696B-4124-A8EC-FE82F16039C6","transaction_amount":"650.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1770996613.GIF","shipping_status":1,"tracking_number":"1ZA4973X0490322900","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-02-12T16:23:52.000000Z","updated_at":"2026-02-18T03:39:42.000000Z","service_enable_date":"2026-02-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"10.00","discount_applied":1,"card_details":"4380","card_type":"Visa","transaction_date":"2026-02-12 09:23:52","card_holder_name":"Smitaben J Patel","card_holder_email":"smjpatel1059@gmail.com","card_holder_phone":"18135464943","customers":{"customers_id":198222,"customers_firstname":"Smitaben J","customers_lastname":"Patel","customers_telephone":"18135464943","alternate_mobile":"18133620369","customers_email_address":"smjpatel1059@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4530449,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"IBC



Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z","managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:19:54.000000Z","updated_at":"2026-03-18T23:33:18.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2349","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"8\":10385184,\"23\":10387603,\"25\":10387619,\"32\":10387991,\"36\":10388341,\"37\":10388609,\"38\":10388626,\"46\":10389896,\"52\":10390334},\"opportunity_ids\":[]}","extension_3cx":"2101","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

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1ZA4973X9195668740 RFID_New



Estimated delivery



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call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z","managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:19:54.000000Z","updated_at":"2026-03-18T23:33:18.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2349","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"8\":10385184,\"23\":10387603,\"25\":10387619,\"32\":10387991,\"36\":10388341,\"37\":10388609,\"38\":10388626,\"46\":10389896,\"52\":10390334},\"opportunity_ids\":[]}","extension_3cx":"2101","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

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1ZA4973X9195668740 RFID_New



Estimated delivery



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call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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Name Smitaben J Patel

Email Address smjpatel1059@gmail.com

Telephone 18135464943

Alternate Mobile 18133620369 

res- cx wanted to cancel the service she having a interface issue

she don't like this and i guide to navigation >cx is admen

not understanding 

As getting the no signal issue 

But cx dont want to do any tbs

outcome- as initiate the cb with virat sir please take on priority

tat share 30 min","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-17T19:48:20.000000Z","updated_at":"2026-02-17T19:48:20.000000Z","managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:19:54.000000Z","updated_at":"2026-03-18T23:33:18.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2349","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"8\":10385184,\"23\":10387603,\"25\":10387619,\"32\":10387991,\"36\":10388341,\"37\":10388609,\"38\":10388626,\"46\":10389896,\"52\":10390334},\"opportunity_ids\":[]}","extension_3cx":"2101","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4531465,"threads_id":10383586,"threads_type":"App\\Tickets","images":"","description":"OBC:

called cx and checked he said he packed teh boxes and going to return both boxes and wants refund, 

asked abut the issues and they mentoned box is showing No signal and can't deal with these,

not ready for any troubeshoot, tried convincing still cx is arguing for refund, 

MAC- 00:1A:79:85:B0:7E

MAC- 00:1A:79:85:BC:F8

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1ZA4973X9195668740 RFID_New



Estimated delivery



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We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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[2026-03-19 00:40:21] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - NEED TO UPDATED CORRECT ACCOUNT NUMBER","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","amar.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10379134,"tickets_number":10379134,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":166808,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"NEED TO UPDATED CORRECT ACCOUNT NUMBER","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":313,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-03T20:10:13.000000Z","updated_at":"2026-03-19T06:40:19.000000Z","sub_categories_id":null,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":166808,"accounts_id":177766,"opportunities_id":317855,"services_id":11,"customer_id":197370,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"264 Navigators Rd","primary_address2":null,"p_city":"St Johns","p_state":"18","p_postal_code":"32259","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"264 Navigators Rd","other_address2":null,"o_city":"St Johns","o_state":"18","o_postal_code":"32259","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Existing Customer Outbound","source_of_call":"TC0200802717420","additional_help":"","comments":"","managedby":317,"updatedby":317,"bdr_id":673,"tc_id":0,"assign_to":673,"assign_from":0,"verifier_id":317,"verification_time":"2026-02-03 12:37:39","card_charged_with_gateway":"Converge pay","transaction_id":"030226O10-F585E602-7264-4CB0-858D-CB38BE8DEDA3","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"0","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-02-03T19:37:40.000000Z","updated_at":"2026-02-07T05:55:54.000000Z","service_enable_date":"2026-02-03","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":3,"language_id":156,"discount":"20.00","discount_applied":1,"card_details":"0495","card_type":"Visa","transaction_date":"2026-02-03 12:37:40","card_holder_name":"VENKATA P GHANTASALA UMA","card_holder_email":"guv.praveen@gmail.com","card_holder_phone":"13134211527","customers":{"customers_id":197370,"customers_firstname":"VENKATA","customers_lastname":"P GHANTASALA UMA","customers_telephone":"13134211527","alternate_mobile":null,"customers_email_address":"guv.praveen@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":null,"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":313,"first_name":"Amar","last_name":"Singh","email":"amar.singh@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4466173,"threads_id":10379134,"threads_type":"App\\Tickets","images":"","description":"BY MISTAKEN CREATED  THIS  ACC NUMBER- TC0260203563110TV 



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[2026-03-19 00:40:21] Production.INFO: opp5  
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[2026-03-19 00:41:21] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not Working","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":383,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-19T06:41:20.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-29","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":169778,"accounts_id":null,"opportunities_id":324161,"services_id":11,"customer_id":200340,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"8455 Grace St #4055","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75034","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8455 Grace St #4055","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75034","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"TC0260107790230TV","additional_help":"","comments":"","managedby":58,"updatedby":294,"bdr_id":578,"tc_id":0,"assign_to":578,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-06 13:40:22","card_charged_with_gateway":"Converge pay Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":578,"first_name":"Nidhi","last_name":"Kalyani","email":"nidhi.kalyani@virtuallaptop.xyz"},"managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4611357,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC-call to cx but cx said after checking channel cx said he is freezing issue after go any channel cx having 4k select firestick so activation done in smart stb please check ISSUE asked help in hd sonia mam said assign prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z"},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z"},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It’s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn’t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z"},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z"},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z"},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z"},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z"},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z"},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z"},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z"},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z"},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06/03/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08/03/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z"},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z"},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z"},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z"},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z"},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z"},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam /8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z"},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z"},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z"},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z"},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

APPROVAL CD:      068970","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-17T23:29:17.000000Z","updated_at":"2026-03-17T23:29:17.000000Z"},{"id":4666801,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:41:20.000000Z","updated_at":"2026-03-19T06:41:20.000000Z"}],"reminder":[{"id":133006,"threads_id":10389396,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-29 22:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-07T18:03:36.000000Z","updated_at":"2026-03-19T05:38:01.000000Z","reminder_noti":1}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}}} 
[2026-03-19 00:41:21] Production.INFO: opp5  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not Working","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":383,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-19T06:41:20.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-29","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":169778,"accounts_id":null,"opportunities_id":324161,"services_id":11,"customer_id":200340,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"8455 Grace St #4055","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75034","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8455 Grace St #4055","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75034","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"TC0260107790230TV","additional_help":"","comments":"","managedby":58,"updatedby":294,"bdr_id":578,"tc_id":0,"assign_to":578,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-06 13:40:22","card_charged_with_gateway":"Converge pay Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":578,"first_name":"Nidhi","last_name":"Kalyani","email":"nidhi.kalyani@virtuallaptop.xyz"},"managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4611357,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC-call to cx but cx said after checking channel cx said he is freezing issue after go any channel cx having 4k select firestick so activation done in smart stb please check ISSUE asked help in hd sonia mam said assign prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z"},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z"},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z"},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z"},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z"},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z"},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z"},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z"},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z"},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z"},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z"},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z"},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z"},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z"},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z"},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z"},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z"},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z"},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z"},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z"},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z"},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

APPROVAL CD:      068970","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-17T23:29:17.000000Z","updated_at":"2026-03-17T23:29:17.000000Z"},{"id":4666801,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:41:20.000000Z","updated_at":"2026-03-19T06:41:20.000000Z"}],"reminder":[{"id":133006,"threads_id":10389396,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-29 22:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-07T18:03:36.000000Z","updated_at":"2026-03-19T05:38:01.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}}}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"nidhi.kalyani@virtuallaptop.xyz"}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not Working","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":383,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-19T06:41:20.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-29","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":169778,"accounts_id":null,"opportunities_id":324161,"services_id":11,"customer_id":200340,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"8455 Grace St #4055","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75034","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8455 Grace St #4055","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75034","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"TC0260107790230TV","additional_help":"","comments":"","managedby":58,"updatedby":294,"bdr_id":578,"tc_id":0,"assign_to":578,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-06 13:40:22","card_charged_with_gateway":"Converge pay Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":578,"first_name":"Nidhi","last_name":"Kalyani","email":"nidhi.kalyani@virtuallaptop.xyz"},"managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4611357,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC-call to cx but cx said after checking channel cx said he is freezing issue after go any channel cx having 4k select firestick so activation done in smart stb please check ISSUE asked help in hd sonia mam said assign prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z"},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z"},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z"},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z"},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z"},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z"},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z"},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z"},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z"},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z"},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z"},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z"},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z"},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z"},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z"},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z"},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z"},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z"},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z"},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z"},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z"},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

APPROVAL CD:      068970","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-17T23:29:17.000000Z","updated_at":"2026-03-17T23:29:17.000000Z"},{"id":4666801,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:41:20.000000Z","updated_at":"2026-03-19T06:41:20.000000Z"}],"reminder":[{"id":133006,"threads_id":10389396,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-29 22:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-07T18:03:36.000000Z","updated_at":"2026-03-19T05:38:01.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}}}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"nidhi.kalyani@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"nidhi.kalyani@virtuallaptop.xyz"},{"name":null,"address":"wahida.saifi@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not Working","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":383,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-19T06:41:20.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-29","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":169778,"accounts_id":null,"opportunities_id":324161,"services_id":11,"customer_id":200340,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"8455 Grace St #4055","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75034","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8455 Grace St #4055","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75034","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"TC0260107790230TV","additional_help":"","comments":"","managedby":58,"updatedby":294,"bdr_id":578,"tc_id":0,"assign_to":578,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-06 13:40:22","card_charged_with_gateway":"Converge pay Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":578,"first_name":"Nidhi","last_name":"Kalyani","email":"nidhi.kalyani@virtuallaptop.xyz"},"managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4611357,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC-call to cx but cx said after checking channel cx said he is freezing issue after go any channel cx having 4k select firestick so activation done in smart stb please check ISSUE asked help in hd sonia mam said assign prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z"},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z"},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z"},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z"},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z"},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z"},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z"},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z"},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z"},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z"},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z"},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z"},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z"},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z"},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z"},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z"},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z"},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z"},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z"},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z"},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z"},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

APPROVAL CD:      068970","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-17T23:29:17.000000Z","updated_at":"2026-03-17T23:29:17.000000Z"},{"id":4666801,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:41:20.000000Z","updated_at":"2026-03-19T06:41:20.000000Z"}],"reminder":[{"id":133006,"threads_id":10389396,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-29 22:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-07T18:03:36.000000Z","updated_at":"2026-03-19T05:38:01.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not Working","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":383,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-19T06:41:20.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-29","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":169778,"accounts_id":null,"opportunities_id":324161,"services_id":11,"customer_id":200340,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"8455 Grace St #4055","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75034","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8455 Grace St #4055","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75034","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"TC0260107790230TV","additional_help":"","comments":"","managedby":58,"updatedby":294,"bdr_id":578,"tc_id":0,"assign_to":578,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-06 13:40:22","card_charged_with_gateway":"Converge pay Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":578,"first_name":"Nidhi","last_name":"Kalyani","email":"nidhi.kalyani@virtuallaptop.xyz"},"managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4611357,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC-call to cx but cx said after checking channel cx said he is freezing issue after go any channel cx having 4k select firestick so activation done in smart stb please check ISSUE asked help in hd sonia mam said assign prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z"},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z"},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z"},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z"},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z"},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z"},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z"},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z"},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z"},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z"},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z"},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z"},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z"},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z"},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z"},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z"},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z"},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z"},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z"},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z"},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z"},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

APPROVAL CD:      068970","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-17T23:29:17.000000Z","updated_at":"2026-03-17T23:29:17.000000Z"},{"id":4666801,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:41:20.000000Z","updated_at":"2026-03-19T06:41:20.000000Z"}],"reminder":[{"id":133006,"threads_id":10389396,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-29 22:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-07T18:03:36.000000Z","updated_at":"2026-03-19T05:38:01.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"wahida.saifi@virtuallaptop.xyz"}  
[2026-03-19 00:41:21] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing, Black Screen, VOD Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["nidhi.kalyani@virtuallaptop.xyz","wahida.saifi@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10389396,"tickets_number":10389396,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":578,"accounts_id":169778,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Refund Due to Freezing, Black Screen, VOD Not 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Offline","transaction_id":"060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6","transaction_amount":"250.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Dead","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-06T20:40:22.000000Z","updated_at":"2026-03-15T07:20:01.000000Z","service_enable_date":"2026-03-07","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"customers":{"customers_id":200340,"customers_firstname":"Manish","customers_lastname":"Kumar","customers_telephone":"16823408665","alternate_mobile":null,"customers_email_address":"manilkhanted007@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 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prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z","managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-21T21:10:43.000000Z","updated_at":"2026-03-15T13:22:25.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"2\":10391785},\"opportunity_ids\":[]}","extension_3cx":"2057","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z","managed_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:30:24.000000Z","updated_at":"2026-03-09T09:32:37.000000Z","user_name":null,"products_access":"0","role_id":18,"emp_id":"RO2270","shift_id":null,"department_id":3,"team_leader":71,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"1\":10389535},\"opportunity_ids\":[]}","extension_3cx":"2076","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z","managed_by":{"myid":372,"first_name":"Kartik","last_name":"Gupta","email":"kartik.gupta@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-01T23:33:30.000000Z","updated_at":"2026-03-14T17:43:59.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"RO2324","shift_id":null,"department_id":3,"team_leader":160,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10391487},\"opportunity_ids\":[]}","extension_3cx":"2084","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

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Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

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Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-02-16T16:56:06.000000Z","updated_at":"2026-02-08T13:41:06.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2259","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-08","suspension_reason":"{\"ticket_ids\":{\"5\":10372563,\"7\":10373703,\"11\":10375963},\"opportunity_ids\":[]}","extension_3cx":"5008","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-02-16T16:56:06.000000Z","updated_at":"2026-02-08T13:41:06.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2259","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-08","suspension_reason":"{\"ticket_ids\":{\"5\":10372563,\"7\":10373703,\"11\":10375963},\"opportunity_ids\":[]}","extension_3cx":"5008","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

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prem","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":383,"is_active":"1","created_at":"2026-03-07T17:33:44.000000Z","updated_at":"2026-03-07T17:33:44.000000Z","managed_by":{"myid":383,"first_name":"Wahida","last_name":"Saifi","email":"wahida.saifi@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-21T21:10:43.000000Z","updated_at":"2026-03-15T13:22:25.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"2\":10391785},\"opportunity_ids\":[]}","extension_3cx":"2057","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4611479,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z","managed_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:30:24.000000Z","updated_at":"2026-03-09T09:32:37.000000Z","user_name":null,"products_access":"0","role_id":18,"emp_id":"RO2270","shift_id":null,"department_id":3,"team_leader":71,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"1\":10389535},\"opportunity_ids\":[]}","extension_3cx":"2076","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z","managed_by":{"myid":372,"first_name":"Kartik","last_name":"Gupta","email":"kartik.gupta@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-01T23:33:30.000000Z","updated_at":"2026-03-14T17:43:59.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"RO2324","shift_id":null,"department_id":3,"team_leader":160,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10391487},\"opportunity_ids\":[]}","extension_3cx":"2084","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z","managed_by":{"myid":647,"first_name":"Sheetal","last_name":"kumari","email":"sheetal.kumari@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:24:13.000000Z","updated_at":"2026-03-11T16:29:06.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-11","suspension_reason":"{\"ticket_ids\":{\"1\":10388475,\"2\":10388784,\"3\":10388854,\"11\":10390131},\"opportunity_ids\":[]}","extension_3cx":"2619","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

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Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

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Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-02-16T16:56:06.000000Z","updated_at":"2026-02-08T13:41:06.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2259","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-08","suspension_reason":"{\"ticket_ids\":{\"5\":10372563,\"7\":10373703,\"11\":10375963},\"opportunity_ids\":[]}","extension_3cx":"5008","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

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6823408665 

call cx no respond to the call","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-07T17:56:04.000000Z","updated_at":"2026-03-07T17:56:04.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615146,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 

Mar 07, 2026 11:12 PM

It\u2019s stuck

Mar 07, 2026 11:12 PM

And all black screen

Mar 07, 2026 11:12 PM

Can you please call me or can you tell me procedure to cancel the subscription

Mar 07, 2026 11:12 PM

This is the worst service I am getting

Mar 07, 2026 11:13 PM

It hasn\u2019t been a day since I activated the iptv

Mar 07, 2026 11:13 PM

I would like to know how to refund the money","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":391,"is_active":"1","created_at":"2026-03-08T08:35:51.000000Z","updated_at":"2026-03-08T08:35:51.000000Z","managed_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:30:24.000000Z","updated_at":"2026-03-09T09:32:37.000000Z","user_name":null,"products_access":"0","role_id":18,"emp_id":"RO2270","shift_id":null,"department_id":3,"team_leader":71,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"1\":10389535},\"opportunity_ids\":[]}","extension_3cx":"2076","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4615705,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

Call cx said I am outside the once reach the home  i will call back 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T15:20:57.000000Z","updated_at":"2026-03-08T15:20:57.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4615903,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

cx is having blank screen issue 

rebooted teh device but still same issue 

told cx to check wifi speed- its good

cx is not ready for services 

outcome- As ticket assigned already told cx to wait for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"19","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-08T16:14:29.000000Z","updated_at":"2026-03-08T16:14:29.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616031,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

CID: 6823408665

call cx ask cx to uninstall the app and install it again 

And reconfigure it and ask cx to reboot app 

and check the channel and VOD  also check it 

Some channel it getting freezing on Smart Stb app

has check it having issue with channel 

cx having issue with Service from day want the refund at any cost 

Arrange the call back","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2026-03-08T16:37:14.000000Z","updated_at":"2026-03-08T16:37:14.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4616167,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

2216823408665 

Called for follow up

he is not ready for any trouble shooting

said already tried uninstalling and reinstalling

not ready to try diff app or with diff network

asking for refund only

tried convincing

but he denied

informed cb for refund

said ok



Please call and talk to him for same once 

if not convinced then give to bdr to talk customer","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T17:03:04.000000Z","updated_at":"2026-03-08T17:03:04.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4616874,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

6823408665

Refund update

want to talk to manager

as waiting for call

so checked and

call transferred to kartik sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-08T18:55:27.000000Z","updated_at":"2026-03-08T18:55:27.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4617016,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Taken xfer from sonia-

issue - cx facing issue- asking for refund-

resol- tried to convince- but cx said he don't want service now- he will go with amazon prime directly

- he deny for TS- cx not ready for cb - convince anyhow

out- checked in sales - cb for Jay

kindly Cb in 30 min to 1 hours max","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":372,"is_active":"1","created_at":"2026-03-08T19:15:36.000000Z","updated_at":"2026-03-08T19:15:36.000000Z","managed_by":{"myid":372,"first_name":"Kartik","last_name":"Gupta","email":"kartik.gupta@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-01T23:33:30.000000Z","updated_at":"2026-03-14T17:43:59.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"RO2324","shift_id":null,"department_id":3,"team_leader":160,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10391487},\"opportunity_ids\":[]}","extension_3cx":"2084","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4617120,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very very annoyed as his service not working he said its Black Out channels Freezing VOD not working lot of issues came and he already spend his 2 days with our tech team so not want to use our service anymore and just wants the refund only Appologize the customer and request him give us 1 chance to cb from Higher tech team to resolve his issue he said no he wants refund only so told the customer ok we initiating his refund and it will take 7-10 Working days to reflect back on his card and 20 USD will be deduct from his amount  as cancellation charges he said no he wants full refund only as this problem from your side so wants full refund told the customer ok we are initiniting his refund and it will take 7-10 days he said ok. as customer is not want to listen anything so plz process his refund of full amount and do the needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-08T19:29:40.000000Z","updated_at":"2026-03-08T19:29:40.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4617952,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC

Called cx for feedback, cx said that she wants to cancel the services, & wants refund

Informed cx team is working on your concern, & will connect with you Asap.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":647,"is_active":"1","created_at":"2026-03-08T21:47:21.000000Z","updated_at":"2026-03-08T21:47:21.000000Z","managed_by":{"myid":647,"first_name":"Sheetal","last_name":"kumari","email":"sheetal.kumari@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:24:13.000000Z","updated_at":"2026-03-11T16:29:06.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-11","suspension_reason":"{\"ticket_ids\":{\"1\":10388475,\"2\":10388784,\"3\":10388854,\"11\":10390131},\"opportunity_ids\":[]}","extension_3cx":"2619","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4619704,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Name Manish Kumar

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Verification Information

Lead Source Whatsapp Reference

Referred By TC0260107790230TV

Assigned to Nidhi Kalyani

Verification Time 06\/03\/2026 13:40:22

Payment Gateway: Converge pay Offline

Transaction ID: 060326O13-A5AED8F6-F5A8-4776-9C35-3C7140C3D7F6

Transaction Amount: $250.00



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline



Subscription Details

DB UPG       

Mac 00:1A:79:25:57:69

Ip 37.120.216.206

Status On

Last activity 2026-03-08 10:31:50

State Offline

John Watson changed UPG :00:1A:79:25:57:69 to Deleted on 08\/03\/2026 10:38 pm 



The refund reason is due to multiple issues the customer is facing with the IPTV service. These include:

Service Malfunction: The customer reported the following technical issues:

Blackout on Channels

Freezing Issues

VOD not working properly

General service instability from day one.

Troubleshooting Attempts:

The customer attempted troubleshooting steps like rebooting the device and reinstalling the app, but these did not resolve the issues.



Please proceed with Refund for 230 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-09T05:13:00.000000Z","updated_at":"2026-03-09T05:13:00.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4629718,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $230.00

APPROVAL CD:      002861","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-11T16:38:13.000000Z","updated_at":"2026-03-11T16:38:13.000000Z","managed_by":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2021-04-14T16:48:58.000000Z","updated_at":"2025-10-06T22:49:58.000000Z","user_name":null,"products_access":"0","role_id":1,"emp_id":"0007","shift_id":1,"department_id":null,"team_leader":49,"active_date":"2025-10-06","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[278057,278065]}","extension_3cx":"2222","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4633289,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:03:24.000000Z","updated_at":"2026-03-12T05:03:24.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4633292,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-12T05:04:30.000000Z","updated_at":"2026-03-12T05:04:30.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4636859,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"OBC - 16823408665 

Called cx and informed refund done he agreed so closing this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-12T23:22:23.000000Z","updated_at":"2026-03-12T23:22:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-02-16T16:56:06.000000Z","updated_at":"2026-02-08T13:41:06.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2259","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-08","suspension_reason":"{\"ticket_ids\":{\"5\":10372563,\"7\":10373703,\"11\":10375963},\"opportunity_ids\":[]}","extension_3cx":"5008","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4639512,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 16823408665 whatsapp

Mar 13, 2026 11:49 AM

Let me know once you get the information

informed cx-The refund has been initiated from our end and request you to please wait for 5-7 working business days to reflect the amout.

info shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T17:53:14.000000Z","updated_at":"2026-03-13T17:53:14.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639536,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Mar 13, 2026 11:56 AM

Why is it 230 I am supposed to get 250

I did not use the service at all

cb raised and shared with jasmien mam and escalated with rachna mam \/8[11:59]\tjasmine.shaji: simran.sharma: ok","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-13T18:00:28.000000Z","updated_at":"2026-03-13T18:00:28.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639598,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6823408665

Caller : Mr Manish

Issue : Refund query

Resolution :  Cx needs clarification on refund amount . Checked in sales .  Callback from jasmine.

jasmine.shaji: abhinav.goyal: 2 tat

Outcome :  Checked again in sales . call xfer to jasmine.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-13T18:10:55.000000Z","updated_at":"2026-03-13T18:10:55.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4639652,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"IBC - 16823408665 

Took xfer from ss cx asking for 20$ deduction informed its processing fee he keep on saying i didn't used it for even a day informed will check with team and cb 

He want 20$ more else he will call his credit card company","additional_help":"","work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":238,"is_active":"1","created_at":"2026-03-13T18:24:33.000000Z","updated_at":"2026-03-13T18:24:33.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-02-16T16:56:06.000000Z","updated_at":"2026-02-08T13:41:06.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2259","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-08","suspension_reason":"{\"ticket_ids\":{\"5\":10372563,\"7\":10373703,\"11\":10375963},\"opportunity_ids\":[]}","extension_3cx":"5008","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647733,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"Please refund additional 20 USD to avoid the dispute.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T07:19:23.000000Z","updated_at":"2026-03-15T07:19:23.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4660532,"threads_id":10389396,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********1924 K

TOTAL AMOUNT:        $20.00

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[2026-03-19 00:42:15] Production.INFO: Send Email Job {"payload":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Boss Opportunities - Jalal Jalal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

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[2026-03-19 00:42:15] Production.INFO: opp5  
[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Boss Opportunities - Jalal Jalal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

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[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Boss Opportunities - Jalal Jalal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

voc- Hi Support Team,



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[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Boss Opportunities - Jalal Jalal","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

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[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Boss Opportunities - Jalal Jalal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

voc- Hi Support Team,



Can get free trail please

Unregistered customer,

asked for contact and ref details-cx UR,

opportunity created and shared with sales team","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 00:42:15] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Boss Opportunities - Jalal Jalal","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326909,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jalal","customers_lastname":"Jalal","customers_email_address":null,"customers_telephone":"12532469194","alternate_mobile":null,"services_provider":10,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Whatsapp","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:42:13.000000Z","updated_at":"2026-03-19T06:42:13.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666802,"threads_id":326909,"threads_type":"App\\Opportunities","images":"","description":"whatsApp-BossTv Chating with 12532469194

voc- Hi Support Team,



Can get free trail please

Unregistered customer,

asked for contact and ref details-cx UR,

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voc- Hi Support Team,



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[2026-03-19 00:42:45] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing and Moving back to India/Need to Stop Refund/Service Resumed","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10385687,"tickets_number":10385687,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":358,"accounts_id":179391,"accounts_type":"App\\Accounts","customer_id":199357,"accounts_name":null,"work_logs":"","subject":"Refund Due to Freezing and Moving back to India/Need to Stop Refund/Service Resumed","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":524,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-03-19T06:42:42.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":179391,"leads_id":168795,"opportunities_id":322226,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":199357,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"2222 E 1st St, apt 316","primary_address2":null,"p_city":"Santa Ana","p_state":"12","p_postal_code":"92705","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2222 E 1st St, apt 316","other_address2":null,"o_city":"Santa Ana","o_state":"12","o_postal_code":"92705","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0201213445240TV","bdr_id":358,"tc_id":0,"verifier_id":309,"verification_time":"2026-02-23 16:28:58","card_charged_with_gateway":"Converge pay","transaction_id":"230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":358,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-24T02:51:49.000000Z","updated_at":"2026-02-24T02:51:49.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz"},"managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4560944,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z"},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z"},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z"},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z"},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

Called but on VM

Ca","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-24T19:14:06.000000Z","updated_at":"2026-02-24T19:14:06.000000Z"},{"id":4562356,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z"},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z"},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-24T20:39:47.000000Z","updated_at":"2026-02-24T20:39:47.000000Z"},{"id":4562665,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

want to talk to rahul

saying was on call with him

and it got disconnected

checked and

call transferred to him","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T20:47:03.000000Z","updated_at":"2026-02-24T20:47:03.000000Z"},{"id":4562742,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken she want refund because she is going back to india inform to wait for 4 or 5 days and she wants to know the card number by which she is done the payment","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:59:21.000000Z","updated_at":"2026-02-24T20:59:21.000000Z"},{"id":4562849,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z"},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z"},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z"},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z"},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z"},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z"},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

Call transferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-01T00:16:09.000000Z","updated_at":"2026-03-01T00:16:09.000000Z"},{"id":4581235,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Cx is adamant for refund she is going back to india she want refund else will raise dispute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T00:20:53.000000Z","updated_at":"2026-03-01T00:20:53.000000Z"},{"id":4581422,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken informed she will get refund by monday cx adamant for refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T01:03:59.000000Z","updated_at":"2026-03-01T01:03:59.000000Z"},{"id":4589317,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please proceed with the refund with the deduction of 20 dollars 210 USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-02T21:19:35.000000Z","updated_at":"2026-03-02T21:19:35.000000Z"},{"id":4610228,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Name Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23/02/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https://www.crm3.servercenter.xyz/admin/view-tickets/10385673/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07/03/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx’s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx’s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z"},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

APPROVAL CD:      866847","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-09T20:44:39.000000Z","updated_at":"2026-03-09T20:44:39.000000Z"},{"id":4632922,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z"},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z"},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

calle to cx no response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T01:00:33.000000Z","updated_at":"2026-03-15T01:00:33.000000Z"},{"id":4650869,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

17146844413 /6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z"},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 /6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z"},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 /6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T15:31:39.000000Z","updated_at":"2026-03-18T15:31:39.000000Z"},{"id":4663038,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

called to cx connected with 6577186563, she said she don't want to continue, please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T16:55:22.000000Z","updated_at":"2026-03-18T16:55:22.000000Z"},{"id":4666803,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:42:42.000000Z","updated_at":"2026-03-19T06:42:42.000000Z"}],"reminder":[{"id":129968,"threads_id":10385687,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 22:30:00","assigned_to":317,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-24T05:54:36.000000Z","updated_at":"2026-03-15T00:59:28.000000Z","reminder_noti":1}],"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}}} 
[2026-03-19 00:42:45] Production.INFO: opp5  
[2026-03-19 00:42:45] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing and Moving back to India\/Need to Stop Refund\/Service Resumed","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10385687,"tickets_number":10385687,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":358,"accounts_id":179391,"accounts_type":"App\\Accounts","customer_id":199357,"accounts_name":null,"work_logs":"","subject":"Refund Due to Freezing and Moving back to India\/Need to Stop Refund\/Service Resumed","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":524,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-03-19T06:42:42.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":179391,"leads_id":168795,"opportunities_id":322226,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":199357,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"2222 E 1st St, apt 316","primary_address2":null,"p_city":"Santa Ana","p_state":"12","p_postal_code":"92705","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2222 E 1st St, apt 316","other_address2":null,"o_city":"Santa Ana","o_state":"12","o_postal_code":"92705","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0201213445240TV","bdr_id":358,"tc_id":0,"verifier_id":309,"verification_time":"2026-02-23 16:28:58","card_charged_with_gateway":"Converge pay","transaction_id":"230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":358,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-24T02:51:49.000000Z","updated_at":"2026-02-24T02:51:49.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz"},"managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4560944,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z"},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z"},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z"},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z"},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

Called but on VM

Ca","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-24T19:14:06.000000Z","updated_at":"2026-02-24T19:14:06.000000Z"},{"id":4562356,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z"},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z"},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-24T20:39:47.000000Z","updated_at":"2026-02-24T20:39:47.000000Z"},{"id":4562665,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

want to talk to rahul

saying was on call with him

and it got disconnected

checked and

call transferred to him","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T20:47:03.000000Z","updated_at":"2026-02-24T20:47:03.000000Z"},{"id":4562742,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken she want refund because she is going back to india inform to wait for 4 or 5 days and she wants to know the card number by which she is done the payment","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:59:21.000000Z","updated_at":"2026-02-24T20:59:21.000000Z"},{"id":4562849,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z"},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z"},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z"},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z"},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z"},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z"},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

Call transferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-01T00:16:09.000000Z","updated_at":"2026-03-01T00:16:09.000000Z"},{"id":4581235,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Cx is adamant for refund she is going back to india she want refund else will raise dispute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T00:20:53.000000Z","updated_at":"2026-03-01T00:20:53.000000Z"},{"id":4581422,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken informed she will get refund by monday cx adamant for refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T01:03:59.000000Z","updated_at":"2026-03-01T01:03:59.000000Z"},{"id":4589317,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please proceed with the refund with the deduction of 20 dollars 210 USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-02T21:19:35.000000Z","updated_at":"2026-03-02T21:19:35.000000Z"},{"id":4610228,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Name Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z"},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

APPROVAL CD:      866847","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-09T20:44:39.000000Z","updated_at":"2026-03-09T20:44:39.000000Z"},{"id":4632922,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z"},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z"},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

calle to cx no response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T01:00:33.000000Z","updated_at":"2026-03-15T01:00:33.000000Z"},{"id":4650869,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z"},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z"},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T15:31:39.000000Z","updated_at":"2026-03-18T15:31:39.000000Z"},{"id":4663038,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

called to cx connected with 6577186563, she said she don't want to continue, please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T16:55:22.000000Z","updated_at":"2026-03-18T16:55:22.000000Z"},{"id":4666803,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:42:42.000000Z","updated_at":"2026-03-19T06:42:42.000000Z"}],"reminder":[{"id":129968,"threads_id":10385687,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 22:30:00","assigned_to":317,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-24T05:54:36.000000Z","updated_at":"2026-03-15T00:59:28.000000Z","reminder_noti":1}],"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}}}  
[2026-03-19 00:42:45] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}  
[2026-03-19 00:42:45] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"rahul.kumar@virtuallaptop.xyz"}  
[2026-03-19 00:42:45] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Freezing and Moving back to India\/Need to Stop Refund\/Service Resumed","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10385687,"tickets_number":10385687,"categories_id":29,"prioritys_id":3,"status_id":12,"assigned_to":358,"accounts_id":179391,"accounts_type":"App\\Accounts","customer_id":199357,"accounts_name":null,"work_logs":"","subject":"Refund Due to Freezing and Moving back to India\/Need to Stop Refund\/Service Resumed","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":524,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-03-19T06:42:42.000000Z","sub_categories_id":46,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-28","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":179391,"leads_id":168795,"opportunities_id":322226,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":199357,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"2222 E 1st St, apt 316","primary_address2":null,"p_city":"Santa Ana","p_state":"12","p_postal_code":"92705","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2222 E 1st St, apt 316","other_address2":null,"o_city":"Santa Ana","o_state":"12","o_postal_code":"92705","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0201213445240TV","bdr_id":358,"tc_id":0,"verifier_id":309,"verification_time":"2026-02-23 16:28:58","card_charged_with_gateway":"Converge pay","transaction_id":"230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":358,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-24T02:51:49.000000Z","updated_at":"2026-02-24T02:51:49.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":46,"name":"Technical"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz"},"managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4560944,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z"},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z"},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z"},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z"},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

Called but on VM

Ca","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-24T19:14:06.000000Z","updated_at":"2026-02-24T19:14:06.000000Z"},{"id":4562356,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z"},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z"},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-24T20:39:47.000000Z","updated_at":"2026-02-24T20:39:47.000000Z"},{"id":4562665,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

want to talk to rahul

saying was on call with him

and it got disconnected

checked and

call transferred to him","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T20:47:03.000000Z","updated_at":"2026-02-24T20:47:03.000000Z"},{"id":4562742,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken she want refund because she is going back to india inform to wait for 4 or 5 days and she wants to know the card number by which she is done the payment","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:59:21.000000Z","updated_at":"2026-02-24T20:59:21.000000Z"},{"id":4562849,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z"},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z"},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z"},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z"},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z"},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z"},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

Call transferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-01T00:16:09.000000Z","updated_at":"2026-03-01T00:16:09.000000Z"},{"id":4581235,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Cx is adamant for refund she is going back to india she want refund else will raise dispute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T00:20:53.000000Z","updated_at":"2026-03-01T00:20:53.000000Z"},{"id":4581422,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken informed she will get refund by monday cx adamant for refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T01:03:59.000000Z","updated_at":"2026-03-01T01:03:59.000000Z"},{"id":4589317,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please proceed with the refund with the deduction of 20 dollars 210 USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-02T21:19:35.000000Z","updated_at":"2026-03-02T21:19:35.000000Z"},{"id":4610228,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Name Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z"},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

APPROVAL CD:      866847","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-09T20:44:39.000000Z","updated_at":"2026-03-09T20:44:39.000000Z"},{"id":4632922,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z"},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z"},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

calle to cx no response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T01:00:33.000000Z","updated_at":"2026-03-15T01:00:33.000000Z"},{"id":4650869,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z"},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z"},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T15:31:39.000000Z","updated_at":"2026-03-18T15:31:39.000000Z"},{"id":4663038,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

called to cx connected with 6577186563, she said she don't want to continue, please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T16:55:22.000000Z","updated_at":"2026-03-18T16:55:22.000000Z"},{"id":4666803,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:42:42.000000Z","updated_at":"2026-03-19T06:42:42.000000Z"}],"reminder":[{"id":129968,"threads_id":10385687,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 22:30:00","assigned_to":317,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-24T05:54:36.000000Z","updated_at":"2026-03-15T00:59:28.000000Z","reminder_noti":1}],"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}}}  
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6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z"},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z"},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z"},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z"},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

Called but on VM

Ca","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-24T19:14:06.000000Z","updated_at":"2026-02-24T19:14:06.000000Z"},{"id":4562356,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z"},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z"},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-24T20:39:47.000000Z","updated_at":"2026-02-24T20:39:47.000000Z"},{"id":4562665,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

want to talk to rahul

saying was on call with him

and it got disconnected

checked and

call transferred to him","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T20:47:03.000000Z","updated_at":"2026-02-24T20:47:03.000000Z"},{"id":4562742,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken she want refund because she is going back to india inform to wait for 4 or 5 days and she wants to know the card number by which she is done the payment","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:59:21.000000Z","updated_at":"2026-02-24T20:59:21.000000Z"},{"id":4562849,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z"},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z"},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z"},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z"},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z"},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z"},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

Call transferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-01T00:16:09.000000Z","updated_at":"2026-03-01T00:16:09.000000Z"},{"id":4581235,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Cx is adamant for refund she is going back to india she want refund else will raise dispute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T00:20:53.000000Z","updated_at":"2026-03-01T00:20:53.000000Z"},{"id":4581422,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken informed she will get refund by monday cx adamant for refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T01:03:59.000000Z","updated_at":"2026-03-01T01:03:59.000000Z"},{"id":4589317,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please proceed with the refund with the deduction of 20 dollars 210 USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-02T21:19:35.000000Z","updated_at":"2026-03-02T21:19:35.000000Z"},{"id":4610228,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Name Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z"},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

APPROVAL CD:      866847","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-09T20:44:39.000000Z","updated_at":"2026-03-09T20:44:39.000000Z"},{"id":4632922,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z"},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z"},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

calle to cx no response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T01:00:33.000000Z","updated_at":"2026-03-15T01:00:33.000000Z"},{"id":4650869,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z"},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z"},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T15:31:39.000000Z","updated_at":"2026-03-18T15:31:39.000000Z"},{"id":4663038,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

called to cx connected with 6577186563, she said she don't want to continue, please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T16:55:22.000000Z","updated_at":"2026-03-18T16:55:22.000000Z"},{"id":4666803,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:42:42.000000Z","updated_at":"2026-03-19T06:42:42.000000Z"}],"reminder":[{"id":129968,"threads_id":10385687,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 22:30:00","assigned_to":317,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-24T05:54:36.000000Z","updated_at":"2026-03-15T00:59:28.000000Z","reminder_noti":1}],"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z"},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z"},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z"},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z"},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

Called but on VM

Ca","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-24T19:14:06.000000Z","updated_at":"2026-02-24T19:14:06.000000Z"},{"id":4562356,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z"},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z"},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-24T20:39:47.000000Z","updated_at":"2026-02-24T20:39:47.000000Z"},{"id":4562665,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

want to talk to rahul

saying was on call with him

and it got disconnected

checked and

call transferred to him","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T20:47:03.000000Z","updated_at":"2026-02-24T20:47:03.000000Z"},{"id":4562742,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken she want refund because she is going back to india inform to wait for 4 or 5 days and she wants to know the card number by which she is done the payment","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:59:21.000000Z","updated_at":"2026-02-24T20:59:21.000000Z"},{"id":4562849,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z"},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z"},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z"},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z"},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z"},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z"},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

Call transferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-01T00:16:09.000000Z","updated_at":"2026-03-01T00:16:09.000000Z"},{"id":4581235,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Cx is adamant for refund she is going back to india she want refund else will raise dispute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T00:20:53.000000Z","updated_at":"2026-03-01T00:20:53.000000Z"},{"id":4581422,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC xfer taken informed she will get refund by monday cx adamant for refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-01T01:03:59.000000Z","updated_at":"2026-03-01T01:03:59.000000Z"},{"id":4589317,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please proceed with the refund with the deduction of 20 dollars 210 USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-03-02T21:19:35.000000Z","updated_at":"2026-03-02T21:19:35.000000Z"},{"id":4610228,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Name Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z"},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

APPROVAL CD:      866847","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2026-03-09T20:44:39.000000Z","updated_at":"2026-03-09T20:44:39.000000Z"},{"id":4632922,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z"},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z"},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

calle to cx no response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T01:00:33.000000Z","updated_at":"2026-03-15T01:00:33.000000Z"},{"id":4650869,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z"},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z"},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T15:31:39.000000Z","updated_at":"2026-03-18T15:31:39.000000Z"},{"id":4663038,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

called to cx connected with 6577186563, she said she don't want to continue, please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T16:55:22.000000Z","updated_at":"2026-03-18T16:55:22.000000Z"},{"id":4666803,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Inform and Proceed with Closure.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:42:42.000000Z","updated_at":"2026-03-19T06:42:42.000000Z"}],"reminder":[{"id":129968,"threads_id":10385687,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-28 22:30:00","assigned_to":317,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-02-24T05:54:36.000000Z","updated_at":"2026-03-15T00:59:28.000000Z","reminder_noti":1}],"customers":{"customers_id":199357,"customers_firstname":"Kamini","customers_lastname":"Chopra","customers_telephone":"17146844413","alternate_mobile":null,"customers_email_address":"hissar203@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["rahul.kumar@virtuallaptop.xyz","sohail.khan@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 00:42:45] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sohail.khan@virtuallaptop.xyz"}  
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6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z","managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:29:09.000000Z","updated_at":"2026-03-17T19:58:28.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2370","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"1\":10358873,\"25\":10389266,\"26\":10389432,\"36\":10390783,\"43\":10391146,\"47\":10391194,\"50\":10391429,\"58\":10391816,\"60\":10391834},\"opportunity_ids\":[]}","extension_3cx":"2065","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z","managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:13:02.000000Z","updated_at":"2026-03-02T13:49:37.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-02","suspension_reason":"{\"ticket_ids\":{\"14\":10384454,\"15\":10384533,\"23\":10385233,\"28\":10386642,\"29\":10386923},\"opportunity_ids\":[]}","extension_3cx":"2624","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z","managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:13:02.000000Z","updated_at":"2026-03-02T13:49:37.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-02","suspension_reason":"{\"ticket_ids\":{\"14\":10384454,\"15\":10384533,\"23\":10385233,\"28\":10386642,\"29\":10386923},\"opportunity_ids\":[]}","extension_3cx":"2624","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

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6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-02-24T19:59:26.000000Z","updated_at":"2026-02-24T19:59:26.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4562367,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-24T20:01:35.000000Z","updated_at":"2026-02-24T20:01:35.000000Z","managed_by":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:23:33.000000Z","updated_at":"2026-03-14T16:34:05.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2278","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10331223,\"6\":10355857,\"17\":10369639,\"19\":10372421,\"20\":10373174,\"23\":10379268,\"28\":10382891,\"29\":10385102,\"32\":10386300,\"33\":10387104,\"34\":10389395,\"35\":10389687,\"40\":10391097},\"opportunity_ids\":{\"1\":312703,\"2\":314510,\"3\":315793,\"4\":316382,\"5\":318458,\"6\":318747,\"7\":318752,\"8\":318796,\"9\":318898,\"10\":319221,\"11\":319358,\"12\":320330,\"13\":320674,\"14\":321246,\"15\":321390,\"16\":321488,\"17\":321501,\"18\":321507,\"19\":321567,\"20\":321579,\"21\":322028,\"22\":322131,\"23\":322173,\"24\":322178,\"25\":322304,\"26\":323087,\"27\":323092,\"28\":323352,\"29\":323375,\"30\":323995,\"31\":324375,\"32\":324717,\"34\":325103,\"35\":325118,\"36\":325344,\"37\":325439,\"38\":310816,\"39\":313753,\"40\":318637,\"41\":320404,\"42\":321898,\"43\":322945,\"44\":323271,\"45\":323347,\"46\":323350,\"47\":323469,\"48\":323560,\"49\":323641,\"50\":323770,\"51\":324388,\"52\":324411,\"53\":324655,\"54\":324704,\"55\":324754,\"56\":324829,\"57\":324935,\"58\":324975,\"59\":325146,\"60\":325154,\"61\":325160,\"62\":325181,\"63\":325185,\"64\":325252,\"65\":325277,\"66\":325306,\"67\":325323,\"68\":325337,\"69\":325432,\"70\":325489,\"71\":325501}}","extension_3cx":"2021","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4562617,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC 

7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

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want to talk to rahul

saying was on call with him

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checked and

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7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

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7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z","managed_by":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:23:33.000000Z","updated_at":"2026-03-14T16:34:05.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2278","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10331223,\"6\":10355857,\"17\":10369639,\"19\":10372421,\"20\":10373174,\"23\":10379268,\"28\":10382891,\"29\":10385102,\"32\":10386300,\"33\":10387104,\"34\":10389395,\"35\":10389687,\"40\":10391097},\"opportunity_ids\":{\"1\":312703,\"2\":314510,\"3\":315793,\"4\":316382,\"5\":318458,\"6\":318747,\"7\":318752,\"8\":318796,\"9\":318898,\"10\":319221,\"11\":319358,\"12\":320330,\"13\":320674,\"14\":321246,\"15\":321390,\"16\":321488,\"17\":321501,\"18\":321507,\"19\":321567,\"20\":321579,\"21\":322028,\"22\":322131,\"23\":322173,\"24\":322178,\"25\":322304,\"26\":323087,\"27\":323092,\"28\":323352,\"29\":323375,\"30\":323995,\"31\":324375,\"32\":324717,\"34\":325103,\"35\":325118,\"36\":325344,\"37\":325439,\"38\":310816,\"39\":313753,\"40\":318637,\"41\":320404,\"42\":321898,\"43\":322945,\"44\":323271,\"45\":323347,\"46\":323350,\"47\":323469,\"48\":323560,\"49\":323641,\"50\":323770,\"51\":324388,\"52\":324411,\"53\":324655,\"54\":324704,\"55\":324754,\"56\":324829,\"57\":324935,\"58\":324975,\"59\":325146,\"60\":325154,\"61\":325160,\"62\":325181,\"63\":325185,\"64\":325252,\"65\":325277,\"66\":325306,\"67\":325323,\"68\":325337,\"69\":325432,\"70\":325489,\"71\":325501}}","extension_3cx":"2021","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

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Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

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Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

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17146844413 \/6577186563

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17146844413 \/6577186563

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17146844413 \/6577186563

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6577186563

issue- cx want refund as she is moving to india

resolution- asked cx that if she facing any issue , cx said she is moving to india so she want refund

outcome- pending

assigned to abdullah sir

kindly call back by 10pm mst tomorrow","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2026-02-24T05:54:18.000000Z","updated_at":"2026-02-24T05:54:18.000000Z","managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:29:09.000000Z","updated_at":"2026-03-17T19:58:28.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2370","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"1\":10358873,\"25\":10389266,\"26\":10389432,\"36\":10390783,\"43\":10391146,\"47\":10391194,\"50\":10391429,\"58\":10391816,\"60\":10391834},\"opportunity_ids\":[]}","extension_3cx":"2065","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4561923,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, no one responding then arranged a cb for abdullah sir 

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:13:27.000000Z","updated_at":"2026-02-24T18:13:27.000000Z","managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:13:02.000000Z","updated_at":"2026-03-02T13:49:37.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-02","suspension_reason":"{\"ticket_ids\":{\"14\":10384454,\"15\":10384533,\"23\":10385233,\"28\":10386642,\"29\":10386923},\"opportunity_ids\":[]}","extension_3cx":"2624","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4562041,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

6577186563

Query: cx wants to refund as she is moving to india

Resolution: shared in the hd2 for help, abdullah sir said that arrange a cb i am on call , cb arranged

Outcome: pls cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"06","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-24T18:44:43.000000Z","updated_at":"2026-02-24T18:44:43.000000Z","managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:13:02.000000Z","updated_at":"2026-03-02T13:49:37.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-02","suspension_reason":"{\"ticket_ids\":{\"14\":10384454,\"15\":10384533,\"23\":10385233,\"28\":10386642,\"29\":10386923},\"opportunity_ids\":[]}","extension_3cx":"2624","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4562092,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"abandoned call

cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

kinldy wait you will get a cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-02-24T18:56:50.000000Z","updated_at":"2026-02-24T18:56:50.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4562164,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

Caller id- 17146844413 ,7717146844413 ,8817146844413 

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6577186563

refund 

moving back to India for 1 year

not ready to give to any family member or friend

want refund today itself

checked and arranged cb for rahul

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7146844413

Cx said that she wants to cancel service 

Reason - Going to India for 7-8 months

So checkd and xferred call to Rahul 

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6577186563

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CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

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7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z","managed_by":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:23:33.000000Z","updated_at":"2026-03-14T16:34:05.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2278","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10331223,\"6\":10355857,\"17\":10369639,\"19\":10372421,\"20\":10373174,\"23\":10379268,\"28\":10382891,\"29\":10385102,\"32\":10386300,\"33\":10387104,\"34\":10389395,\"35\":10389687,\"40\":10391097},\"opportunity_ids\":{\"1\":312703,\"2\":314510,\"3\":315793,\"4\":316382,\"5\":318458,\"6\":318747,\"7\":318752,\"8\":318796,\"9\":318898,\"10\":319221,\"11\":319358,\"12\":320330,\"13\":320674,\"14\":321246,\"15\":321390,\"16\":321488,\"17\":321501,\"18\":321507,\"19\":321567,\"20\":321579,\"21\":322028,\"22\":322131,\"23\":322173,\"24\":322178,\"25\":322304,\"26\":323087,\"27\":323092,\"28\":323352,\"29\":323375,\"30\":323995,\"31\":324375,\"32\":324717,\"34\":325103,\"35\":325118,\"36\":325344,\"37\":325439,\"38\":310816,\"39\":313753,\"40\":318637,\"41\":320404,\"42\":321898,\"43\":322945,\"44\":323271,\"45\":323347,\"46\":323350,\"47\":323469,\"48\":323560,\"49\":323641,\"50\":323770,\"51\":324388,\"52\":324411,\"53\":324655,\"54\":324704,\"55\":324754,\"56\":324829,\"57\":324935,\"58\":324975,\"59\":325146,\"60\":325154,\"61\":325160,\"62\":325181,\"63\":325185,\"64\":325252,\"65\":325277,\"66\":325306,\"67\":325323,\"68\":325337,\"69\":325432,\"70\":325489,\"71\":325501}}","extension_3cx":"2021","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

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Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



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VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

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Caller id - 6577186563

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6577186563

Query: cx wants to refund as she is moving to india

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cid- 6577186563

cx said he took services yesterday only but now she wants to cancel it as she is leaving for hometown

informed issue has already been escalated with the senior team

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checked and arranged cb for rahul

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Cx said that she wants to cancel service 

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CID:17146844413 

Cx wants to cancel services as she is moving to india.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-02-24T21:22:26.000000Z","updated_at":"2026-02-24T21:22:26.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4563713,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

Cx said that she wants to cancel service

Reason - Going to India for 7-8 months

inform refund already under process","additional_help":"","work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-02-24T23:55:45.000000Z","updated_at":"2026-02-24T23:55:45.000000Z","managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:19:54.000000Z","updated_at":"2026-03-18T23:33:18.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2349","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"8\":10385184,\"23\":10387603,\"25\":10387619,\"32\":10387991,\"36\":10388341,\"37\":10388609,\"38\":10388626,\"46\":10389896,\"52\":10390334},\"opportunity_ids\":[]}","extension_3cx":"2101","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4564260,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

7146844413

wants to cancel service

Reason -moving to  India for 7-8 months

informed its already under process 

asked to wait for 4-5 cx agreed

Also she wants to know

which card she used for payment

Kindly TC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-25T01:44:07.000000Z","updated_at":"2026-02-25T01:44:07.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4572932,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution : Informed refund in process . Informed to wait for 2-3 more days. Cx does not agree with this, says she is waiting from long time.  Checked in sales . 

Outcome : Callback from Rahul.  PIM to Rahul. 

CB in 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-02-27T02:10:21.000000Z","updated_at":"2026-02-27T02:10:21.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4572954,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":358,"is_active":"1","created_at":"2026-02-27T02:12:16.000000Z","updated_at":"2026-02-27T02:12:16.000000Z","managed_by":{"myid":358,"first_name":"Rahul","last_name":"Kumar","email":"rahul.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:23:33.000000Z","updated_at":"2026-03-14T16:34:05.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2278","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10331223,\"6\":10355857,\"17\":10369639,\"19\":10372421,\"20\":10373174,\"23\":10379268,\"28\":10382891,\"29\":10385102,\"32\":10386300,\"33\":10387104,\"34\":10389395,\"35\":10389687,\"40\":10391097},\"opportunity_ids\":{\"1\":312703,\"2\":314510,\"3\":315793,\"4\":316382,\"5\":318458,\"6\":318747,\"7\":318752,\"8\":318796,\"9\":318898,\"10\":319221,\"11\":319358,\"12\":320330,\"13\":320674,\"14\":321246,\"15\":321390,\"16\":321488,\"17\":321501,\"18\":321507,\"19\":321567,\"20\":321579,\"21\":322028,\"22\":322131,\"23\":322173,\"24\":322178,\"25\":322304,\"26\":323087,\"27\":323092,\"28\":323352,\"29\":323375,\"30\":323995,\"31\":324375,\"32\":324717,\"34\":325103,\"35\":325118,\"36\":325344,\"37\":325439,\"38\":310816,\"39\":313753,\"40\":318637,\"41\":320404,\"42\":321898,\"43\":322945,\"44\":323271,\"45\":323347,\"46\":323350,\"47\":323469,\"48\":323560,\"49\":323641,\"50\":323770,\"51\":324388,\"52\":324411,\"53\":324655,\"54\":324704,\"55\":324754,\"56\":324829,\"57\":324935,\"58\":324975,\"59\":325146,\"60\":325154,\"61\":325160,\"62\":325181,\"63\":325185,\"64\":325252,\"65\":325277,\"66\":325306,\"67\":325323,\"68\":325337,\"69\":325432,\"70\":325489,\"71\":325501}}","extension_3cx":"2021","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4581025,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 6577186563

Issue : Wants to talk to Rahul

Resolution- checked with rahul in sales support ack -rahul.kumar: nicky.arun: CB IN 10 MINS

Outcome- Kindly CB","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-28T23:38:03.000000Z","updated_at":"2026-02-28T23:38:03.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4581212,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"IBC

ID- 6577186563

Cx called in and was disputing for refund

checked with rahul sir

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Kamini Chopra

Services Plan 5 Year Subscription (Existing STB) with $250 USD

Quantity 1

Custom Price $230

Verification Information

Lead Source Reference Inbound

Referred By TC0201213445240TV

Verification Time 23\/02\/2026 04:28 PM

Verified By Sarah Paul

Payment Gateway: Converge pay

Transaction ID: 230226C1A-8D3C65A8-66C8-48FB-B762-2809A8A4A44F

Leads Assigned to Rahul Kumar



Freezing Ticket 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10385673\/accounts



Subscription Details

DB XEGD       

Mac 00:1A:79:6D:C0:2B

Ip 76.32.190.132

Status On

Last activity 2026-03-06 23:06:37

State Offline 

John Watson changed XEGD :00:1A:79:6D:C0:2B to Deleted on 07\/03\/2026 12:11 am 



Refund reason:

Customer's Initial Request:

The cx contacted support stating that they wanted to cancel their service because they are moving to India for 7-8 months.



Attempts to Convince:

Multiple representatives attempted to assist, including offering to wait for the refund process to complete, but the cx remained firm on requesting a refund.



Refund Process Initiated:

The cx was informed that the refund process was already underway, and the cx was repeatedly asked to wait for 4-5 days or a few more days.



Refund Details:

The cx was unhappy with the waiting period and wanted the refund processed immediately, but was informed that it would take some time.



Reason for Refund:

The cx\u2019s primary reason for the refund is the temporary move to India, during which they will not be able to use the service.



The issue with channel freezing and the need for follow-up might have been a contributing factor to the cx\u2019s decision to request a refund.



This would make the channel freezing issue a secondary reason alongside any other factors, such as dissatisfaction with the service.



Deduction 20 USD

Refund Amount 210 USD



Please proceed with the Refund.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-07T07:16:37.000000Z","updated_at":"2026-03-07T07:16:37.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4622043,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"CREDIT CARD RETURN           

VISA

CARD NUMBER:      **********6547 K

TOTAL AMOUNT:        $210.00

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Caller id - 6577186563

Cx wanted to stop her Refund and said she is not going back to India and wants to continue our services, Took permission from John Sir, reactivated the mac id, Kindly tc further","additional_help":"","work_logs":null,"resolution":null,"talk_time":"27","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-03-12T03:03:21.000000Z","updated_at":"2026-03-12T03:03:21.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4645589,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"Please call and charge card","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-14T21:43:28.000000Z","updated_at":"2026-03-14T21:43:28.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4646859,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC 

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17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-15T22:52:21.000000Z","updated_at":"2026-03-15T22:52:21.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-09-16T21:32:12.000000Z","updated_at":"2026-02-04T18:17:33.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2114","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-04","suspension_reason":"{\"ticket_ids\":{\"11\":10377953,\"14\":10378434,\"17\":10378786,\"18\":10378791,\"19\":10378905,\"21\":10379121,\"26\":10379292},\"opportunity_ids\":[]}","extension_3cx":"2028","extension_name":"VERIFIER","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4659807,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

Called to cx on both number n response tried with *67 also","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T21:35:31.000000Z","updated_at":"2026-03-17T21:35:31.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-09-16T21:32:12.000000Z","updated_at":"2026-02-04T18:17:33.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2114","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-04","suspension_reason":"{\"ticket_ids\":{\"11\":10377953,\"14\":10378434,\"17\":10378786,\"18\":10378791,\"19\":10378905,\"21\":10379121,\"26\":10379292},\"opportunity_ids\":[]}","extension_3cx":"2028","extension_name":"VERIFIER","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662610,"threads_id":10385687,"threads_type":"App\\Tickets","images":"","description":"OBC

17146844413 \/6577186563

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[2026-03-19 00:43:48] Production.INFO: Send Email Job {"payload":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Guru Opportunities - ivan ivan","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https://www.guruiptvusa.com/free-trial-iptv/

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[2026-03-19 00:43:48] Production.INFO: opp5  
[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Guru Opportunities - ivan ivan","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Guru Opportunities - ivan ivan","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Guru Opportunities - ivan ivan","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Guru Opportunities - ivan ivan","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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[2026-03-19 00:43:48] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Guru Opportunities - ivan ivan","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326910,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"ivan","customers_lastname":"ivan","customers_email_address":null,"customers_telephone":"16282286363","alternate_mobile":null,"services_provider":7,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:43:47.000000Z","updated_at":"2026-03-19T06:43:47.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666804,"threads_id":326910,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name ivan

Phone 6282286363

Email 950045@ukr.net

Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

Status Pending

Page URL https:\/\/www.guruiptvusa.com\/free-trial-iptv\/

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Subject Guru IPTV USA :- Request A Call Back

IP 31.42.59.135

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[2026-03-19 00:44:21] Production.INFO: opp5  
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[2026-03-19 00:44:21] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jack.daniel@virtuallaptop.xyz","john.watson@virtuallaptop.xyz"]}  
[2026-03-19 00:44:21] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jack.daniel@virtuallaptop.xyz"}  
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IP 104.7.166.218

Status Pending

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[2026-03-19 00:44:36] Production.INFO: opp5  
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Phone 9016718069

Email jgrant999@gmail.com

Subject TashanTV :- Signup popup inquery

IP 104.7.166.218

Status Pending

Page URL https:\/\/www.tashantv.net

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[2026-03-19 00:44:36] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 00:44:36] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
[2026-03-19 00:44:36] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Tashan Opportunities - Jason Grant","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326911,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jason","customers_lastname":"Grant","customers_email_address":null,"customers_telephone":"19016718069","alternate_mobile":null,"services_provider":11,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:44:35.000000Z","updated_at":"2026-03-19T06:44:35.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666806,"threads_id":326911,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



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Phone 9016718069

Email jgrant999@gmail.com

Subject TashanTV :- Signup popup inquery

IP 104.7.166.218

Status Pending

Page URL https:\/\/www.tashantv.net

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[2026-03-19 00:44:36] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Tashan Opportunities - Jason Grant","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326911,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Jason","customers_lastname":"Grant","customers_email_address":null,"customers_telephone":"19016718069","alternate_mobile":null,"services_provider":11,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T06:44:35.000000Z","updated_at":"2026-03-19T06:44:35.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666806,"threads_id":326911,"threads_type":"App\\Opportunities","images":"","description":"hd mail 



Name Jason Grant

Phone 9016718069

Email jgrant999@gmail.com

Subject TashanTV :- Signup popup inquery

IP 104.7.166.218

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

As I can check the details for you regarding your request both web series only released in Korean language , so we cannot add this in video club","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T01:06:29.000000Z","updated_at":"2026-03-16T01:06:29.000000Z"},{"id":4651941,"threads_id":10392092,"threads_type":"App\\Tickets","images":"","description":"IndianTv Chating with 14699940380

:-( oh. we specifically bought this to watch Korean episodes.. we inquired before purchasing.. and was assured it will be added within 24 hours.

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[2026-03-19 00:45:30] Production.INFO: opp5  
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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

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:-( oh. we specifically bought this to watch Korean episodes.. we inquired before purchasing.. and was assured it will be added within 24 hours.

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[2026-03-19 00:45:30] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["nitish.sharma@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"]}  
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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

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[2026-03-19 00:45:30] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sagar.chauhan@virtuallaptop.xyz"}  
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 2 Days & 1 Night  

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

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:-( oh. we specifically bought this to watch Korean episodes.. we inquired before purchasing.. and was assured it will be added within 24 hours.

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

As I can check the details for you regarding your request both web series only released in Korean language , so we cannot add this in video club","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T01:06:29.000000Z","updated_at":"2026-03-16T01:06:29.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4651941,"threads_id":10392092,"threads_type":"App\\Tickets","images":"","description":"IndianTv Chating with 14699940380

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Mar 15, 2026 07:05 PM

Sudhanshu Sinha

As I can check the details for you regarding your request both web series only released in Korean language , so we cannot add this in video club","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T01:06:29.000000Z","updated_at":"2026-03-16T01:06:29.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4651941,"threads_id":10392092,"threads_type":"App\\Tickets","images":"","description":"IndianTv Chating with 14699940380

:-( oh. we specifically bought this to watch Korean episodes.. we inquired before purchasing.. and was assured it will be added within 24 hours.

both web series only released in Korean language , so we cannt add this in vod once it will available will let you know","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-16T02:39:28.000000Z","updated_at":"2026-03-16T02:39:28.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4666807,"threads_id":10392092,"threads_type":"App\\Tickets","images":"","description":"Please check for English subtitle availability as we need to retain this customer and requirement is only for 2 webseries.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:45:27.000000Z","updated_at":"2026-03-19T06:45:27.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}}],"reminder":[{"id":135248,"threads_id":10392092,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-23 23:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T21:40:00.000000Z","updated_at":"2026-03-17T05:39:25.000000Z","reminder_noti":1}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["nitish.sharma@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
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Dispute accepted.

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[2026-03-19 00:47:39] Production.INFO: opp5  
[2026-03-19 00:47:39] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to Terminate Account  |  Dispute  |  Quantity  1","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["jack.daniel@virtuallaptop.xyz","john.watson@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393217,"tickets_number":10393217,"categories_id":19,"prioritys_id":2,"status_id":1,"assigned_to":377,"accounts_id":178231,"accounts_type":"App\\Accounts","customer_id":198209,"accounts_name":null,"work_logs":"","subject":"Need to Terminate Account  |  Dispute  |  Quantity  1","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":294,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T06:47:37.000000Z","updated_at":"2026-03-19T06:47:37.000000Z","sub_categories_id":31,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"485","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":178231,"leads_id":167647,"opportunities_id":318134,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":198209,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"26 EMERSON RD","primary_address2":null,"p_city":"MORRIS PLAINS","p_state":"41","p_postal_code":"07950","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"26 EMERSON RD","other_address2":null,"o_city":"MORRIS PLAINS","o_state":"41","o_postal_code":"07950","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"BO0200128484000TV","bdr_id":485,"tc_id":0,"verifier_id":58,"verification_time":"2026-02-11 20:04:47","card_charged_with_gateway":"Converge pay Offline","transaction_id":"110226C1A-53EBB68D-332D-4D12-B0F3-9AE3C9BF3116","transaction_amount":"230.00","transaction_currency":"USD","managedby":459,"updatedby":null,"assign_to":485,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-02-12T04:52:29.000000Z","updated_at":"2026-02-12T04:52:29.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":198209,"customers_firstname":"Jayendra","customers_lastname":"Patel","customers_telephone":"19738866050","alternate_mobile":null,"customers_email_address":"jcpatel01@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":19,"name":"Termination"},"tickets_sub_categories":{"id":31,"name":"Terminate Account"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666808,"threads_id":10393217,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10389737\/accounts

Dispute accepted.

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Quantity 1

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[2026-03-19 00:47:39] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jack.daniel@virtuallaptop.xyz","john.watson@virtuallaptop.xyz"]}  
[2026-03-19 00:47:39] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jack.daniel@virtuallaptop.xyz"}  
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[2026-03-19 00:47:39] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"john.watson@virtuallaptop.xyz"}  
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ibc

4086418269

cx came for act so guided steps



cid- 4086418269

name-   Rajiv Agarwal 

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product -  guru

isp- 

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cx said has new stb want xfr to new mag 555 box 

mac- 00:1A:79:84:95:C3



ibc

4086418269

cx came for act so guided steps



cid- 4086418269

name-   Rajiv Agarwal 

phone number- 5105011266

package-  5 Year Subscription (Existing STB) with $250 USD 

product -  guru

isp- 

mac address- 00:1A:79:84:95:C3

lead link- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10349516\/accounts

source of call-

account number- GU0250217607550TV 

done by- shivani

ip- 

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Additional Comment: Needs to Add 6 months in Ref. Acc

Model: MAG 540 w3

Isp name- Xfinity

MAC ID: 00:1A:79:82:88:9B

Link: https://www.crm3.servercenter.xyz/admin/view-leads/135626







Ip :\t  98.199.9.245 

Account -  \t GU0240124585410TV3

Done By: - Khushi Singh

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Called cx for feedback, Cx said that he wants cb from Sagar, 

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https://www.crm3.servercenter.xyz/admin/view-leads/135626","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-02-19T18:05:32.000000Z","updated_at":"2026-02-19T18:05:32.000000Z"},{"id":4542599,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"but id lead only qty mentioned only 1 , pls update no of qty there  from 1 to 4 .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-02-20T04:54:56.000000Z","updated_at":"2026-02-20T04:54:56.000000Z"},{"id":4543939,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"shared with amayra mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-02-20T18:52:43.000000Z","updated_at":"2026-02-20T18:52:43.000000Z"},{"id":4544095,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"These are reference tickets 

 https://www.crm3.servercenter.xyz/admin/view-leads/135626 1 qunt 

https://www.crm3.servercenter.xyz/admin/view-accounts/144332 3 qnt","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-02-20T19:23:19.000000Z","updated_at":"2026-02-20T19:23:19.000000Z"},{"id":4544120,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"CHECK AMAYRA MAM NOTES","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-02-20T19:25:45.000000Z","updated_at":"2026-02-20T19:25:45.000000Z"},{"id":4565099,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"customer account shows only 1 quantity on crm , 

pls update no of quantity .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-02-25T06:56:59.000000Z","updated_at":"2026-02-25T06:56:59.000000Z"},{"id":4566932,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"Please check both leads 

https://www.crm3.servercenter.xyz/admin/view-leads/134110

https://www.crm3.servercenter.xyz/admin/view-leads/135626

he bought 4 boxes together 3 on one lead and 1 on different, all needs to ship on same address so i get all shipped in this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-02-25T20:47:26.000000Z","updated_at":"2026-02-25T20:47:26.000000Z"},{"id":4662077,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"Please create ticket in correct lead. 



Note;--As per lead one box already activated.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-18T07:11:55.000000Z","updated_at":"2026-03-18T07:11:55.000000Z"},{"id":4663068,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"As discussed please do needful","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-18T17:02:45.000000Z","updated_at":"2026-03-18T17:02:45.000000Z"},{"id":4666814,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"Craet ticket in correct account https://www.crm3.servercenter.xyz/admin/view-accounts/164931

Close this case","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T06:53:41.000000Z","updated_at":"2026-03-19T06:53:41.000000Z"}],"reminder":[{"id":135964,"threads_id":10382802,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 23:30:00","assigned_to":294,"managed_by":317,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T17:02:58.000000Z","updated_at":"2026-03-18T17:02:58.000000Z","reminder_noti":1}],"customers":{"customers_id":166179,"customers_firstname":"Rohit","customers_lastname":"Shah","customers_telephone":"12484977639","alternate_mobile":"8327155829","customers_email_address":"rohitshah1029@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["saroj.singh@virtuallaptop.xyz","jasmine.shaji@virtuallaptop.xyz"]}}} 
[2026-03-19 00:53:43] Production.INFO: opp5  
[2026-03-19 00:53:43] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation of MAG 540W3","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["saroj.singh@virtuallaptop.xyz","jasmine.shaji@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10382802,"tickets_number":10382802,"categories_id":44,"prioritys_id":3,"status_id":1,"assigned_to":312,"accounts_id":146437,"accounts_type":"App\\Accounts","customer_id":166179,"accounts_name":null,"work_logs":"","subject":"STB Activation of MAG 540W3","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":238,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-14T22:08:52.000000Z","updated_at":"2026-03-19T06:53:41.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"294","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":146437,"leads_id":135626,"opportunities_id":265810,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":166179,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"22585 Brady Ln","primary_address2":null,"p_city":"Farmington Hills","p_state":"33","p_postal_code":"48335","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1410 Meadow Lakes Dr","other_address2":null,"o_city":"Sugar Land","o_state":"57","o_postal_code":"77479","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":null,"accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Outbound","source_of_call":"GU0240124585410TV1","bdr_id":64,"tc_id":0,"verifier_id":317,"verification_time":"2025-03-17 11:34:33","card_charged_with_gateway":"Converge pay","transaction_id":"15285D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-03-29T12:43:00.000000Z","updated_at":"2025-03-29T12:43:00.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":166179,"customers_firstname":"Rohit","customers_lastname":"Shah","customers_telephone":"12484977639","alternate_mobile":"8327155829","customers_email_address":"rohitshah1029@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":312,"first_name":"Saroj","last_name":"Singh","email":"saroj.singh@virtuallaptop.xyz"},"managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4518025,"threads_id":10382802,"threads_type":"App\\Tickets","images":"","description":"Plz cb for activation -  00:1A:79:82:88:9b 

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Additional Comment: Needs to Add 6 months in Ref. Acc

Model: MAG 540 w3

Isp name- Xfinity

MAC ID: 00:1A:79:82:88:9B

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[2026-03-19 00:53:43] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["saroj.singh@virtuallaptop.xyz","jasmine.shaji@virtuallaptop.xyz"]}  
[2026-03-19 00:53:43] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"saroj.singh@virtuallaptop.xyz"}  
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Model: MAG 540 w3

Isp name- Xfinity

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[2026-03-19 00:53:43] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jasmine.shaji@virtuallaptop.xyz"}  
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Product- Guru

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Additional Comment: Needs to Add 6 months in Ref. Acc

Model: MAG 540 w3

Isp name- Xfinity

MAC ID: 00:1A:79:82:88:9B

Link: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/135626







Ip :\t  98.199.9.245 

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Product- Guru

Package-  $310 USD for 5 years Subscription and one year hardware warranty. {MAG 540W3}Holi Deal

Additional Comment: Needs to Add 6 months in Ref. Acc

Model: MAG 540 w3

Isp name- Xfinity

MAC ID: 00:1A:79:82:88:9B

Link: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/135626







Ip :\t  98.199.9.245 

Account -  \t GU0240124585410TV3

Done By: - Khushi Singh

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DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

State Online

Subscription Details

DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

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DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

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Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

State Online

Subscription Details

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Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

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Group Guru IPTV

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Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

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At the expiration of Chakde

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Ip 76.177.221.33

Status On

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Group Guru IPTV

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DB UPG       

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Group Guru IPTV

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At the expiration of Chakde

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Subscription Details

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Ip 76.177.221.33

Status On

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Account Number GU0240702527910TV

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Group Guru IPTV

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Subscription Details

DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

State Online

Subscription Details

DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

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Subscription Details

DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

State Online

Subscription Details

DB UPG       

Mac 00:1A:79:DA:1C:66

Ip 76.177.221.33

Status On

Tariff 2019

Account Number GU0240702527910TV

Phone 3306314303

Name Susan Lad

Group Guru IPTV

Valid until 02\/07\/2029

At the expiration of Chakde

Last activity 2026-01-19 13:44:20

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https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10339865\/accounts

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Called for follow up

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Called for follow up

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5515103781423 

Called for follow up

he has opened a dispute 

as refund pending from here-

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10339865\/accounts

apologized for delay

and tried to convince to close the dispute

and then we can issue a refund

but he denied

and asking to check with bank

but won't take dispute back

and disconnected the call

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5103781423

cx said he wants to speak to Dave sir 

checked in hd Sonia mam ack for cb within 30 mins

but cx said he would like to speak to Dave as he promised cb on monday and its wednesday today 

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"6","type":"Tickets","comment_manage_by":531,"is_active":"1","created_at":"2026-01-07T21:15:36.000000Z","updated_at":"2026-01-07T21:15:36.000000Z"},{"id":4339701,"threads_id":10369691,"threads_type":"App\\Tickets","images":"","description":"OBC

5515103781423 

Called for follow up

was in meeting

asked for cb after 15mins

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5515103781423 

Called for follow up

he was asking for refund

so guided already dispute opened

he was asking for refund DCL

so shared with him

said will check with bank for same","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-01-07T22:30:13.000000Z","updated_at":"2026-01-07T22:30:13.000000Z"},{"id":4539746,"threads_id":10369691,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

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[2026-03-19 00:57:22] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"amayra.jain@virtuallaptop.xyz"}  
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5515103781423 

Called for follow up

he has opened a dispute 

as refund pending from here-

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10339865\/accounts

apologized for delay

and tried to convince to close the dispute

and then we can issue a refund

but he denied

and asking to check with bank

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Called for follow up

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[2026-03-19 00:58:46] Production.INFO: opp5  
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[2026-03-19 00:58:46] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jack.daniel@virtuallaptop.xyz","JAY.hARSH@virtuallaptop.xyz"]}  
[2026-03-19 00:58:46] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jack.daniel@virtuallaptop.xyz"}  
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[2026-03-19 01:00:34] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - $360 USD // Dispute [1065718179015304101015] key123 // consumer: Cancelled/Returned Merchandise or Services// last date - 28 Jan  2026 WON","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10347883,"tickets_number":10347883,"categories_id":5,"prioritys_id":1,"status_id":7,"assigned_to":67,"accounts_id":161247,"accounts_type":"App\\Accounts","customer_id":181172,"accounts_name":"GU0250812373020TV1","work_logs":"","subject":"$360 USD // Dispute [1065718179015304101015] key123 // consumer: Cancelled/Returned Merchandise or Services// last date - 28 Jan  2026 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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z"},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https://www.crm3.servercenter.xyz/admin/view-tickets/10324382/accounts

Sandeep Sharma updated on 06/10/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z"},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z"},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z"},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z"},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z"},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z"},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z"},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z"},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z"},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z"},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z"},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z"},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z"},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z"},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z"},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z"},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z"},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z"},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z"},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z"},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z"},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z"},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12/27/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z"},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

should post within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-06T23:46:41.000000Z","updated_at":"2026-01-06T23:46:41.000000Z"},{"id":4440014,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

For prompt service, please return this signed cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-29T01:45:37.000000Z","updated_at":"2026-01-29T01:45:37.000000Z"},{"id":4572453,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"On 02/26/2026 we debited your account 360.00 USD for the disputed transaction listed below. It will post to

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[2026-03-19 01:00:34] Production.INFO: opp5  
[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - $360 USD \/\/ Dispute [1065718179015304101015] key123 \/\/ consumer: Cancelled\/Returned Merchandise or Services\/\/ last date - 28 Jan  2026 WON","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10347883,"tickets_number":10347883,"categories_id":5,"prioritys_id":1,"status_id":7,"assigned_to":67,"accounts_id":161247,"accounts_type":"App\\Accounts","customer_id":181172,"accounts_name":"GU0250812373020TV1","work_logs":"","subject":"$360 USD \/\/ Dispute [1065718179015304101015] key123 \/\/ consumer: Cancelled\/Returned Merchandise or Services\/\/ last date - 28 Jan  2026 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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z"},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10324382\/accounts

Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z"},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z"},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z"},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z"},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z"},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z"},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z"},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z"},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z"},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z"},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z"},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z"},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z"},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z"},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z"},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z"},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z"},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z"},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z"},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z"},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z"},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z"},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z"},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

should post within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-06T23:46:41.000000Z","updated_at":"2026-01-06T23:46:41.000000Z"},{"id":4440014,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

For prompt service, please return this signed cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-29T01:45:37.000000Z","updated_at":"2026-01-29T01:45:37.000000Z"},{"id":4572453,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"On 02\/26\/2026 we debited your account 360.00 USD for the disputed transaction listed below. It will post to

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[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"]}  
[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sandeep.sharma@virtuallaptop.xyz"}  
[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - $360 USD \/\/ Dispute [1065718179015304101015] key123 \/\/ consumer: Cancelled\/Returned Merchandise or Services\/\/ last date - 28 Jan  2026 WON","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10347883,"tickets_number":10347883,"categories_id":5,"prioritys_id":1,"status_id":7,"assigned_to":67,"accounts_id":161247,"accounts_type":"App\\Accounts","customer_id":181172,"accounts_name":"GU0250812373020TV1","work_logs":"","subject":"$360 USD \/\/ Dispute [1065718179015304101015] key123 \/\/ consumer: Cancelled\/Returned Merchandise or Services\/\/ last date - 28 Jan  2026 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18:45:37","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}},{"id":42257,"leads_id":10347883,"leads_type":"App\\Tickets","images":"10657181790800.pdf","uploaded_by":317,"is_active":"1","created_at":"26-02-2026 17:10:36","updated_at":"2026-02-26 17:10:36","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"comments":[{"id":4043239,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Pre-Notification

A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z"},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10324382\/accounts

Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z"},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z"},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z"},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z"},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z"},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z"},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z"},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z"},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z"},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z"},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z"},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z"},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z"},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z"},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z"},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z"},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z"},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z"},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z"},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z"},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z"},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z"},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z"},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

should post within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-06T23:46:41.000000Z","updated_at":"2026-01-06T23:46:41.000000Z"},{"id":4440014,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

For prompt service, please return this signed cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-29T01:45:37.000000Z","updated_at":"2026-01-29T01:45:37.000000Z"},{"id":4572453,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"On 02\/26\/2026 we debited your account 360.00 USD for the disputed transaction listed below. It will post to

your account within three to five business days","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-02-27T00:10:36.000000Z","updated_at":"2026-02-27T00:10:36.000000Z"},{"id":4666817,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392238\/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:00:31.000000Z","updated_at":"2026-03-19T07:00:31.000000Z"}],"reminder":[{"id":99796,"threads_id":10347883,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-23 01:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2025-10-31T21:53:11.000000Z","updated_at":"2026-03-19T07:00:31.000000Z","reminder_noti":0}],"customers":{"customers_id":181172,"customers_firstname":"Bhavna K","customers_lastname":"Desai","customers_telephone":"12014639297","alternate_mobile":"12019832078","customers_email_address":"bhavnadesai14@hotmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"]}}}  
[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"sandeep.sharma@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"sandeep.sharma@virtuallaptop.xyz"},{"name":null,"address":"sarah.paul@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - $360 USD \/\/ Dispute [1065718179015304101015] key123 \/\/ consumer: Cancelled\/Returned Merchandise or Services\/\/ last date - 28 Jan  2026 WON","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10347883,"tickets_number":10347883,"categories_id":5,"prioritys_id":1,"status_id":7,"assigned_to":67,"accounts_id":161247,"accounts_type":"App\\Accounts","customer_id":181172,"accounts_name":"GU0250812373020TV1","work_logs":"","subject":"$360 USD \/\/ 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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z"},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10324382\/accounts

Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z"},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z"},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z"},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z"},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z"},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z"},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z"},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z"},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z"},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z"},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z"},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z"},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z"},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z"},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z"},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z"},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z"},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z"},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z"},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z"},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z"},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z"},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z"},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

should post within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-06T23:46:41.000000Z","updated_at":"2026-01-06T23:46:41.000000Z"},{"id":4440014,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

For prompt service, please return this signed cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-29T01:45:37.000000Z","updated_at":"2026-01-29T01:45:37.000000Z"},{"id":4572453,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"On 02\/26\/2026 we debited your account 360.00 USD for the disputed transaction listed below. It will post to

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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z"},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10324382\/accounts

Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z"},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z"},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z"},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z"},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z"},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z"},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z"},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z"},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z"},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z"},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z"},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z"},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z"},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z"},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z"},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z"},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z"},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z"},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z"},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z"},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z"},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z"},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z"},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

should post within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-06T23:46:41.000000Z","updated_at":"2026-01-06T23:46:41.000000Z"},{"id":4440014,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Pre-Arbitration Notification

For prompt service, please return this signed cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-01-29T01:45:37.000000Z","updated_at":"2026-01-29T01:45:37.000000Z"},{"id":4572453,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"On 02\/26\/2026 we debited your account 360.00 USD for the disputed transaction listed below. It will post to

your account within three to five business days","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-02-27T00:10:36.000000Z","updated_at":"2026-02-27T00:10:36.000000Z"},{"id":4666817,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392238\/accounts","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:00:31.000000Z","updated_at":"2026-03-19T07:00:31.000000Z"}],"reminder":[{"id":99796,"threads_id":10347883,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-23 01:30:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2025-10-31T21:53:11.000000Z","updated_at":"2026-03-19T07:00:31.000000Z","reminder_noti":0}],"customers":{"customers_id":181172,"customers_firstname":"Bhavna K","customers_lastname":"Desai","customers_telephone":"12014639297","alternate_mobile":"12019832078","customers_email_address":"bhavnadesai14@hotmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["sandeep.sharma@virtuallaptop.xyz","sarah.paul@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:00:34] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sarah.paul@virtuallaptop.xyz"}  
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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

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Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

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Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z","managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-04-12T18:40:16.000000Z","updated_at":"2026-03-18T18:52:21.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2199","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[10386683,10392084],\"opportunity_ids\":[]}","extension_3cx":"5009","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z","managed_by":{"myid":543,"first_name":"Sanket","last_name":"Sharma","email":"sanket.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-09T21:53:47.000000Z","updated_at":"2025-12-24T23:15:50.000000Z","user_name":null,"products_access":"0","role_id":1,"emp_id":"RO2387","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2025-12-24","suspension_reason":"{\"ticket_ids\":{\"1\":10364664},\"opportunity_ids\":[]}","extension_3cx":"2008","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":"No","credits":0}},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z","managed_by":{"myid":642,"first_name":"Rishab","last_name":"Mourya","email":"rishab.mourya@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:15:24.000000Z","updated_at":"2025-12-10T08:49:53.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2025-12-10","suspension_reason":"{\"ticket_ids\":{\"10\":10358764,\"12\":10359221},\"opportunity_ids\":[]}","extension_3cx":"2613","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

post to your account within three to five business days.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-12-30T07:02:35.000000Z","updated_at":"2025-12-30T07:02:35.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4335658,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Credit Advice

Please be advised that we issued a credit for 360.00 USD to your account for the transaction dispute below. It

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Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. So asked Sarah and xferred her call to Sarah to send her DCL and get that signed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-10-31T23:01:42.000000Z","updated_at":"2025-10-31T23:01:42.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4043609,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd  , attached  signed DCL in ticket please take care .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:05:03.000000Z","updated_at":"2025-10-31T23:05:03.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043643,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer signed the DCL for REFUNd , attached signed DCL in ticket please submit as evidence  take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T23:09:24.000000Z","updated_at":"2025-10-31T23:09:24.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043837,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"DCL is good, attached payment auth form. Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z","managed_by":{"myid":57,"first_name":"Natasha","last_name":"Dsouza","email":"Natasha.Dsouza@virtuallaptop.xyz","isActive":0,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2025-11-05T10:10:34.000000Z","user_name":"","products_access":"0","role_id":13,"emp_id":"RO2030","shift_id":null,"department_id":null,"team_leader":49,"active_date":"2025-11-05","suspension_reason":"{\"ticket_ids\":[10319727,10327891],\"opportunity_ids\":[]}","extension_3cx":"2002","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z","managed_by":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2021-04-14T16:48:58.000000Z","updated_at":"2025-10-06T22:49:58.000000Z","user_name":null,"products_access":"0","role_id":1,"emp_id":"0007","shift_id":1,"department_id":null,"team_leader":49,"active_date":"2025-10-06","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[278057,278065]}","extension_3cx":"2222","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z","managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-04-12T18:40:16.000000Z","updated_at":"2026-03-18T18:52:21.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2199","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[10386683,10392084],\"opportunity_ids\":[]}","extension_3cx":"5009","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

current status- Sub Categories Evidence Submitted  awaiting bank response","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":543,"is_active":"1","created_at":"2025-11-19T18:32:21.000000Z","updated_at":"2025-11-19T18:32:21.000000Z","managed_by":{"myid":543,"first_name":"Sanket","last_name":"Sharma","email":"sanket.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-09T21:53:47.000000Z","updated_at":"2025-12-24T23:15:50.000000Z","user_name":null,"products_access":"0","role_id":1,"emp_id":"RO2387","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2025-12-24","suspension_reason":"{\"ticket_ids\":{\"1\":10364664},\"opportunity_ids\":[]}","extension_3cx":"2008","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":"No","credits":0}},{"id":4138034,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

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above confirmation taken from john sir 

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Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

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A card issuing bank has generated the dispute outlined below on behalf of their cardholder.

For prompt service, please return this cover letter with your rebuttal information.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T21:53:02.000000Z","updated_at":"2025-10-31T21:53:02.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043452,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"REF LINK :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10324382\/accounts

Sandeep Sharma updated on 06\/10\/2025 11:15 AM, Call Time: 10

Need to proceed for her refund of $360 as informed her that it will be done ASAP and need to check with her bank.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:35:58.000000Z","updated_at":"2025-10-31T22:35:58.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043456,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Called on given  no. customer said I don't want to use the servcie  , I want cancellation that's why i raised dispute .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:36:49.000000Z","updated_at":"2025-10-31T22:36:49.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043488,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Customer asking for refund only  please take care .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2025-10-31T22:43:43.000000Z","updated_at":"2025-10-31T22:43:43.000000Z","managed_by":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T21:33:33.000000Z","updated_at":"2026-03-08T07:22:54.000000Z","user_name":null,"products_access":"0","role_id":3,"emp_id":"Sarah-RDP6","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-08","suspension_reason":"{\"ticket_ids\":{\"17\":10388660,\"19\":10389578,\"20\":10389656},\"opportunity_ids\":[]}","extension_3cx":"2018","extension_name":"VERIFIER","extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4043585,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx she is ready to sign DCL but she said that she didn't get DCL on email. 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Please proceed.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":57,"is_active":"1","created_at":"2025-10-31T23:33:19.000000Z","updated_at":"2025-10-31T23:33:19.000000Z","managed_by":{"myid":57,"first_name":"Natasha","last_name":"Dsouza","email":"Natasha.Dsouza@virtuallaptop.xyz","isActive":0,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2025-11-05T10:10:34.000000Z","user_name":"","products_access":"0","role_id":13,"emp_id":"RO2030","shift_id":null,"department_id":null,"team_leader":49,"active_date":"2025-11-05","suspension_reason":"{\"ticket_ids\":[10319727,10327891],\"opportunity_ids\":[]}","extension_3cx":"2002","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4045162,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Evidence Submitted.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":160,"is_active":"1","created_at":"2025-11-01T07:54:20.000000Z","updated_at":"2025-11-01T07:54:20.000000Z","managed_by":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2021-04-14T16:48:58.000000Z","updated_at":"2025-10-06T22:49:58.000000Z","user_name":null,"products_access":"0","role_id":1,"emp_id":"0007","shift_id":1,"department_id":null,"team_leader":49,"active_date":"2025-10-06","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":[278057,278065]}","extension_3cx":"2222","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4055345,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

2014639297

Cx said that she have not received the refunnd yet 

confirmed to wait as checked the evidence is submitted 

cx agreed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-11-04T01:50:13.000000Z","updated_at":"2025-11-04T01:50:13.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4061454,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke to CUstomer Will Get the Refudn done asap Once dipsute Result Came","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-11-05T21:05:45.000000Z","updated_at":"2025-11-05T21:05:45.000000Z","managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-04-12T18:40:16.000000Z","updated_at":"2026-03-18T18:52:21.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2199","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[10386683,10392084],\"opportunity_ids\":[]}","extension_3cx":"5009","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075237,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Spoke with the cx and tell her she will get refund once the dispute will be closed.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":67,"is_active":"1","created_at":"2025-11-09T00:42:43.000000Z","updated_at":"2025-11-09T00:42:43.000000Z","managed_by":{"myid":67,"first_name":"Sandeep","last_name":"Sharma","email":"sandeep.sharma@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-02-01T18:57:10.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2029","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-02-01","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"0\":250408,\"1\":298084,\"2\":305906,\"3\":306466,\"4\":306840,\"5\":306929,\"6\":307269,\"7\":307552,\"8\":307720,\"9\":308711,\"10\":308803,\"11\":309170,\"13\":309357,\"14\":309408,\"15\":309869,\"16\":310021,\"17\":310074,\"18\":310208,\"19\":310290,\"20\":310549,\"21\":310624,\"22\":310978,\"23\":311177,\"24\":311258,\"25\":311392,\"26\":312219,\"27\":312321,\"28\":312420,\"29\":312767,\"30\":312775,\"32\":313108,\"33\":313159,\"34\":313598,\"35\":313692,\"37\":313738,\"38\":313749,\"39\":313844,\"40\":313853,\"41\":313920,\"42\":313995,\"43\":314257,\"44\":314278,\"46\":314649,\"47\":314655,\"48\":315127,\"49\":315272,\"50\":315439,\"51\":315651,\"52\":315668,\"53\":315688,\"54\":315702,\"55\":315762,\"57\":315985,\"58\":315995,\"70\":307805,\"71\":310551,\"72\":311390,\"73\":311396,\"74\":312469,\"75\":312672,\"77\":313073,\"78\":313508,\"79\":314021,\"80\":314361,\"81\":314504,\"82\":314564,\"83\":314624,\"84\":315358,\"85\":315488,\"86\":315496,\"87\":315509,\"88\":315642,\"89\":315646,\"90\":315772,\"91\":315801,\"92\":315971,\"93\":315988,\"94\":315997,\"96\":316020}}","extension_3cx":"5002","extension_name":"BDR","extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4075328,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"OBC

12014639297 

Abandoned call

called back cx, she said she already had conversation with Sandeep sir","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2025-11-09T01:02:07.000000Z","updated_at":"2025-11-09T01:02:07.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4078723,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said I have emailed letter from bank to servicecenter@gmail.com. Process my refund.

inform cx concern already forwarded team will connect you

plz tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-09T23:50:02.000000Z","updated_at":"2025-11-09T23:50:02.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4087833,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

Any update?

cx want update 

 inform to cx - Team is already working on it . 

share to john sir and rachana mam  as well 

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:34:26.000000Z","updated_at":"2025-11-12T01:34:26.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4087847,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"As per john sir 

inform to cx - We understand that you have closed the dispute on your end. However, we are still awaiting confirmation from the bank to officially close the dispute and communicate with us.



Once this is completed, we will promptly resolve the issue. We appreciate your patience and cooperation in this matter.



Should you have any further questions or need additional information, please feel free to reach out.





cx now unresponsive","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-12T01:37:03.000000Z","updated_at":"2025-11-12T01:37:03.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119166,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297   

voc- I called my bank and was i formed that the letter of cancellation is the final confirmation of the closed dispute. Call bank of america at 800 421 2110 regarding this.

Nov 19, 2025 07:51 AM

Claim ID is 251025G19A85

res- as checked and asked cx to wait 

informed cx that team will check and connect for update 

shared with sanket sir .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2025-11-19T18:11:54.000000Z","updated_at":"2025-11-19T18:11:54.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4119242,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Escalated to John sir,

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I have not received any update yet.

cx want to know update 

as i checked last notes we waiting for back response 

inform to cx  team working on it and will reach to you .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2025-11-23T22:49:34.000000Z","updated_at":"2025-11-23T22:49:34.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4147354,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

cx said Any update?

We would like to inform you We are waiting for the bank responce once we will get then we will update you.

above confirmation taken from john sir 

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":642,"is_active":"1","created_at":"2025-11-26T00:55:34.000000Z","updated_at":"2025-11-26T00:55:34.000000Z","managed_by":{"myid":642,"first_name":"Rishab","last_name":"Mourya","email":"rishab.mourya@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:15:24.000000Z","updated_at":"2025-12-10T08:49:53.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":543,"active_date":"2025-12-10","suspension_reason":"{\"ticket_ids\":{\"10\":10358764,\"12\":10359221},\"opportunity_ids\":[]}","extension_3cx":"2613","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4147721,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 12014639297

I am waiting for my refund $360 for more than 3 months

We would like to inform you We are waiting for the bank response once we will get then we will update you.

cx ur","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2025-11-26T02:04:48.000000Z","updated_at":"2025-11-26T02:04:48.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4164532,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid - 12014639297

issue - cx said that she is wait for the refund from last 3 month 

ress - asked cx to wait for the time been team will going to call if there will we any update from our side 

outcome - pending","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2025-11-29T18:12:49.000000Z","updated_at":"2025-11-29T18:12:49.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4173936,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2014639297

Resolution: Cx wanted to talk to Sandeep. Sandeep not available this time. Checked in HD for Sonia. 

\tabhinav.goyal: sonia.sharma:  cx says she wants to talk to sandeep

\tsonia.sharma: inform we haven't received update from bank yet

\tsonia.sharma: already submitted evidence

\tsonia.sharma: so have to wait



Requested cx to wait. Cx says she already checked with the bank. Cx not satisfied with this answer. Asking to talk to the senior. 

Checked with Sonia again. She is on call. Cx not ready to wait for a callback from us. 

Checked with Senior also. Requested cx to wait as we are waiting for the bank response.

Outcome: Cx disconnected in anger. Says to file dispute again.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"30","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2025-12-01T19:29:43.000000Z","updated_at":"2025-12-01T19:29:43.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4299157,"threads_id":10347883,"threads_type":"App\\Tickets","images":"","description":"Merchant Dispute Advice

For prompt service, please return this cover letter with your rebuttal information.

On 12\/27\/2025 your account was debited 360.00 USD for the disputed transaction listed below. The debit will

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[2026-03-19 01:12:01] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to Extend 6 months subscription","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","aadi.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10346494,"tickets_number":10346494,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":18188,"accounts_type":"App\\Accounts","customer_id":12291,"accounts_name":"TC0200909261700TV","work_logs":"","subject":"Need to Extend 6 months subscription","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":432,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-10-27T16:41:54.000000Z","updated_at":"2026-03-19T07:12:00.000000Z","sub_categories_id":55,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":18188,"leads_id":12286,"opportunities_id":40464,"name":"TC0200909261700TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":16,"customer_id":12291,"quantity":"1","custom_price":null,"package_id":19,"primary_address":"4468 Woodside Pl","primary_address2":null,"p_city":"Mason","p_state":"47","p_postal_code":"45040","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4468 Woodside Pl","other_address2":null,"o_city":"Mason","o_state":"47","o_postal_code":"45040","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Reference","source_of_call":"Menaka G Muppiri - 9375543623 - TC0200909181360","bdr_id":72,"tc_id":0,"verifier_id":71,"verification_time":"2020-09-09 19:44:52","card_charged_with_gateway":"Stripe","transaction_id":"pi_1HPemvJVyhiUgydCfjJ6KDq1","transaction_amount":null,"transaction_currency":null,"managedby":76,"updatedby":377,"assign_to":81,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2021-06-30T10:28:28.000000Z","updated_at":"2026-03-19T07:07:11.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":12291,"customers_firstname":"Naga","customers_lastname":"Bala","customers_telephone":"9375540942","alternate_mobile":null,"customers_email_address":"bncmohan@yahoo.com"},"products":{"id":16,"name":"Indian TV","phone_number":"4318045074","website_url":"indianiptv.net","managedby":null,"action":null,"created_at":"16-01-2020 10:13:09","updated_at":"2020-01-16 10:13:21","dial_code":"11","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":55,"name":"Referral Bonus/ Review Bonus"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4025072,"threads_id":10346494,"threads_type":"App\\Tickets","images":"","description":"https://www.crm3.servercenter.xyz/admin/view-leads/157159","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2025-10-27T16:41:54.000000Z","updated_at":"2025-10-27T16:41:54.000000Z"},{"id":4229726,"threads_id":10346494,"threads_type":"App\\Tickets","images":"","description":"abandoned call 

obc

caller no -  9375540942 

called cx he said i getting calls that's  why i called back then he asked me subs over date shared he said need to add 6 more mo the asked already tkt avl for acc informed cx  its will be added he said 

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[2026-03-19 01:12:01] Production.INFO: opp5  
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[2026-03-19 01:20:41] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It’s showing only around 35000 movies only

In ur site, it’s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https://www.guruiptv.xyz/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. ⁠Last name

3. ⁠Full address of GURU IPTV (including zip code)

4. ⁠Contact Email

5. ⁠Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https://reportfraud.ftc.gov/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10/03/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10/03/2026 09:28 PM

Leads Created By Sam Taylor on 10/03/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19/03/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000–36,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}} 
[2026-03-19 01:20:41] Production.INFO: opp5  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}}  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dave.smith@virtuallaptop.xyz"}  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}}  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"meera.rawat@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:20:41] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"meera.rawat@virtuallaptop.xyz"}  
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Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

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 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

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1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



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Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}}}  
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Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

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Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:21:08] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It’s showing only around 35000 movies only

In ur site, it’s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https://www.guruiptv.xyz/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. ⁠Last name

3. ⁠Full address of GURU IPTV (including zip code)

4. ⁠Contact Email

5. ⁠Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https://reportfraud.ftc.gov/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10/03/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10/03/2026 09:28 PM

Leads Created By Sam Taylor on 10/03/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19/03/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000–36,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 01:21:08] Production.INFO: opp5  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"]}  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dave.smith@virtuallaptop.xyz"}  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"dave.smith@virtuallaptop.xyz"},{"name":null,"address":"meera.rawat@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refund Due to Less Content Comparative with Previous Provider","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10390512,"tickets_number":10390512,"categories_id":29,"prioritys_id":3,"status_id":2,"assigned_to":160,"accounts_id":180819,"accounts_type":"App\\Accounts","customer_id":200810,"accounts_name":null,"work_logs":"","subject":"Refund Due to Less Content Comparative with Previous Provider","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":623,"updatedby":294,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","sub_categories_id":173,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"63","last_assigned_to":null,"rating":null,"callback_date":"2026-03-21","callback_time":"18:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180819,"leads_id":170248,"opportunities_id":325127,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200810,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"8782 Park Ln #1022","primary_address2":null,"p_city":"Dallas","p_state":"57","p_postal_code":"75231","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8782 Park Ln #1022","other_address2":null,"o_city":"Dallas","o_state":"57","o_postal_code":"75231","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Inbound Call","source_of_call":null,"bdr_id":63,"tc_id":0,"verifier_id":78,"verification_time":"2026-03-10 16:57:16","card_charged_with_gateway":"Converge pay Offline","transaction_id":"100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T03:28:26.000000Z","updated_at":"2026-03-11T03:28:26.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z"},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z"},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z"},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z"},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z"},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z"},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z"},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z"},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z"},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z"},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z"},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z"},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z"},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z"},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z"},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z"},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z"},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z"}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:21:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"meera.rawat@virtuallaptop.xyz"}  
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21:28:26","created_at":"10-03-2026 18:56:16"}]}},"tickets_categories":{"id":29,"name":"Refund"},"tickets_sub_categories":{"id":173,"name":"Less Content"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":160,"first_name":"Dave","last_name":"Smith","email":"dave.smith@virtuallaptop.xyz"},"managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4628535,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109    

Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

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Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

pls TC,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2026-03-11T21:18:34.000000Z","updated_at":"2026-03-11T21:18:34.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4632374,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:46:04.000000Z","updated_at":"2026-03-12T00:46:04.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4632404,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc. 

spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

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Can you please include all Tamil and Malayalam related channel and movie?

ask cx for whwich channel or movie you are looing cx didnt share

It\u2019s showing only around 35000 movies only

In ur site, it\u2019s mentioned that more than 500k movies!!

inform cx the mention count it total of channel and movie count number we are providing 

cx saidIf not able to cater this , kindly cancel the service and refund the money

inform cx team will connect you

assign cb

arrange cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-11T04:03:51.000000Z","updated_at":"2026-03-11T04:03:51.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4628578,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc

14242909109 

 CX asking for refund 

as per cx he want 500k movie in vod 

so guide cx that we also have other movies 

and if he want to wacth just share the names as well

cx says dint share nay name just add movie so

guide him how we can know which movie he want to watch

cx not ready to confrim anything then disconnect the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-11T04:19:25.000000Z","updated_at":"2026-03-11T04:19:25.000000Z","managed_by":{"myid":380,"first_name":"Dhruv","last_name":"Kumar","email":"dhruv.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-13T07:59:58.000000Z","updated_at":"2026-03-18T16:30:53.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2318","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"3\":10391204},\"opportunity_ids\":[]}","extension_3cx":"2074","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4628582,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, I subscribed to Guru IPTV based on the advertisement stating that the service includes 15,000+ channels and 500,000+ movies today. However, after activating my subscription, I can only see around 2,000 channels and approximately 36,000 movies, which is significantly less than what was advertised. Kindly review and update my subscription to match the advertised offering. If this cannot be provided, please cancel my subscription and issue a full refund. If the issue is not resolved, I will have to raise a complaint with the FTC regarding misleading advertisement. I look forward to your prompt resolution. Best regards, Arun

Services TV Channel Acquisition

IP 35.146.115.138

Status Closed

Page URL https:\/\/www.guruiptv.xyz\/contact-iptv-support

Date 2026-03-10 21:04:49","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-11T04:20:07.000000Z","updated_at":"2026-03-11T04:20:07.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631200,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC

CID:14242909109 

Cx wants tamil malyalam and english dubbed old  movies.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"03","type":"Tickets","comment_manage_by":652,"is_active":"1","created_at":"2026-03-11T20:58:48.000000Z","updated_at":"2026-03-11T20:58:48.000000Z","managed_by":{"myid":652,"first_name":"Avirup","last_name":"Kaushal","email":"avirup.kaushal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-17T21:03:31.000000Z","updated_at":"2026-02-26T17:24:16.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-26","suspension_reason":"{\"ticket_ids\":[10367264],\"opportunity_ids\":[]}","extension_3cx":"2585","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4631296,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC:

cx said that there are very less contents as compared to his prev IPTV provider he said he doesn't need all these contents also he just wants English Movies and series in Tamil and Malayalam Dubbed, 

told him this is not possible for now, 

cx said either we can add those or he wants Refund, 

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spoke with cx. wants English Movies and series in Tamil and Malayalam Dubbed, I. suggested. him he can reffer. same sub to. friend. or. reletives.  he said no one availble. 

I said ok will chk with my team..  i will. follow. up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T00:51:06.000000Z","updated_at":"2026-03-12T00:51:06.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633230,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 14242909109  

voc-

Mar 11, 2026 10:31 PM

Hi

Can you please share the following details of GURU IPTV

1. First name

2. \u2060Last name

3. \u2060Full address of GURU IPTV (including zip code)

4. \u2060Contact Email

5. \u2060Contact ph. No.

res- escalated to rachna for cb in whatsapp room 

out- cb arranged 

8[22:40]\tjay.harsh: seema.doli: yes","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-12T04:41:00.000000Z","updated_at":"2026-03-12T04:41:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633268,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"rachna mam to call bacl

so 

ob

4242909109

cx not ready to listen said dont want to talk

just want refund

was told 500k movies tamil and malyanam and they are not

want refund only 

pls tc can cb tommorow anytime after 8 ,mst","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-12T04:59:11.000000Z","updated_at":"2026-03-12T04:59:11.000000Z","managed_by":{"myid":252,"first_name":"Shivani","last_name":"Singh","email":"shivani.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T17:22:28.000000Z","updated_at":"2026-03-18T15:14:42.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2258","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"0\":10383490,\"4\":10389075,\"6\":10389410,\"12\":10390474,\"15\":10391151},\"opportunity_ids\":[]}","extension_3cx":"2017","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4633276,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:00:58.000000Z","updated_at":"2026-03-12T05:00:58.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633306,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"OBC the customer he is very annoyed as he said there is very less VOD content and channels as well and you guys give false information that you have 50 Thousans channels and 500 Thousand movies so there is very less content so he wants refund only appologize the customer and informed him ok will check with the team and will call back to him tomorrow. Plz check and do the needful on urgent basis","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":271,"is_active":"1","created_at":"2026-03-12T05:07:48.000000Z","updated_at":"2026-03-12T05:07:48.000000Z","managed_by":{"myid":271,"first_name":"Jay","last_name":"Harsh","email":"JAY.hARSH@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-04-22T09:03:23.000000Z","updated_at":"2026-02-07T21:24:59.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"3005","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":[],\"opportunity_ids\":{\"1\":304763,\"3\":308608,\"7\":313676,\"11\":315201,\"12\":315561,\"13\":315618,\"14\":316419,\"15\":316558,\"16\":316588,\"17\":316623,\"18\":316814,\"19\":316963,\"20\":317345,\"22\":317399,\"23\":317666,\"24\":317691,\"28\":317908,\"29\":317949,\"30\":317952,\"31\":317956,\"32\":317965,\"33\":317968,\"35\":318138,\"36\":318148,\"37\":318150,\"40\":318497,\"42\":313682,\"43\":315373,\"44\":316637,\"45\":316997,\"46\":317384,\"47\":317679,\"48\":317719,\"49\":317780,\"50\":317958,\"51\":318077,\"52\":318259,\"53\":318306,\"54\":318399,\"55\":318476}}","extension_3cx":"2103","extension_name":null,"extension_type":"IBC-BDR","is_csr_tl":null,"credits":0}},{"id":4633439,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"hd mail 

 Name Arun krishna Ganesan Nageswari

Phone 4242909109

Email arun.ca2022@gmail.com

Subject Guru IPTV Contact Us Form

Message Hi, As the service I received does not match what was advertised, I am in the process of filing a complaint regarding false or misleading advertisement in https:\/\/reportfraud.ftc.gov\/assistant For the purpose of completing the complaint form, please provide the following details of your business: First Name Last Name Full Address (including ZIP code) Contact Email Contact Phone Number Please share these details at the earliest so I can proceed accordingly. Thank you. Best regards, Arun Krishna","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-12T06:51:07.000000Z","updated_at":"2026-03-12T06:51:07.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:30:24.000000Z","updated_at":"2026-03-14T09:57:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2371","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"1\":10381303,\"8\":10385785,\"15\":10386280,\"19\":10386842},\"opportunity_ids\":[]}","extension_3cx":"2051","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4635545,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"obc 

spoek with cx. I infomed. him we will proceed teh refund. he said ok. he want cancel teh sub now 

$220 sub sale only 

plz proceed refund","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:05:41.000000Z","updated_at":"2026-03-12T20:05:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4635563,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"*67

1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-12T20:07:41.000000Z","updated_at":"2026-03-12T20:07:41.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4647767,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Please call and inform.



We would like to inform you that your refund has been successfully initiated. 

Please note that it may take 7 to 10 business days for the amount to be reflected on your credit card. 

The transaction will appear under the name SERVER CENTER on your card statement.

The expected date for the refund to be credited is March 28th.



Thank you for your patience, and feel free to reach out if you have any further questions.



Ticket will be auto processed on 18-March.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-15T09:24:41.000000Z","updated_at":"2026-03-15T09:24:41.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654719,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"spoek with cx.  and infromer. aboyr refund. he said ok.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":63,"is_active":"1","created_at":"2026-03-16T20:18:44.000000Z","updated_at":"2026-03-16T20:18:44.000000Z","managed_by":{"myid":63,"first_name":"Jatin","last_name":"Singh","email":"jatin.singh@virtuallaptop.xyz","isActive":1,"address":"","city":"","state":"","zip":"","country":"","phone":"","image":"","adminType":1,"action":null,"created_at":"2018-11-21T21:20:08.000000Z","updated_at":"2026-01-06T14:37:42.000000Z","user_name":"","products_access":"0","role_id":6,"emp_id":"RO2028","shift_id":null,"department_id":null,"team_leader":294,"active_date":"2026-01-06","suspension_reason":"{\"ticket_ids\":{\"2\":10351520,\"5\":10361822,\"6\":10363469,\"7\":10363768,\"8\":10364566,\"16\":10367702,\"18\":10368191,\"19\":10368330,\"21\":10368732,\"22\":10368782,\"23\":10368901,\"24\":10369059},\"opportunity_ids\":[303057,304249,304325,305122,305699,306483,306701,307102,307250,307258,307825,307844,307987,308337,308439,308504,308558,308585,308844,308849,309019,309031,309076,309088,309251,309276,309306,309452,309542,309557,309567,309583,309647,309657,309730,309735,309737,309744,309752,309773,309910,309949,310258,310305,310322,310326,310407,310573,310670,310718,310759,310853,310955,310983,311073,311201,311226,311241,311259,311297,311346,311347,311356,311357,311666,311673,311678,311686,311693,311729,311739,311770,308423,309067,309474,309890,310243,310257,310315,310380,310460,310630,310674,310748,311206,311287,311289,311313,311358,311701,311712,311720,311734,311752]}","extension_3cx":"2015","extension_name":null,"extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":4666822,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Name Arun Nageswari

Services Plan 3 Year Subscription (Smart STB) with $220 USD

Quantity 1

Verification Information

Lead Source Inbound Call

Verification Time 10\/03\/2026 04:57 PM

Payment Gateway: Payment Gateway 2 Offline

Transaction ID: 100326O3B-C19C9D27-1F96-4492-9991-8436BA932D65

Transaction Amount: $220.00

Accounts Created By Aman Khan on 10\/03\/2026 09:28 PM

Leads Created By Sam Taylor on 10\/03\/2026 04:57 PM



Subscription Details

DB UPG       

Mac 00:1A:79:A5:36:3D

Ip 35.146.115.138

Status On

Last activity 2026-03-17 23:28:53

State Offline

John Watson changed UPG :00:1A:79:A5:36:3D to Deleted on 19\/03\/2026 01:14 am 



Point-wise Issue Refund Reason

Customer expected ~500,000 movies and 15,000+ channels as advertised.

Found significantly fewer channels (~2,000) and movies (~35,000\u201336,000).

Reported mismatch between advertised and actual service.

Specifically requested Tamil and Malayalam content, including dubbed English movies\/series.

Required content was not available on the platform.

Compared service unfavorably with previous IPTV provider (less content).

Customer felt misled by advertisement claims.

Refused alternative suggestions and was not willing to continue service.

Requested immediate cancellation and full refund.

Escalated concern and mentioned filing complaint for misleading advertisement.

Refund processed after confirmation from customer.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:20:40.000000Z","updated_at":"2026-03-19T07:20:40.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4666823,"threads_id":10390512,"threads_type":"App\\Tickets","images":"","description":"Refund Amount 220 USD

Please proceed with the Refund.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2026-03-19T07:21:06.000000Z","updated_at":"2026-03-19T07:21:06.000000Z","managed_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-07-13T19:09:13.000000Z","updated_at":"2026-03-18T15:47:53.000000Z","user_name":null,"products_access":"0","role_id":2,"emp_id":"john","shift_id":null,"department_id":3,"team_leader":70,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10369691,\"3\":10374030,\"5\":10387961},\"opportunity_ids\":[]}","extension_3cx":"2005","extension_name":null,"extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}}],"reminder":[{"id":133920,"threads_id":10390512,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-21 18:00:00","assigned_to":294,"managed_by":294,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-11T04:19:44.000000Z","updated_at":"2026-03-19T05:37:28.000000Z","reminder_noti":1}],"customers":{"customers_id":200810,"customers_firstname":"Arun","customers_lastname":"Nageswari","customers_telephone":"14242909109","alternate_mobile":"8599100019","customers_email_address":"arun.ca2022@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["dave.smith@virtuallaptop.xyz","meera.rawat@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:21:59] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Service Xfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393097,"tickets_number":10393097,"categories_id":4,"prioritys_id":3,"status_id":1,"assigned_to":550,"accounts_id":152789,"accounts_type":"App\\Accounts","customer_id":172308,"accounts_name":"GU0240622838090TV2","work_logs":"","subject":"Service Xfer","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":638,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-19T07:21:56.000000Z","sub_categories_id":20,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":152789,"leads_id":141755,"opportunities_id":275480,"name":"GU0240622838090TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":172308,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"6422 Coley Park","primary_address2":null,"p_city":"Sugar Land","p_state":"57","p_postal_code":"77479","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"6422 Coley Park","other_address2":null,"o_city":"Sugar Land","o_state":"57","o_postal_code":"77479","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Abandon Ex","source_of_call":"GU0240622838090TV","bdr_id":59,"tc_id":0,"verifier_id":397,"verification_time":"2025-05-19 13:48:31","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RQZfmJVyhiUgydC1zSeNbvT","transaction_amount":"310.00","transaction_currency":"USD","managedby":552,"updatedby":377,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-05-27T05:08:12.000000Z","updated_at":"2026-03-19T07:16:47.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":172308,"customers_firstname":"Maqsood","customers_lastname":"Charania","customers_telephone":"8327583649","alternate_mobile":"18337585102","customers_email_address":"akbarsurani2000@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":4,"name":"Billing"},"tickets_sub_categories":{"id":20,"name":"Payment Pending"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665035,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"ibc

cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



kindly take the payment then we will proceed with the activation","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-18T22:58:35.000000Z"},{"id":4665187,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC 

8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-18T23:22:20.000000Z","updated_at":"2026-03-18T23:22:20.000000Z"},{"id":4665262,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"https://www.crm3.servercenter.xyz/admin/view-tickets/10393115/accounts -Payment link 

Cx said service  transfer is not done yet 

please provide activation in new device and delete old mac id","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":488,"is_active":"1","created_at":"2026-03-18T23:31:29.000000Z","updated_at":"2026-03-18T23:31:29.000000Z"},{"id":4665424,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC

8327160906

cx called for activation  for service xfer-

mac id reactiavted - by deepak

issue resolved - staretd working

cx got channels","additional_help":"","work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-18T23:57:39.000000Z","updated_at":"2026-03-18T23:57:39.000000Z"},{"id":4666824,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"MAC ID 00:1E:B8:BC:C8:64 is not showing activate on Ministra. 



Deepak Sharma changed FRT23 :00:1E:B8:BC:C8:64 to Deleted on 18/03/2026 05:57 pm","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T07:21:56.000000Z","updated_at":"2026-03-19T07:21:56.000000Z"}],"reminder":[{"id":136114,"threads_id":10393097,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":489,"managed_by":488,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T23:31:47.000000Z","updated_at":"2026-03-18T23:31:47.000000Z","reminder_noti":1}],"customers":{"customers_id":172308,"customers_firstname":"Maqsood","customers_lastname":"Charania","customers_telephone":"8327583649","alternate_mobile":"18337585102","customers_email_address":"akbarsurani2000@yahoo.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}}} 
[2026-03-19 01:21:59] Production.INFO: opp5  
[2026-03-19 01:21:59] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Service Xfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393097,"tickets_number":10393097,"categories_id":4,"prioritys_id":3,"status_id":1,"assigned_to":550,"accounts_id":152789,"accounts_type":"App\\Accounts","customer_id":172308,"accounts_name":"GU0240622838090TV2","work_logs":"","subject":"Service Xfer","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":638,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-19T07:21:56.000000Z","sub_categories_id":20,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":152789,"leads_id":141755,"opportunities_id":275480,"name":"GU0240622838090TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":172308,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"6422 Coley Park","primary_address2":null,"p_city":"Sugar Land","p_state":"57","p_postal_code":"77479","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"6422 Coley Park","other_address2":null,"o_city":"Sugar Land","o_state":"57","o_postal_code":"77479","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Abandon Ex","source_of_call":"GU0240622838090TV","bdr_id":59,"tc_id":0,"verifier_id":397,"verification_time":"2025-05-19 13:48:31","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RQZfmJVyhiUgydC1zSeNbvT","transaction_amount":"310.00","transaction_currency":"USD","managedby":552,"updatedby":377,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-05-27T05:08:12.000000Z","updated_at":"2026-03-19T07:16:47.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":172308,"customers_firstname":"Maqsood","customers_lastname":"Charania","customers_telephone":"8327583649","alternate_mobile":"18337585102","customers_email_address":"akbarsurani2000@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":4,"name":"Billing"},"tickets_sub_categories":{"id":20,"name":"Payment Pending"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665035,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"ibc

cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



kindly take the payment then we will proceed with the activation","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-18T22:58:35.000000Z"},{"id":4665187,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC 

8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

Xferred","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-18T23:22:20.000000Z","updated_at":"2026-03-18T23:22:20.000000Z"},{"id":4665262,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10393115\/accounts -Payment link 

Cx said service  transfer is not done yet 

please provide activation in new device and delete old mac id","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":488,"is_active":"1","created_at":"2026-03-18T23:31:29.000000Z","updated_at":"2026-03-18T23:31:29.000000Z"},{"id":4665424,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC

8327160906

cx called for activation  for service xfer-

mac id reactiavted - by deepak

issue resolved - staretd working

cx got channels","additional_help":"","work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-18T23:57:39.000000Z","updated_at":"2026-03-18T23:57:39.000000Z"},{"id":4666824,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"MAC ID 00:1E:B8:BC:C8:64 is not showing activate on Ministra. 



Deepak Sharma changed FRT23 :00:1E:B8:BC:C8:64 to Deleted on 18\/03\/2026 05:57 pm","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T07:21:56.000000Z","updated_at":"2026-03-19T07:21:56.000000Z"}],"reminder":[{"id":136114,"threads_id":10393097,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:30:00","assigned_to":489,"managed_by":488,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T23:31:47.000000Z","updated_at":"2026-03-18T23:31:47.000000Z","reminder_noti":1}],"customers":{"customers_id":172308,"customers_firstname":"Maqsood","customers_lastname":"Charania","customers_telephone":"8327583649","alternate_mobile":"18337585102","customers_email_address":"akbarsurani2000@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}}}  
[2026-03-19 01:21:59] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}  
[2026-03-19 01:21:59] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"deepak.sharma@virtuallaptop.xyz"}  
[2026-03-19 01:21:59] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Service Xfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["deepak.sharma@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393097,"tickets_number":10393097,"categories_id":4,"prioritys_id":3,"status_id":1,"assigned_to":550,"accounts_id":152789,"accounts_type":"App\\Accounts","customer_id":172308,"accounts_name":"GU0240622838090TV2","work_logs":"","subject":"Service Xfer","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":638,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-19T07:21:56.000000Z","sub_categories_id":20,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:30:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":152789,"leads_id":141755,"opportunities_id":275480,"name":"GU0240622838090TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":172308,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"6422 Coley Park","primary_address2":null,"p_city":"Sugar Land","p_state":"57","p_postal_code":"77479","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"6422 Coley Park","other_address2":null,"o_city":"Sugar Land","o_state":"57","o_postal_code":"77479","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Abandon Ex","source_of_call":"GU0240622838090TV","bdr_id":59,"tc_id":0,"verifier_id":397,"verification_time":"2025-05-19 13:48:31","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RQZfmJVyhiUgydC1zSeNbvT","transaction_amount":"310.00","transaction_currency":"USD","managedby":552,"updatedby":377,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-05-27T05:08:12.000000Z","updated_at":"2026-03-19T07:16:47.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":172308,"customers_firstname":"Maqsood","customers_lastname":"Charania","customers_telephone":"8327583649","alternate_mobile":"18337585102","customers_email_address":"akbarsurani2000@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":4,"name":"Billing"},"tickets_sub_categories":{"id":20,"name":"Payment Pending"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665035,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"ibc

cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



kindly take the payment then we will proceed with the activation","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-18T22:58:35.000000Z"},{"id":4665187,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC 

8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

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8327160906

cx called for activation  for service xfer-

mac id reactiavted - by deepak

issue resolved - staretd working

cx got channels","additional_help":"","work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-18T23:57:39.000000Z","updated_at":"2026-03-18T23:57:39.000000Z"},{"id":4666824,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"MAC ID 00:1E:B8:BC:C8:64 is not showing activate on Ministra. 



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cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



kindly take the payment then we will proceed with the activation","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-18T22:58:35.000000Z"},{"id":4665187,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC 

8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

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8327160906

cx called for activation  for service xfer-

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issue resolved - staretd working

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cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



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8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

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Cx said service  transfer is not done yet 

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8327160906

cx called for activation  for service xfer-

mac id reactiavted - by deepak

issue resolved - staretd working

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[2026-03-19 01:21:59] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sana.masood@virtuallaptop.xyz"}  
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cid- 8327160906

cx wants to xfer his services from old box to new box

informed about the fee- 25$

cx agreed to pay



old Mac Id: 00:1A:79:82:A3:2D

NEW MAC ID- 00:1E:B8:BC:C8:64

Device- Formular box



kindly take the payment then we will proceed with the activation","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"09","type":"Tickets","comment_manage_by":638,"is_active":"1","created_at":"2026-03-18T22:58:35.000000Z","updated_at":"2026-03-18T22:58:35.000000Z","managed_by":{"myid":638,"first_name":"Sana","last_name":"Masood","email":"sana.masood@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:08:58.000000Z","updated_at":"2026-03-18T17:54:10.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"2\":10388500,\"3\":10390960},\"opportunity_ids\":[]}","extension_3cx":"2609","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4665187,"threads_id":10393097,"threads_type":"App\\Tickets","images":"","description":"IBC 

8327583649

Cx said that he waited but did not received call

So checked and xferred to Sakshi 

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8327160906

cx called for activation  for service xfer-

mac id reactiavted - by deepak

issue resolved - staretd working

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Verification done by Tanu Mishra

https://www.webhook1.servercenter.xyz/wa/files/1773528499.jpeg

https://www.webhook1.servercenter.xyz/wa/files/1773528578.jpeg

cx did E transfer","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-17T16:46:44.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"get_tracking_status":[{"id":1595283,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260318105410","created_at":"2026-03-19T00:20:53.000000Z","updated_at":"2026-03-19T00:20:53.000000Z"},{"id":1594833,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317204000","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594832,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317194516","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594589,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"X","status":"1","is_active":"1","ups_date_time":"20260317143029","created_at":"2026-03-18T00:39:03.000000Z","updated_at":"2026-03-18T00:39:03.000000Z"},{"id":1594588,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317143000","created_at":"2026-03-18T00:39:00.000000Z","updated_at":"2026-03-18T00:39:00.000000Z"},{"id":1594587,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"M","status":"1","is_active":"1","ups_date_time":"20260317105217","created_at":"2026-03-18T00:38:59.000000Z","updated_at":"2026-03-18T00:38:59.000000Z"}]}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}} 
[2026-03-19 01:26:08] Production.INFO: opp5  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"convertOpportunitiesToLead","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Lead for Boss","recipients":{"to":["leads@virtuallaptop.xyz"],"cc":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":170946,"accounts_id":null,"opportunities_id":325866,"services_id":10,"customer_id":201508,"quantity":"1","custom_price":"400","package_id":102,"primary_address":"Po box 81","primary_address2":null,"p_city":"Wha\u2019Ti","p_state":"72","p_postal_code":"X0E1P0","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"Po box 81","other_address2":null,"o_city":"Wha\u2019Ti","o_state":"72","o_postal_code":"X0E1P0","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Existing Customer Adding STB","source_of_call":"BO0211119183710TV1","additional_help":"","comments":"","managedby":317,"updatedby":294,"bdr_id":317,"tc_id":0,"assign_to":396,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-17 10:46:44","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"400.00","transaction_currency":"CAD","verifier_name":null,"thread_id":0,"status":"In Process","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":"1773766337.GIF","shipping_status":1,"tracking_number":"1ZA4973X0499172753","stop_shipping":"0","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-19T07:26:06.000000Z","service_enable_date":"2026-03-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":102,"name":"5 Year Subscription","model_number":"MAG540w3","existing_customer":null,"price":"400","currency":"CAD","managedby":0,"status":"1","action":null,"created_at":"2023-04-19T19:48:12.000000Z","updated_at":"2023-04-19T19:48:12.000000Z"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"customers":{"customers_id":201508,"customers_firstname":"Manveer Singh","customers_lastname":"Randhawa","customers_telephone":"14389248812","alternate_mobile":null,"customers_email_address":"Singhmanveer83917@gmail.com"},"assigned_to_user":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz"},"managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"verified_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"bdr":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"comments_data":[{"id":4658236,"threads_id":170946,"threads_type":"App\\Leads","images":"","description":"WANTS:Boss IPTV

Opp Link:https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/325866

Name: Manveer Randhawa

Shipping Address: Po box 81 Wha\u2019Ti Northwest Territories X0E1P0

Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528578.jpeg

cx did E transfer","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-17T16:46:44.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"get_tracking_status":[{"id":1595283,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260318105410","created_at":"2026-03-19T00:20:53.000000Z","updated_at":"2026-03-19T00:20:53.000000Z"},{"id":1594833,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317204000","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594832,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317194516","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594589,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"X","status":"1","is_active":"1","ups_date_time":"20260317143029","created_at":"2026-03-18T00:39:03.000000Z","updated_at":"2026-03-18T00:39:03.000000Z"},{"id":1594588,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317143000","created_at":"2026-03-18T00:39:00.000000Z","updated_at":"2026-03-18T00:39:00.000000Z"},{"id":1594587,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"M","status":"1","is_active":"1","ups_date_time":"20260317105217","created_at":"2026-03-18T00:38:59.000000Z","updated_at":"2026-03-18T00:38:59.000000Z"}]},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}}  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"eddy.emerson@virtuallaptop.xyz"}  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"convertOpportunitiesToLead","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Lead for Boss","recipients":{"to":["leads@virtuallaptop.xyz"],"cc":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":170946,"accounts_id":null,"opportunities_id":325866,"services_id":10,"customer_id":201508,"quantity":"1","custom_price":"400","package_id":102,"primary_address":"Po box 81","primary_address2":null,"p_city":"Wha\u2019Ti","p_state":"72","p_postal_code":"X0E1P0","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"Po box 81","other_address2":null,"o_city":"Wha\u2019Ti","o_state":"72","o_postal_code":"X0E1P0","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Existing Customer Adding STB","source_of_call":"BO0211119183710TV1","additional_help":"","comments":"","managedby":317,"updatedby":294,"bdr_id":317,"tc_id":0,"assign_to":396,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-17 10:46:44","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"400.00","transaction_currency":"CAD","verifier_name":null,"thread_id":0,"status":"In Process","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":"1773766337.GIF","shipping_status":1,"tracking_number":"1ZA4973X0499172753","stop_shipping":"0","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-19T07:26:06.000000Z","service_enable_date":"2026-03-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":102,"name":"5 Year Subscription","model_number":"MAG540w3","existing_customer":null,"price":"400","currency":"CAD","managedby":0,"status":"1","action":null,"created_at":"2023-04-19T19:48:12.000000Z","updated_at":"2023-04-19T19:48:12.000000Z"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"customers":{"customers_id":201508,"customers_firstname":"Manveer Singh","customers_lastname":"Randhawa","customers_telephone":"14389248812","alternate_mobile":null,"customers_email_address":"Singhmanveer83917@gmail.com"},"assigned_to_user":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz"},"managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"verified_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"bdr":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"comments_data":[{"id":4658236,"threads_id":170946,"threads_type":"App\\Leads","images":"","description":"WANTS:Boss IPTV

Opp Link:https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/325866

Name: Manveer Randhawa

Shipping Address: Po box 81 Wha\u2019Ti Northwest Territories X0E1P0

Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528578.jpeg

cx did E transfer","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-17T16:46:44.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"get_tracking_status":[{"id":1595283,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260318105410","created_at":"2026-03-19T00:20:53.000000Z","updated_at":"2026-03-19T00:20:53.000000Z"},{"id":1594833,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317204000","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594832,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317194516","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594589,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"X","status":"1","is_active":"1","ups_date_time":"20260317143029","created_at":"2026-03-18T00:39:03.000000Z","updated_at":"2026-03-18T00:39:03.000000Z"},{"id":1594588,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317143000","created_at":"2026-03-18T00:39:00.000000Z","updated_at":"2026-03-18T00:39:00.000000Z"},{"id":1594587,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"M","status":"1","is_active":"1","ups_date_time":"20260317105217","created_at":"2026-03-18T00:38:59.000000Z","updated_at":"2026-03-18T00:38:59.000000Z"}]},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}}  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"eddy.emerson@virtuallaptop.xyz"},{"name":null,"address":"leads@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"eddy.emerson@virtuallaptop.xyz"},{"name":null,"address":"amayra.jain@virtuallaptop.xyz"}],"bcc":[],"replyTo":[],"subject":"Lead for Boss","markdown":null,"view":"mail.convertOpportunitiesToLead","textView":null,"viewData":{"result":{"opportunities":{"id":170946,"accounts_id":null,"opportunities_id":325866,"services_id":10,"customer_id":201508,"quantity":"1","custom_price":"400","package_id":102,"primary_address":"Po box 81","primary_address2":null,"p_city":"Wha\u2019Ti","p_state":"72","p_postal_code":"X0E1P0","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"Po box 81","other_address2":null,"o_city":"Wha\u2019Ti","o_state":"72","o_postal_code":"X0E1P0","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Existing Customer Adding STB","source_of_call":"BO0211119183710TV1","additional_help":"","comments":"","managedby":317,"updatedby":294,"bdr_id":317,"tc_id":0,"assign_to":396,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-17 10:46:44","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"400.00","transaction_currency":"CAD","verifier_name":null,"thread_id":0,"status":"In Process","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":"1773766337.GIF","shipping_status":1,"tracking_number":"1ZA4973X0499172753","stop_shipping":"0","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-19T07:26:06.000000Z","service_enable_date":"2026-03-17","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":31,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"shipping_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"shipping_state":{"zone_id":72,"zone_country_id":38,"zone_code":"NT","zone_name":"Northwest Territories","is_active":"1","created_at":null,"updated_at":null},"services_plan":{"id":102,"name":"5 Year Subscription","model_number":"MAG540w3","existing_customer":null,"price":"400","currency":"CAD","managedby":0,"status":"1","action":null,"created_at":"2023-04-19T19:48:12.000000Z","updated_at":"2023-04-19T19:48:12.000000Z"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null},"customers":{"customers_id":201508,"customers_firstname":"Manveer Singh","customers_lastname":"Randhawa","customers_telephone":"14389248812","alternate_mobile":null,"customers_email_address":"Singhmanveer83917@gmail.com"},"assigned_to_user":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz"},"managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"updated_by":{"myid":294,"first_name":"John","last_name":"Watson","email":"john.watson@virtuallaptop.xyz"},"verified_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"bdr":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"comments_data":[{"id":4658236,"threads_id":170946,"threads_type":"App\\Leads","images":"","description":"WANTS:Boss IPTV

Opp Link:https:\/\/www.crm3.servercenter.xyz\/admin\/view-opportunities\/325866

Name: Manveer Randhawa

Shipping Address: Po box 81 Wha\u2019Ti Northwest Territories X0E1P0

Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528578.jpeg

cx did E 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Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528578.jpeg

cx did E transfer","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-17T16:46:44.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"get_tracking_status":[{"id":1595283,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260318105410","created_at":"2026-03-19T00:20:53.000000Z","updated_at":"2026-03-19T00:20:53.000000Z"},{"id":1594833,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317204000","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594832,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317194516","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594589,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"X","status":"1","is_active":"1","ups_date_time":"20260317143029","created_at":"2026-03-18T00:39:03.000000Z","updated_at":"2026-03-18T00:39:03.000000Z"},{"id":1594588,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317143000","created_at":"2026-03-18T00:39:00.000000Z","updated_at":"2026-03-18T00:39:00.000000Z"},{"id":1594587,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"M","status":"1","is_active":"1","ups_date_time":"20260317105217","created_at":"2026-03-18T00:38:59.000000Z","updated_at":"2026-03-18T00:38:59.000000Z"}]},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:26:08] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"amayra.jain@virtuallaptop.xyz"}  
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Shipping Address: Po box 81 Wha\u2019Ti Northwest Territories X0E1P0

Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528578.jpeg

cx did E transfer","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":317,"is_active":"1","created_at":"2026-03-17T16:46:44.000000Z","updated_at":"2026-03-17T16:46:44.000000Z","managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"}}],"get_tracking_status":[{"id":1595283,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260318105410","created_at":"2026-03-19T00:20:53.000000Z","updated_at":"2026-03-19T00:20:53.000000Z"},{"id":1594833,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317204000","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594832,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317194516","created_at":"2026-03-18T06:18:36.000000Z","updated_at":"2026-03-18T06:18:36.000000Z"},{"id":1594589,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"X","status":"1","is_active":"1","ups_date_time":"20260317143029","created_at":"2026-03-18T00:39:03.000000Z","updated_at":"2026-03-18T00:39:03.000000Z"},{"id":1594588,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"I","status":"1","is_active":"1","ups_date_time":"20260317143000","created_at":"2026-03-18T00:39:00.000000Z","updated_at":"2026-03-18T00:39:00.000000Z"},{"id":1594587,"leads_id":170946,"tracking_number":"1ZA4973X0499172753","sent_status":"M","status":"1","is_active":"1","ups_date_time":"20260317105217","created_at":"2026-03-18T00:38:59.000000Z","updated_at":"2026-03-18T00:38:59.000000Z"}]},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["eddy.emerson@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}}  
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Shipping Address: Po box 81 Wha\u2019Ti Northwest Territories X0E1P0

Billing Address:same

Package Offered:400 cad for 5 years Subscription & 1 Year Hardware Warranty With (mag544w3)

refurbished

Lead Source:exis-in

Source of Call: BO0211119183710TV1

Notes: na

BDR:Eddy Emerson

Verification done by Tanu Mishra

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773528499.jpeg

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[2026-03-19 01:29:14] Production.INFO: opp5  
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[2026-03-19 01:29:14] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","aryan.kumar@virtuallaptop.xyz"]}  
[2026-03-19 01:29:14] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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[2026-03-19 01:29:14] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"aryan.kumar@virtuallaptop.xyz"}  
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[2026-03-19 01:29:47] Production.INFO: opp5  
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[2026-03-19 01:29:47] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}  
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New model - model : mag 555

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New model - model : mag 555

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[2026-03-19 01:29:47] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"amayra.jain@virtuallaptop.xyz"}  
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old Mac : 00:1a:79:79:A5:F3 (deleted )

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[2026-03-19 01:31:23] Production.INFO: opp5  
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[2026-03-19 01:31:23] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sam.taylor@virtuallaptop.xyz"]}  
[2026-03-19 01:31:23] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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6 months added by swara mam

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[2026-03-19 01:32:51] Production.INFO: opp5  
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issue- needs to add 6 months referral bonus

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6 months added by swara mam

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[2026-03-19 01:32:51] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sana.masood@virtuallaptop.xyz"]}  
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cid-

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6 months added by swara mam

new expiry date-13\/05\/2029

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6 months added by swara mam

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issue- needs to add 6 months referral bonus

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cid-

issue- needs to add 6 months referral bonus

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reff acc- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/62172

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issue- needs to add 6 months referral bonus

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[2026-03-19 01:34:54] Production.INFO: opp5  
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[2026-03-19 01:34:54] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","hayaa.bhat@virtuallaptop.xyz"]}  
[2026-03-19 01:34:54] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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[2026-03-19 01:36:42] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add Referal 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391967,"tickets_number":10391967,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":159691,"accounts_type":"App\\Accounts","customer_id":179667,"accounts_name":null,"work_logs":"","subject":"Need to add Referal 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T17:04:49.000000Z","updated_at":"2026-03-19T07:36:39.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-23","callback_time":"14:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":159691,"leads_id":149114,"opportunities_id":287061,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":179667,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"1400 KATHLEEN WAY","primary_address2":null,"p_city":"ELK GROVE VILLAGE","p_state":"23","p_postal_code":"60007","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1400 KATHLEEN WAY","other_address2":null,"o_city":"ELK GROVE VILLAGE","o_state":"23","o_postal_code":"60007","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0200824683940TV","bdr_id":238,"tc_id":0,"verifier_id":397,"verification_time":"2025-08-01 09:19:13","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RrKjiJVyhiUgydC1Zso6c0h","transaction_amount":"250.00","transaction_currency":"USD","managedby":459,"updatedby":null,"assign_to":238,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-02T04:09:07.000000Z","updated_at":"2025-08-02T04:09:07.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":179667,"customers_firstname":"Shidharth","customers_lastname":"Patel","customers_telephone":"12243600005","alternate_mobile":null,"customers_email_address":"emailtosidpatel@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4648754,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2243600005

Query: Cx said  add the referal in my account

Resolution: shared the referal account link 

https://www.crm3.servercenter.xyz/admin/view-accounts/83236 and cx also said that sales person you will get 6 months refral while buying the new service shared with the swara she said that we need to chk with this john sir then ask cx to wait for the cb 

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12243600005 

confirmed by the john sir as the referal need to add in the old account but the old account has been expired then after confirmed by the john sir we added the referal in new account renewal account

then added by the swara and shared same with the cx

pls update the expiry date","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-03-15T19:09:38.000000Z","updated_at":"2026-03-15T19:09:38.000000Z"},{"id":4666841,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"sir how can we add 1 yr for 1 referral , pls check .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T07:36:39.000000Z","updated_at":"2026-03-19T07:36:39.000000Z"}],"reminder":[{"id":135142,"threads_id":10391967,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-23 14:00:00","assigned_to":76,"managed_by":658,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T17:04:57.000000Z","updated_at":"2026-03-16T19:00:42.000000Z","reminder_noti":1}],"customers":{"customers_id":179667,"customers_firstname":"Shidharth","customers_lastname":"Patel","customers_telephone":"12243600005","alternate_mobile":null,"customers_email_address":"emailtosidpatel@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["asim.sheikh@virtuallaptop.xyz"]}}} 
[2026-03-19 01:36:42] Production.INFO: opp5  
[2026-03-19 01:36:42] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add Referal 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391967,"tickets_number":10391967,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":159691,"accounts_type":"App\\Accounts","customer_id":179667,"accounts_name":null,"work_logs":"","subject":"Need to add Referal 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T17:04:49.000000Z","updated_at":"2026-03-19T07:36:39.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-23","callback_time":"14:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":159691,"leads_id":149114,"opportunities_id":287061,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":179667,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"1400 KATHLEEN WAY","primary_address2":null,"p_city":"ELK GROVE VILLAGE","p_state":"23","p_postal_code":"60007","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1400 KATHLEEN WAY","other_address2":null,"o_city":"ELK GROVE VILLAGE","o_state":"23","o_postal_code":"60007","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0200824683940TV","bdr_id":238,"tc_id":0,"verifier_id":397,"verification_time":"2025-08-01 09:19:13","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RrKjiJVyhiUgydC1Zso6c0h","transaction_amount":"250.00","transaction_currency":"USD","managedby":459,"updatedby":null,"assign_to":238,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-02T04:09:07.000000Z","updated_at":"2025-08-02T04:09:07.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":179667,"customers_firstname":"Shidharth","customers_lastname":"Patel","customers_telephone":"12243600005","alternate_mobile":null,"customers_email_address":"emailtosidpatel@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4648754,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2243600005

Query: Cx said  add the referal in my account

Resolution: shared the referal account link 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/83236 and cx also said that sales person you will get 6 months refral while buying the new service shared with the swara she said that we need to chk with this john sir then ask cx to wait for the cb 

Outcome: will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-03-15T17:04:49.000000Z","updated_at":"2026-03-15T17:04:49.000000Z"},{"id":4649263,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"Please Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T18:44:45.000000Z","updated_at":"2026-03-15T18:44:45.000000Z"},{"id":4649384,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"OBC

12243600005 

confirmed by the john sir as the referal need to add in the old account but the old account has been expired then after confirmed by the john sir we added the referal in new account renewal account

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[2026-03-19 01:36:42] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["asim.sheikh@virtuallaptop.xyz"]}  
[2026-03-19 01:36:42] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"asim.sheikh@virtuallaptop.xyz"}  
[2026-03-19 01:36:42] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add Referal 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391967,"tickets_number":10391967,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":159691,"accounts_type":"App\\Accounts","customer_id":179667,"accounts_name":null,"work_logs":"","subject":"Need to add Referal 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T17:04:49.000000Z","updated_at":"2026-03-19T07:36:39.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-23","callback_time":"14:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":159691,"leads_id":149114,"opportunities_id":287061,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":179667,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"1400 KATHLEEN WAY","primary_address2":null,"p_city":"ELK GROVE VILLAGE","p_state":"23","p_postal_code":"60007","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"1400 KATHLEEN WAY","other_address2":null,"o_city":"ELK GROVE VILLAGE","o_state":"23","o_postal_code":"60007","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0200824683940TV","bdr_id":238,"tc_id":0,"verifier_id":397,"verification_time":"2025-08-01 09:19:13","card_charged_with_gateway":"Stripe","transaction_id":"ch_3RrKjiJVyhiUgydC1Zso6c0h","transaction_amount":"250.00","transaction_currency":"USD","managedby":459,"updatedby":null,"assign_to":238,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-02T04:09:07.000000Z","updated_at":"2025-08-02T04:09:07.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":179667,"customers_firstname":"Shidharth","customers_lastname":"Patel","customers_telephone":"12243600005","alternate_mobile":null,"customers_email_address":"emailtosidpatel@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4648754,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 2243600005

Query: Cx said  add the referal in my account

Resolution: shared the referal account link 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/83236 and cx also said that sales person you will get 6 months refral while buying the new service shared with the swara she said that we need to chk with this john sir then ask cx to wait for the cb 

Outcome: will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-03-15T17:04:49.000000Z","updated_at":"2026-03-15T17:04:49.000000Z"},{"id":4649263,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"Please Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T18:44:45.000000Z","updated_at":"2026-03-15T18:44:45.000000Z"},{"id":4649384,"threads_id":10391967,"threads_type":"App\\Tickets","images":"","description":"OBC

12243600005 

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then added by the swara and shared same with the cx

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Query: Cx said  add the referal in my account

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[2026-03-19 01:37:57] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Refferal bonus | update expiry date","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["swara.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391577,"tickets_number":10391577,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":339,"accounts_id":82900,"accounts_type":"App\\Accounts","customer_id":84886,"accounts_name":null,"work_logs":"","subject":"Refferal bonus | update expiry date","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":339,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T14:58:21.000000Z","updated_at":"2026-03-19T07:37:55.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":82900,"leads_id":84874,"opportunities_id":185034,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":84886,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"617 Bardeen Ln","primary_address2":null,"p_city":"Champaign","p_state":"23","p_postal_code":"61822","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"617 Bardeen Ln","other_address2":null,"o_city":"Champaign","o_state":"23","o_postal_code":"61822","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"GU0190419951900TV","bdr_id":353,"tc_id":0,"verifier_id":309,"verification_time":"2024-07-24 22:58:14","card_charged_with_gateway":"Stripe","transaction_id":"pi_3PgJioJVyhiUgydC1Vk0ZF1r","transaction_amount":null,"transaction_currency":null,"managedby":439,"updatedby":null,"assign_to":353,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-07-25T05:22:29.000000Z","updated_at":"2024-07-25T05:22:29.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":84886,"customers_firstname":"Ramesh","customers_lastname":"Vyas","customers_telephone":"6302470173","alternate_mobile":null,"customers_email_address":"ccusacc9@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz"},"managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4643305,"threads_id":10391577,"threads_type":"App\\Tickets","images":"","description":"ibc

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[2026-03-19 01:37:57] Production.INFO: opp5  
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[2026-03-19 01:37:57] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["swara.singh@virtuallaptop.xyz"]}  
[2026-03-19 01:37:57] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"swara.singh@virtuallaptop.xyz"}  
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[2026-03-19 01:40:33] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Referral Details Change/ Add Referral Bonus","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","kavi.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10280168,"tickets_number":10280168,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":60521,"accounts_type":"App\\Accounts","customer_id":61936,"accounts_name":"TC0231024779980TV","work_logs":"","subject":"Referral Details Change/ Add Referral Bonus","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":430,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-04-09T02:13:30.000000Z","updated_at":"2026-03-19T07:40:31.000000Z","sub_categories_id":55,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":60521,"leads_id":61924,"opportunities_id":150186,"name":"TC0231024779980TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":61936,"quantity":"1","custom_price":"300","package_id":100,"primary_address":"38 Carr Pl","primary_address2":null,"p_city":"Fords","p_state":"41","p_postal_code":"08863","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"38 Carr Pl","other_address2":null,"o_city":"Fords","o_state":"41","o_postal_code":"08863","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0200401161620TV","bdr_id":263,"tc_id":0,"verifier_id":317,"verification_time":"2023-10-19 10:49:17","card_charged_with_gateway":"Stripe","transaction_id":"pi_3O2zN5JVyhiUgydC1WNGuCGy","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":379,"assign_to":263,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2023-10-25T10:49:26.000000Z","updated_at":"2024-04-08T04:05:20.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":61936,"customers_firstname":"Ram G","customers_lastname":"Mirchandani","customers_telephone":"7325894421","alternate_mobile":"7325894419","customers_email_address":"joytreat7@msn.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":55,"name":"Referral Bonus/ Review Bonus"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":430,"first_name":"Kavi","last_name":"Singh","email":"kavi.singh@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3144928,"threads_id":10280168,"threads_type":"App\\Tickets","images":"","description":"ibc 

CID- 7325894419



CALLER NAME-  Jyoti

ISSUE QUERY-  cx want to change the referral details as renewed the old box 

want the referral bonus for this a/c in same mac id and a/c  





https://www.crm3.servercenter.xyz/admin/view-leads/61924

model mag540w3

macid 00:1a:79:7e:a8:94

new expiry date 24/10/2029

done by kavi singh 

approved by john sir 



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[2026-03-19 01:40:33] Production.INFO: opp5  
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[2026-03-19 01:46:36] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T07:46:34.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":170644,"accounts_id":181743,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T07:46:21.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We’ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-15T03:14:28.000000Z","updated_at":"2026-03-15T03:14:28.000000Z"},{"id":4647533,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":432,"is_active":"1","created_at":"2026-03-15T03:51:13.000000Z","updated_at":"2026-03-15T03:51:13.000000Z"},{"id":4647553,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https://www.crm3.servercenter.xyz/admin/view-leads/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https://www.crm3.servercenter.xyz/admin/view-leads/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"},{"id":4666848,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account generated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T07:46:34.000000Z","updated_at":"2026-03-19T07:46:34.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-19T07:46:24.000000Z","reminder_noti":0}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}}} 
[2026-03-19 01:46:36] Production.INFO: opp5  
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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"},{"id":4666848,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account generated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T07:46:34.000000Z","updated_at":"2026-03-19T07:46:34.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-19T07:46:24.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}}}  
[2026-03-19 01:46:36] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}  
[2026-03-19 01:46:36] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 01:46:36] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T07:46:34.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":170644,"accounts_id":181743,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T07:46:21.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

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Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z"},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z"},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z"},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z"},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z"},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z"},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z"},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z"},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

Activated for 4 days.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T04:00:49.000000Z","updated_at":"2026-03-15T04:00:49.000000Z"},{"id":4648751,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"once device received assign back to me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T17:04:11.000000Z","updated_at":"2026-03-15T17:04:11.000000Z"},{"id":4665211,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls check new device","additional_help":"","work_logs":null,"resolution":null,"talk_time":"01","type":"Tickets","comment_manage_by":575,"is_active":"1","created_at":"2026-03-18T23:24:43.000000Z","updated_at":"2026-03-18T23:24:43.000000Z"},{"id":4666092,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-19T02:25:45.000000Z","updated_at":"2026-03-19T02:25:45.000000Z"},{"id":4666557,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account Number -  BO0191003687200TV3

Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

Done by-dhruv kumar

kindly proceed for account creation","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T05:05:53.000000Z","updated_at":"2026-03-19T05:05:53.000000Z"},{"id":4666720,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"pls fix expiry date .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T05:52:41.000000Z","updated_at":"2026-03-19T05:52:41.000000Z"},{"id":4666734,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"expiry is correct pls check","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-19T06:03:26.000000Z","updated_at":"2026-03-19T06:03:26.000000Z"},{"id":4666848,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Account generated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T07:46:34.000000Z","updated_at":"2026-03-19T07:46:34.000000Z"}],"reminder":[{"id":135053,"threads_id":10391744,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 21:30:00","assigned_to":425,"managed_by":575,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T02:45:29.000000Z","updated_at":"2026-03-19T07:46:24.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 01:46:36] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vaishali.mishra@virtuallaptop.xyz"}  
[2026-03-19 01:46:36] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - STB Activation","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vaishali.mishra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391744,"tickets_number":10391744,"categories_id":44,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":170644,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"STB Activation","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":568,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-19T07:46:34.000000Z","sub_categories_id":78,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":170644,"accounts_id":181743,"opportunities_id":325732,"services_id":10,"customer_id":201206,"quantity":"1","custom_price":null,"package_id":105,"primary_address":"4850 156th Ave NE #42","primary_address2":null,"p_city":"Redmond","p_state":"62","p_postal_code":"98052","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4850 156th Ave NE #42","other_address2":null,"o_city":"Redmond","o_state":"62","o_postal_code":"98052","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Whatsapp Reference","source_of_call":"BO0250306369470TV","additional_help":"","comments":"","managedby":58,"updatedby":null,"bdr_id":575,"tc_id":0,"assign_to":575,"assign_from":0,"verifier_id":58,"verification_time":"2026-03-14 15:38:21","card_charged_with_gateway":"Converge pay","transaction_id":"140326O10-A1C49A2C-42B2-41D0-A8A8-2FE767BB5995","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673239.GIF","shipping_status":1,"tracking_number":"1ZA4973X0498967629","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-14T21:38:22.000000Z","updated_at":"2026-03-19T07:46:21.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":155,"discount":"0.00","discount_applied":0,"card_details":"1682","card_type":"Visa","transaction_date":"2026-03-14 15:38:22","card_holder_name":"Karthikeyan Subramaniam","card_holder_email":"rthick16@hotmail.com","card_holder_phone":"12175508401","customers":{"customers_id":201206,"customers_firstname":"Karthikeyan","customers_lastname":"Subramaniam","customers_telephone":"12175508401","alternate_mobile":"16192449333","customers_email_address":"rthick16@hotmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":44,"name":"Account Creation"},"tickets_sub_categories":{"id":78,"name":"Service Enabled"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4645635,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401

issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

info shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-14T21:48:10.000000Z","updated_at":"2026-03-14T21:48:10.000000Z","managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:35:34.000000Z","updated_at":"2026-03-14T09:57:02.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"4\":10383163,\"5\":10383406,\"10\":10384837,\"24\":10386804,\"27\":10386891,\"32\":10387426,\"37\":10388134},\"opportunity_ids\":[]}","extension_3cx":"2581","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4645667,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T21:52:59.000000Z","updated_at":"2026-03-14T21:52:59.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4646175,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    

I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":623,"is_active":"1","created_at":"2026-03-14T23:13:39.000000Z","updated_at":"2026-03-14T23:13:39.000000Z","managed_by":{"myid":623,"first_name":"Meera","last_name":"Rawat","email":"meera.rawat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-09-06T20:21:22.000000Z","updated_at":"2026-03-14T09:57:40.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10375985,\"11\":10389914},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4646458,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"alled the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-14T23:52:59.000000Z","updated_at":"2026-03-14T23:52:59.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647069,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401    whatsapp

Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

8[19:39]\tkhushi.singh: ok mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-15T01:40:40.000000Z","updated_at":"2026-03-15T01:40:40.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647155,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T01:58:55.000000Z","updated_at":"2026-03-15T01:58:55.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647227,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"ibc 

cid -16192449333 

need to call on this number 

issue- cx said that he is waiting for the activation but no one calling him 

ress -asked cx to wait and and cx said that he want the call back on her wife number 

outcome- pending for call back","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":509,"is_active":"1","created_at":"2026-03-15T02:18:22.000000Z","updated_at":"2026-03-15T02:18:22.000000Z","managed_by":{"myid":509,"first_name":"Aryan","last_name":"Kumar","email":"aryan.kumar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-02T20:36:14.000000Z","updated_at":"2026-03-17T18:05:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2358","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"0\":10376098,\"1\":10379780,\"2\":10380571,\"4\":10383445,\"5\":10383472,\"8\":10384585,\"9\":10384964,\"10\":10385150,\"11\":10385269,\"12\":10385305,\"13\":10385356,\"14\":10385379,\"15\":10386068,\"16\":10386124,\"18\":10386166,\"21\":10386218,\"22\":10386219,\"24\":10386251,\"25\":10386353,\"26\":10386414,\"27\":10386487,\"31\":10387113,\"32\":10387163,\"33\":10387188,\"36\":10387343,\"37\":10387348,\"39\":10387493,\"45\":10389464,\"54\":10390212},\"opportunity_ids\":[]}","extension_3cx":"2114","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647233,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":".Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2026-03-15T02:19:11.000000Z","updated_at":"2026-03-15T02:19:11.000000Z","managed_by":{"myid":425,"first_name":"Khushi","last_name":"Singh","email":"khushi.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T11:02:54.000000Z","updated_at":"2026-02-08T02:16:13.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2299","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-02-07","suspension_reason":"{\"ticket_ids\":{\"0\":10374891,\"4\":10376884,\"9\":10378631},\"opportunity_ids\":[]}","extension_3cx":"2053","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4647422,"threads_id":10391744,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 12175508401     

Hi , are you guys gonna call or not to this number 6192449333

inforrm cx team will connect you

assign cb

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Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

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 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

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I may go out , can we get a call soon please for activation

Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

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Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

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https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

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issue:Mar 14, 2026 03:45 PM

Done with the payment and waiting for the activation call

res:Thank you for your support and co-operation, we have shared your request with the Activation department, they are going to call you within 2hrs.

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Sure will update to the team

assign cb

arraneg cb

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Mar 14, 2026 07:18 PM

When can I expect the call Hello, when can I get the activation call . Please call to this number 6192449333

informefd cx-We\u2019ve been trying to reach you, but unfortunately our calls have not been connecting.

Could you please share an alternative contact number and your preferred time to connect with timezone?

This will help us get in touch with you and provide the best possible resolution

cx ur cb raised and shared with khushi mam 

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need to call on this number 

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CID 14255222654

Issue : Want to activate the iptv temporarily till the box arrives

Resolution : Cx has the Samsung Smart TV . Checked in HD . Cx has Smart STB app installed. Checked in sales-



aadi.goyal: abhinav.goyal: Proceed



App: Smart STB in Samsung TV

MAC ID : 00:1A:79:EE:6B:45

SOft ID : 78:BD:BC:EE:6B:45

Lead: https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Outcome : Trial activated by Abdullah.

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Name - \t           Karthikeyan Subramaniam 

Brand -   Boss 

Telephone  - \t12175508401 

 MAC ID -    00:1A:79:85:B9:FC 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/170644

Package Offered-- :  330 USD for 5 Year and 6 moonths Subscription With 1 Year Hardware Warranty MAG544w3

ip-\t \t 98.232.117.156 

ISP -verizon

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[2026-03-19 01:46:51] Production.INFO: Send Email Job {"payload":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Tashan Opportunity - Mdd Asif Iqbal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"App\\Opportunities":{"id":325754,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Mdd","customers_lastname":"Asif Iqbal","customers_email_address":null,"customers_telephone":"12016162958","alternate_mobile":null,"services_provider":11,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":391,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-14T06:52:49.000000Z","updated_at":"2026-03-19T07:46:49.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4642879,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"hd mail 

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2016162958

cx said that he needs trial for one month and want to know the price for the subscription 

hence case given to bdr

aadi said to raise cb after 10 min

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voc;May i know the pricing about your services

res;informed the cx that team is trying to connect with you bit calls went ur

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Email mdasifiqbalus@hotmail.com

Subject Tashan TV USA :- Request A Call Back

IP 2a04:4e41:3e01:86f0::1bb7:76f0

Status Pending

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Mar 19, 2026 01:41 AM

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[2026-03-19 01:46:51] Production.INFO: opp5  
[2026-03-19 01:46:51] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Tashan Opportunity - Mdd Asif Iqbal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":325754,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Mdd","customers_lastname":"Asif Iqbal","customers_email_address":null,"customers_telephone":"12016162958","alternate_mobile":null,"services_provider":11,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":391,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-14T06:52:49.000000Z","updated_at":"2026-03-19T07:46:49.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4642879,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"hd mail 

 Name Md Asif Iqbal

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Email mdasifiqbalus@hotmail.com

Subject TashanTV :- Signup popup inquery

IP 73.104.200.66

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Mar 19, 2026 01:41 AM

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[2026-03-19 01:46:51] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 01:46:51] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jasmine.shaji@virtuallaptop.xyz"}  
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Mar 19, 2026 01:41 AM

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Mar 19, 2026 01:41 AM

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[2026-03-19 01:46:51] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
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Phone 2016162958

Email mdasifiqbalus@hotmail.com

Subject Tashan TV USA :- Request A Call Back

IP 2a04:4e41:3e01:86f0::1bb7:76f0

Status Pending

Page URL https:\/\/www.tashantvusa.com\/iptv-free-trial\/

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Mar 19, 2026 01:41 AM

Nobody called me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":391,"is_active":"1","created_at":"2026-03-19T07:46:49.000000Z","updated_at":"2026-03-19T07:46:49.000000Z","managed_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"commonNotes","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Tashan Opportunity - Mdd Asif Iqbal","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":[]},"result":{"opportunities":{"id":325754,"accounts_id":null,"leads_id":null,"accounts_status":"0","customers_firstname":"Mdd","customers_lastname":"Asif Iqbal","customers_email_address":null,"customers_telephone":"12016162958","alternate_mobile":null,"services_provider":11,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":525,"updatedby":391,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-14T06:52:49.000000Z","updated_at":"2026-03-19T07:46:49.000000Z","schedule_date":"0000-00-00","schedule_time":"00:00:00","callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":"","card_holder_email":"","card_holder_phone":"","billing_country":{"countries_id":223,"countries_name":"United States","countries_iso_code_2":"US","countries_iso_code_3":"USA","address_format_id":2,"position":1,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null},"assigned_to_user":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz"},"verified_by":null,"bdr":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"},"comments_data":[{"id":4642879,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"hd mail 

 Name Md Asif Iqbal

Phone 2016162958

Email mdasifiqbalus@hotmail.com

Subject TashanTV :- Signup popup inquery

IP 73.104.200.66

Status Pending

Page URL https:\/\/www.tashantv.net\/bangladeshi-iptv-channels

Date 2026-03-13 22:12:54","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":525,"is_active":"1","created_at":"2026-03-14T06:52:49.000000Z","updated_at":"2026-03-14T06:52:49.000000Z","managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"}},{"id":4643020,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-14T13:09:04.000000Z","updated_at":"2026-03-14T13:09:04.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4643112,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-14T14:00:32.000000Z","updated_at":"2026-03-14T14:00:32.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4646095,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-14T23:01:53.000000Z","updated_at":"2026-03-14T23:01:53.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4646100,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked. - 74","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-14T23:02:32.000000Z","updated_at":"2026-03-14T23:02:32.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4648240,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-15T15:25:04.000000Z","updated_at":"2026-03-15T15:25:04.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4653280,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-16T15:39:23.000000Z","updated_at":"2026-03-16T15:39:23.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4657603,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-17T13:58:14.000000Z","updated_at":"2026-03-17T13:58:14.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4662626,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":238,"is_active":"1","created_at":"2026-03-18T15:35:06.000000Z","updated_at":"2026-03-18T15:35:06.000000Z","managed_by":{"myid":238,"first_name":"Jasmine","last_name":"Shaji","email":"jasmine.shaji@virtuallaptop.xyz"}},{"id":4666054,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"IBC

2016162958

cx said that he needs trial for one month and want to know the price for the subscription 

hence case given to bdr

aadi said to raise cb after 10 min

8[20:15]\taadi.goyal: vidhi.verma: Ok Arrange for me Will Cb in 10 Minute","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Opportunities","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T02:16:35.000000Z","updated_at":"2026-03-19T02:16:35.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"}},{"id":4666076,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Opportunities","comment_manage_by":432,"is_active":"1","created_at":"2026-03-19T02:21:01.000000Z","updated_at":"2026-03-19T02:21:01.000000Z","managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"}},{"id":4666170,"threads_id":325754,"threads_type":"App\\Opportunities","images":"","description":"TashanTv Chating with 12016162958     

voc;May i know the pricing about your services

res;informed the cx that team is trying to connect with you bit calls went ur

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Phone 2016162958

Email mdasifiqbalus@hotmail.com

Subject Tashan TV USA :- Request A Call Back

IP 2a04:4e41:3e01:86f0::1bb7:76f0

Status Pending

Page URL https:\/\/www.tashantvusa.com\/iptv-free-trial\/

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Mar 19, 2026 01:41 AM

Nobody called me","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Opportunities","comment_manage_by":391,"is_active":"1","created_at":"2026-03-19T07:46:49.000000Z","updated_at":"2026-03-19T07:46:49.000000Z","managed_by":{"myid":391,"first_name":"Veer","last_name":"Singh","email":"veer.singh@virtuallaptop.xyz"}}],"get_accounts":null},"type":"Opportunities","administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["jasmine.shaji@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 02:31:46] Production.INFO: Send Email Job {"payload":{"template":"QuickAuditEmail","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Audit Report - Fatal","recipients":{"to":[],"cc":["sonam.abedin@virtuallaptop.xyz"],"bcc":[]},"result":{"App\\QuickAudit":{"audit_type":"Ministra","audit_subject":"Multiple MAC Found","csr_name":"496","auditor_name":294,"reporting_manager":"Kartik Gupta","audit_time":"2026-03-19T02:31","auditor_call_length":"-","rating":"fatal","remarks":"Sonam  reactivated the app with the new MAC and Software ID

https://www.crm3.servercenter.xyz/admin/view-tickets/10392548/accounts



As per mentioned comment, OLD MAC was deleted ,

But there is no history of deletion.

Also tool activator name is not mentioned.

94:13:AB:79:9A:28 Old Software ID was deleted but MAC Missed.

John Watson changed UPG :00:1A:79:79:9A:28 to Deleted on 19/03/2026 02:29 am

Fatal has been marked for this error","ranking":0,"rtm":"No","updated_at":"2026-03-19T08:31:45.000000Z","created_at":"2026-03-19T08:31:45.000000Z","id":262413}}}} 
[2026-03-19 02:31:46] Production.INFO: opp5  
[2026-03-19 02:31:46] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"QuickAuditEmail","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Audit Report - Fatal","recipients":{"to":[],"cc":["sonam.abedin@virtuallaptop.xyz"],"bcc":[]},"result":{"audit_type":"Ministra","audit_subject":"Multiple MAC Found","csr_name":"496","auditor_name":294,"reporting_manager":"Kartik Gupta","audit_time":"2026-03-19T02:31","auditor_call_length":"-","rating":"fatal","remarks":"Sonam  reactivated the app with the new MAC and Software ID

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392548\/accounts



As per mentioned comment, OLD MAC was deleted ,

But there is no history of deletion.

Also tool activator name is not mentioned.

94:13:AB:79:9A:28 Old Software ID was deleted but MAC Missed.

John Watson changed UPG :00:1A:79:79:9A:28 to Deleted on 19\/03\/2026 02:29 am

Fatal has been marked for this error","ranking":0,"rtm":"No","updated_at":"2026-03-19T08:31:45.000000Z","created_at":"2026-03-19T08:31:45.000000Z","id":262413}}}  
[2026-03-19 02:31:46] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["sonam.abedin@virtuallaptop.xyz"]}  
[2026-03-19 02:31:46] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sonam.abedin@virtuallaptop.xyz"}  
[2026-03-19 02:31:46] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"QuickAuditEmail","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Audit Report - Fatal","recipients":{"to":[],"cc":["sonam.abedin@virtuallaptop.xyz"],"bcc":[]},"result":{"audit_type":"Ministra","audit_subject":"Multiple MAC Found","csr_name":"496","auditor_name":294,"reporting_manager":"Kartik Gupta","audit_time":"2026-03-19T02:31","auditor_call_length":"-","rating":"fatal","remarks":"Sonam  reactivated the app with the new MAC and Software ID

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392548\/accounts



As per mentioned comment, OLD MAC was deleted ,

But there is no history of deletion.

Also tool activator name is not mentioned.

94:13:AB:79:9A:28 Old Software ID was deleted but MAC Missed.

John Watson changed UPG :00:1A:79:79:9A:28 to Deleted on 19\/03\/2026 02:29 am

Fatal has been marked for this error","ranking":0,"rtm":"No","updated_at":"2026-03-19T08:31:45.000000Z","created_at":"2026-03-19T08:31:45.000000Z","id":262413}}}  
[2026-03-19 02:31:46] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"sonam.abedin@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"sonam.abedin@virtuallaptop.xyz"}],"bcc":[],"replyTo":[],"subject":"Audit Report - Fatal","markdown":null,"view":"mail.QuickAuditEmail","textView":null,"viewData":{"result":{"audit_type":"Ministra","audit_subject":"Multiple MAC Found","csr_name":"496","auditor_name":294,"reporting_manager":"Kartik Gupta","audit_time":"2026-03-19T02:31","auditor_call_length":"-","rating":"fatal","remarks":"Sonam  reactivated the app with the new MAC and Software ID

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392548\/accounts



As per mentioned comment, OLD MAC was deleted ,

But there is no history of deletion.

Also tool activator name is not mentioned.

94:13:AB:79:9A:28 Old Software ID was deleted but MAC Missed.

John Watson changed UPG :00:1A:79:79:9A:28 to Deleted on 19\/03\/2026 02:29 am

Fatal has been marked for this error","ranking":0,"rtm":"No","updated_at":"2026-03-19T08:31:45.000000Z","created_at":"2026-03-19T08:31:45.000000Z","id":262413}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"QuickAuditEmail","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Audit Report - Fatal","recipients":{"to":[],"cc":["sonam.abedin@virtuallaptop.xyz"],"bcc":[]},"result":{"audit_type":"Ministra","audit_subject":"Multiple MAC Found","csr_name":"496","auditor_name":294,"reporting_manager":"Kartik Gupta","audit_time":"2026-03-19T02:31","auditor_call_length":"-","rating":"fatal","remarks":"Sonam  reactivated the app with the new MAC and Software ID

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10392548\/accounts



As per mentioned comment, OLD MAC was deleted ,

But there is no history of deletion.

Also tool activator name is not mentioned.

94:13:AB:79:9A:28 Old Software ID was deleted but MAC Missed.

John Watson changed UPG :00:1A:79:79:9A:28 to Deleted on 19\/03\/2026 02:29 am

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VOC- Cx factory reset the fire stick

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Telephone 12233398321

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VOC- Cx factory reset the fire stick

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Telephone 12233398321

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[2026-03-19 02:40:32] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service expired need to add referal","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10315478,"tickets_number":10315478,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":80365,"accounts_type":"App\\Accounts","customer_id":82353,"accounts_name":"AC0240624636570TV","work_logs":"","subject":"service expired need to add referal","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":350,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"350","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":80365,"leads_id":82341,"opportunities_id":181393,"name":"AC0240624636570TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":9,"customer_id":82353,"quantity":"1","custom_price":"100","package_id":113,"primary_address":"2656 Middlebury Dr","primary_address2":null,"p_city":"Lathrop","p_state":"12","p_postal_code":"95330","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2656 Middlebury Dr","other_address2":null,"o_city":"Lathrop","o_state":"12","o_postal_code":"95330","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"AC0240602477520TV","bdr_id":432,"tc_id":0,"verifier_id":352,"verification_time":"2024-06-24 16:24:08","card_charged_with_gateway":"Stripe","transaction_id":"pi_3PVL8yJVyhiUgydC0h0URGNY","transaction_amount":null,"transaction_currency":null,"managedby":447,"updatedby":558,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-06-25T06:10:32.000000Z","updated_at":"2025-08-05T09:35:29.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":82353,"customers_firstname":"Sahil","customers_lastname":"Ganjoo","customers_telephone":"9256639632","alternate_mobile":"5104588757","customers_email_address":"sahil.gnj@gmail.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3622694,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBC

cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https://www.crm3.servercenter.xyz/admin/view-accounts/77845

as cx not responding to teh call 

and also call get dropped 

as call back done not connected","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2025-07-25T19:32:51.000000Z"},{"id":3622803,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBc

Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z"},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https://www.crm3.servercenter.xyz/admin/view-tickets/10315488/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https://www.crm3.servercenter.xyz/admin/view-accounts/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z"},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z"},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



pls update expiry date on ministra","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:18:52.000000Z","updated_at":"2025-08-02T11:18:52.000000Z"},{"id":3658357,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"already expiry date update on the mac address 

as  service xfer from this account - https://www.crm3.servercenter.xyz/admin/view-accounts/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02/12/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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[2026-03-19 02:40:32] Production.INFO: opp5  
[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service expired need to add referal","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10315478,"tickets_number":10315478,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":80365,"accounts_type":"App\\Accounts","customer_id":82353,"accounts_name":"AC0240624636570TV","work_logs":"","subject":"service expired need to add referal","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":350,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"350","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":80365,"leads_id":82341,"opportunities_id":181393,"name":"AC0240624636570TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":9,"customer_id":82353,"quantity":"1","custom_price":"100","package_id":113,"primary_address":"2656 Middlebury Dr","primary_address2":null,"p_city":"Lathrop","p_state":"12","p_postal_code":"95330","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2656 Middlebury Dr","other_address2":null,"o_city":"Lathrop","o_state":"12","o_postal_code":"95330","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"AC0240602477520TV","bdr_id":432,"tc_id":0,"verifier_id":352,"verification_time":"2024-06-24 16:24:08","card_charged_with_gateway":"Stripe","transaction_id":"pi_3PVL8yJVyhiUgydC0h0URGNY","transaction_amount":null,"transaction_currency":null,"managedby":447,"updatedby":558,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-06-25T06:10:32.000000Z","updated_at":"2025-08-05T09:35:29.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":82353,"customers_firstname":"Sahil","customers_lastname":"Ganjoo","customers_telephone":"9256639632","alternate_mobile":"5104588757","customers_email_address":"sahil.gnj@gmail.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3622694,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBC

cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

as cx not responding to teh call 

and also call get dropped 

as call back done not connected","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2025-07-25T19:32:51.000000Z"},{"id":3622803,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBc

Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z"},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z"},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z"},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



pls update expiry date on ministra","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:18:52.000000Z","updated_at":"2025-08-02T11:18:52.000000Z"},{"id":3658357,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"already expiry date update on the mac address 

as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"]}  
[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service expired need to add referal","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10315478,"tickets_number":10315478,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":80365,"accounts_type":"App\\Accounts","customer_id":82353,"accounts_name":"AC0240624636570TV","work_logs":"","subject":"service expired need to add referal","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":350,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"350","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":80365,"leads_id":82341,"opportunities_id":181393,"name":"AC0240624636570TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":9,"customer_id":82353,"quantity":"1","custom_price":"100","package_id":113,"primary_address":"2656 Middlebury Dr","primary_address2":null,"p_city":"Lathrop","p_state":"12","p_postal_code":"95330","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2656 Middlebury Dr","other_address2":null,"o_city":"Lathrop","o_state":"12","o_postal_code":"95330","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"AC0240602477520TV","bdr_id":432,"tc_id":0,"verifier_id":352,"verification_time":"2024-06-24 16:24:08","card_charged_with_gateway":"Stripe","transaction_id":"pi_3PVL8yJVyhiUgydC0h0URGNY","transaction_amount":null,"transaction_currency":null,"managedby":447,"updatedby":558,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-06-25T06:10:32.000000Z","updated_at":"2025-08-05T09:35:29.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":82353,"customers_firstname":"Sahil","customers_lastname":"Ganjoo","customers_telephone":"9256639632","alternate_mobile":"5104588757","customers_email_address":"sahil.gnj@gmail.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3622694,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBC

cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

as cx not responding to teh call 

and also call get dropped 

as call back done not connected","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2025-07-25T19:32:51.000000Z"},{"id":3622803,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBc

Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z"},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z"},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z"},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



pls update expiry date on ministra","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:18:52.000000Z","updated_at":"2025-08-02T11:18:52.000000Z"},{"id":3658357,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"already expiry date update on the mac address 

as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"sidharth.bhakat@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - service expired need to add referal","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10315478,"tickets_number":10315478,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":80365,"accounts_type":"App\\Accounts","customer_id":82353,"accounts_name":"AC0240624636570TV","work_logs":"","subject":"service expired need to add referal","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":350,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"350","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":80365,"leads_id":82341,"opportunities_id":181393,"name":"AC0240624636570TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":9,"customer_id":82353,"quantity":"1","custom_price":"100","package_id":113,"primary_address":"2656 Middlebury Dr","primary_address2":null,"p_city":"Lathrop","p_state":"12","p_postal_code":"95330","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2656 Middlebury Dr","other_address2":null,"o_city":"Lathrop","o_state":"12","o_postal_code":"95330","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"AC0240602477520TV","bdr_id":432,"tc_id":0,"verifier_id":352,"verification_time":"2024-06-24 16:24:08","card_charged_with_gateway":"Stripe","transaction_id":"pi_3PVL8yJVyhiUgydC0h0URGNY","transaction_amount":null,"transaction_currency":null,"managedby":447,"updatedby":558,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-06-25T06:10:32.000000Z","updated_at":"2025-08-05T09:35:29.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":82353,"customers_firstname":"Sahil","customers_lastname":"Ganjoo","customers_telephone":"9256639632","alternate_mobile":"5104588757","customers_email_address":"sahil.gnj@gmail.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3622694,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBC

cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

as cx not responding to teh call 

and also call get dropped 

as call back done not connected","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2025-07-25T19:32:51.000000Z"},{"id":3622803,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBc

Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z"},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z"},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z"},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



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as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

as cx not responding to teh call 

and also call get dropped 

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Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z"},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z"},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z"},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



pls update expiry date on ministra","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:18:52.000000Z","updated_at":"2025-08-02T11:18:52.000000Z"},{"id":3658357,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"already expiry date update on the mac address 

as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sidharth.bhakat@virtuallaptop.xyz"}  
[2026-03-19 02:40:32] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service expired need to add referal","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10315478,"tickets_number":10315478,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":80365,"accounts_type":"App\\Accounts","customer_id":82353,"accounts_name":"AC0240624636570TV","work_logs":"","subject":"service expired need to add 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cdi - 9256639632

cx called as telling  her service not working 

as checked mac address 

showing expired 

as cx telling that its need to be 5 year plain 

but as checked its only 1 year plan 

and also it has been expired 

as cx telling he need to add the referral bonus to thsi account 

so as checked referral didn't matched and it has been update on her different account 

referral added to - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

as cx not responding to teh call 

and also call get dropped 

as call back done not connected","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T19:32:51.000000Z","updated_at":"2025-07-25T19:32:51.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":3622803,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"IBc

Caller i'd:  9256639632 

Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z","managed_by":{"myid":566,"first_name":"Samar","last_name":"Thareja","email":"samar.thareja@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T23:06:46.000000Z","updated_at":"2025-09-14T12:10:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2403","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2025-09-14","suspension_reason":"{\"ticket_ids\":{\"4\":10316160,\"8\":10316702,\"12\":10317894,\"13\":10317924,\"15\":10318083},\"opportunity_ids\":[]}","extension_3cx":"2579","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z","managed_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2024-08-16T03:34:47.000000Z","updated_at":"2026-03-16T04:51:42.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"4322","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":[10388777],\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



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as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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please add the reaming service 

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account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

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and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







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Caller name:  Sahil Ganjoo 

Issue\/Query:  referal related issue 

Resolution: cx subscription is showing expied

Outcome : unresolved xfer to sidhart","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":566,"is_active":"1","created_at":"2025-07-25T19:50:53.000000Z","updated_at":"2025-07-25T19:50:53.000000Z","managed_by":{"myid":566,"first_name":"Samar","last_name":"Thareja","email":"samar.thareja@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T23:06:46.000000Z","updated_at":"2025-09-14T12:10:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2403","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2025-09-14","suspension_reason":"{\"ticket_ids\":{\"4\":10316160,\"8\":10316702,\"12\":10317894,\"13\":10317924,\"15\":10318083},\"opportunity_ids\":[]}","extension_3cx":"2579","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":3622868,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"take xfer from samar

and as cx wanted to xfer the service from smart stb to this account 

so did the same

also deleted smart stb account 

pls xfer - https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10315488\/accounts



please add the reaming service 

to mac address - 00:1A:79:BB:84:30

account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/80365

URL - frt23

done by - sidharth 

ip -  69.212.79.217 





please update the expiry date of the account","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-07-25T20:02:39.000000Z","updated_at":"2025-07-25T20:02:39.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":3657370,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Pls update correct referral link","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:17:01.000000Z","updated_at":"2025-08-02T11:17:01.000000Z","managed_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2024-08-16T03:34:47.000000Z","updated_at":"2026-03-16T04:51:42.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"4322","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":[10388777],\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":3657373,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"ignore above 



pls update expiry date on ministra","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-08-02T11:18:52.000000Z","updated_at":"2025-08-02T11:18:52.000000Z","managed_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2024-08-16T03:34:47.000000Z","updated_at":"2026-03-16T04:51:42.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"4322","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":[10388777],\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":3658357,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"already expiry date update on the mac address 

as  service xfer from this account - https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/77845

so update this account expiry date on mac address - 00:1A:79:BB:84:30

and terminate that account 







DB FRT23       

Mac 00:1A:79:BB:84:30

Ip 69.212.79.217

Status Off

Tariff 2019

Account Number AC0240624636570TV

Phone 9256639632

Name Sahil Ganjoo

Group VOIS

Valid until 02\/12\/2025

At the expiration of Chakde

Last activity 2025-07-30 13:48:38

State Offline







please proceed","additional_help":"","work_logs":null,"resolution":null,"talk_time":"04","type":"Tickets","comment_manage_by":350,"is_active":"1","created_at":"2025-08-02T17:18:21.000000Z","updated_at":"2025-08-02T17:18:21.000000Z","managed_by":{"myid":350,"first_name":"Sidharth","last_name":"Bhakat","email":"sidharth.bhakat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:15:41.000000Z","updated_at":"2026-03-12T16:55:04.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2330","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":[10389365],\"opportunity_ids\":[]}","extension_3cx":"2090","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":4666850,"threads_id":10315478,"threads_type":"App\\Tickets","images":"","description":"Already updated.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T08:40:29.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","managed_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-12-09T18:45:16.000000Z","updated_at":"2026-03-17T12:48:44.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":49,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"1\":10390592,\"4\":10391760,\"5\":10391902,\"6\":10391903,\"7\":10391904,\"8\":10391905,\"9\":10391906},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":76172,"threads_id":10315478,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-08-05 00:00:00","assigned_to":76,"managed_by":459,"status":"1","read_status":"1","is_active":"1","created_at":"2025-08-02T11:16:21.000000Z","updated_at":"2026-03-19T08:40:29.000000Z","reminder_noti":0}],"customers":{"customers_id":82353,"customers_firstname":"Sahil","customers_lastname":"Ganjoo","customers_telephone":"9256639632","alternate_mobile":"5104588757","customers_email_address":"sahil.gnj@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sidharth.bhakat@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 02:46:56] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10327673,"tickets_number":10327673,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":85446,"accounts_type":"App\\Accounts","customer_id":87045,"accounts_name":null,"work_logs":"","subject":"Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":567,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"425","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":85446,"leads_id":87033,"opportunities_id":188363,"name":"TC0240823536640TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":87045,"quantity":"1","custom_price":"300","package_id":100,"primary_address":"7 Degas Dr","primary_address2":null,"p_city":"Monmouth Junction","p_state":"41","p_postal_code":"08852","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7 Degas Dr","other_address2":null,"o_city":"Monmouth Junction","o_state":"41","o_postal_code":"08852","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240819127470TV","bdr_id":271,"tc_id":0,"verifier_id":397,"verification_time":"2024-08-19 13:06:17","card_charged_with_gateway":"Converge pay","transaction_id":"06051I","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":377,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-08-24T07:24:28.000000Z","updated_at":"2026-03-19T08:45:38.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":567,"first_name":"Vidya","last_name":"Pandey","email":"vidya.pandey@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3781772,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC  

Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

outcome: cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2025-08-30T00:50:34.000000Z"},{"id":3782954,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z"},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-08-31T13:45:27.000000Z","updated_at":"2025-08-31T13:45:27.000000Z"},{"id":3787357,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

outcome -  query resolved","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2025-08-31T13:51:15.000000Z","updated_at":"2025-08-31T13:51:15.000000Z"},{"id":3792546,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z"},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z"},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z"},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z"},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

https://www.crm3.servercenter.xyz/admin/view-accounts/85446","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T17:59:58.000000Z","updated_at":"2025-09-06T17:59:58.000000Z"},{"id":3817569,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Box activated by khushi ma'am hence assigned to amayra for verification

payment of $25 usd - service xfer payment is to be charged

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T18:27:29.000000Z","updated_at":"2025-09-06T18:27:29.000000Z"},{"id":3817736,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"NEW MAC ID ;- 00:1A:79:84:9B:BA OLD ONE IS DELETED","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T18:53:15.000000Z","updated_at":"2025-09-06T18:53:15.000000Z"},{"id":3821885,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Service Transfer has been done. Please update","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:33:25.000000Z","updated_at":"2025-09-07T19:33:25.000000Z"},{"id":3821897,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Please Charge card for 25 USD and assign to Accounts.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:34:18.000000Z","updated_at":"2025-09-07T19:34:18.000000Z"},{"id":3821930,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-07T19:41:50.000000Z","updated_at":"2025-09-07T19:41:50.000000Z"},{"id":3832260,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-09T20:48:52.000000Z","updated_at":"2025-09-09T20:48:52.000000Z"},{"id":3851781,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-13T20:21:20.000000Z","updated_at":"2025-09-13T20:21:20.000000Z"},{"id":3866636,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx to follow up, he said he is not at home right now and asked for a CB again tomorrow.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-16T22:20:54.000000Z","updated_at":"2025-09-16T22:20:54.000000Z"},{"id":3871097,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Charged card for Subscription Transfer Charges

Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

Amount : $25.00 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-17T21:30:16.000000Z","updated_at":"2025-09-17T21:30:16.000000Z"},{"id":3875814,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"will follow tomorrow after checking with team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-18T21:01:05.000000Z","updated_at":"2025-09-18T21:01:05.000000Z"},{"id":3881346,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"please update the mac ID","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-19T23:17:09.000000Z","updated_at":"2025-09-19T23:17:09.000000Z"},{"id":4666852,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T08:46:54.000000Z","updated_at":"2026-03-19T08:46:54.000000Z"}],"reminder":[{"id":83690,"threads_id":10327673,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-27 23:30:00","assigned_to":58,"managed_by":58,"status":"1","read_status":"1","is_active":"1","created_at":"2025-08-30T00:50:57.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","reminder_noti":0}],"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"]}}} 
[2026-03-19 02:46:56] Production.INFO: opp5  
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Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

outcome: cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2025-08-30T00:50:34.000000Z"},{"id":3782954,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z"},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-08-31T13:45:27.000000Z","updated_at":"2025-08-31T13:45:27.000000Z"},{"id":3787357,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

outcome -  query resolved","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2025-08-31T13:51:15.000000Z","updated_at":"2025-08-31T13:51:15.000000Z"},{"id":3792546,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z"},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z"},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z"},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z"},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/85446","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T17:59:58.000000Z","updated_at":"2025-09-06T17:59:58.000000Z"},{"id":3817569,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Box activated by khushi ma'am hence assigned to amayra for verification

payment of $25 usd - service xfer payment is to be charged

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T18:27:29.000000Z","updated_at":"2025-09-06T18:27:29.000000Z"},{"id":3817736,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"NEW MAC ID ;- 00:1A:79:84:9B:BA OLD ONE IS DELETED","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T18:53:15.000000Z","updated_at":"2025-09-06T18:53:15.000000Z"},{"id":3821885,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Service Transfer has been done. Please update","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:33:25.000000Z","updated_at":"2025-09-07T19:33:25.000000Z"},{"id":3821897,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Please Charge card for 25 USD and assign to Accounts.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:34:18.000000Z","updated_at":"2025-09-07T19:34:18.000000Z"},{"id":3821930,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-07T19:41:50.000000Z","updated_at":"2025-09-07T19:41:50.000000Z"},{"id":3832260,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-09T20:48:52.000000Z","updated_at":"2025-09-09T20:48:52.000000Z"},{"id":3851781,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-13T20:21:20.000000Z","updated_at":"2025-09-13T20:21:20.000000Z"},{"id":3866636,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx to follow up, he said he is not at home right now and asked for a CB again tomorrow.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-16T22:20:54.000000Z","updated_at":"2025-09-16T22:20:54.000000Z"},{"id":3871097,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Charged card for Subscription Transfer Charges

Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

Amount : $25.00 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-17T21:30:16.000000Z","updated_at":"2025-09-17T21:30:16.000000Z"},{"id":3875814,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"will follow tomorrow after checking with team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-18T21:01:05.000000Z","updated_at":"2025-09-18T21:01:05.000000Z"},{"id":3881346,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"please update the mac ID","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-19T23:17:09.000000Z","updated_at":"2025-09-19T23:17:09.000000Z"},{"id":4666852,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T08:46:54.000000Z","updated_at":"2026-03-19T08:46:54.000000Z"}],"reminder":[{"id":83690,"threads_id":10327673,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-27 23:30:00","assigned_to":58,"managed_by":58,"status":"1","read_status":"1","is_active":"1","created_at":"2025-08-30T00:50:57.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","reminder_noti":0}],"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"]}}}  
[2026-03-19 02:46:56] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"]}  
[2026-03-19 02:46:56] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 02:46:56] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10327673,"tickets_number":10327673,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":85446,"accounts_type":"App\\Accounts","customer_id":87045,"accounts_name":null,"work_logs":"","subject":"Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":567,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"425","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":85446,"leads_id":87033,"opportunities_id":188363,"name":"TC0240823536640TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":87045,"quantity":"1","custom_price":"300","package_id":100,"primary_address":"7 Degas Dr","primary_address2":null,"p_city":"Monmouth Junction","p_state":"41","p_postal_code":"08852","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7 Degas Dr","other_address2":null,"o_city":"Monmouth Junction","o_state":"41","o_postal_code":"08852","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240819127470TV","bdr_id":271,"tc_id":0,"verifier_id":397,"verification_time":"2024-08-19 13:06:17","card_charged_with_gateway":"Converge pay","transaction_id":"06051I","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":377,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-08-24T07:24:28.000000Z","updated_at":"2026-03-19T08:45:38.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":567,"first_name":"Vidya","last_name":"Pandey","email":"vidya.pandey@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3781772,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC  

Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

outcome: cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2025-08-30T00:50:34.000000Z"},{"id":3782954,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z"},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-08-31T13:45:27.000000Z","updated_at":"2025-08-31T13:45:27.000000Z"},{"id":3787357,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

outcome -  query resolved","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2025-08-31T13:51:15.000000Z","updated_at":"2025-08-31T13:51:15.000000Z"},{"id":3792546,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z"},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z"},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z"},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z"},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/85446","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T17:59:58.000000Z","updated_at":"2025-09-06T17:59:58.000000Z"},{"id":3817569,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Box activated by khushi ma'am hence assigned to amayra for verification

payment of $25 usd - service xfer payment is to be charged

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Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

Amount : $25.00 USD","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-17T21:30:16.000000Z","updated_at":"2025-09-17T21:30:16.000000Z"},{"id":3875814,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"will follow tomorrow after checking with team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-18T21:01:05.000000Z","updated_at":"2025-09-18T21:01:05.000000Z"},{"id":3881346,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"please update the mac ID","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-09-19T23:17:09.000000Z","updated_at":"2025-09-19T23:17:09.000000Z"},{"id":4666852,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T08:46:54.000000Z","updated_at":"2026-03-19T08:46:54.000000Z"}],"reminder":[{"id":83690,"threads_id":10327673,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-27 23:30:00","assigned_to":58,"managed_by":58,"status":"1","read_status":"1","is_active":"1","created_at":"2025-08-30T00:50:57.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","reminder_noti":0}],"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","vidya.pandey@virtuallaptop.xyz"]}}}  
[2026-03-19 02:46:56] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"vidya.pandey@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10327673,"tickets_number":10327673,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":85446,"accounts_type":"App\\Accounts","customer_id":87045,"accounts_name":null,"work_logs":"","subject":"Service Transfer from OLD STB to MAG555 MAC Address 00:1A:79:84:9B:BA","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":567,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2026-03-19T08:46:54.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"425","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":85446,"leads_id":87033,"opportunities_id":188363,"name":"TC0240823536640TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":87045,"quantity":"1","custom_price":"300","package_id":100,"primary_address":"7 Degas Dr","primary_address2":null,"p_city":"Monmouth Junction","p_state":"41","p_postal_code":"08852","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7 Degas Dr","other_address2":null,"o_city":"Monmouth Junction","o_state":"41","o_postal_code":"08852","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240819127470TV","bdr_id":271,"tc_id":0,"verifier_id":397,"verification_time":"2024-08-19 13:06:17","card_charged_with_gateway":"Converge pay","transaction_id":"06051I","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":377,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-08-24T07:24:28.000000Z","updated_at":"2026-03-19T08:45:38.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":87045,"customers_firstname":"Pritesh","customers_lastname":"Shah","customers_telephone":"18482489578","alternate_mobile":"8482489481","customers_email_address":"prishah25@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":567,"first_name":"Vidya","last_name":"Pandey","email":"vidya.pandey@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3781772,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC  

Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

outcome: cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2025-08-30T00:50:34.000000Z"},{"id":3782954,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z"},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-08-31T13:45:27.000000Z","updated_at":"2025-08-31T13:45:27.000000Z"},{"id":3787357,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

outcome -  query resolved","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2025-08-31T13:51:15.000000Z","updated_at":"2025-08-31T13:51:15.000000Z"},{"id":3792546,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z"},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z"},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z"},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z"},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

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payment of $25 usd - service xfer payment is to be charged

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T18:27:29.000000Z","updated_at":"2025-09-06T18:27:29.000000Z"},{"id":3817736,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"NEW MAC ID ;- 00:1A:79:84:9B:BA OLD ONE IS DELETED","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T18:53:15.000000Z","updated_at":"2025-09-06T18:53:15.000000Z"},{"id":3821885,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Service Transfer has been done. Please update","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:33:25.000000Z","updated_at":"2025-09-07T19:33:25.000000Z"},{"id":3821897,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Please Charge card for 25 USD and assign to Accounts.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:34:18.000000Z","updated_at":"2025-09-07T19:34:18.000000Z"},{"id":3821930,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-07T19:41:50.000000Z","updated_at":"2025-09-07T19:41:50.000000Z"},{"id":3832260,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-09T20:48:52.000000Z","updated_at":"2025-09-09T20:48:52.000000Z"},{"id":3851781,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-13T20:21:20.000000Z","updated_at":"2025-09-13T20:21:20.000000Z"},{"id":3866636,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx to follow up, he said he is not at home right now and asked for a CB again tomorrow.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-16T22:20:54.000000Z","updated_at":"2025-09-16T22:20:54.000000Z"},{"id":3871097,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Charged card for Subscription Transfer Charges

Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

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Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

outcome: cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":567,"is_active":"1","created_at":"2025-08-30T00:50:34.000000Z","updated_at":"2025-08-30T00:50:34.000000Z"},{"id":3782954,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z"},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2025-08-31T13:45:27.000000Z","updated_at":"2025-08-31T13:45:27.000000Z"},{"id":3787357,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

outcome -  query resolved","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2025-08-31T13:51:15.000000Z","updated_at":"2025-08-31T13:51:15.000000Z"},{"id":3792546,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z"},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z"},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z"},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z"},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

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payment of $25 usd - service xfer payment is to be charged

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T18:27:29.000000Z","updated_at":"2025-09-06T18:27:29.000000Z"},{"id":3817736,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"NEW MAC ID ;- 00:1A:79:84:9B:BA OLD ONE IS DELETED","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":425,"is_active":"1","created_at":"2025-09-06T18:53:15.000000Z","updated_at":"2025-09-06T18:53:15.000000Z"},{"id":3821885,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Service Transfer has been done. Please update","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:33:25.000000Z","updated_at":"2025-09-07T19:33:25.000000Z"},{"id":3821897,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Please Charge card for 25 USD and assign to Accounts.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":294,"is_active":"1","created_at":"2025-09-07T19:34:18.000000Z","updated_at":"2025-09-07T19:34:18.000000Z"},{"id":3821930,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-07T19:41:50.000000Z","updated_at":"2025-09-07T19:41:50.000000Z"},{"id":3832260,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-09T20:48:52.000000Z","updated_at":"2025-09-09T20:48:52.000000Z"},{"id":3851781,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx multiple times but the calls were not picked up.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-13T20:21:20.000000Z","updated_at":"2025-09-13T20:21:20.000000Z"},{"id":3866636,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Called up the cx to follow up, he said he is not at home right now and asked for a CB again tomorrow.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":58,"is_active":"1","created_at":"2025-09-16T22:20:54.000000Z","updated_at":"2025-09-16T22:20:54.000000Z"},{"id":3871097,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Charged card for Subscription Transfer Charges

Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

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[2026-03-19 02:46:56] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidya.pandey@virtuallaptop.xyz"}  
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Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

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228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

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caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

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228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z","managed_by":{"myid":546,"first_name":"Preeti","last_name":"Singh","email":"preeti.singh@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-18T00:02:00.000000Z","updated_at":"2025-12-10T21:56:48.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2392","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2025-12-10","suspension_reason":"{\"ticket_ids\":{\"1\":10353003,\"2\":10355266,\"3\":10355777,\"4\":10356461,\"5\":10356610,\"6\":10357559,\"7\":10357697,\"8\":10357708,\"9\":10357709,\"10\":10358504,\"11\":10358761,\"12\":10358768,\"13\":10358771,\"14\":10358791,\"15\":10358902,\"16\":10359033,\"17\":10359145,\"18\":10359385,\"19\":10359402},\"opportunity_ids\":[]}","extension_3cx":"2059","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

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Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

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Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

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228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

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caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

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228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z","managed_by":{"myid":546,"first_name":"Preeti","last_name":"Singh","email":"preeti.singh@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-18T00:02:00.000000Z","updated_at":"2025-12-10T21:56:48.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2392","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2025-12-10","suspension_reason":"{\"ticket_ids\":{\"1\":10353003,\"2\":10355266,\"3\":10355777,\"4\":10356461,\"5\":10356610,\"6\":10357559,\"7\":10357697,\"8\":10357708,\"9\":10357709,\"10\":10358504,\"11\":10358761,\"12\":10358768,\"13\":10358771,\"14\":10358791,\"15\":10358902,\"16\":10359033,\"17\":10359145,\"18\":10359385,\"19\":10359402},\"opportunity_ids\":[]}","extension_3cx":"2059","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

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Caller i'd: 8482489578

Caller name: Pritesh Shah 



query:  STB is not turning on

 tried with diff socket and diff adaptor



resolution: ask cx to buy new one but he is not ready to pay and want to talk with senior so arrange acb for sonia ma'am for tomorrow morning

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228482489578

No power

Already tried with diff adaptor and socket

was asking for free replacement or transfer service in app\/roku box or give him new box in $75USD

denied for all and explained, we can transfer service in box which he can either take from us or from outside

if he takes from us we can give for $120USD - MAG540w3 and if he want us to transfer service to any outside box

then there will be a transfer fee of $25USD, 

was not ready to pay and saying will report

At last, he said will find out box price from outside and compare the price and call us back.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-08-30T13:36:02.000000Z","updated_at":"2025-08-30T13:36:02.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3787334,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller i'd: 8482489578

Caller name: Pritesh Shah 

but cx did not spoke anything, and dropped the call automatically 

so called cx back again but no response

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caller no -  18482489578 

issue -  no power 

resolution -  cx. called for same as checked Sonia mam updated asked the cx he said will buy mag 555 box from outside it will working informed yes for that need pay xfer 25 usd he said ok 

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228482489578

Called for follow up

he said he will get the new box in few days

then he will call us for activation.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-01T14:56:56.000000Z","updated_at":"2025-09-01T14:56:56.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3799653,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Will take follow up tomorrow on this","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-02T21:08:44.000000Z","updated_at":"2025-09-02T21:08:44.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3803584,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"OBC

228482489578

He has placed an order for new box

will get by weekend

then he will call us for act","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-03T18:45:48.000000Z","updated_at":"2025-09-03T18:45:48.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817383,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"IBC

18482489578 

cx informed he wants to act the mag555 box

informed to connect wires and sign in to google account

and then asked to search for magic launcher app

cx unable to find the app

please cb and tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":546,"is_active":"1","created_at":"2025-09-06T17:49:44.000000Z","updated_at":"2025-09-06T17:49:44.000000Z","managed_by":{"myid":546,"first_name":"Preeti","last_name":"Singh","email":"preeti.singh@virtuallaptop.xyz","isActive":0,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-18T00:02:00.000000Z","updated_at":"2025-12-10T21:56:48.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2392","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2025-12-10","suspension_reason":"{\"ticket_ids\":{\"1\":10353003,\"2\":10355266,\"3\":10355777,\"4\":10356461,\"5\":10356610,\"6\":10357559,\"7\":10357697,\"8\":10357708,\"9\":10357709,\"10\":10358504,\"11\":10358761,\"12\":10358768,\"13\":10358771,\"14\":10358791,\"15\":10358902,\"16\":10359033,\"17\":10359145,\"18\":10359385,\"19\":10359402},\"opportunity_ids\":[]}","extension_3cx":"2059","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3817425,"threads_id":10327673,"threads_type":"App\\Tickets","images":"","description":"Accounts Number TC0240823536640TV 



Mac 00:1a:79:7f:5f:dc

Ip 71.187.237.56





Name Pritesh Shah     



Phone 18482489578 

Package Offered: Expiry Date- 23-08-2029.

url:-UPG

Product Tashan 

ISP:- XFINITY 

URL:- UPG 

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Name : Ami Shah

Email : prishah25@gmail.com

Phone : 8482489578

Billing Address : 7 Degas Dr, Monmouth Junction, New Jersey, United States, 08852

Veri done by Vineet @ 1529

Transaction Id : 170925C1B-2768BE42-9359-432A-AE74-05B85756CDD4

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[2026-03-19 02:53:35] Production.INFO: opp5  
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Can you plesss move my plan to $400 for lifetime .

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I have been referred by Nitesh Sutariya and he has $400 for lifetime

https://www.webhook1.servercenter.xyz/wa/files/1753676215.jpeg

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[2026-03-19 02:59:09] Production.INFO: opp5  
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and cx want to talk with sagar sir

detail share in sales support 

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voc=Hello

Can you plesss move my plan to $400 for lifetime .

I have already paid $400.

I have been referred by Nitesh Sutariya and he has $400 for lifetime

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1753676215.jpeg

Please take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2025-07-28T04:46:11.000000Z","updated_at":"2025-07-28T04:46:11.000000Z"},{"id":3635487,"threads_id":10316405,"threads_type":"App\\Tickets","images":"","description":"checked with John Sir, needs to update package in Acc 

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Cx want to upgrade plan to lifetime

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detail share in sales support 

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Can you plesss move my plan to $400 for lifetime .

I have already paid $400.

I have been referred by Nitesh Sutariya and he has $400 for lifetime

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1753676215.jpeg

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Can you plesss move my plan to $400 for lifetime .

I have already paid $400.

I have been referred by Nitesh Sutariya and he has $400 for lifetime

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1753676215.jpeg

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Can you plesss move my plan to $400 for lifetime .

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Can you plesss move my plan to $400 for lifetime .

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[2026-03-19 03:24:18] Production.INFO: opp5  
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[2026-03-19 03:24:18] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["aadi.goyal@virtuallaptop.xyz"]}  
[2026-03-19 03:24:18] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"aadi.goyal@virtuallaptop.xyz"}  
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Caller I'd: 5407352910

Caller Name: Vineeth Kuchipudi

Issue/Query: said he getting encryption error on (00:1A:79:7C:25:30)

Resolution: checked Mac I'd was deleted by Amar as per Asim's instruction 

https://www.crm3.servercenter.xyz/admin/view-tickets/10377518/accounts

Apologized and re'activated the MAC again as cx took 2 packages, One for new connection and another for older device 

Package :- $330 USD for 5 year 6 months subscription ( Mag 544 w3 ) - 1 year hardware warranty

Package 02:- $220 USD with 5 year 6 month subscription ( Mag 524 ) - only subscription

After re'activation, reloaded the portal it started working fine

Outcome: pls tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-01-31T13:44:51.000000Z"},{"id":4638366,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"new mac already updated and pls deactivate old mac","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-13T09:31:07.000000Z","updated_at":"2026-03-13T09:31:07.000000Z"},{"id":4644974,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"Done","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-14T20:01:04.000000Z","updated_at":"2026-03-14T20:01:04.000000Z"},{"id":4666856,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"not deleted yet  , pls check again .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:30:27.000000Z","updated_at":"2026-03-19T09:30:27.000000Z"}],"reminder":[],"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz"]}}} 
[2026-03-19 03:30:28] Production.INFO: opp5  
[2026-03-19 03:30:28] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - MAC Update","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["hayaa.bhat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10378069,"tickets_number":10378069,"categories_id":31,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":176432,"accounts_type":"App\\Accounts","customer_id":196607,"accounts_name":"TC0260126690850TV","work_logs":"","subject":"MAC Update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":394,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-03-19T09:30:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":176432,"leads_id":166045,"opportunities_id":310775,"name":"TC0260126690850TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":196607,"quantity":"2","custom_price":"550","package_id":105,"primary_address":"100 Sandy Ridge Rd","primary_address2":null,"p_city":"Fredericksburg","p_state":"61","p_postal_code":"22405","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"100 Sandy Ridge Rd","other_address2":null,"o_city":"Fredericksburg","o_state":"61","o_postal_code":"22405","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp","source_of_call":null,"bdr_id":59,"tc_id":0,"verifier_id":488,"verification_time":"2026-01-26 09:12:13","card_charged_with_gateway":"Converge pay","transaction_id":"260126C2B-2CB8BB06-C556-458E-B72D-A39B7BF364C8","transaction_amount":"610.00","transaction_currency":"USD","managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-01-27T04:51:49.000000Z","updated_at":"2026-01-31T10:26:24.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"1","region_id":35,"religion_id":3,"language_id":156,"discount":"50.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4450808,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"IBC\/OBC

Caller I'd: 5407352910

Caller Name: Vineeth Kuchipudi

Issue\/Query: said he getting encryption error on (00:1A:79:7C:25:30)

Resolution: checked Mac I'd was deleted by Amar as per Asim's instruction 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10377518\/accounts

Apologized and re'activated the MAC again as cx took 2 packages, One for new connection and another for older device 

Package :- $330 USD for 5 year 6 months subscription ( Mag 544 w3 ) - 1 year hardware warranty

Package 02:- $220 USD with 5 year 6 month subscription ( Mag 524 ) - only subscription

After re'activation, reloaded the portal it started working fine

Outcome: pls tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-01-31T13:44:51.000000Z"},{"id":4638366,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"new mac already updated and pls deactivate old mac","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-13T09:31:07.000000Z","updated_at":"2026-03-13T09:31:07.000000Z"},{"id":4644974,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"Done","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-14T20:01:04.000000Z","updated_at":"2026-03-14T20:01:04.000000Z"},{"id":4666856,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"not deleted yet  , pls check again .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:30:27.000000Z","updated_at":"2026-03-19T09:30:27.000000Z"}],"reminder":[],"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz"]}}}  
[2026-03-19 03:30:28] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["hayaa.bhat@virtuallaptop.xyz"]}  
[2026-03-19 03:30:28] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"hayaa.bhat@virtuallaptop.xyz"}  
[2026-03-19 03:30:28] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - MAC Update","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["hayaa.bhat@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10378069,"tickets_number":10378069,"categories_id":31,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":176432,"accounts_type":"App\\Accounts","customer_id":196607,"accounts_name":"TC0260126690850TV","work_logs":"","subject":"MAC Update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":394,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-03-19T09:30:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":176432,"leads_id":166045,"opportunities_id":310775,"name":"TC0260126690850TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":196607,"quantity":"2","custom_price":"550","package_id":105,"primary_address":"100 Sandy Ridge Rd","primary_address2":null,"p_city":"Fredericksburg","p_state":"61","p_postal_code":"22405","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"100 Sandy Ridge Rd","other_address2":null,"o_city":"Fredericksburg","o_state":"61","o_postal_code":"22405","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp","source_of_call":null,"bdr_id":59,"tc_id":0,"verifier_id":488,"verification_time":"2026-01-26 09:12:13","card_charged_with_gateway":"Converge pay","transaction_id":"260126C2B-2CB8BB06-C556-458E-B72D-A39B7BF364C8","transaction_amount":"610.00","transaction_currency":"USD","managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-01-27T04:51:49.000000Z","updated_at":"2026-01-31T10:26:24.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"1","region_id":35,"religion_id":3,"language_id":156,"discount":"50.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4450808,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"IBC\/OBC

Caller I'd: 5407352910

Caller Name: Vineeth Kuchipudi

Issue\/Query: said he getting encryption error on (00:1A:79:7C:25:30)

Resolution: checked Mac I'd was deleted by Amar as per Asim's instruction 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10377518\/accounts

Apologized and re'activated the MAC again as cx took 2 packages, One for new connection and another for older device 

Package :- $330 USD for 5 year 6 months subscription ( Mag 544 w3 ) - 1 year hardware warranty

Package 02:- $220 USD with 5 year 6 month subscription ( Mag 524 ) - only subscription

After re'activation, reloaded the portal it started working fine

Outcome: pls tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-01-31T13:44:51.000000Z"},{"id":4638366,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"new mac already updated and pls deactivate old mac","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-13T09:31:07.000000Z","updated_at":"2026-03-13T09:31:07.000000Z"},{"id":4644974,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"Done","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-14T20:01:04.000000Z","updated_at":"2026-03-14T20:01:04.000000Z"},{"id":4666856,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"not deleted yet  , pls check again .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:30:27.000000Z","updated_at":"2026-03-19T09:30:27.000000Z"}],"reminder":[],"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz"]}}}  
[2026-03-19 03:30:28] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"hayaa.bhat@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"hayaa.bhat@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - MAC Update","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10378069,"tickets_number":10378069,"categories_id":31,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":176432,"accounts_type":"App\\Accounts","customer_id":196607,"accounts_name":"TC0260126690850TV","work_logs":"","subject":"MAC Update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":394,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-03-19T09:30:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":176432,"leads_id":166045,"opportunities_id":310775,"name":"TC0260126690850TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":196607,"quantity":"2","custom_price":"550","package_id":105,"primary_address":"100 Sandy Ridge Rd","primary_address2":null,"p_city":"Fredericksburg","p_state":"61","p_postal_code":"22405","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"100 Sandy Ridge Rd","other_address2":null,"o_city":"Fredericksburg","o_state":"61","o_postal_code":"22405","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp","source_of_call":null,"bdr_id":59,"tc_id":0,"verifier_id":488,"verification_time":"2026-01-26 09:12:13","card_charged_with_gateway":"Converge pay","transaction_id":"260126C2B-2CB8BB06-C556-458E-B72D-A39B7BF364C8","transaction_amount":"610.00","transaction_currency":"USD","managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-01-27T04:51:49.000000Z","updated_at":"2026-01-31T10:26:24.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"1","region_id":35,"religion_id":3,"language_id":156,"discount":"50.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4450808,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"IBC\/OBC

Caller I'd: 5407352910

Caller Name: Vineeth Kuchipudi

Issue\/Query: said he getting encryption error on (00:1A:79:7C:25:30)

Resolution: checked Mac I'd was deleted by Amar as per Asim's instruction 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10377518\/accounts

Apologized and re'activated the MAC again as cx took 2 packages, One for new connection and another for older device 

Package :- $330 USD for 5 year 6 months subscription ( Mag 544 w3 ) - 1 year hardware warranty

Package 02:- $220 USD with 5 year 6 month subscription ( Mag 524 ) - only subscription

After re'activation, reloaded the portal it started working fine

Outcome: pls tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-01-31T13:44:51.000000Z"},{"id":4638366,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"new mac already updated and pls deactivate old mac","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-13T09:31:07.000000Z","updated_at":"2026-03-13T09:31:07.000000Z"},{"id":4644974,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"Done","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-14T20:01:04.000000Z","updated_at":"2026-03-14T20:01:04.000000Z"},{"id":4666856,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"not deleted yet  , pls check again .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:30:27.000000Z","updated_at":"2026-03-19T09:30:27.000000Z"}],"reminder":[],"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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Caller I'd: 5407352910

Caller Name: Vineeth Kuchipudi

Issue\/Query: said he getting encryption error on (00:1A:79:7C:25:30)

Resolution: checked Mac I'd was deleted by Amar as per Asim's instruction 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10377518\/accounts

Apologized and re'activated the MAC again as cx took 2 packages, One for new connection and another for older device 

Package :- $330 USD for 5 year 6 months subscription ( Mag 544 w3 ) - 1 year hardware warranty

Package 02:- $220 USD with 5 year 6 month subscription ( Mag 524 ) - only subscription

After re'activation, reloaded the portal it started working fine

Outcome: pls tc","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-01-31T13:44:51.000000Z","updated_at":"2026-01-31T13:44:51.000000Z"},{"id":4638366,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"new mac already updated and pls deactivate old mac","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-13T09:31:07.000000Z","updated_at":"2026-03-13T09:31:07.000000Z"},{"id":4644974,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"Done","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-14T20:01:04.000000Z","updated_at":"2026-03-14T20:01:04.000000Z"},{"id":4666856,"threads_id":10378069,"threads_type":"App\\Tickets","images":"","description":"not deleted yet  , pls check again .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:30:27.000000Z","updated_at":"2026-03-19T09:30:27.000000Z"}],"reminder":[],"customers":{"customers_id":196607,"customers_firstname":"Vineeth","customers_lastname":"Kuchipudi","customers_telephone":"15406819656","alternate_mobile":"15407352910","customers_email_address":"vineeth.kuchipudi@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 03:32:43] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add referals 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10380275,"tickets_number":10380275,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":14907,"accounts_type":"App\\Accounts","customer_id":19361,"accounts_name":null,"work_logs":"","subject":"Need to add referals 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-07T02:20:02.000000Z","updated_at":"2026-03-19T09:32:42.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"247","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":14907,"leads_id":19355,"opportunities_id":65532,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":19361,"quantity":"1","custom_price":"300","package_id":14,"primary_address":"4 ANTRON BROWN WAY","primary_address2":null,"p_city":"Chesterfield","p_state":"41","p_postal_code":"08515","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4 ANTRON BROWN WAY","other_address2":null,"o_city":"Chesterfield","o_state":"41","o_postal_code":"08515","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":72,"tc_id":0,"verifier_id":78,"verification_time":"2021-02-03 14:52:07","card_charged_with_gateway":"Stripe","transaction_id":"pi_1IGtFTJVyhiUgydCsNWZnMDo","transaction_amount":null,"transaction_currency":null,"managedby":76,"updatedby":null,"assign_to":72,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2021-02-09T07:03:35.000000Z","updated_at":"2021-02-09T07:03:35.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":19361,"customers_firstname":"Kavitha","customers_lastname":"Sadhu","customers_telephone":"2012897929","alternate_mobile":null,"customers_email_address":"kavitharaj1926@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4481065,"threads_id":10380275,"threads_type":"App\\Tickets","images":"","description":"IBC

2012897929 

Query: cx said i have refered  pls add

Resolution: checked and then aded by abdullah sir in hd2 , this is his referal account https://www.crm3.servercenter.xyz/admin/view-accounts/14907



also he has refered https://www.crm3.servercenter.xyz/admin/view-accounts/47747   this , added by abdullah sir 

Outcome: pls add this","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-07T02:20:02.000000Z","updated_at":"2026-02-07T02:20:02.000000Z"},{"id":4666857,"threads_id":10380275,"threads_type":"App\\Tickets","images":"","description":"sir u mentioned only one referral link , so how can we add 1 yr for this ?","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:32:42.000000Z","updated_at":"2026-03-19T09:32:42.000000Z"}],"reminder":[],"customers":{"customers_id":19361,"customers_firstname":"Kavitha","customers_lastname":"Sadhu","customers_telephone":"2012897929","alternate_mobile":null,"customers_email_address":"kavitharaj1926@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["asim.sheikh@virtuallaptop.xyz"]}}} 
[2026-03-19 03:32:43] Production.INFO: opp5  
[2026-03-19 03:32:43] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add referals 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10380275,"tickets_number":10380275,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":14907,"accounts_type":"App\\Accounts","customer_id":19361,"accounts_name":null,"work_logs":"","subject":"Need to add referals 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-07T02:20:02.000000Z","updated_at":"2026-03-19T09:32:42.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"247","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":14907,"leads_id":19355,"opportunities_id":65532,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":19361,"quantity":"1","custom_price":"300","package_id":14,"primary_address":"4 ANTRON BROWN WAY","primary_address2":null,"p_city":"Chesterfield","p_state":"41","p_postal_code":"08515","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4 ANTRON BROWN WAY","other_address2":null,"o_city":"Chesterfield","o_state":"41","o_postal_code":"08515","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":72,"tc_id":0,"verifier_id":78,"verification_time":"2021-02-03 14:52:07","card_charged_with_gateway":"Stripe","transaction_id":"pi_1IGtFTJVyhiUgydCsNWZnMDo","transaction_amount":null,"transaction_currency":null,"managedby":76,"updatedby":null,"assign_to":72,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2021-02-09T07:03:35.000000Z","updated_at":"2021-02-09T07:03:35.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":19361,"customers_firstname":"Kavitha","customers_lastname":"Sadhu","customers_telephone":"2012897929","alternate_mobile":null,"customers_email_address":"kavitharaj1926@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4481065,"threads_id":10380275,"threads_type":"App\\Tickets","images":"","description":"IBC

2012897929 

Query: cx said i have refered  pls add

Resolution: checked and then aded by abdullah sir in hd2 , this is his referal account https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/14907



also he has refered https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/47747   this , added by abdullah sir 

Outcome: pls add this","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-07T02:20:02.000000Z","updated_at":"2026-02-07T02:20:02.000000Z"},{"id":4666857,"threads_id":10380275,"threads_type":"App\\Tickets","images":"","description":"sir u mentioned only one referral link , so how can we add 1 yr for this ?","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:32:42.000000Z","updated_at":"2026-03-19T09:32:42.000000Z"}],"reminder":[],"customers":{"customers_id":19361,"customers_firstname":"Kavitha","customers_lastname":"Sadhu","customers_telephone":"2012897929","alternate_mobile":null,"customers_email_address":"kavitharaj1926@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["asim.sheikh@virtuallaptop.xyz"]}}}  
[2026-03-19 03:32:43] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["asim.sheikh@virtuallaptop.xyz"]}  
[2026-03-19 03:32:43] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"asim.sheikh@virtuallaptop.xyz"}  
[2026-03-19 03:32:43] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to add referals 1 year","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["asim.sheikh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10380275,"tickets_number":10380275,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":658,"accounts_id":14907,"accounts_type":"App\\Accounts","customer_id":19361,"accounts_name":null,"work_logs":"","subject":"Need to add referals 1 year","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":658,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-07T02:20:02.000000Z","updated_at":"2026-03-19T09:32:42.000000Z","sub_categories_id":51,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"247","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":14907,"leads_id":19355,"opportunities_id":65532,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":19361,"quantity":"1","custom_price":"300","package_id":14,"primary_address":"4 ANTRON BROWN WAY","primary_address2":null,"p_city":"Chesterfield","p_state":"41","p_postal_code":"08515","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4 ANTRON BROWN WAY","other_address2":null,"o_city":"Chesterfield","o_state":"41","o_postal_code":"08515","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":72,"tc_id":0,"verifier_id":78,"verification_time":"2021-02-03 14:52:07","card_charged_with_gateway":"Stripe","transaction_id":"pi_1IGtFTJVyhiUgydCsNWZnMDo","transaction_amount":null,"transaction_currency":null,"managedby":76,"updatedby":null,"assign_to":72,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2021-02-09T07:03:35.000000Z","updated_at":"2021-02-09T07:03:35.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":19361,"customers_firstname":"Kavitha","customers_lastname":"Sadhu","customers_telephone":"2012897929","alternate_mobile":null,"customers_email_address":"kavitharaj1926@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":51,"name":"Expiry Date"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4481065,"threads_id":10380275,"threads_type":"App\\Tickets","images":"","description":"IBC

2012897929 

Query: cx said i have refered  pls add

Resolution: checked and then aded by abdullah sir in hd2 , this is his referal account https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/14907



also he has refered https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/47747   this , added by abdullah sir 

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[2026-03-19 03:39:13] Production.INFO: opp5  
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[2026-03-19 03:39:13] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["aadi.goyal@virtuallaptop.xyz"]}  
[2026-03-19 03:39:13] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"aadi.goyal@virtuallaptop.xyz"}  
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[2026-03-19 03:42:31] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization FAILED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10387611,"tickets_number":10387611,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136746,"accounts_type":"App\\Accounts","customer_id":156561,"accounts_name":null,"work_logs":"","subject":"Authorization FAILED","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":496,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-19T09:42:30.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"318","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136746,"leads_id":126008,"opportunities_id":248190,"name":"GU0241215847390TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":156561,"quantity":"1","custom_price":"250","package_id":111,"primary_address":"321 Delight Meadows Rd","primary_address2":null,"p_city":"Reisterstown","p_state":"31","p_postal_code":"21136","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"321 Delight Meadows Rd","other_address2":null,"o_city":"Reisterstown","o_state":"31","o_postal_code":"21136","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-15 09:21:31","card_charged_with_gateway":"Converge pay","transaction_id":"015155","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-17T10:38:45.000000Z","updated_at":"2026-03-19T09:42:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4587658,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

https://www.crm3.servercenter.xyz/admin/view-accounts/136746","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"07","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-02T15:37:07.000000Z"},{"id":4588134,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

cx still getting same issue

asked cx o wait once fixed will update you","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-02T17:35:17.000000Z","updated_at":"2026-03-02T17:35:17.000000Z"},{"id":4595335,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z"},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https://www.webhook1.servercenter.xyz/wa/files/1772592921.jpeg

RESOLVED, 

referral pitched



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[2026-03-19 03:42:31] Production.INFO: opp5  
[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization FAILED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10387611,"tickets_number":10387611,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136746,"accounts_type":"App\\Accounts","customer_id":156561,"accounts_name":null,"work_logs":"","subject":"Authorization FAILED","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":496,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-19T09:42:30.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"318","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136746,"leads_id":126008,"opportunities_id":248190,"name":"GU0241215847390TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":156561,"quantity":"1","custom_price":"250","package_id":111,"primary_address":"321 Delight Meadows Rd","primary_address2":null,"p_city":"Reisterstown","p_state":"31","p_postal_code":"21136","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"321 Delight Meadows Rd","other_address2":null,"o_city":"Reisterstown","o_state":"31","o_postal_code":"21136","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-15 09:21:31","card_charged_with_gateway":"Converge pay","transaction_id":"015155","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-17T10:38:45.000000Z","updated_at":"2026-03-19T09:42:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4587658,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/136746","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"07","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-02T15:37:07.000000Z"},{"id":4588134,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

cx still getting same issue

asked cx o wait once fixed will update you","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-02T17:35:17.000000Z","updated_at":"2026-03-02T17:35:17.000000Z"},{"id":4595335,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z"},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



KINLDY CLOSE THIS TICKET","additional_help":"","work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:02:50.000000Z","updated_at":"2026-03-04T03:02:50.000000Z"},{"id":4595611,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"PLEASE PROCEED FOR MAC ID UPDATE - NEW MAC ID- 00:1A:79:93:A8:47","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:03:54.000000Z","updated_at":"2026-03-04T03:03:54.000000Z"},{"id":4666860,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"updated","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:42:30.000000Z","updated_at":"2026-03-19T09:42:30.000000Z"}],"reminder":[{"id":131502,"threads_id":10387611,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-03 15:00:00","assigned_to":496,"managed_by":496,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-02T15:37:40.000000Z","updated_at":"2026-03-19T09:42:21.000000Z","reminder_noti":0}],"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}}}  
[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}  
[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization FAILED","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10387611,"tickets_number":10387611,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136746,"accounts_type":"App\\Accounts","customer_id":156561,"accounts_name":null,"work_logs":"","subject":"Authorization FAILED","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":496,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-19T09:42:30.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"318","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136746,"leads_id":126008,"opportunities_id":248190,"name":"GU0241215847390TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":156561,"quantity":"1","custom_price":"250","package_id":111,"primary_address":"321 Delight Meadows Rd","primary_address2":null,"p_city":"Reisterstown","p_state":"31","p_postal_code":"21136","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"321 Delight Meadows Rd","other_address2":null,"o_city":"Reisterstown","o_state":"31","o_postal_code":"21136","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-15 09:21:31","card_charged_with_gateway":"Converge pay","transaction_id":"015155","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-17T10:38:45.000000Z","updated_at":"2026-03-19T09:42:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4587658,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/136746","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"07","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-02T15:37:07.000000Z"},{"id":4588134,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

cx still getting same issue

asked cx o wait once fixed will update you","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-02T17:35:17.000000Z","updated_at":"2026-03-02T17:35:17.000000Z"},{"id":4595335,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z"},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



KINLDY CLOSE THIS TICKET","additional_help":"","work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:02:50.000000Z","updated_at":"2026-03-04T03:02:50.000000Z"},{"id":4595611,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"PLEASE PROCEED FOR MAC ID UPDATE - NEW MAC ID- 00:1A:79:93:A8:47","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:03:54.000000Z","updated_at":"2026-03-04T03:03:54.000000Z"},{"id":4666860,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"updated","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:42:30.000000Z","updated_at":"2026-03-19T09:42:30.000000Z"}],"reminder":[{"id":131502,"threads_id":10387611,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-03 15:00:00","assigned_to":496,"managed_by":496,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-02T15:37:40.000000Z","updated_at":"2026-03-19T09:42:21.000000Z","reminder_noti":0}],"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}}}  
[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"sonam.abedin@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Authorization FAILED","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10387611,"tickets_number":10387611,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136746,"accounts_type":"App\\Accounts","customer_id":156561,"accounts_name":null,"work_logs":"","subject":"Authorization FAILED","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":496,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-19T09:42:30.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"318","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136746,"leads_id":126008,"opportunities_id":248190,"name":"GU0241215847390TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":156561,"quantity":"1","custom_price":"250","package_id":111,"primary_address":"321 Delight Meadows Rd","primary_address2":null,"p_city":"Reisterstown","p_state":"31","p_postal_code":"21136","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"321 Delight Meadows Rd","other_address2":null,"o_city":"Reisterstown","o_state":"31","o_postal_code":"21136","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Chat","source_of_call":null,"bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-15 09:21:31","card_charged_with_gateway":"Converge pay","transaction_id":"015155","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-17T10:38:45.000000Z","updated_at":"2026-03-19T09:42:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4587658,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/136746","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"07","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-02T15:37:07.000000Z"},{"id":4588134,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

cx still getting same issue

asked cx o wait once fixed will update you","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-02T17:35:17.000000Z","updated_at":"2026-03-02T17:35:17.000000Z"},{"id":4595335,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z"},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



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CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

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cx still getting same issue

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CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z"},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



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[2026-03-19 03:42:31] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sonam.abedin@virtuallaptop.xyz"}  
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CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

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CID-3012838976 

cx still getting same issue

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CID - 13012838976 

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CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



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ISP- Verizon 

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https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

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CID-3012838976 

VOC- Getting authrauziztion error

res= not able to reactivate

getting metttod failed

outcome- cbb arrnged 



DEVICE- APPLE TV STB EMU TV 

loctaion- ,  Maryland, 21136, United States 

url upg  FRT 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/136746","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"07","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-02T15:37:07.000000Z","updated_at":"2026-03-02T15:37:07.000000Z","managed_by":{"myid":496,"first_name":"Sonam","last_name":"Abedin","email":"sonam.abedin@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:19:54.000000Z","updated_at":"2026-03-18T23:33:18.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2349","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"8\":10385184,\"23\":10387603,\"25\":10387619,\"32\":10387991,\"36\":10388341,\"37\":10388609,\"38\":10388626,\"46\":10389896,\"52\":10390334},\"opportunity_ids\":[]}","extension_3cx":"2101","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4588134,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976 

cx still getting same issue

asked cx o wait once fixed will update you","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-02T17:35:17.000000Z","updated_at":"2026-03-02T17:35:17.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595335,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 13012838976 

Called cx for same so i was checking so reactivated the mac id but still same so then call got disconnected due to net issue so callback but it did not connect with cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-04T01:47:33.000000Z","updated_at":"2026-03-04T01:47:33.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595607,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"IBC

CID-3012838976

VOC- Getting authorization error

resolution- guided cc to delete the app and re-install

STB EMU TV PRO, DEVICE :- APPLE TV, 

DELETE OLD MAC ID :-00:1a:79:4d:21:31

ISP- Verizon 

NEW MAC ID- 00:1A:79:93:A8:47

Portal URL- frt23.mi20.cc

Reactivation done by- puja ma'am 

New ip- 173.64.89.126 

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1772592921.jpeg

RESOLVED, 

referral pitched



KINLDY CLOSE THIS TICKET","additional_help":"","work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:02:50.000000Z","updated_at":"2026-03-04T03:02:50.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4595611,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"PLEASE PROCEED FOR MAC ID UPDATE - NEW MAC ID- 00:1A:79:93:A8:47","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-04T03:03:54.000000Z","updated_at":"2026-03-04T03:03:54.000000Z","managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-05-25T19:23:56.000000Z","updated_at":"2026-03-16T18:52:20.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"RO2327","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"5\":10391363},\"opportunity_ids\":[]}","extension_3cx":"2087","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666860,"threads_id":10387611,"threads_type":"App\\Tickets","images":"","description":"updated","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:42:30.000000Z","updated_at":"2026-03-19T09:42:30.000000Z","managed_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T16:56:29.000000Z","updated_at":"2026-03-16T02:59:46.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"1\":10388486},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"BDR","extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":131502,"threads_id":10387611,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-03 15:00:00","assigned_to":496,"managed_by":496,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-02T15:37:40.000000Z","updated_at":"2026-03-19T09:42:21.000000Z","reminder_noti":0}],"customers":{"customers_id":156561,"customers_firstname":"Pavan","customers_lastname":"Patel","customers_telephone":"13012838976","alternate_mobile":"4105171451","customers_email_address":"pavanpatel@live.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sonam.abedin@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 03:44:05] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - app is not working | service xfer | update mac","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","zain.ahmed@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10382128,"tickets_number":10382128,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":152826,"accounts_type":"App\\Accounts","customer_id":173042,"accounts_name":"GU0250526242850TV","work_logs":"","subject":"app is not working | service xfer | update mac","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":641,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-03-19T09:44:03.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":152826,"leads_id":142489,"opportunities_id":276005,"name":"GU0250526242850TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":173042,"quantity":"2","custom_price":null,"package_id":19,"primary_address":"8729 Fairway Ln","primary_address2":null,"p_city":"McKinney","p_state":"57","p_postal_code":"75070","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8729 Fairway Ln","other_address2":null,"o_city":"McKinney","o_state":"57","o_postal_code":"75070","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp","source_of_call":null,"bdr_id":64,"tc_id":0,"verifier_id":58,"verification_time":"2025-05-26 16:45:33","card_charged_with_gateway":"Stripe Offline","transaction_id":"pi_3RT9j3JVyhiUgydC1nMlTupc","transaction_amount":"440.00","transaction_currency":"USD","managedby":552,"updatedby":558,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-05-27T06:05:43.000000Z","updated_at":"2026-03-19T09:43:52.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":173042,"customers_firstname":"Kumar","customers_lastname":"Saswat","customers_telephone":"17323257785","alternate_mobile":null,"customers_email_address":"rishu001@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4508442,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17323257785

voc;What do you mean? Its on my phone only, the current app has started crashing so i need another app to work on my phone

res; informed the cx that team will connect with you

out;cb arranged","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-02-12T21:35:08.000000Z"},{"id":4508740,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 /77-7323257785 

Query- Cx want to xfer services into Stb emu pro

Resolution- Informed there will 25$ charges need to pay for xfer Service

cx not ready to pay asking for any legal proof where is service charge mentioned while checking 

call disconnected called back cx but lots of noice from cx end unable here anything tried calling twice 

Outcome- Pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"22","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-12T22:17:07.000000Z","updated_at":"2026-02-12T22:17:07.000000Z"},{"id":4511779,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 /77-7323257785 

Called cx n response

No options for VM","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-13T18:04:56.000000Z","updated_at":"2026-02-13T18:04:56.000000Z"},{"id":4512565,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  7323257785

issue -  cx  want to xfer service into smart stb plus 

resolution -  cx  called again for same  guided him to install stb emu pro but he want to activate smart stb checked in hd3 sonia mam told need to pay xfer fee informed same cx  not agreed he was saying why  was not told before share legal proof  arranged cb  

outcome -  nicky pls check with tech for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-02-13T20:36:20.000000Z","updated_at":"2026-02-13T20:36:20.000000Z"},{"id":4514048,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 / 88 7323257785- no response

*67 7323257785 spoke with cx he said that he is using stb emu app he is not liking, so he was xfer service to smart stb plus

checked with John sir he said that if he will buy licenec as his own then can do... so cx wants trial on that app for few days then if it works fine then he will do permanently

cx driving car wants cb after 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T00:29:05.000000Z","updated_at":"2026-02-14T00:29:05.000000Z"},{"id":4514257,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 / 88 7323257785- no response

Cx said cb me tomo at 9:00 AM MST","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-14T01:09:56.000000Z","updated_at":"2026-02-14T01:09:56.000000Z"},{"id":4516781,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"cid- 7323257785 / 88 7323257785

spoke with cx he already downloaded the smart stb plus

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

trial for 3 days

https://www.crm3.servercenter.xyz/admin/view-tickets/10382128/accounts

CX WILL MAKE PAYMENT THEN","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T18:57:02.000000Z","updated_at":"2026-02-14T18:57:02.000000Z"},{"id":4525419,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785  spoke with cx for the followup

he said its working fine so wanna xfer the service

he said he will buy the licence for it then will connect","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-16T17:10:37.000000Z","updated_at":"2026-02-16T17:10:37.000000Z"},{"id":4533931,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 / 88 7323257785/ *67 7323257785 called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-18T16:11:38.000000Z","updated_at":"2026-02-18T16:11:38.000000Z"},{"id":4534275,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"IBC

7323257785

Query: cx called and said connect with me swara

Resolution: shared with the swara maam in hd2 and she said that xfer the call 

Outcome: call xfred to swara","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-18T17:42:41.000000Z","updated_at":"2026-02-18T17:42:41.000000Z"},{"id":4534341,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"taken xfer from Asim

cx purchased licence wanna xfer service to smart stb plus permanently

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

Expiry Date: 26-11-2030 . 

Accounts Number #GU0250526242850TV 

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[2026-03-19 03:44:05] Production.INFO: opp5  
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voc;What do you mean? Its on my phone only, the current app has started crashing so i need another app to work on my phone

res; informed the cx that team will connect with you

out;cb arranged","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-02-12T21:35:08.000000Z"},{"id":4508740,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Query- Cx want to xfer services into Stb emu pro

Resolution- Informed there will 25$ charges need to pay for xfer Service

cx not ready to pay asking for any legal proof where is service charge mentioned while checking 

call disconnected called back cx but lots of noice from cx end unable here anything tried calling twice 

Outcome- Pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"22","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-12T22:17:07.000000Z","updated_at":"2026-02-12T22:17:07.000000Z"},{"id":4511779,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Called cx n response

No options for VM","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-13T18:04:56.000000Z","updated_at":"2026-02-13T18:04:56.000000Z"},{"id":4512565,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  7323257785

issue -  cx  want to xfer service into smart stb plus 

resolution -  cx  called again for same  guided him to install stb emu pro but he want to activate smart stb checked in hd3 sonia mam told need to pay xfer fee informed same cx  not agreed he was saying why  was not told before share legal proof  arranged cb  

outcome -  nicky pls check with tech for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-02-13T20:36:20.000000Z","updated_at":"2026-02-13T20:36:20.000000Z"},{"id":4514048,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

*67 7323257785 spoke with cx he said that he is using stb emu app he is not liking, so he was xfer service to smart stb plus

checked with John sir he said that if he will buy licenec as his own then can do... so cx wants trial on that app for few days then if it works fine then he will do permanently

cx driving car wants cb after 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T00:29:05.000000Z","updated_at":"2026-02-14T00:29:05.000000Z"},{"id":4514257,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

Cx said cb me tomo at 9:00 AM MST","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-14T01:09:56.000000Z","updated_at":"2026-02-14T01:09:56.000000Z"},{"id":4516781,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"cid- 7323257785 \/ 88 7323257785

spoke with cx he already downloaded the smart stb plus

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

trial for 3 days

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10382128\/accounts

CX WILL MAKE PAYMENT THEN","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T18:57:02.000000Z","updated_at":"2026-02-14T18:57:02.000000Z"},{"id":4525419,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785  spoke with cx for the followup

he said its working fine so wanna xfer the service

he said he will buy the licence for it then will connect","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-16T17:10:37.000000Z","updated_at":"2026-02-16T17:10:37.000000Z"},{"id":4533931,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785\/ *67 7323257785 called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-18T16:11:38.000000Z","updated_at":"2026-02-18T16:11:38.000000Z"},{"id":4534275,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"IBC

7323257785

Query: cx called and said connect with me swara

Resolution: shared with the swara maam in hd2 and she said that xfer the call 

Outcome: call xfred to swara","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-18T17:42:41.000000Z","updated_at":"2026-02-18T17:42:41.000000Z"},{"id":4534341,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"taken xfer from Asim

cx purchased licence wanna xfer service to smart stb plus permanently

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

Expiry Date: 26-11-2030 . 

Accounts Number #GU0250526242850TV 

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[2026-03-19 03:44:05] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","zain.ahmed@virtuallaptop.xyz"]}  
[2026-03-19 03:44:05] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 03:44:05] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - app is not working | service xfer | update mac","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","zain.ahmed@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10382128,"tickets_number":10382128,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":152826,"accounts_type":"App\\Accounts","customer_id":173042,"accounts_name":"GU0250526242850TV","work_logs":"","subject":"app is not working | service xfer | update mac","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":641,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-03-19T09:44:03.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":152826,"leads_id":142489,"opportunities_id":276005,"name":"GU0250526242850TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":173042,"quantity":"2","custom_price":null,"package_id":19,"primary_address":"8729 Fairway Ln","primary_address2":null,"p_city":"McKinney","p_state":"57","p_postal_code":"75070","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"8729 Fairway Ln","other_address2":null,"o_city":"McKinney","o_state":"57","o_postal_code":"75070","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp","source_of_call":null,"bdr_id":64,"tc_id":0,"verifier_id":58,"verification_time":"2025-05-26 16:45:33","card_charged_with_gateway":"Stripe Offline","transaction_id":"pi_3RT9j3JVyhiUgydC1nMlTupc","transaction_amount":"440.00","transaction_currency":"USD","managedby":552,"updatedby":558,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-05-27T06:05:43.000000Z","updated_at":"2026-03-19T09:43:52.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":173042,"customers_firstname":"Kumar","customers_lastname":"Saswat","customers_telephone":"17323257785","alternate_mobile":null,"customers_email_address":"rishu001@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4508442,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"GuruTv Chating with 17323257785

voc;What do you mean? Its on my phone only, the current app has started crashing so i need another app to work on my phone

res; informed the cx that team will connect with you

out;cb arranged","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-02-12T21:35:08.000000Z"},{"id":4508740,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Query- Cx want to xfer services into Stb emu pro

Resolution- Informed there will 25$ charges need to pay for xfer Service

cx not ready to pay asking for any legal proof where is service charge mentioned while checking 

call disconnected called back cx but lots of noice from cx end unable here anything tried calling twice 

Outcome- Pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"22","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-12T22:17:07.000000Z","updated_at":"2026-02-12T22:17:07.000000Z"},{"id":4511779,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Called cx n response

No options for VM","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-13T18:04:56.000000Z","updated_at":"2026-02-13T18:04:56.000000Z"},{"id":4512565,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  7323257785

issue -  cx  want to xfer service into smart stb plus 

resolution -  cx  called again for same  guided him to install stb emu pro but he want to activate smart stb checked in hd3 sonia mam told need to pay xfer fee informed same cx  not agreed he was saying why  was not told before share legal proof  arranged cb  

outcome -  nicky pls check with tech for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-02-13T20:36:20.000000Z","updated_at":"2026-02-13T20:36:20.000000Z"},{"id":4514048,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

*67 7323257785 spoke with cx he said that he is using stb emu app he is not liking, so he was xfer service to smart stb plus

checked with John sir he said that if he will buy licenec as his own then can do... so cx wants trial on that app for few days then if it works fine then he will do permanently

cx driving car wants cb after 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T00:29:05.000000Z","updated_at":"2026-02-14T00:29:05.000000Z"},{"id":4514257,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

Cx said cb me tomo at 9:00 AM MST","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-14T01:09:56.000000Z","updated_at":"2026-02-14T01:09:56.000000Z"},{"id":4516781,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"cid- 7323257785 \/ 88 7323257785

spoke with cx he already downloaded the smart stb plus

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

trial for 3 days

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10382128\/accounts

CX WILL MAKE PAYMENT THEN","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T18:57:02.000000Z","updated_at":"2026-02-14T18:57:02.000000Z"},{"id":4525419,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785  spoke with cx for the followup

he said its working fine so wanna xfer the service

he said he will buy the licence for it then will connect","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-16T17:10:37.000000Z","updated_at":"2026-02-16T17:10:37.000000Z"},{"id":4533931,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785\/ *67 7323257785 called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-18T16:11:38.000000Z","updated_at":"2026-02-18T16:11:38.000000Z"},{"id":4534275,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"IBC

7323257785

Query: cx called and said connect with me swara

Resolution: shared with the swara maam in hd2 and she said that xfer the call 

Outcome: call xfred to swara","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-18T17:42:41.000000Z","updated_at":"2026-02-18T17:42:41.000000Z"},{"id":4534341,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"taken xfer from Asim

cx purchased licence wanna xfer service to smart stb plus permanently

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

Expiry Date: 26-11-2030 . 

Accounts Number #GU0250526242850TV 

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Query- Cx want to xfer services into Stb emu pro

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Query- Cx want to xfer services into Stb emu pro

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issue -  cx  want to xfer service into smart stb plus 

resolution -  cx  called again for same  guided him to install stb emu pro but he want to activate smart stb checked in hd3 sonia mam told need to pay xfer fee informed same cx  not agreed he was saying why  was not told before share legal proof  arranged cb  

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cid- 7323257785 \/ 88 7323257785- no response

*67 7323257785 spoke with cx he said that he is using stb emu app he is not liking, so he was xfer service to smart stb plus

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trial for 3 days

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Expiry Date: 26-11-2030 . 

Accounts Number #GU0250526242850TV 

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[2026-03-19 03:44:05] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"zain.ahmed@virtuallaptop.xyz"}  
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voc;What do you mean? Its on my phone only, the current app has started crashing so i need another app to work on my phone

res; informed the cx that team will connect with you

out;cb arranged","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":641,"is_active":"1","created_at":"2026-02-12T21:35:08.000000Z","updated_at":"2026-02-12T21:35:08.000000Z","managed_by":{"myid":641,"first_name":"Zain","last_name":"Ahmed","email":"zain.ahmed@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-07T01:14:15.000000Z","updated_at":"2026-03-14T09:56:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10383763,\"3\":10383856,\"8\":10389281},\"opportunity_ids\":[]}","extension_3cx":"2612","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4508740,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Query- Cx want to xfer services into Stb emu pro

Resolution- Informed there will 25$ charges need to pay for xfer Service

cx not ready to pay asking for any legal proof where is service charge mentioned while checking 

call disconnected called back cx but lots of noice from cx end unable here anything tried calling twice 

Outcome- Pending","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"22","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-12T22:17:07.000000Z","updated_at":"2026-02-12T22:17:07.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4511779,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"OBC

17323257785 \/77-7323257785 

Called cx n response

No options for VM","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":660,"is_active":"1","created_at":"2026-02-13T18:04:56.000000Z","updated_at":"2026-02-13T18:04:56.000000Z","managed_by":{"myid":660,"first_name":"Nicky","last_name":"Arun","email":"nicky.arun@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:15:54.000000Z","updated_at":"2026-03-12T16:53:56.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"8\":10387146,\"11\":10387468,\"15\":10388278,\"16\":10388769,\"18\":10390280,\"20\":10390293},\"opportunity_ids\":[]}","extension_3cx":"2626","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4512565,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"ibc

caller no -  7323257785

issue -  cx  want to xfer service into smart stb plus 

resolution -  cx  called again for same  guided him to install stb emu pro but he want to activate smart stb checked in hd3 sonia mam told need to pay xfer fee informed same cx  not agreed he was saying why  was not told before share legal proof  arranged cb  

outcome -  nicky pls check with tech for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"15","type":"Tickets","comment_manage_by":311,"is_active":"1","created_at":"2026-02-13T20:36:20.000000Z","updated_at":"2026-02-13T20:36:20.000000Z","managed_by":{"myid":311,"first_name":"Vashi","last_name":"Sharma","email":"vashi.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:43:45.000000Z","updated_at":"2026-03-09T13:46:23.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2252","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-09","suspension_reason":"{\"ticket_ids\":{\"0\":10383409,\"4\":10387639,\"5\":10387655,\"6\":10387699,\"7\":10388226,\"8\":10388695,\"9\":10388721,\"11\":10388900,\"12\":10388912,\"13\":10389015,\"14\":10389027,\"15\":10389031},\"opportunity_ids\":[]}","extension_3cx":"2037","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4514048,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

*67 7323257785 spoke with cx he said that he is using stb emu app he is not liking, so he was xfer service to smart stb plus

checked with John sir he said that if he will buy licenec as his own then can do... so cx wants trial on that app for few days then if it works fine then he will do permanently

cx driving car wants cb after 10 mins","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T00:29:05.000000Z","updated_at":"2026-02-14T00:29:05.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4514257,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785- no response

Cx said cb me tomo at 9:00 AM MST","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":247,"is_active":"1","created_at":"2026-02-14T01:09:56.000000Z","updated_at":"2026-02-14T01:09:56.000000Z","managed_by":{"myid":247,"first_name":"Abdullah","last_name":"Nazeer","email":"Abdullah@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-03-17T04:51:34.000000Z","updated_at":"2026-03-16T22:42:33.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"2082","shift_id":null,"department_id":null,"team_leader":372,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"13\":10383866,\"19\":10385082,\"21\":10385591,\"29\":10387830,\"41\":10389685,\"44\":10389883,\"49\":10390520,\"56\":10390884,\"58\":10390975},\"opportunity_ids\":[]}","extension_3cx":"2082","extension_name":null,"extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4516781,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"cid- 7323257785 \/ 88 7323257785

spoke with cx he already downloaded the smart stb plus

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

trial for 3 days

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10382128\/accounts

CX WILL MAKE PAYMENT THEN","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-14T18:57:02.000000Z","updated_at":"2026-02-14T18:57:02.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4525419,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785  spoke with cx for the followup

he said its working fine so wanna xfer the service

he said he will buy the licence for it then will connect","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-16T17:10:37.000000Z","updated_at":"2026-02-16T17:10:37.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4533931,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 7323257785 \/ 88 7323257785\/ *67 7323257785 called cx no response left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-18T16:11:38.000000Z","updated_at":"2026-02-18T16:11:38.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4534275,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"IBC

7323257785

Query: cx called and said connect with me swara

Resolution: shared with the swara maam in hd2 and she said that xfer the call 

Outcome: call xfred to swara","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":658,"is_active":"1","created_at":"2026-02-18T17:42:41.000000Z","updated_at":"2026-02-18T17:42:41.000000Z","managed_by":{"myid":658,"first_name":"Asim","last_name":"Shiekh","email":"asim.sheikh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-11-27T22:13:02.000000Z","updated_at":"2026-03-02T13:49:37.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-02","suspension_reason":"{\"ticket_ids\":{\"14\":10384454,\"15\":10384533,\"23\":10385233,\"28\":10386642,\"29\":10386923},\"opportunity_ids\":[]}","extension_3cx":"2624","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4534341,"threads_id":10382128,"threads_type":"App\\Tickets","images":"","description":"taken xfer from Asim

cx purchased licence wanna xfer service to smart stb plus permanently

soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

Expiry Date: 26-11-2030 . 

Accounts Number #GU0250526242850TV 

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Query- Cx want to xfer services into Stb emu pro

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trial for 3 days

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Query- Cx want to xfer services into Stb emu pro

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call disconnected called back cx but lots of noice from cx end unable here anything tried calling twice 

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trial for 3 days

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soft- C8:88:FE:A6:8B:AA

MAC- 00:1A:79:A6:8B:AA

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[2026-03-19 03:46:02] Production.INFO: opp5  
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device - firestick 

app - stb emu 

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[2026-03-19 03:46:02] Production.INFO: opp5  
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caller no - 7327995681 

issue -  blank screen on channels 

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device - firestick 

app - stb emu 

URL -  upg 

deleted Mac address:-00:1A:79:38:34:64

Mac-  00:1A:79:61:37:60 

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[2026-03-19 03:46:02] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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device - firestick 

app - stb emu 

URL -  upg 

deleted Mac address:-00:1A:79:38:34:64

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app - stb emu 

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issue -  blank screen on channels 

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device - firestick 

app - stb emu 

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caller no - 7327995681 

issue -  blank screen on channels 

resolution -  cx. called said she getting blank screen on channels n god checked internet was working other app working fine in firestick checked Mac ID n reactivated still same rebooted wifi not worked so deleted app n reconfigured  cx. got the channels 

device - firestick 

app - stb emu 

URL -  upg 

deleted Mac address:-00:1A:79:38:34:64

Mac-  00:1A:79:61:37:60 

Ip 73.246.107.140

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[2026-03-19 03:47:29] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed 75/ Update mac","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10385052,"tickets_number":10385052,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136657,"accounts_type":"App\\Accounts","customer_id":156012,"accounts_name":"BO0200903298000TV1","work_logs":"","subject":"Authorization failed 75/ Update mac","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":550,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-22T02:02:35.000000Z","updated_at":"2026-03-19T09:47:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136657,"leads_id":125459,"opportunities_id":190302,"name":"BO0200903298000TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":156012,"quantity":"1","custom_price":"210","package_id":19,"primary_address":"6114 Stonecat Ct","primary_address2":null,"p_city":"New Market","p_state":"31","p_postal_code":"21774","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"6114 Stonecat Ct","other_address2":null,"o_city":"New Market","o_state":"31","o_postal_code":"21774","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0200903298000TV","bdr_id":271,"tc_id":0,"verifier_id":347,"verification_time":"2024-12-08 20:33:21","card_charged_with_gateway":"Converge pay","transaction_id":"06040C","transaction_amount":null,"transaction_currency":null,"managedby":348,"updatedby":558,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-16T10:59:05.000000Z","updated_at":"2026-03-19T09:47:16.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156012,"customers_firstname":"Venkata","customers_lastname":"Sunil Tirumala","customers_telephone":"13016558045","alternate_mobile":"6672009841","customers_email_address":"mail2tvskc@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4551201,"threads_id":10385052,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21/02/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



Please update the mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-22T02:02:35.000000Z","updated_at":"2026-02-22T02:02:35.000000Z"},{"id":4666868,"threads_id":10385052,"threads_type":"App\\Tickets","images":"","description":"updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:47:27.000000Z","updated_at":"2026-03-19T09:47:27.000000Z"}],"reminder":[],"customers":{"customers_id":156012,"customers_firstname":"Venkata","customers_lastname":"Sunil Tirumala","customers_telephone":"13016558045","alternate_mobile":"6672009841","customers_email_address":"mail2tvskc@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}} 
[2026-03-19 03:47:29] Production.INFO: opp5  
[2026-03-19 03:47:29] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed 75\/ Update mac","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10385052,"tickets_number":10385052,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":136657,"accounts_type":"App\\Accounts","customer_id":156012,"accounts_name":"BO0200903298000TV1","work_logs":"","subject":"Authorization failed 75\/ Update mac","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":550,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-22T02:02:35.000000Z","updated_at":"2026-03-19T09:47:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":136657,"leads_id":125459,"opportunities_id":190302,"name":"BO0200903298000TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":156012,"quantity":"1","custom_price":"210","package_id":19,"primary_address":"6114 Stonecat Ct","primary_address2":null,"p_city":"New Market","p_state":"31","p_postal_code":"21774","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"6114 Stonecat Ct","other_address2":null,"o_city":"New Market","o_state":"31","o_postal_code":"21774","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0200903298000TV","bdr_id":271,"tc_id":0,"verifier_id":347,"verification_time":"2024-12-08 20:33:21","card_charged_with_gateway":"Converge pay","transaction_id":"06040C","transaction_amount":null,"transaction_currency":null,"managedby":348,"updatedby":558,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-16T10:59:05.000000Z","updated_at":"2026-03-19T09:47:16.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":156012,"customers_firstname":"Venkata","customers_lastname":"Sunil Tirumala","customers_telephone":"13016558045","alternate_mobile":"6672009841","customers_email_address":"mail2tvskc@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4551201,"threads_id":10385052,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



Please update the mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-22T02:02:35.000000Z","updated_at":"2026-02-22T02:02:35.000000Z"},{"id":4666868,"threads_id":10385052,"threads_type":"App\\Tickets","images":"","description":"updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:47:27.000000Z","updated_at":"2026-03-19T09:47:27.000000Z"}],"reminder":[],"customers":{"customers_id":156012,"customers_firstname":"Venkata","customers_lastname":"Sunil Tirumala","customers_telephone":"13016558045","alternate_mobile":"6672009841","customers_email_address":"mail2tvskc@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}}  
[2026-03-19 03:47:29] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}  
[2026-03-19 03:47:29] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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[2026-03-19 03:47:29] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"deepak.sharma@virtuallaptop.xyz"}  
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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:DA:CC:4E

Old mac address deleted - 

 Deepak Sharma changed FRT23 :00:1A:79:DA:CC:47 to Deleted on 21\/02\/2026 06:59 pm 

Done by - Deepak 

Ip - 73.129.177.219 

working good now 

( referral pitched )



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spoke with cx he said dont liking ur app any other app avail

my tv online 

95:68:c4:b7:84:88 trial on this aap 

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cid-19132062178 \/ 8819132062178 \/*6719132062178  called cx no response left vm.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-02-20T16:01:40.000000Z","updated_at":"2026-02-20T16:01:40.000000Z"},{"id":4549738,"threads_id":10383951,"threads_type":"App\\Tickets","images":"","description":"obc

cid-19132062178 spoke with cx  he wanna continue with this appp

hence update the mac

my tv online

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[2026-03-19 03:53:26] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - App Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sarah.paul@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10388643,"tickets_number":10388643,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":309,"accounts_id":75843,"accounts_type":"App\\Accounts","customer_id":78409,"accounts_name":null,"work_logs":"","subject":"App Not Working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":64,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-19T09:53:24.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-04-04","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":75843,"leads_id":78397,"opportunities_id":175604,"name":"TC0240511172770TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":78409,"quantity":"2","custom_price":"430","package_id":19,"primary_address":"7265 Sheffield Ln","primary_address2":null,"p_city":"Dublin","p_state":"12","p_postal_code":"94568","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7265 Sheffield Ln","other_address2":null,"o_city":"Dublin","o_state":"12","o_postal_code":"94568","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240113459590TV","bdr_id":64,"tc_id":0,"verifier_id":309,"verification_time":"2024-05-11 21:15:51","card_charged_with_gateway":"Converge pay","transaction_id":"08630D","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":377,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-05-13T08:32:17.000000Z","updated_at":"2026-03-05T10:49:17.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":78409,"customers_firstname":"Valliappan","customers_lastname":"Ramanathan","customers_telephone":"5104026402","alternate_mobile":"5103585735","customers_email_address":"rama.valliappan@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz"},"managed_by":{"myid":64,"first_name":"Sagar","last_name":"Chauhan","email":"sagar.chauhan@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4599974,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC- Cx called on my ext and said he has 2 connection and 1 is not working, getting some restarting portal error, Please cb to fix.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-05T04:11:53.000000Z"},{"id":4599980,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"8[21:10]\tkrishna.pathak: sagar.chauhan: sonam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:12:18.000000Z","updated_at":"2026-03-05T04:12:18.000000Z"},{"id":4601916,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

called both number

tried with 88 and vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-05T18:57:00.000000Z","updated_at":"2026-03-05T18:57:00.000000Z"},{"id":4605192,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC

5104026402

as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https://www.crm3.servercenter.xyz/admin/view-leads/78397

Package Offered-- :   430 USD for 5 years 6 months subscription {STB EMU APP INSTALLED -TRIAL DONE}","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:08:58.000000Z","updated_at":"2026-03-06T05:08:58.000000Z"},{"id":4605207,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"amount need to charged- $25

device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



call xfered to sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:12:13.000000Z","updated_at":"2026-03-06T05:12:13.000000Z"},{"id":4605215,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"cal got xfer dhuruv but call dropped called back but not connected  please  try in the morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2026-03-06T05:13:49.000000Z","updated_at":"2026-03-06T05:13:49.000000Z"},{"id":4605249,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"ibc

 5104026402

cx said while transfer call drop

need to talk billing team

xfr sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-06T05:28:16.000000Z","updated_at":"2026-03-06T05:28:16.000000Z"},{"id":4605263,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"As per customer  requested he want to xfer his service on FIRETV STICK so card got charged $ 25 usd.

Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https://www.crm3.servercenter.xyz/admin/view-tickets/10388989/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

Transaction Id : 060326C18-5084269D-7F1F-4326-8886-781C33C41886

Amount : $25.00

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[2026-03-19 03:53:26] Production.INFO: opp5  
[2026-03-19 03:53:26] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - App Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sarah.paul@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10388643,"tickets_number":10388643,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":309,"accounts_id":75843,"accounts_type":"App\\Accounts","customer_id":78409,"accounts_name":null,"work_logs":"","subject":"App Not Working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":64,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-19T09:53:24.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-04-04","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":75843,"leads_id":78397,"opportunities_id":175604,"name":"TC0240511172770TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":78409,"quantity":"2","custom_price":"430","package_id":19,"primary_address":"7265 Sheffield Ln","primary_address2":null,"p_city":"Dublin","p_state":"12","p_postal_code":"94568","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7265 Sheffield Ln","other_address2":null,"o_city":"Dublin","o_state":"12","o_postal_code":"94568","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240113459590TV","bdr_id":64,"tc_id":0,"verifier_id":309,"verification_time":"2024-05-11 21:15:51","card_charged_with_gateway":"Converge pay","transaction_id":"08630D","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":377,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-05-13T08:32:17.000000Z","updated_at":"2026-03-05T10:49:17.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":78409,"customers_firstname":"Valliappan","customers_lastname":"Ramanathan","customers_telephone":"5104026402","alternate_mobile":"5103585735","customers_email_address":"rama.valliappan@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz"},"managed_by":{"myid":64,"first_name":"Sagar","last_name":"Chauhan","email":"sagar.chauhan@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4599974,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC- Cx called on my ext and said he has 2 connection and 1 is not working, getting some restarting portal error, Please cb to fix.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-05T04:11:53.000000Z"},{"id":4599980,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"8[21:10]\tkrishna.pathak: sagar.chauhan: sonam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:12:18.000000Z","updated_at":"2026-03-05T04:12:18.000000Z"},{"id":4601916,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

called both number

tried with 88 and vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-05T18:57:00.000000Z","updated_at":"2026-03-05T18:57:00.000000Z"},{"id":4605192,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC

5104026402

as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/78397

Package Offered-- :   430 USD for 5 years 6 months subscription {STB EMU APP INSTALLED -TRIAL DONE}","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:08:58.000000Z","updated_at":"2026-03-06T05:08:58.000000Z"},{"id":4605207,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"amount need to charged- $25

device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



call xfered to sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:12:13.000000Z","updated_at":"2026-03-06T05:12:13.000000Z"},{"id":4605215,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"cal got xfer dhuruv but call dropped called back but not connected  please  try in the morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2026-03-06T05:13:49.000000Z","updated_at":"2026-03-06T05:13:49.000000Z"},{"id":4605249,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"ibc

 5104026402

cx said while transfer call drop

need to talk billing team

xfr sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-06T05:28:16.000000Z","updated_at":"2026-03-06T05:28:16.000000Z"},{"id":4605263,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"As per customer  requested he want to xfer his service on FIRETV STICK so card got charged $ 25 usd.

Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

Transaction Id : 060326C18-5084269D-7F1F-4326-8886-781C33C41886

Amount : $25.00

Currency : USD","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2026-03-06T05:35:23.000000Z","updated_at":"2026-03-06T05:35:23.000000Z"},{"id":4607243,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"kindly update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T20:27:12.000000Z","updated_at":"2026-03-06T20:27:12.000000Z"},{"id":4666870,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"old mac is yet working , pls check .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:53:24.000000Z","updated_at":"2026-03-19T09:53:24.000000Z"}],"reminder":[{"id":132362,"threads_id":10388643,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-04-04 23:00:00","assigned_to":76,"managed_by":309,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-05T04:12:10.000000Z","updated_at":"2026-03-08T07:29:09.000000Z","reminder_noti":1}],"customers":{"customers_id":78409,"customers_firstname":"Valliappan","customers_lastname":"Ramanathan","customers_telephone":"5104026402","alternate_mobile":"5103585735","customers_email_address":"rama.valliappan@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["sarah.paul@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"]}}}  
[2026-03-19 03:53:26] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["sarah.paul@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"]}  
[2026-03-19 03:53:26] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sarah.paul@virtuallaptop.xyz"}  
[2026-03-19 03:53:26] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - App Not Working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["sarah.paul@virtuallaptop.xyz","sagar.chauhan@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10388643,"tickets_number":10388643,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":309,"accounts_id":75843,"accounts_type":"App\\Accounts","customer_id":78409,"accounts_name":null,"work_logs":"","subject":"App Not Working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":64,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-19T09:53:24.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-04-04","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":75843,"leads_id":78397,"opportunities_id":175604,"name":"TC0240511172770TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":78409,"quantity":"2","custom_price":"430","package_id":19,"primary_address":"7265 Sheffield Ln","primary_address2":null,"p_city":"Dublin","p_state":"12","p_postal_code":"94568","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"7265 Sheffield Ln","other_address2":null,"o_city":"Dublin","o_state":"12","o_postal_code":"94568","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Outbound Call","source_of_call":"TC0240113459590TV","bdr_id":64,"tc_id":0,"verifier_id":309,"verification_time":"2024-05-11 21:15:51","card_charged_with_gateway":"Converge pay","transaction_id":"08630D","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":377,"assign_to":64,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-05-13T08:32:17.000000Z","updated_at":"2026-03-05T10:49:17.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":78409,"customers_firstname":"Valliappan","customers_lastname":"Ramanathan","customers_telephone":"5104026402","alternate_mobile":"5103585735","customers_email_address":"rama.valliappan@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":309,"first_name":"Sarah","last_name":"Paul","email":"sarah.paul@virtuallaptop.xyz"},"managed_by":{"myid":64,"first_name":"Sagar","last_name":"Chauhan","email":"sagar.chauhan@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4599974,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC- Cx called on my ext and said he has 2 connection and 1 is not working, getting some restarting portal error, Please cb to fix.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:11:53.000000Z","updated_at":"2026-03-05T04:11:53.000000Z"},{"id":4599980,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"8[21:10]\tkrishna.pathak: sagar.chauhan: sonam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":64,"is_active":"1","created_at":"2026-03-05T04:12:18.000000Z","updated_at":"2026-03-05T04:12:18.000000Z"},{"id":4601916,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.

called both number

tried with 88 and vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":496,"is_active":"1","created_at":"2026-03-05T18:57:00.000000Z","updated_at":"2026-03-05T18:57:00.000000Z"},{"id":4605192,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"IBC

5104026402

as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/78397

Package Offered-- :   430 USD for 5 years 6 months subscription {STB EMU APP INSTALLED -TRIAL DONE}","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:08:58.000000Z","updated_at":"2026-03-06T05:08:58.000000Z"},{"id":4605207,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"amount need to charged- $25

device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



call xfered to sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-06T05:12:13.000000Z","updated_at":"2026-03-06T05:12:13.000000Z"},{"id":4605215,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"cal got xfer dhuruv but call dropped called back but not connected  please  try in the morning","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":309,"is_active":"1","created_at":"2026-03-06T05:13:49.000000Z","updated_at":"2026-03-06T05:13:49.000000Z"},{"id":4605249,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"ibc

 5104026402

cx said while transfer call drop

need to talk billing team

xfr sarah mam","additional_help":"","work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":252,"is_active":"1","created_at":"2026-03-06T05:28:16.000000Z","updated_at":"2026-03-06T05:28:16.000000Z"},{"id":4605263,"threads_id":10388643,"threads_type":"App\\Tickets","images":"","description":"As per customer  requested he want to xfer his service on FIRETV STICK so card got charged $ 25 usd.

Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

Transaction Id : 060326C18-5084269D-7F1F-4326-8886-781C33C41886

Amount : $25.00

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5104026402

as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/78397

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device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



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Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

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5104026402

as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/78397

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device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



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 5104026402

cx said while transfer call drop

need to talk billing team

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Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

Transaction Id : 060326C18-5084269D-7F1F-4326-8886-781C33C41886

Amount : $25.00

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[2026-03-19 03:53:26] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sagar.chauhan@virtuallaptop.xyz"}  
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as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

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device- firetv - stb emu

 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



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Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

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as per cx his firectik is not working so

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guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

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Email Address rama.valliappan@gmail.com 

detail shared in verifier group



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MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

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as per cx his firectik is not working so

want to xfer service to new

guide him baout charges 

cx agreed 

Account Number -  TC0240511172770TV

Name - \t          Valliappan Ramanathan 

Brand -   Guru 

Telephone  - \t5104026402 

 MAC ID -   00:1A:79:62:61:60

old mac id - 00:1A:79:B7:51:6B - deleted 

https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/78397

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 Billing Address1: 7265 Sheffield Ln

Dublin, California, 94568, United States 

Email Address rama.valliappan@gmail.com 

detail shared in verifier group



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Please genrrate seprate ticket  for new mac add update if genrated then  ignire and close this case..

MY PART IS DONE 



PAYMNT :- https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10388989\/accounts

 MAC ID - 00:1A:79:62:61:60

STB EMU APP

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Amount : $25.00

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[2026-03-19 03:57:17] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Mac address update / Auth failed 75","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10381581,"tickets_number":10381581,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":50480,"accounts_type":"App\\Accounts","customer_id":51870,"accounts_name":null,"work_logs":"","subject":"Mac address update / Auth failed 75","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":550,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-03-19T09:57:16.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":50480,"leads_id":51863,"opportunities_id":132158,"name":"BO0230529562690TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":51870,"quantity":"1","custom_price":"300","package_id":91,"primary_address":"20 Condamine drive","primary_address2":null,"p_city":"sinnamon park","p_state":"836","p_postal_code":"4073","p_country":"13","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"20 Condamine drive","other_address2":null,"o_city":"sinnamon park","o_state":"836","o_postal_code":"4073","o_country":"13","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0200420544040TV","bdr_id":67,"tc_id":0,"verifier_id":309,"verification_time":"2023-05-29 16:27:59","card_charged_with_gateway":"Stripe","transaction_id":"pi_3NDEWqJVyhiUgydC0Upvf2eq","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2023-05-30T04:50:04.000000Z","updated_at":"2026-03-19T09:57:00.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4499785,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"IBC

1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10/02/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



Please update mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-02-11T00:58:20.000000Z"},{"id":4666872,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"updated mac id .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:57:16.000000Z","updated_at":"2026-03-19T09:57:16.000000Z"}],"reminder":[],"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}} 
[2026-03-19 03:57:17] Production.INFO: opp5  
[2026-03-19 03:57:17] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Mac address update \/ Auth failed 75","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10381581,"tickets_number":10381581,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":50480,"accounts_type":"App\\Accounts","customer_id":51870,"accounts_name":null,"work_logs":"","subject":"Mac address update \/ Auth failed 75","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":550,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-03-19T09:57:16.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":50480,"leads_id":51863,"opportunities_id":132158,"name":"BO0230529562690TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":51870,"quantity":"1","custom_price":"300","package_id":91,"primary_address":"20 Condamine drive","primary_address2":null,"p_city":"sinnamon park","p_state":"836","p_postal_code":"4073","p_country":"13","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"20 Condamine drive","other_address2":null,"o_city":"sinnamon park","o_state":"836","o_postal_code":"4073","o_country":"13","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0200420544040TV","bdr_id":67,"tc_id":0,"verifier_id":309,"verification_time":"2023-05-29 16:27:59","card_charged_with_gateway":"Stripe","transaction_id":"pi_3NDEWqJVyhiUgydC0Upvf2eq","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2023-05-30T04:50:04.000000Z","updated_at":"2026-03-19T09:57:00.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4499785,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"IBC

1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



Please update mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-02-11T00:58:20.000000Z"},{"id":4666872,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"updated mac id .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:57:16.000000Z","updated_at":"2026-03-19T09:57:16.000000Z"}],"reminder":[],"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}}  
[2026-03-19 03:57:17] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}  
[2026-03-19 03:57:17] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 03:57:17] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Mac address update \/ Auth failed 75","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10381581,"tickets_number":10381581,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":50480,"accounts_type":"App\\Accounts","customer_id":51870,"accounts_name":null,"work_logs":"","subject":"Mac address update \/ Auth failed 75","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":550,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-03-19T09:57:16.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":50480,"leads_id":51863,"opportunities_id":132158,"name":"BO0230529562690TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":51870,"quantity":"1","custom_price":"300","package_id":91,"primary_address":"20 Condamine drive","primary_address2":null,"p_city":"sinnamon park","p_state":"836","p_postal_code":"4073","p_country":"13","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"20 Condamine drive","other_address2":null,"o_city":"sinnamon park","o_state":"836","o_postal_code":"4073","o_country":"13","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0200420544040TV","bdr_id":67,"tc_id":0,"verifier_id":309,"verification_time":"2023-05-29 16:27:59","card_charged_with_gateway":"Stripe","transaction_id":"pi_3NDEWqJVyhiUgydC0Upvf2eq","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2023-05-30T04:50:04.000000Z","updated_at":"2026-03-19T09:57:00.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4499785,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"IBC

1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



Please update mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-02-11T00:58:20.000000Z"},{"id":4666872,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"updated mac id .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:57:16.000000Z","updated_at":"2026-03-19T09:57:16.000000Z"}],"reminder":[],"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}}  
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1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



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1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



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[2026-03-19 03:57:17] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"deepak.sharma@virtuallaptop.xyz"}  
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1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



Please update mac address","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"13","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-02-11T00:58:20.000000Z","updated_at":"2026-02-11T00:58:20.000000Z","managed_by":{"myid":550,"first_name":"Deepak","last_name":"Sharma","email":"deepak.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-04-18T00:30:47.000000Z","updated_at":"2026-03-11T16:51:12.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2393","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-11","suspension_reason":"{\"ticket_ids\":[10388719],\"opportunity_ids\":[]}","extension_3cx":"2099","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":4666872,"threads_id":10381581,"threads_type":"App\\Tickets","images":"","description":"updated mac id .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:57:16.000000Z","updated_at":"2026-03-19T09:57:16.000000Z","managed_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T16:56:29.000000Z","updated_at":"2026-03-16T02:59:46.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"1\":10388486},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"BDR","extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[],"customers":{"customers_id":51870,"customers_firstname":"Meeta","customers_lastname":"Ratanjee","customers_telephone":"400020979","alternate_mobile":null,"customers_email_address":"meeta_r@yahoo.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","deepak.sharma@virtuallaptop.xyz"]}}}  
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1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



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1400020979

Cx said that she is getting Authorization failed 75 error

Mac -  00:1A:79:28:94:2C

So checked and re activation done ,asked cx to reboot ,

Still not working 

So checked and re installed the app and 

New mac  00:1A:79:36:87:E9 

Old Mac deleted -

 Deepak Sharma changed FRT23 :00:1A:79:28:94:2C to Deleted on 10\/02\/2026 05:55 pm 

Done by - Deepak

Ip - NA State Online 



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[2026-03-19 03:59:50] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10391889,"tickets_number":10391889,"categories_id":31,"prioritys_id":2,"status_id":12,"assigned_to":76,"accounts_id":141523,"accounts_type":"App\\Accounts","customer_id":161648,"accounts_name":null,"work_logs":"","subject":"Authorization failed error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":569,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-19T09:59:50.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":141523,"leads_id":131095,"opportunities_id":251370,"name":"BO0191215227550TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":161648,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11121 Medallion Ln","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75035","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11121 Medallion Ln","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75035","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0191215227550TV","bdr_id":436,"tc_id":0,"verifier_id":317,"verification_time":"2025-02-01 11:08:29","card_charged_with_gateway":"Converge pay","transaction_id":"06443D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":436,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-06T06:28:42.000000Z","updated_at":"2026-03-19T09:59:41.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":null,"religion_id":3,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4647499,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14695435978

Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

 Cx getting the same issue again and again , he spends approx 30 min on each call . He gets the same error every time he turns on the TV . Now he wants to take the issue to the court and wants to claim the refund after the cancellation. 

Outcome : Callback from Sonia.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-15T03:37:20.000000Z"},{"id":4647507,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"This call was 42 min. Callback after 10 AM CST.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:39:40.000000Z","updated_at":"2026-03-15T03:39:40.000000Z"},{"id":4648439,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"obc

9914695435978 

Called for follow up

guided him to change mac id

deleted old one

and added new mac id-

Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

checked

working all good

issue resolved

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T16:07:34.000000Z","updated_at":"2026-03-15T16:07:34.000000Z"},{"id":4658748,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"OBC

9914695435978 /9914699254686 

Called for follow up

confirmed working all good

Please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-17T18:39:14.000000Z","updated_at":"2026-03-17T18:39:14.000000Z"},{"id":4666874,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:59:50.000000Z","updated_at":"2026-03-19T09:59:50.000000Z"}],"reminder":[{"id":135070,"threads_id":10391889,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:00:00","assigned_to":76,"managed_by":141,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T03:37:31.000000Z","updated_at":"2026-03-17T18:39:36.000000Z","reminder_noti":1}],"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"]}}} 
[2026-03-19 03:59:50] Production.INFO: opp5  
[2026-03-19 03:59:50] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391889,"tickets_number":10391889,"categories_id":31,"prioritys_id":2,"status_id":12,"assigned_to":76,"accounts_id":141523,"accounts_type":"App\\Accounts","customer_id":161648,"accounts_name":null,"work_logs":"","subject":"Authorization failed error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":569,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-19T09:59:50.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":141523,"leads_id":131095,"opportunities_id":251370,"name":"BO0191215227550TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":161648,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11121 Medallion Ln","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75035","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11121 Medallion Ln","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75035","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0191215227550TV","bdr_id":436,"tc_id":0,"verifier_id":317,"verification_time":"2025-02-01 11:08:29","card_charged_with_gateway":"Converge pay","transaction_id":"06443D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":436,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-06T06:28:42.000000Z","updated_at":"2026-03-19T09:59:41.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":null,"religion_id":3,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4647499,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14695435978

Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

 Cx getting the same issue again and again , he spends approx 30 min on each call . He gets the same error every time he turns on the TV . Now he wants to take the issue to the court and wants to claim the refund after the cancellation. 

Outcome : Callback from Sonia.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-15T03:37:20.000000Z"},{"id":4647507,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"This call was 42 min. Callback after 10 AM CST.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:39:40.000000Z","updated_at":"2026-03-15T03:39:40.000000Z"},{"id":4648439,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"obc

9914695435978 

Called for follow up

guided him to change mac id

deleted old one

and added new mac id-

Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

checked

working all good

issue resolved

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T16:07:34.000000Z","updated_at":"2026-03-15T16:07:34.000000Z"},{"id":4658748,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"OBC

9914695435978 \/9914699254686 

Called for follow up

confirmed working all good

Please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-17T18:39:14.000000Z","updated_at":"2026-03-17T18:39:14.000000Z"},{"id":4666874,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:59:50.000000Z","updated_at":"2026-03-19T09:59:50.000000Z"}],"reminder":[{"id":135070,"threads_id":10391889,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:00:00","assigned_to":76,"managed_by":141,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T03:37:31.000000Z","updated_at":"2026-03-17T18:39:36.000000Z","reminder_noti":1}],"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"]}}}  
[2026-03-19 03:59:50] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"]}  
[2026-03-19 03:59:50] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 03:59:50] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10391889,"tickets_number":10391889,"categories_id":31,"prioritys_id":2,"status_id":12,"assigned_to":76,"accounts_id":141523,"accounts_type":"App\\Accounts","customer_id":161648,"accounts_name":null,"work_logs":"","subject":"Authorization failed error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":569,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-19T09:59:50.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":141523,"leads_id":131095,"opportunities_id":251370,"name":"BO0191215227550TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":161648,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11121 Medallion Ln","primary_address2":null,"p_city":"Frisco","p_state":"57","p_postal_code":"75035","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11121 Medallion Ln","other_address2":null,"o_city":"Frisco","o_state":"57","o_postal_code":"75035","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"BO0191215227550TV","bdr_id":436,"tc_id":0,"verifier_id":317,"verification_time":"2025-02-01 11:08:29","card_charged_with_gateway":"Converge pay","transaction_id":"06443D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":436,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-06T06:28:42.000000Z","updated_at":"2026-03-19T09:59:41.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":null,"religion_id":3,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":12,"name":"Resolved Follow Up"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4647499,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"IBC

CID 14695435978

Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

 Cx getting the same issue again and again , he spends approx 30 min on each call . He gets the same error every time he turns on the TV . Now he wants to take the issue to the court and wants to claim the refund after the cancellation. 

Outcome : Callback from Sonia.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-15T03:37:20.000000Z"},{"id":4647507,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"This call was 42 min. Callback after 10 AM CST.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:39:40.000000Z","updated_at":"2026-03-15T03:39:40.000000Z"},{"id":4648439,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"obc

9914695435978 

Called for follow up

guided him to change mac id

deleted old one

and added new mac id-

Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

checked

working all good

issue resolved

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T16:07:34.000000Z","updated_at":"2026-03-15T16:07:34.000000Z"},{"id":4658748,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"OBC

9914695435978 \/9914699254686 

Called for follow up

confirmed working all good

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CID 14695435978

Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

 Cx getting the same issue again and again , he spends approx 30 min on each call . He gets the same error every time he turns on the TV . Now he wants to take the issue to the court and wants to claim the refund after the cancellation. 

Outcome : Callback from Sonia.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-15T03:37:20.000000Z"},{"id":4647507,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"This call was 42 min. Callback after 10 AM CST.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:39:40.000000Z","updated_at":"2026-03-15T03:39:40.000000Z"},{"id":4648439,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"obc

9914695435978 

Called for follow up

guided him to change mac id

deleted old one

and added new mac id-

Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

checked

working all good

issue resolved

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T16:07:34.000000Z","updated_at":"2026-03-15T16:07:34.000000Z"},{"id":4658748,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"OBC

9914695435978 \/9914699254686 

Called for follow up

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Caller : Mr Harsh

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Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

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Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

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9914695435978 

Called for follow up

guided him to change mac id

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Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

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CID 14695435978

Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

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guided him to change mac id

deleted old one

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reloaded

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Caller : Mr Harsh

Issue : Want to talk to manager

Resolution : Checked in HD for xfer . Call xfer not possible. 



abdullah: Abhinav arrange cb for morning from sonya maam once



 

 Cx getting the same issue again and again , he spends approx 30 min on each call . He gets the same error every time he turns on the TV . Now he wants to take the issue to the court and wants to claim the refund after the cancellation. 

Outcome : Callback from Sonia.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"32","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:37:20.000000Z","updated_at":"2026-03-15T03:37:20.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647507,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"This call was 42 min. Callback after 10 AM CST.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":569,"is_active":"1","created_at":"2026-03-15T03:39:40.000000Z","updated_at":"2026-03-15T03:39:40.000000Z","managed_by":{"myid":569,"first_name":"Abhinav","last_name":"Goyal","email":"abhinav.goyal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:51:20.000000Z","updated_at":"2026-03-04T13:47:52.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-04","suspension_reason":"{\"ticket_ids\":{\"1\":10382755,\"6\":10384879,\"8\":10385477,\"9\":10385544,\"10\":10386554,\"19\":10387312,\"21\":10387540,\"22\":10387567,\"28\":10387674},\"opportunity_ids\":[]}","extension_3cx":"2582","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4648439,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"obc

9914695435978 

Called for follow up

guided him to change mac id

deleted old one

and added new mac id-

Mac 00:1A:79:57:27:A8

Ip-not coming

reloaded

checked

working all good

issue resolved

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T16:07:34.000000Z","updated_at":"2026-03-15T16:07:34.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658748,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"OBC

9914695435978 \/9914699254686 

Called for follow up

confirmed working all good

Please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-17T18:39:14.000000Z","updated_at":"2026-03-17T18:39:14.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666874,"threads_id":10391889,"threads_type":"App\\Tickets","images":"","description":"updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T09:59:50.000000Z","updated_at":"2026-03-19T09:59:50.000000Z","managed_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T16:56:29.000000Z","updated_at":"2026-03-16T02:59:46.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"1\":10388486},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"BDR","extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":135070,"threads_id":10391889,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 23:00:00","assigned_to":76,"managed_by":141,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-15T03:37:31.000000Z","updated_at":"2026-03-17T18:39:36.000000Z","reminder_noti":1}],"customers":{"customers_id":161648,"customers_firstname":"Harsh","customers_lastname":"Salpekar","customers_telephone":"14695435978","alternate_mobile":"14699254686","customers_email_address":"harsh.salpekar@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","abhinav.goyal@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 04:01:26] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - VOD Issues","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10392252,"tickets_number":10392252,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":139580,"accounts_type":"App\\Accounts","customer_id":158888,"accounts_name":null,"work_logs":"","subject":"VOD Issues","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":499,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-19T10:01:25.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":139580,"leads_id":128335,"opportunities_id":254572,"name":"BO0201229466130TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":158888,"quantity":"1","custom_price":"350","package_id":133,"primary_address":"14 Townsend Pl","primary_address2":null,"p_city":"Merrimack","p_state":"40","p_postal_code":"03054","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"14 Townsend Pl","other_address2":null,"o_city":"Merrimack","o_state":"40","o_postal_code":"03054","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp  ( Ex  )","source_of_call":"BO0201229466130TV","bdr_id":67,"tc_id":0,"verifier_id":397,"verification_time":"2025-01-04 19:42:36","card_charged_with_gateway":"Converge pay","transaction_id":"05763D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-17T08:42:06.000000Z","updated_at":"2026-03-19T10:01:11.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4653022,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699   

my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z"},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z"},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z"},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z"},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z"},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z"},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z"},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z"},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z"},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z"},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z"},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z"}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}}} 
[2026-03-19 04:01:26] Production.INFO: opp5  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - VOD Issues","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392252,"tickets_number":10392252,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":139580,"accounts_type":"App\\Accounts","customer_id":158888,"accounts_name":null,"work_logs":"","subject":"VOD Issues","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":499,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-19T10:01:25.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":139580,"leads_id":128335,"opportunities_id":254572,"name":"BO0201229466130TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":158888,"quantity":"1","custom_price":"350","package_id":133,"primary_address":"14 Townsend Pl","primary_address2":null,"p_city":"Merrimack","p_state":"40","p_postal_code":"03054","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"14 Townsend Pl","other_address2":null,"o_city":"Merrimack","o_state":"40","o_postal_code":"03054","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp  ( Ex  )","source_of_call":"BO0201229466130TV","bdr_id":67,"tc_id":0,"verifier_id":397,"verification_time":"2025-01-04 19:42:36","card_charged_with_gateway":"Converge pay","transaction_id":"05763D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-17T08:42:06.000000Z","updated_at":"2026-03-19T10:01:11.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4653022,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699   

my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z"},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z"},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z"},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z"},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z"},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z"},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z"},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z"},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z"},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z"},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z"},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z"}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}}}  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - VOD Issues","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392252,"tickets_number":10392252,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":139580,"accounts_type":"App\\Accounts","customer_id":158888,"accounts_name":null,"work_logs":"","subject":"VOD Issues","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":499,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-19T10:01:25.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":139580,"leads_id":128335,"opportunities_id":254572,"name":"BO0201229466130TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":158888,"quantity":"1","custom_price":"350","package_id":133,"primary_address":"14 Townsend Pl","primary_address2":null,"p_city":"Merrimack","p_state":"40","p_postal_code":"03054","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"14 Townsend Pl","other_address2":null,"o_city":"Merrimack","o_state":"40","o_postal_code":"03054","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp  ( Ex  )","source_of_call":"BO0201229466130TV","bdr_id":67,"tc_id":0,"verifier_id":397,"verification_time":"2025-01-04 19:42:36","card_charged_with_gateway":"Converge pay","transaction_id":"05763D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-17T08:42:06.000000Z","updated_at":"2026-03-19T10:01:11.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4653022,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699   

my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z"},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z"},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z"},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z"},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z"},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z"},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z"},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z"},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z"},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z"},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z"},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z"}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}}}  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"anita.panjare@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - VOD Issues","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10392252,"tickets_number":10392252,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":139580,"accounts_type":"App\\Accounts","customer_id":158888,"accounts_name":null,"work_logs":"","subject":"VOD Issues","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":499,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-19T10:01:25.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":139580,"leads_id":128335,"opportunities_id":254572,"name":"BO0201229466130TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":158888,"quantity":"1","custom_price":"350","package_id":133,"primary_address":"14 Townsend Pl","primary_address2":null,"p_city":"Merrimack","p_state":"40","p_postal_code":"03054","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"14 Townsend Pl","other_address2":null,"o_city":"Merrimack","o_state":"40","o_postal_code":"03054","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp  ( Ex  )","source_of_call":"BO0201229466130TV","bdr_id":67,"tc_id":0,"verifier_id":397,"verification_time":"2025-01-04 19:42:36","card_charged_with_gateway":"Converge pay","transaction_id":"05763D","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-17T08:42:06.000000Z","updated_at":"2026-03-19T10:01:11.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4653022,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699   

my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z"},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z"},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z"},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z"},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z"},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z"},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z"},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z"},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z"},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z"},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z"},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z"}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z"},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z"},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z"},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z"},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z"},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z"},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z"},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z"},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z"},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z"},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z"},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z"}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 04:01:26] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"anita.panjare@virtuallaptop.xyz"}  
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my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

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Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



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my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

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CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

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Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

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Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

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Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



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my TV, doesn't show content for.many category

It simply says loading...

Mar 16, 2026 07:56 AM

I tried reboot l, still same issue



cx not getting vod list 

asked to cx  reboot cx unresponsive","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-16T14:46:22.000000Z","updated_at":"2026-03-16T14:46:22.000000Z","managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-02-23T22:31:25.000000Z","updated_at":"2026-03-14T09:56:44.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2352","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"0\":10379246,\"8\":10381850,\"11\":10382257,\"12\":10382258},\"opportunity_ids\":[]}","extension_3cx":"2105","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4653201,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699 

Cx said I'm outside rn, I'll check and will cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-16T15:27:05.000000Z","updated_at":"2026-03-16T15:27:05.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4654126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699  

voc  :- 

Mar 16, 2026 12:33 PM

Hi, this is still not working



 res  :-  I have shared the details with the relevant team . A ticket has been opened","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-16T18:37:32.000000Z","updated_at":"2026-03-16T18:37:32.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657509,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T13:14:23.000000Z","updated_at":"2026-03-17T13:14:23.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657790,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"IBC&OBC

CID - 15182483699 

Cx called for the same concern so was checking but call got disconnected so callback again but cx did not pick up the call","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-17T14:52:16.000000Z","updated_at":"2026-03-17T14:52:16.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658044,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

Hi, Hi, what's the status,Issue is still not resolved , It still says loading....For Many categories,  I called yesterday as well

shared with hayaa for outcall, please outcall and tc 

Not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-17T16:03:04.000000Z","updated_at":"2026-03-17T16:03:04.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4658214,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Said all the live channels are working good but under VOD-Hindi Webseries it's only loading. Ts done, deleted and reactivated the MAC reloaded the portal but still same than tried to go for reset but cx said he need to go outside will cb

8[10:38]\tnishu.verma: hayaa.bhat: this side no issue found all good","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"18","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-17T16:42:34.000000Z","updated_at":"2026-03-17T16:42:34.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662877,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

99-5182483699

Called twice to cx reached vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T16:24:22.000000Z","updated_at":"2026-03-18T16:24:22.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4663089,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699 

vo c :- It has been 3 days since I've contacted you.

res :- inform our team will try to reach you but unfortunately our calls have not been connecting. ask for alt same or prefer time  cx shared  the prefer ed time

2:30 pm today EST. same number

pls tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":701,"is_active":"1","created_at":"2026-03-18T17:05:57.000000Z","updated_at":"2026-03-18T17:05:57.000000Z","managed_by":{"myid":701,"first_name":"Sudhanshu","last_name":"Sinha","email":"sudhanshu.sinha@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:49:51.000000Z","updated_at":"2026-03-18T15:55:28.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":{\"1\":10392302},\"opportunity_ids\":[]}","extension_3cx":"2650","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664100,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"BossTv Chating with 15182483699    whatsapp

Mar 18, 2026 02:14 PM

Thankyou Haya, it was really helpful for solving my issue.

plz close this ticket","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":417,"is_active":"1","created_at":"2026-03-18T20:17:08.000000Z","updated_at":"2026-03-18T20:17:08.000000Z","managed_by":{"myid":417,"first_name":"Simran","last_name":"Sharma","email":"simran.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-28T06:08:28.000000Z","updated_at":"2026-03-17T17:40:15.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2314","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"4\":10391375},\"opportunity_ids\":[]}","extension_3cx":"2069","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664126,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"OBC

5182483699

Cx said still the Hindi webseries is not working but live channels are working good. Checked again w VOD it was working good from our end

So guided cx instead of MAGic launcher install STB EMU app. Reconfigured again>>Saved URL and than relaunched the app it started working



NEW MAC: 00:1A:79:48:36:99

Deleted MAC: 00:1A:79:84:0C:C3



Please update new MAC","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"33","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-18T20:21:54.000000Z","updated_at":"2026-03-18T20:21:54.000000Z","managed_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:34:27.000000Z","updated_at":"2026-03-17T11:25:03.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2275","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":[10392514,10392531],\"opportunity_ids\":[]}","extension_3cx":"2022","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666876,"threads_id":10392252,"threads_type":"App\\Tickets","images":"","description":"mac updated ,","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:01:25.000000Z","updated_at":"2026-03-19T10:01:25.000000Z","managed_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T16:56:29.000000Z","updated_at":"2026-03-16T02:59:46.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"1\":10388486},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"BDR","extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":135387,"threads_id":10392252,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-25 12:30:00","assigned_to":76,"managed_by":394,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T14:46:34.000000Z","updated_at":"2026-03-19T10:01:13.000000Z","reminder_noti":0}],"customers":{"customers_id":158888,"customers_firstname":"Jitendera","customers_lastname":"Gupta","customers_telephone":"15182483699","alternate_mobile":null,"customers_email_address":"j_gupt@yahoo.co.in"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 04:28:27] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to xfer service/ MAC id update","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10332965,"tickets_number":10332965,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":162302,"accounts_type":"App\\Accounts","customer_id":182212,"accounts_name":null,"work_logs":"","subject":"Need to xfer service/ MAC id update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":605,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2026-03-19T10:28:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":162302,"leads_id":151659,"opportunities_id":290971,"name":"TC0240821766380TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":182212,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"4705 Teverola Dr","primary_address2":null,"p_city":"Round Rock","p_state":"57","p_postal_code":"78665","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4705 Teverola Dr","other_address2":null,"o_city":"Round Rock","o_state":"57","o_postal_code":"78665","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"TC0240821766380TV","bdr_id":396,"tc_id":0,"verifier_id":58,"verification_time":"2025-08-27 14:18:14","card_charged_with_gateway":"Converge pay","transaction_id":"270825C29-5913920E-5330-4C30-8EF7-D69F316C0060","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":377,"assign_to":396,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-28T05:26:24.000000Z","updated_at":"2026-03-19T10:28:02.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":156,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3851921,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z"},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z"},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z"},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z"},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z"},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z"},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z"},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-23T14:13:18.000000Z","updated_at":"2025-09-23T14:13:18.000000Z"},{"id":3900984,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-24T14:09:22.000000Z","updated_at":"2025-09-24T14:09:22.000000Z"},{"id":3907560,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z"},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T20:33:59.000000Z","updated_at":"2025-09-26T20:33:59.000000Z"},{"id":3912107,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Name:- Neeraj Kumar Pasumarthi 

TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https://www.crm3.servercenter.xyz/admin/view-accounts/162302

https://www.crm3.servercenter.xyz/admin/view-tickets/10332965/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z"},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z"},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z"},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z"},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z"},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26/11/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

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[2026-03-19 04:28:27] Production.INFO: opp5  
[2026-03-19 04:28:27] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to xfer service\/ MAC id update","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10332965,"tickets_number":10332965,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":162302,"accounts_type":"App\\Accounts","customer_id":182212,"accounts_name":null,"work_logs":"","subject":"Need to xfer service\/ MAC id update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":605,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2026-03-19T10:28:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":162302,"leads_id":151659,"opportunities_id":290971,"name":"TC0240821766380TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":182212,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"4705 Teverola Dr","primary_address2":null,"p_city":"Round Rock","p_state":"57","p_postal_code":"78665","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4705 Teverola Dr","other_address2":null,"o_city":"Round Rock","o_state":"57","o_postal_code":"78665","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"TC0240821766380TV","bdr_id":396,"tc_id":0,"verifier_id":58,"verification_time":"2025-08-27 14:18:14","card_charged_with_gateway":"Converge pay","transaction_id":"270825C29-5913920E-5330-4C30-8EF7-D69F316C0060","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":377,"assign_to":396,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-28T05:26:24.000000Z","updated_at":"2026-03-19T10:28:02.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":156,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3851921,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z"},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z"},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z"},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z"},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z"},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z"},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z"},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-23T14:13:18.000000Z","updated_at":"2025-09-23T14:13:18.000000Z"},{"id":3900984,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-24T14:09:22.000000Z","updated_at":"2025-09-24T14:09:22.000000Z"},{"id":3907560,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z"},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T20:33:59.000000Z","updated_at":"2025-09-26T20:33:59.000000Z"},{"id":3912107,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Name:- Neeraj Kumar Pasumarthi 

TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z"},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z"},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z"},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z"},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z"},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

State Online","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T23:46:08.000000Z","updated_at":"2025-09-29T23:46:08.000000Z"},{"id":4666878,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated same in account description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:28:27.000000Z","updated_at":"2026-03-19T10:28:27.000000Z"}],"reminder":[{"id":87769,"threads_id":10332965,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-26 16:30:00","assigned_to":141,"managed_by":605,"status":"1","read_status":"1","is_active":"1","created_at":"2025-09-13T20:43:06.000000Z","updated_at":"2025-09-26T21:30:19.000000Z","reminder_noti":0},{"id":87770,"threads_id":10332965,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-13 23:30:00","assigned_to":396,"managed_by":396,"status":"1","read_status":"1","is_active":"1","created_at":"2025-09-13T20:43:34.000000Z","updated_at":"2025-09-14T04:31:12.000000Z","reminder_noti":0}],"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"]}}}  
[2026-03-19 04:28:27] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"]}  
[2026-03-19 04:28:27] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 04:28:27] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to xfer service\/ MAC id update","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10332965,"tickets_number":10332965,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":162302,"accounts_type":"App\\Accounts","customer_id":182212,"accounts_name":null,"work_logs":"","subject":"Need to xfer service\/ MAC id update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":605,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2026-03-19T10:28:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":162302,"leads_id":151659,"opportunities_id":290971,"name":"TC0240821766380TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":182212,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"4705 Teverola Dr","primary_address2":null,"p_city":"Round Rock","p_state":"57","p_postal_code":"78665","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4705 Teverola Dr","other_address2":null,"o_city":"Round Rock","o_state":"57","o_postal_code":"78665","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"TC0240821766380TV","bdr_id":396,"tc_id":0,"verifier_id":58,"verification_time":"2025-08-27 14:18:14","card_charged_with_gateway":"Converge pay","transaction_id":"270825C29-5913920E-5330-4C30-8EF7-D69F316C0060","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":377,"assign_to":396,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-28T05:26:24.000000Z","updated_at":"2026-03-19T10:28:02.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":156,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3851921,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z"},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z"},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z"},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z"},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z"},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z"},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z"},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-23T14:13:18.000000Z","updated_at":"2025-09-23T14:13:18.000000Z"},{"id":3900984,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

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224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z"},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T20:33:59.000000Z","updated_at":"2025-09-26T20:33:59.000000Z"},{"id":3912107,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Name:- Neeraj Kumar Pasumarthi 

TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z"},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z"},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z"},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z"},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z"},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

State Online","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T23:46:08.000000Z","updated_at":"2025-09-29T23:46:08.000000Z"},{"id":4666878,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated same in account description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:28:27.000000Z","updated_at":"2026-03-19T10:28:27.000000Z"}],"reminder":[{"id":87769,"threads_id":10332965,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-26 16:30:00","assigned_to":141,"managed_by":605,"status":"1","read_status":"1","is_active":"1","created_at":"2025-09-13T20:43:06.000000Z","updated_at":"2025-09-26T21:30:19.000000Z","reminder_noti":0},{"id":87770,"threads_id":10332965,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2025-09-13 23:30:00","assigned_to":396,"managed_by":396,"status":"1","read_status":"1","is_active":"1","created_at":"2025-09-13T20:43:34.000000Z","updated_at":"2025-09-14T04:31:12.000000Z","reminder_noti":0}],"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","prem.tamboli@virtuallaptop.xyz"]}}}  
[2026-03-19 04:28:27] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"prem.tamboli@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Need to xfer service\/ MAC id update","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10332965,"tickets_number":10332965,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":162302,"accounts_type":"App\\Accounts","customer_id":182212,"accounts_name":null,"work_logs":"","subject":"Need to xfer service\/ MAC id update","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":605,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2026-03-19T10:28:27.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"313","last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":162302,"leads_id":151659,"opportunities_id":290971,"name":"TC0240821766380TV2","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":182212,"quantity":"1","custom_price":null,"package_id":90,"primary_address":"4705 Teverola Dr","primary_address2":null,"p_city":"Round Rock","p_state":"57","p_postal_code":"78665","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"4705 Teverola Dr","other_address2":null,"o_city":"Round Rock","o_state":"57","o_postal_code":"78665","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Expired","source_of_call":"TC0240821766380TV","bdr_id":396,"tc_id":0,"verifier_id":58,"verification_time":"2025-08-27 14:18:14","card_charged_with_gateway":"Converge pay","transaction_id":"270825C29-5913920E-5330-4C30-8EF7-D69F316C0060","transaction_amount":"220.00","transaction_currency":"USD","managedby":558,"updatedby":377,"assign_to":396,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-08-28T05:26:24.000000Z","updated_at":"2026-03-19T10:28:02.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":34,"religion_id":3,"language_id":156,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":182212,"customers_firstname":"Neeraj","customers_lastname":"Kumar Pasumarthi","customers_telephone":"14697686719","alternate_mobile":null,"customers_email_address":"neeraj9616@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":3851921,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC

CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z"},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z"},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z"},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z"},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z"},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z"},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z"},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-23T14:13:18.000000Z","updated_at":"2025-09-23T14:13:18.000000Z"},{"id":3900984,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-24T14:09:22.000000Z","updated_at":"2025-09-24T14:09:22.000000Z"},{"id":3907560,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z"},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

left vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T20:33:59.000000Z","updated_at":"2025-09-26T20:33:59.000000Z"},{"id":3912107,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Name:- Neeraj Kumar Pasumarthi 

TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z"},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z"},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z"},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z"},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z"},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

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CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z"},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z"},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z"},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z"},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z"},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z"},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z"},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

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224697686719

Called twice

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224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z"},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

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TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z"},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z"},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z"},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z"},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z"},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

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CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

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cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

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Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z","managed_by":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:36:29.000000Z","updated_at":"2026-03-06T18:17:46.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2195","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-06","suspension_reason":"{\"ticket_ids\":{\"0\":10311903,\"5\":10365717,\"6\":10372583,\"8\":10374914},\"opportunity_ids\":[]}","extension_3cx":"5003","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z","managed_by":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:36:29.000000Z","updated_at":"2026-03-06T18:17:46.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2195","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-06","suspension_reason":"{\"ticket_ids\":{\"0\":10311903,\"5\":10365717,\"6\":10372583,\"8\":10374914},\"opportunity_ids\":[]}","extension_3cx":"5003","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

Cid- 14697686719 

Called to cx for Above mention concern but  Reached on Vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":313,"is_active":"1","created_at":"2025-09-13T21:47:33.000000Z","updated_at":"2025-09-13T21:47:33.000000Z","managed_by":{"myid":313,"first_name":"Amar","last_name":"Singh","email":"amar.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-08-25T23:58:18.000000Z","updated_at":"2026-03-18T18:31:25.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2226","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-18","suspension_reason":"{\"ticket_ids\":[10371867,10381962,10392205],\"opportunity_ids\":[]}","extension_3cx":"2045","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":"No","credits":0}},{"id":3859205,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

will take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-15T13:40:43.000000Z","updated_at":"2025-09-15T13:40:43.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3894562,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Will take follow up on this tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-22T22:16:56.000000Z","updated_at":"2025-09-22T22:16:56.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3896570,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called twice

not answered

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224697686719

Called twice

not answered

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224697686719

Called for follow up

he was busy

said will call us back later","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-25T20:49:27.000000Z","updated_at":"2025-09-25T20:49:27.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3911907,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"OBC

224697686719

Called for follow up

not answered

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TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

pls take care.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"26","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-26T21:07:47.000000Z","updated_at":"2025-09-26T21:07:47.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":3912472,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"As discussed with Virat, assigning to him to call and transfer service for customer","additional_help":"","work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-26T22:09:04.000000Z","updated_at":"2025-09-26T22:09:04.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3913644,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"IBC:

14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

ps update the new MAC address","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":342,"is_active":"1","created_at":"2025-09-27T02:04:41.000000Z","updated_at":"2025-09-27T02:04:41.000000Z","managed_by":{"myid":342,"first_name":"Virat","last_name":"Patel","email":"virat.patel@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:45:16.000000Z","updated_at":"2026-03-12T17:53:22.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2148","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-12","suspension_reason":"{\"ticket_ids\":{\"2\":10379875,\"3\":10380526,\"4\":10381411,\"5\":10381839,\"6\":10382260,\"8\":10382827,\"9\":10383072,\"12\":10383461,\"13\":10383565,\"14\":10383728,\"15\":10383766,\"16\":10383775,\"17\":10384045,\"18\":10384110,\"19\":10384788,\"21\":10385055,\"22\":10385480,\"23\":10385900,\"24\":10385934,\"25\":10385981,\"26\":10386667,\"27\":10386822,\"28\":10387238,\"29\":10387346,\"30\":10387369,\"31\":10387481,\"33\":10388009,\"34\":10388020,\"35\":10388164,\"37\":10388179,\"40\":10388252,\"41\":10388317,\"45\":10388561,\"48\":10388988,\"49\":10389119,\"50\":10389147,\"51\":10389148,\"52\":10389151,\"53\":10389480,\"54\":10389496,\"55\":10389499,\"56\":10389507,\"57\":10389508,\"58\":10389512,\"59\":10389527,\"60\":10389532,\"64\":10389584,\"65\":10389626,\"66\":10389760,\"70\":10390128,\"82\":10390745},\"opportunity_ids\":[]}","extension_3cx":"2042","extension_name":"Technical","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":3914273,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Updated new mac id as same as in description.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":459,"is_active":"1","created_at":"2025-09-27T08:27:12.000000Z","updated_at":"2025-09-27T08:27:12.000000Z","managed_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2024-08-16T03:34:47.000000Z","updated_at":"2026-03-16T04:51:42.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"4322","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":[10388777],\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":3924648,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

4697686719

issue- cx want to transfer service from stb emu to stb emu pro

resolution- informed cxthat 25$ fee will be applicable but cx not ready to pay as he is saying within 3 month of service xfer there is not xfer fee

outcome- asked cx to wait for cb","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":524,"is_active":"1","created_at":"2025-09-29T22:54:17.000000Z","updated_at":"2025-09-29T22:54:17.000000Z","managed_by":{"myid":524,"first_name":"Sohail","last_name":"Khan","email":"sohail.khan@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-29T21:29:09.000000Z","updated_at":"2026-03-17T19:58:28.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2370","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-17","suspension_reason":"{\"ticket_ids\":{\"1\":10358873,\"25\":10389266,\"26\":10389432,\"36\":10390783,\"43\":10391146,\"47\":10391194,\"50\":10391429,\"58\":10391816,\"60\":10391834},\"opportunity_ids\":[]}","extension_3cx":"2065","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"No","credits":0}},{"id":3924987,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"ibc

224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

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CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

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Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



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Called for follow up

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TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

IP:-

Account no. :-TC0240821766380TV2 

done by Amar

Cx getting error of Operation did not completed.

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cx said he is getting error in the App

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issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

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CID: 14697686719 

Query: Cx want to use for Multiple device same Subscription

Resolution: Politely cx that this will only for one Subscription use it for only one device 

cx want use it multiple device with the same Subscription our cancel the Subscription Cx is asking for change it every 3\/6 month with another device conform cx there will charge for another change cx want to cancel or want cut 2 years want only for 1 year

take help form HD

Transfer the call to Sonia 

Pls take care","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"9","type":"Tickets","comment_manage_by":605,"is_active":"1","created_at":"2025-09-13T20:40:23.000000Z","updated_at":"2025-09-13T20:40:23.000000Z","managed_by":{"myid":605,"first_name":"Prem","last_name":"Tamboli","email":"prem.tamboli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-08-05T17:37:35.000000Z","updated_at":"2026-03-16T13:33:50.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"0\":10356585,\"8\":10388271,\"9\":10388699},\"opportunity_ids\":[]}","extension_3cx":"2604","extension_name":"CSR","extension_type":"CSR","is_csr_tl":"Yes","credits":0}},{"id":3851940,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Took transfer from Prem

Customer want refund

as not able to switch app to multiple devices

he said his friend was able to do

guided that is not possible

he need to take 1 more service for other device

otherwise there will be a transfer fee for switching

not ready to continue with us

asking for refund



Please take care for same","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2025-09-13T20:42:57.000000Z","updated_at":"2025-09-13T20:42:57.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":3852093,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:01:41.000000Z","updated_at":"2025-09-13T21:01:41.000000Z","managed_by":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:36:29.000000Z","updated_at":"2026-03-06T18:17:46.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2195","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-06","suspension_reason":"{\"ticket_ids\":{\"0\":10311903,\"5\":10365717,\"6\":10372583,\"8\":10374914},\"opportunity_ids\":[]}","extension_3cx":"5003","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":3852143,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Called the cx informed we cant switch to multiple device its not possible for now he wants to switch from smart tv to ipad please help him for same on stb emu tv app  for 3 years","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":396,"is_active":"1","created_at":"2025-09-13T21:08:32.000000Z","updated_at":"2025-09-13T21:08:32.000000Z","managed_by":{"myid":396,"first_name":"Eddy","last_name":"Emerson","email":"eddy.emerson@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:36:29.000000Z","updated_at":"2026-03-06T18:17:46.000000Z","user_name":null,"products_access":"0","role_id":6,"emp_id":"RO2195","shift_id":null,"department_id":3,"team_leader":294,"active_date":"2026-03-06","suspension_reason":"{\"ticket_ids\":{\"0\":10311903,\"5\":10365717,\"6\":10372583,\"8\":10374914},\"opportunity_ids\":[]}","extension_3cx":"5003","extension_name":"BDR","extension_type":"OBC-BDR","is_csr_tl":null,"credits":0}},{"id":3852376,"threads_id":10332965,"threads_type":"App\\Tickets","images":"","description":"Obc

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224697686719

Called for follow up

he said will transfer service after 1 week

want follow up on next Monday

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224697686719

Called twice

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224697686719

Called twice

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224697686719

Called for follow up

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224697686719

Called for follow up

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TN :- 14697686719 

BRAND:- Tashan 

Package- 3 years & 3 month only Subscription

Model- smart stb emu app

MAC ID- 00:1A:79:92:E4:89

OLD mac id mac id 00:1A:79:66:65:65

ISP:- Spectrum

Account Link:- https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/162302

https:\/\/www.crm3.servercenter.xyz\/admin\/view-tickets\/10332965\/accounts

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done by Amar

Cx getting error of Operation did not completed.

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14697686719 

cx said he is getting error in the App

so checked and fixed it and now playing fine



Device-- STB EMU TV pro in iPad

MAC-- 00:1A:79:92:E4:89

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4697686719

issue- cx want to transfer service from stb emu to stb emu pro

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224697686719

issue- service xfer

kindly update new mac id 00:1A:79:19:30:34 



DB FRT23

Mac 00:1A:79:19:30:34

Ip 63.70.1.62

Status On

Tariff 2019

Account Number TC0240821766380TV2

Phone 4697686719

Name Neeraj Kumar Pasumarthi

Group Tashan IPTV

Valid until 26\/11\/2028

At the expiration of Chakde

Last activity 2025-09-29 17:44:47

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APP STB EMU TV pro in Apple TV. 

activatio done by sonali 

 cx update  the new plzn as per plan cx services is 5 year 

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APP STB EMU TV pro in Apple TV. 

activatio done by sonali 

 cx update  the new plzn as per plan cx services is 5 year 

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Status On

Tariff 2019

Account Number GU0260119210810TV

Phone 9035219875

Name Kalyan Kumar Palakurthi

Group Guru IPTV

Valid until 18\/01\/2027

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Ip 98.212.105.21

Status On

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Account Number GU0260119210810TV

Phone 9035219875

Name Kalyan Kumar Palakurthi

Group Guru IPTV

Valid until 18\/01\/2027

At the expiration of Chakde

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12017726640 - 88 12017726640

Called cx no response

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cid 12018920802

called cx for concern cx asked he didnt get 6 month referral bonus yet

ref person https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/173668

added 6 months

kindly update expiry date","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"05","type":"Tickets","comment_manage_by":339,"is_active":"1","created_at":"2026-03-12T01:07:06.000000Z","updated_at":"2026-03-12T01:07:06.000000Z","managed_by":{"myid":339,"first_name":"Swara","last_name":"Singh","email":"swara.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:42:47.000000Z","updated_at":"2026-03-14T15:07:36.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2221","shift_id":null,"department_id":3,"team_leader":372,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"3\":10381941,\"20\":10391442,\"22\":10391525},\"opportunity_ids\":[]}","extension_3cx":"2029","extension_name":"Technical","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666883,"threads_id":10387417,"threads_type":"App\\Tickets","images":"","description":"mac id shows another ac , pls update .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:41:09.000000Z","updated_at":"2026-03-19T10:41:09.000000Z","managed_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-29T16:56:29.000000Z","updated_at":"2026-03-16T02:59:46.000000Z","user_name":null,"products_access":"0","role_id":5,"emp_id":"00","shift_id":null,"department_id":5,"team_leader":533,"active_date":"2026-03-15","suspension_reason":"{\"ticket_ids\":{\"1\":10388486},\"opportunity_ids\":[]}","extension_3cx":null,"extension_name":"BDR","extension_type":null,"is_csr_tl":null,"credits":0}}],"reminder":[{"id":131398,"threads_id":10387417,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-12 23:30:00","assigned_to":660,"managed_by":660,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-02T02:42:01.000000Z","updated_at":"2026-03-11T18:35:19.000000Z","reminder_noti":1}],"customers":{"customers_id":164833,"customers_firstname":"Krishna","customers_lastname":"Purru","customers_telephone":"12018920802","alternate_mobile":"12017726640","customers_email_address":"purrukrishna@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["swara.singh@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 04:43:01] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - authorization failed 75 /refund","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10387232,"tickets_number":10387232,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":140994,"accounts_type":"App\\Accounts","customer_id":161093,"accounts_name":null,"work_logs":"","subject":"authorization failed 75 /refund","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-19T10:42:59.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":140994,"leads_id":130540,"opportunities_id":257956,"name":"TC0250126787440TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":161093,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11059 Matinal Cir","primary_address2":null,"p_city":"San Diego","p_state":"12","p_postal_code":"92127","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11059 Matinal Cir","other_address2":null,"o_city":"San Diego","o_state":"12","o_postal_code":"92127","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"Sankush Grover 18586665943","bdr_id":59,"tc_id":0,"verifier_id":309,"verification_time":"2025-01-26 14:48:16","card_charged_with_gateway":"Stripe","transaction_id":"pi_3QldedJVyhiUgydC0IP44K9M","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-31T05:05:02.000000Z","updated_at":"2026-03-19T10:42:44.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4582347,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 18582019633 

voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



took help form HD 3 - ack by-  8[23:24]\tdhruv.kumar: share","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-01T06:26:04.000000Z"},{"id":4582369,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T07:30:34.000000Z","updated_at":"2026-03-01T07:30:34.000000Z"},{"id":4583177,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"OBC

18583810279 / 77

2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":318,"is_active":"1","created_at":"2026-03-01T17:19:02.000000Z","updated_at":"2026-03-01T17:19:02.000000Z"},{"id":4583855,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01/03/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h/s info - yes

Working good now

Outcome : follow up 



(Please Take 1-2 follow up , if works fine then send to accounts to change Mac )","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"7","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-01T19:41:59.000000Z","updated_at":"2026-03-01T19:41:59.000000Z"},{"id":4585475,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 18583810279 

issue- authorization failed 75 /refund 

follow up call

cx says now working fine

please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T23:46:51.000000Z","updated_at":"2026-03-01T23:46:51.000000Z"},{"id":4666885,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"mac updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:42:59.000000Z","updated_at":"2026-03-19T10:42:59.000000Z"}],"reminder":[{"id":131197,"threads_id":10387232,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-02 22:00:00","assigned_to":380,"managed_by":380,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-01T07:30:57.000000Z","updated_at":"2026-03-03T04:05:32.000000Z","reminder_noti":0}],"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}} 
[2026-03-19 04:43:01] Production.INFO: opp5  
[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - authorization failed 75 \/refund","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10387232,"tickets_number":10387232,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":140994,"accounts_type":"App\\Accounts","customer_id":161093,"accounts_name":null,"work_logs":"","subject":"authorization failed 75 \/refund","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-19T10:42:59.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":140994,"leads_id":130540,"opportunities_id":257956,"name":"TC0250126787440TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":161093,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11059 Matinal Cir","primary_address2":null,"p_city":"San Diego","p_state":"12","p_postal_code":"92127","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11059 Matinal Cir","other_address2":null,"o_city":"San Diego","o_state":"12","o_postal_code":"92127","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"Sankush Grover 18586665943","bdr_id":59,"tc_id":0,"verifier_id":309,"verification_time":"2025-01-26 14:48:16","card_charged_with_gateway":"Stripe","transaction_id":"pi_3QldedJVyhiUgydC0IP44K9M","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-31T05:05:02.000000Z","updated_at":"2026-03-19T10:42:44.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4582347,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 18582019633 

voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



took help form HD 3 - ack by-  8[23:24]\tdhruv.kumar: share","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-01T06:26:04.000000Z"},{"id":4582369,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T07:30:34.000000Z","updated_at":"2026-03-01T07:30:34.000000Z"},{"id":4583177,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"OBC

18583810279 \/ 77

2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":318,"is_active":"1","created_at":"2026-03-01T17:19:02.000000Z","updated_at":"2026-03-01T17:19:02.000000Z"},{"id":4583855,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



(Please Take 1-2 follow up , if works fine then send to accounts to change Mac )","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"7","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-01T19:41:59.000000Z","updated_at":"2026-03-01T19:41:59.000000Z"},{"id":4585475,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 18583810279 

issue- authorization failed 75 \/refund 

follow up call

cx says now working fine

please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T23:46:51.000000Z","updated_at":"2026-03-01T23:46:51.000000Z"},{"id":4666885,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"mac updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:42:59.000000Z","updated_at":"2026-03-19T10:42:59.000000Z"}],"reminder":[{"id":131197,"threads_id":10387232,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-02 22:00:00","assigned_to":380,"managed_by":380,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-01T07:30:57.000000Z","updated_at":"2026-03-03T04:05:32.000000Z","reminder_noti":0}],"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}}  
[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - authorization failed 75 \/refund","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10387232,"tickets_number":10387232,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":140994,"accounts_type":"App\\Accounts","customer_id":161093,"accounts_name":null,"work_logs":"","subject":"authorization failed 75 \/refund","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-19T10:42:59.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":140994,"leads_id":130540,"opportunities_id":257956,"name":"TC0250126787440TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":161093,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11059 Matinal Cir","primary_address2":null,"p_city":"San Diego","p_state":"12","p_postal_code":"92127","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11059 Matinal Cir","other_address2":null,"o_city":"San Diego","o_state":"12","o_postal_code":"92127","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"Sankush Grover 18586665943","bdr_id":59,"tc_id":0,"verifier_id":309,"verification_time":"2025-01-26 14:48:16","card_charged_with_gateway":"Stripe","transaction_id":"pi_3QldedJVyhiUgydC0IP44K9M","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-31T05:05:02.000000Z","updated_at":"2026-03-19T10:42:44.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4582347,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 18582019633 

voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



took help form HD 3 - ack by-  8[23:24]\tdhruv.kumar: share","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-01T06:26:04.000000Z"},{"id":4582369,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T07:30:34.000000Z","updated_at":"2026-03-01T07:30:34.000000Z"},{"id":4583177,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"OBC

18583810279 \/ 77

2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":318,"is_active":"1","created_at":"2026-03-01T17:19:02.000000Z","updated_at":"2026-03-01T17:19:02.000000Z"},{"id":4583855,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



(Please Take 1-2 follow up , if works fine then send to accounts to change Mac )","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"7","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-01T19:41:59.000000Z","updated_at":"2026-03-01T19:41:59.000000Z"},{"id":4585475,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 18583810279 

issue- authorization failed 75 \/refund 

follow up call

cx says now working fine

please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T23:46:51.000000Z","updated_at":"2026-03-01T23:46:51.000000Z"},{"id":4666885,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"mac updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:42:59.000000Z","updated_at":"2026-03-19T10:42:59.000000Z"}],"reminder":[{"id":131197,"threads_id":10387232,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-02 22:00:00","assigned_to":380,"managed_by":380,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-01T07:30:57.000000Z","updated_at":"2026-03-03T04:05:32.000000Z","reminder_noti":0}],"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}}  
[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"accounts1@virtuallaptop.xyz"},{"name":null,"address":"sanjeev.manuala@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - authorization failed 75 \/refund","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10387232,"tickets_number":10387232,"categories_id":31,"prioritys_id":3,"status_id":7,"assigned_to":76,"accounts_id":140994,"accounts_type":"App\\Accounts","customer_id":161093,"accounts_name":null,"work_logs":"","subject":"authorization failed 75 \/refund","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-19T10:42:59.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":140994,"leads_id":130540,"opportunities_id":257956,"name":"TC0250126787440TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":161093,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"11059 Matinal Cir","primary_address2":null,"p_city":"San Diego","p_state":"12","p_postal_code":"92127","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"11059 Matinal Cir","other_address2":null,"o_city":"San Diego","o_state":"12","o_postal_code":"92127","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"Sankush Grover 18586665943","bdr_id":59,"tc_id":0,"verifier_id":309,"verification_time":"2025-01-26 14:48:16","card_charged_with_gateway":"Stripe","transaction_id":"pi_3QldedJVyhiUgydC0IP44K9M","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":59,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-01-31T05:05:02.000000Z","updated_at":"2026-03-19T10:42:44.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":57,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4582347,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 18582019633 

voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



took help form HD 3 - ack by-  8[23:24]\tdhruv.kumar: share","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-01T06:26:04.000000Z"},{"id":4582369,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T07:30:34.000000Z","updated_at":"2026-03-01T07:30:34.000000Z"},{"id":4583177,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"OBC

18583810279 \/ 77

2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":318,"is_active":"1","created_at":"2026-03-01T17:19:02.000000Z","updated_at":"2026-03-01T17:19:02.000000Z"},{"id":4583855,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



(Please Take 1-2 follow up , if works fine then send to accounts to change Mac )","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"7","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-01T19:41:59.000000Z","updated_at":"2026-03-01T19:41:59.000000Z"},{"id":4585475,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 18583810279 

issue- authorization failed 75 \/refund 

follow up call

cx says now working fine

please update new mac id on accounts","additional_help":"","work_logs":null,"resolution":null,"talk_time":"2","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T23:46:51.000000Z","updated_at":"2026-03-01T23:46:51.000000Z"},{"id":4666885,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"mac updated .","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":558,"is_active":"1","created_at":"2026-03-19T10:42:59.000000Z","updated_at":"2026-03-19T10:42:59.000000Z"}],"reminder":[{"id":131197,"threads_id":10387232,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-02 22:00:00","assigned_to":380,"managed_by":380,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-01T07:30:57.000000Z","updated_at":"2026-03-03T04:05:32.000000Z","reminder_noti":0}],"customers":{"customers_id":161093,"customers_firstname":"Harsh","customers_lastname":"Khera","customers_telephone":"18583810279","alternate_mobile":null,"customers_email_address":"khera.harsh@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["accounts1@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



took help form HD 3 - ack by-  8[23:24]\tdhruv.kumar: share","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-01T06:26:04.000000Z","updated_at":"2026-03-01T06:26:04.000000Z"},{"id":4582369,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-01T07:30:34.000000Z","updated_at":"2026-03-01T07:30:34.000000Z"},{"id":4583177,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"OBC

18583810279 \/ 77

2.Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":318,"is_active":"1","created_at":"2026-03-01T17:19:02.000000Z","updated_at":"2026-03-01T17:19:02.000000Z"},{"id":4583855,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"IBC

6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



(Please Take 1-2 follow up , if works fine then send to accounts to change Mac )","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"7","type":"Tickets","comment_manage_by":550,"is_active":"1","created_at":"2026-03-01T19:41:59.000000Z","updated_at":"2026-03-01T19:41:59.000000Z"},{"id":4585475,"threads_id":10387232,"threads_type":"App\\Tickets","images":"","description":"obc

cid- 18583810279 

issue- authorization failed 75 \/refund 

follow up call

cx says now working fine

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[2026-03-19 04:43:01] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sanjeev.manuala@virtuallaptop.xyz"}  
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voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



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18583810279 \/ 77

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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



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voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



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18583810279 \/ 77

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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



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cx says now working fine

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voc- I am tired of calling your support number and your service. In last few days I have made more than 6 calls.

Each time I have to watch tv I have to call you first to fix error.

I keep getting authorization failed : 75

Can you plz process my refund request?

6+ calls and still issue is not resolved.



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6672009841

Cx said that he is getting authorization failed 75- getting multiple times

So changed mac address 

New mac address - 00:1A:79:1C:4B:EB

Old mac address deleted - 

Deepak Sharma changed FRT23 :00:1A:79:1C:4B:83 to Deleted on 01\/03\/2026 12:38 pm 

Done by - Deepak 

Ip -76.176.62.92 

Also send h\/s info - yes

Working good now

Outcome : follow up 



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[2026-03-19 04:44:37] Production.INFO: opp5  
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[2026-03-19 04:47:37] Production.INFO: Send Email Job {"payload":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Eazeesign Opportunities - test test","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Opportunities":{"id":326912,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"test","customers_lastname":"test","customers_email_address":"test@gmail.com","customers_telephone":"8851611201","alternate_mobile":null,"services_provider":44,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"99","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Chat","source_of_call":null,"additional_help":"","comments":"","managedby":453,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T10:47:36.000000Z","updated_at":"2026-03-19T10:47:36.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":4,"language_id":2,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":99,"countries_name":"India","countries_iso_code_2":"IN","countries_iso_code_3":"IND","address_format_id":1,"position":3,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":44,"name":"Eazeesign","phone_number":"8069544016","website_url":"eazeesign.com","managedby":null,"action":null,"created_at":"20-02-2026 03:17:27","updated_at":"2026-02-20 04:22:48","dial_code":null,"account_generation_code":"EAZ"},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[],"get_accounts":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 04:47:37] Production.INFO: opp5  
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[2026-03-19 04:47:37] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","naveen.kumar@rhysley.com"]}  
[2026-03-19 04:47:37] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
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[2026-03-19 04:47:37] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"naveen.kumar@rhysley.com"}  
[2026-03-19 04:47:37] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Eazeesign Opportunities - test test","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326912,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"test","customers_lastname":"test","customers_email_address":"test@gmail.com","customers_telephone":"8851611201","alternate_mobile":null,"services_provider":44,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"99","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Chat","source_of_call":null,"additional_help":"","comments":"","managedby":453,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T10:47:36.000000Z","updated_at":"2026-03-19T10:47:36.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":4,"language_id":2,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":99,"countries_name":"India","countries_iso_code_2":"IN","countries_iso_code_3":"IND","address_format_id":1,"position":3,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":44,"name":"Eazeesign","phone_number":"8069544016","website_url":"eazeesign.com","managedby":null,"action":null,"created_at":"20-02-2026 03:17:27","updated_at":"2026-02-20 04:22:48","dial_code":null,"account_generation_code":"EAZ"},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 04:47:37] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"naveen.kumar@rhysley.com"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"naveen.kumar@rhysley.com"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Eazeesign Opportunities - test test","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326912,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"test","customers_lastname":"test","customers_email_address":"test@gmail.com","customers_telephone":"8851611201","alternate_mobile":null,"services_provider":44,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"99","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Chat","source_of_call":null,"additional_help":"","comments":"","managedby":453,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T10:47:36.000000Z","updated_at":"2026-03-19T10:47:36.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":4,"language_id":2,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":99,"countries_name":"India","countries_iso_code_2":"IN","countries_iso_code_3":"IND","address_format_id":1,"position":3,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":44,"name":"Eazeesign","phone_number":"8069544016","website_url":"eazeesign.com","managedby":null,"action":null,"created_at":"20-02-2026 03:17:27","updated_at":"2026-02-20 04:22:48","dial_code":null,"account_generation_code":"EAZ"},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Eazeesign Opportunities - 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[2026-03-19 04:49:04] Production.INFO: Send Email Job {"payload":{"template":"convertOpportunitiesToLead","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Eazeesign Lead - test test","recipients":{"to":["leads@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bcc":["mithilesh.kumar@servercenter.ca","achatterjee@servercenter.ca"]},"result":{"opportunities":{"App\\Leads":{"id":171119,"accounts_id":null,"opportunities_id":326912,"services_id":44,"customer_id":201681,"quantity":"1","custom_price":null,"package_id":142,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"99","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":null,"email":null,"lead_source":"Chat","source_of_call":null,"additional_help":"","comments":"","managedby":453,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":453,"verification_time":"2026-03-19 04:49:02","card_charged_with_gateway":"Cash on delivery","transaction_id":"","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"In Process","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-19T10:49:02.000000Z","updated_at":"2026-03-19T10:49:02.000000Z","service_enable_date":null,"whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":4,"language_id":2,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":99,"countries_name":"India","countries_iso_code_2":"IN","countries_iso_code_3":"IND","address_format_id":1,"position":3,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":{"id":142,"name":"1 Year  Subscription Only for 3 Devices","model_number":null,"existing_customer":null,"price":"230","currency":"USD","managedby":0,"status":"1","action":null,"created_at":"2026-01-04T15:35:58.000000Z","updated_at":"2026-01-04T15:35:58.000000Z"},"products":{"id":44,"name":"Eazeesign","phone_number":"8069544016","website_url":"eazeesign.com","managedby":null,"action":null,"created_at":"20-02-2026 03:17:27","updated_at":"2026-02-20 04:22:48","dial_code":null,"account_generation_code":"EAZ"},"customers":{"customers_id":201681,"customers_firstname":"test","customers_lastname":"test","customers_telephone":"8851611201","alternate_mobile":null,"customers_email_address":"test@gmail.com"},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"updated_by":null,"verified_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666891,"threads_id":171119,"threads_type":"App\\Leads","images":"","description":"testing opportunities","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":453,"is_active":"1","created_at":"2026-03-19T10:49:02.000000Z","updated_at":"2026-03-19T10:49:02.000000Z","managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"}}],"get_tracking_status":[]}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"bccEmail":["mithilesh.kumar@servercenter.ca","achatterjee@servercenter.ca"],"ccEmail":["gnair@servercenter.ca","naveen.kumar@rhysley.com"]}}} 
[2026-03-19 04:49:04] Production.INFO: opp5  
[2026-03-19 04:49:04] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"convertOpportunitiesToLead","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Eazeesign Lead - test test","recipients":{"to":["leads@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","naveen.kumar@rhysley.com"],"bcc":["mithilesh.kumar@servercenter.ca","achatterjee@servercenter.ca"]},"result":{"opportunities":{"id":171119,"accounts_id":null,"opportunities_id":326912,"services_id":44,"customer_id":201681,"quantity":"1","custom_price":null,"package_id":142,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"99","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":null,"email":null,"lead_source":"Chat","source_of_call":null,"additional_help":"","comments":"","managedby":453,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":453,"verification_time":"2026-03-19 04:49:02","card_charged_with_gateway":"Cash on delivery","transaction_id":"","transaction_amount":"230.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"In Process","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-19T10:49:02.000000Z","updated_at":"2026-03-19T10:49:02.000000Z","service_enable_date":null,"whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":12,"religion_id":4,"language_id":2,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":99,"countries_name":"India","countries_iso_code_2":"IN","countries_iso_code_3":"IND","address_format_id":1,"position":3,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":{"id":142,"name":"1 Year  Subscription Only for 3 Devices","model_number":null,"existing_customer":null,"price":"230","currency":"USD","managedby":0,"status":"1","action":null,"created_at":"2026-01-04T15:35:58.000000Z","updated_at":"2026-01-04T15:35:58.000000Z"},"products":{"id":44,"name":"Eazeesign","phone_number":"8069544016","website_url":"eazeesign.com","managedby":null,"action":null,"created_at":"20-02-2026 03:17:27","updated_at":"2026-02-20 04:22:48","dial_code":null,"account_generation_code":"EAZ"},"customers":{"customers_id":201681,"customers_firstname":"test","customers_lastname":"test","customers_telephone":"8851611201","alternate_mobile":null,"customers_email_address":"test@gmail.com"},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"updated_by":null,"verified_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"},"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666891,"threads_id":171119,"threads_type":"App\\Leads","images":"","description":"testing opportunities","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Leads","comment_manage_by":453,"is_active":"1","created_at":"2026-03-19T10:49:02.000000Z","updated_at":"2026-03-19T10:49:02.000000Z","managed_by":{"myid":453,"first_name":"Naveen","last_name":"Kumar","email":"naveen.kumar@rhysley.com"}}],"get_tracking_status":[]},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_to_data":["leads@virtuallaptop.xyz"],"send_cc_data":[],"bccEmail":["mithilesh.kumar@servercenter.ca","achatterjee@servercenter.ca"],"ccEmail":["gnair@servercenter.ca","naveen.kumar@rhysley.com"]}}}  
[2026-03-19 04:49:04] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","naveen.kumar@rhysley.com"]}  
[2026-03-19 04:49:04] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
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[2026-03-19 04:49:04] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"naveen.kumar@rhysley.com"}  
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[2026-03-19 04:49:34] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Authorization failed","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["accounts1@virtuallaptop.xyz","sonia.sharma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10374432,"tickets_number":10374432,"categories_id":31,"prioritys_id":2,"status_id":7,"assigned_to":76,"accounts_id":143018,"accounts_type":"App\\Accounts","customer_id":162324,"accounts_name":null,"work_logs":"","subject":"Authorization failed","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":141,"updatedby":558,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-01-20T17:52:42.000000Z","updated_at":"2026-03-19T10:49:32.000000Z","sub_categories_id":54,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":143018,"leads_id":131771,"opportunities_id":259652,"name":"TC0231011456710TV1","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":162324,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"15531 Lucena Ct","primary_address2":null,"p_city":"South Beloit","p_state":"23","p_postal_code":"61080","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"15531 Lucena Ct","other_address2":null,"o_city":"South Beloit","o_state":"23","o_postal_code":"61080","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp  ( Ex  )","source_of_call":"TC0231011456710TV","bdr_id":238,"tc_id":0,"verifier_id":347,"verification_time":"2025-02-08 16:34:25","card_charged_with_gateway":"Converge pay","transaction_id":"07267Z","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":558,"assign_to":238,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-21T06:06:41.000000Z","updated_at":"2026-03-19T10:49:25.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":null,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":162324,"customers_firstname":"Chirag","customers_lastname":"Vekaria","customers_telephone":"16303635101","alternate_mobile":"6309038826","customers_email_address":"vipul.1983@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":54,"name":"MAC Address"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":2,"name":"Medium Priority"},"assigned_to_user":{"myid":76,"first_name":"Accounts","last_name":"Accounts","email":"accounts1@virtuallaptop.xyz"},"managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz"},"updated_by":{"myid":558,"first_name":"Aman","last_name":"Khan","email":"aman.khan@rmail.team"},"leads_images":[],"comments":[{"id":4398394,"threads_id":10374432,"threads_type":"App\\Tickets","images":"","description":"IBC

6303635101

Error- auth failed

Mac ID-00:1A:79:bc:4a:9f

ISP-US cellular

Hardware-Iphone

App name-STB EMU TV

already bts done multiple times

but same issue

so changed send h/w info

reloaded

but same

so changed mac id

deleted old mac id

and added new one-

00:1A:79:BC:4A:9A

ip-not coming

id config

reloaded

got channels

working fine

will take care for follow up","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"20","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-01-20T17:52:42.000000Z","updated_at":"2026-01-20T17:52:42.000000Z"},{"id":4403345,"threads_id":10374432,"threads_type":"App\\Tickets","images":"","description":"OBC

2216303635101 /226309038826 

Called for follow up

not answered

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2216303635101 /226309038826

Called for follow up

not answered

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2216303635101 /226309038826 

Called for follow up

confirmed all working good



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[2026-03-19 04:49:34] Production.INFO: opp5  
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Error- auth failed

Mac ID-00:1A:79:bc:4a:9f

ISP-US cellular

Hardware-Iphone

App name-STB EMU TV

already bts done multiple times

but same issue

so changed send h\/w info

reloaded

but same

so changed mac id

deleted old mac id

and added new one-

00:1A:79:BC:4A:9A

ip-not coming

id config

reloaded

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working fine

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Called for follow up

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[2026-03-19 04:49:34] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","sonia.sharma@virtuallaptop.xyz"]}  
[2026-03-19 04:49:34] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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Error- auth failed

Mac ID-00:1A:79:bc:4a:9f

ISP-US cellular

Hardware-Iphone

App name-STB EMU TV

already bts done multiple times

but same issue

so changed send h\/w info

reloaded

but same

so changed mac id

deleted old mac id

and added new one-

00:1A:79:BC:4A:9A

ip-not coming

id config

reloaded

got channels

working fine

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6303635101

Error- auth failed

Mac ID-00:1A:79:bc:4a:9f

ISP-US cellular

Hardware-Iphone

App name-STB EMU TV

already bts done multiple times

but same issue

so changed send h\/w info

reloaded

but same

so changed mac id

deleted old mac id

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00:1A:79:BC:4A:9A

ip-not coming

id config

reloaded

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Called for follow up

confirmed all working good



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[2026-03-19 04:51:22] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Payment Confirmation : Mode :  Interac e-Transfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["jack.daniel@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393132,"tickets_number":10393132,"categories_id":4,"prioritys_id":3,"status_id":7,"assigned_to":377,"accounts_id":171095,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Payment Confirmation : Mode :  Interac e-Transfer","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":317,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T00:01:45.000000Z","updated_at":"2026-03-19T10:51:20.000000Z","sub_categories_id":21,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":171095,"accounts_id":null,"opportunities_id":326858,"services_id":9,"customer_id":201657,"quantity":"1","custom_price":"300","package_id":115,"primary_address":"2103 16 AVE NW","primary_address2":null,"p_city":"Edmonton","p_state":"66","p_postal_code":"T6T 2B7","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2103 16 AVE NW","other_address2":null,"o_city":"Edmonton","o_state":"66","o_postal_code":"T6T 2B7","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Expired","source_of_call":"AE0201119173420TV","additional_help":"","comments":"","managedby":317,"updatedby":317,"bdr_id":432,"tc_id":0,"assign_to":432,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-18 17:58:53","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"300.00","transaction_currency":"CAD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-18T23:58:53.000000Z","updated_at":"2026-03-19T00:20:00.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":"Harsiddh Prajapati","card_holder_email":"kprajapati7@yahoo.com","card_holder_phone":"17803948545","customers":{"customers_id":201657,"customers_firstname":"Harsiddh","customers_lastname":"Prajapati","customers_telephone":"17803948545","alternate_mobile":"7804994699","customers_email_address":"kprajapati7@yahoo.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":4,"name":"Billing"},"tickets_sub_categories":{"id":21,"name":"Payment Received"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665464,"threads_id":10393132,"threads_type":"App\\Tickets","images":"","description":"Interac e-Transfer: You've received $300.00 from KALPESHKUMAR PRAJAPATI and it has been automatically deposited.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-19T00:01:45.000000Z","updated_at":"2026-03-19T00:01:45.000000Z"},{"id":4666894,"threads_id":10393132,"threads_type":"App\\Tickets","images":"","description":"Payment REceived. 



Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

\tPayment\t\t$300.00","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:51:20.000000Z","updated_at":"2026-03-19T10:51:20.000000Z"}],"reminder":[{"id":136211,"threads_id":10393132,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-31 00:00:00","assigned_to":377,"managed_by":377,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T04:40:51.000000Z","updated_at":"2026-03-19T10:51:20.000000Z","reminder_noti":0}],"customers":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["jack.daniel@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}} 
[2026-03-19 04:51:22] Production.INFO: opp5  
[2026-03-19 04:51:22] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Payment Confirmation : Mode :  Interac e-Transfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["jack.daniel@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393132,"tickets_number":10393132,"categories_id":4,"prioritys_id":3,"status_id":7,"assigned_to":377,"accounts_id":171095,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Payment Confirmation : Mode :  Interac e-Transfer","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":317,"updatedby":377,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T00:01:45.000000Z","updated_at":"2026-03-19T10:51:20.000000Z","sub_categories_id":21,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":171095,"accounts_id":null,"opportunities_id":326858,"services_id":9,"customer_id":201657,"quantity":"1","custom_price":"300","package_id":115,"primary_address":"2103 16 AVE NW","primary_address2":null,"p_city":"Edmonton","p_state":"66","p_postal_code":"T6T 2B7","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"2103 16 AVE NW","other_address2":null,"o_city":"Edmonton","o_state":"66","o_postal_code":"T6T 2B7","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Expired","source_of_call":"AE0201119173420TV","additional_help":"","comments":"","managedby":317,"updatedby":317,"bdr_id":432,"tc_id":0,"assign_to":432,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-18 17:58:53","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"300.00","transaction_currency":"CAD","verifier_name":null,"thread_id":0,"status":"Service Enabled","mark_as_suspicious":"1","conversion_status":"1","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"0","send_mail_to_dispatch_count":1,"image_name":null,"shipping_status":0,"tracking_number":null,"stop_shipping":"1","tracking_notification_status":"0","action":null,"is_active":"1","created_at":"2026-03-18T23:58:53.000000Z","updated_at":"2026-03-19T00:20:00.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":3,"language_id":57,"discount":"0.00","discount_applied":0,"card_details":null,"card_type":null,"transaction_date":null,"card_holder_name":"Harsiddh Prajapati","card_holder_email":"kprajapati7@yahoo.com","card_holder_phone":"17803948545","customers":{"customers_id":201657,"customers_firstname":"Harsiddh","customers_lastname":"Prajapati","customers_telephone":"17803948545","alternate_mobile":"7804994699","customers_email_address":"kprajapati7@yahoo.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":4,"name":"Billing"},"tickets_sub_categories":{"id":21,"name":"Payment Received"},"tickets_status":{"id":7,"name":"Closed"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"managed_by":{"myid":317,"first_name":"Amayra","last_name":"Jain","email":"amayra.jain@virtuallaptop.xyz"},"updated_by":{"myid":377,"first_name":"Jack","last_name":"Daniel","email":"jack.daniel@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665464,"threads_id":10393132,"threads_type":"App\\Tickets","images":"","description":"Interac e-Transfer: You've received $300.00 from KALPESHKUMAR PRAJAPATI and it has been automatically deposited.","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"0","type":"Tickets","comment_manage_by":317,"is_active":"1","created_at":"2026-03-19T00:01:45.000000Z","updated_at":"2026-03-19T00:01:45.000000Z"},{"id":4666894,"threads_id":10393132,"threads_type":"App\\Tickets","images":"","description":"Payment REceived. 



Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

\tPayment\t\t$300.00","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:51:20.000000Z","updated_at":"2026-03-19T10:51:20.000000Z"}],"reminder":[{"id":136211,"threads_id":10393132,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-31 00:00:00","assigned_to":377,"managed_by":377,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T04:40:51.000000Z","updated_at":"2026-03-19T10:51:20.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["jack.daniel@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}}}  
[2026-03-19 04:51:22] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jack.daniel@virtuallaptop.xyz","amayra.jain@virtuallaptop.xyz"]}  
[2026-03-19 04:51:22] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jack.daniel@virtuallaptop.xyz"}  
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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

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[2026-03-19 04:51:23] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"amayra.jain@virtuallaptop.xyz"}  
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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

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INTERAC e-Transfer Autodep Rcvd- KALPESHKUMAR PRAJ - KALPESHKUMAR PRAJAPATI

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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[2026-03-19 04:58:59] Production.INFO: opp5  
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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

\tPayment\t\t$300.00","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:58:57.000000Z","updated_at":"2026-03-19T10:58:57.000000Z"}],"reminder":[{"id":136212,"threads_id":10393137,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-31 00:00:00","assigned_to":377,"managed_by":377,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T04:40:59.000000Z","updated_at":"2026-03-19T10:58:57.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["jack.daniel@virtuallaptop.xyz","sakshi.sachdeva@virtuallaptop.xyz"]}}}  
[2026-03-19 04:58:59] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["jack.daniel@virtuallaptop.xyz","sakshi.sachdeva@virtuallaptop.xyz"]}  
[2026-03-19 04:58:59] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"jack.daniel@virtuallaptop.xyz"}  
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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

\tPayment\t\t$300.00","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":377,"is_active":"1","created_at":"2026-03-19T10:58:57.000000Z","updated_at":"2026-03-19T10:58:57.000000Z"}],"reminder":[{"id":136212,"threads_id":10393137,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-31 00:00:00","assigned_to":377,"managed_by":377,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T04:40:59.000000Z","updated_at":"2026-03-19T10:58:57.000000Z","reminder_noti":0}],"customers":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["jack.daniel@virtuallaptop.xyz","sakshi.sachdeva@virtuallaptop.xyz"]}}}  
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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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Mar 18, 2026\t

INTERAC e-Transfer Autodep Rcvd- Anjalo - Anjalo

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15872258932

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[2026-03-19 05:02:59] Production.INFO: opp5  
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15872258932

issue- cx said h ehas done the payment on cod but he did not receive any bill

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[2026-03-19 05:02:59] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vineet.sharma@virtuallaptop.xyz"}  
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15872258932

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15872258932

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[2026-03-19 05:14:26] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - iptv not working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T11:14:26.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn’t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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[2026-03-19 05:14:26] Production.INFO: opp5  
[2026-03-19 05:14:26] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - iptv not working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T11:14:26.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T11:14:26.000000Z","updated_at":"2026-03-19T11:14:26.000000Z"}],"reminder":[{"id":135363,"threads_id":10392231,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 19:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T04:53:12.000000Z","updated_at":"2026-03-18T12:19:23.000000Z","reminder_noti":1}],"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"]}}}  
[2026-03-19 05:14:26] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"]}  
[2026-03-19 05:14:26] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
[2026-03-19 05:14:26] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - iptv not working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T11:14:26.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T11:14:26.000000Z","updated_at":"2026-03-19T11:14:26.000000Z"}],"reminder":[{"id":135363,"threads_id":10392231,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 19:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-16T04:53:12.000000Z","updated_at":"2026-03-18T12:19:23.000000Z","reminder_noti":1}],"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"]}}}  
[2026-03-19 05:14:26] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"vidhi.verma@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"vidhi.verma@virtuallaptop.xyz"},{"name":null,"address":"seema.doli@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - iptv not working","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T11:14:26.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

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CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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[2026-03-19 05:14:27] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"seema.doli@virtuallaptop.xyz"}  
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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

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19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

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CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

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19168003355

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19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

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cx said taht he is outside not in front of tv 

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cx did not answered the call 

vm shared

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

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19168003355

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19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z","managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:35:34.000000Z","updated_at":"2026-03-14T09:57:02.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"4\":10383163,\"5\":10383406,\"10\":10384837,\"24\":10386804,\"27\":10386891,\"32\":10387426,\"37\":10388134},\"opportunity_ids\":[]}","extension_3cx":"2581","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

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TN 18046638218

Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

lead Link https://www.crm3.servercenter.xyz/admin/view-accounts/140383

DONE BY AMAR SINGH

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[2026-03-19 05:23:24] Production.INFO: opp5  
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TN 18046638218

Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

lead Link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/140383

DONE BY AMAR SINGH

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[2026-03-19 05:23:24] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["accounts1@virtuallaptop.xyz","zainab.naaz@virtuallaptop.xyz"]}  
[2026-03-19 05:23:24] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"accounts1@virtuallaptop.xyz"}  
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TN 18046638218

Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

lead Link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/140383

DONE BY AMAR SINGH

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TN 18046638218

Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

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Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

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Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

lead Link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/140383

DONE BY AMAR SINGH

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TN 18046638218

Brand Tashan : 5 Year Subscription with MAG544w3 (2nd STB) with $320 USD

STB MOdel MAG544w3

ISp windstream

MAC  00:1a:79:85:26:16

lead Link https:\/\/www.crm3.servercenter.xyz\/admin\/view-accounts\/140383

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[2026-03-19 05:26:45] Production.INFO: opp5  
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[2026-03-19 05:26:45] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["sonia.sharma@virtuallaptop.xyz"]}  
[2026-03-19 05:26:45] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"sonia.sharma@virtuallaptop.xyz"}  
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He called in

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as he ref his friend

checked and added 6months

Please update same in accounts

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He called in

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Void freezing

as per cx everything in vod is freez

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[2026-03-19 05:30:54] Production.INFO: opp5  
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Void freezing

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[2026-03-19 05:31:15] Production.INFO: opp5  
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Void freezing

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[2026-03-19 05:31:15] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["dhruv.kumar@virtuallaptop.xyz"]}  
[2026-03-19 05:31:15] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"dhruv.kumar@virtuallaptop.xyz"}  
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2262689881

Void freezing

as per cx everything in vod is freez

so ask cx to play and increase vo,Ume 

cx says nothing is play so ask him to relaunch app

and reboot router still same so check speed shows 9 mbps

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Void freezing

as per cx everything in vod is freez

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[2026-03-19 05:33:42] Production.INFO: Send Email Job {"payload":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https://www.voisiptv.com/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 05:33:42] Production.INFO: opp5  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"]}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"taniya.singh@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Vois Opportunities - Heather Murray","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"taniya.singh@virtuallaptop.xyz"}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:33:42] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"taniya.singh@virtuallaptop.xyz"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"taniya.singh@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Vois Opportunities - Heather Murray","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Vois Opportunities - Heather Murray","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326913,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"Heather","customers_lastname":"Murray","customers_email_address":null,"customers_telephone":"17058081301","alternate_mobile":null,"services_provider":9,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":38,"countries_name":"Canada","countries_iso_code_2":"CA","countries_iso_code_3":"CAN","address_format_id":1,"position":2,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666906,"threads_id":326913,"threads_type":"App\\Opportunities","images":"","description":"Name Heather Murray

Phone 7058081301

Email liveluvlaugh2014@gmail.com

Subject Vois IPTV :- Free Trial Form

IP 24.235.173.3

Status Pending

Page URL https:\/\/www.voisiptv.com\/iptv-free-trial-canada

Date 2026-03-19 04:18:17



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:33:39.000000Z","updated_at":"2026-03-19T11:33:39.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 05:35:45] Production.INFO: Send Email Job {"payload":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Bombay Opportunities - MIl Par","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https://bombayiptv.com/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 05:35:45] Production.INFO: opp5  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Bombay Opportunities - MIl Par","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"]}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"gnair@servercenter.ca"}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Bombay Opportunities - MIl Par","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"taniya.singh@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Bombay Opportunities - MIl Par","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Bombay Opportunities - MIl Par","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"taniya.singh@virtuallaptop.xyz"}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"addNewOpportunities","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Bombay Opportunities - MIl Par","recipients":{"to":["opportunity@virtuallaptop.xyz"],"cc":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

not resolved, arrange cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":null,"type":"Opportunities","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"}}],"get_accounts":null},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"ccEmailAddress":["noreply@crm1.servercenter.xyz"],"send_to_data":["opportunity@virtuallaptop.xyz"],"send_cc_data":[],"ccEmail":["gnair@servercenter.ca","taniya.singh@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 05:35:45] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"taniya.singh@virtuallaptop.xyz"},{"name":null,"address":"opportunity@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"gnair@servercenter.ca"},{"name":null,"address":"taniya.singh@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Bombay Opportunities - MIl Par","markdown":null,"view":"mail.addNewOpportunities","textView":null,"viewData":{"result":{"opportunities":{"id":326914,"accounts_id":0,"leads_id":null,"accounts_status":"0","customers_firstname":"MIl","customers_lastname":"Par","customers_email_address":null,"customers_telephone":"19311793430","alternate_mobile":null,"services_provider":31,"package_id":null,"quantity":null,"primary_address":null,"primary_address2":null,"p_city":null,"p_state":null,"p_postal_code":null,"p_country":"1","p_manual_country_name":null,"p_manual_province_name":null,"other_address":null,"other_address2":null,"o_city":null,"o_state":null,"o_postal_code":null,"o_country":null,"o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"No","lead_source":"Product Website","source_of_call":null,"additional_help":"","comments":"","managedby":517,"updatedby":null,"bdr_id":81,"tc_id":0,"assign_to":81,"assign_from":0,"verifier_id":0,"verification_time":"","card_charged_with_gateway":"","transaction_id":"","transaction_amount":null,"transaction_currency":null,"verifier_name":null,"thread_id":0,"opportunities_status":"New","verification_status":"Pending","mark_as_suspicious":"1","conversion_status":"1","shipping_status":"0","image_name":null,"watchers":"","stop_shipping":"0","action":null,"is_active":"1","created_at":"2026-03-19T11:35:45.000000Z","updated_at":"2026-03-19T11:35:45.000000Z","schedule_date":null,"schedule_time":null,"callback_date":null,"callback_time":null,"whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"custom_price":null,"send_mail_to_customer":null,"send_mail_to_dispatch":null,"discount":null,"discount_applied":0,"card_holder_name":null,"card_holder_email":null,"card_holder_phone":null,"billing_country":{"countries_id":1,"countries_name":"Afghanistan","countries_iso_code_2":"AF","countries_iso_code_3":"AFG","address_format_id":1,"position":100,"created_at":"2020-10-21T04:29:40.000000Z","updated_at":"2020-10-21T04:29:40.000000Z"},"billing_state":null,"shipping_country":null,"shipping_state":null,"services_plan":null,"products":{"id":31,"name":"Bombay","phone_number":"346-299-8363","website_url":"https:\/\/bombayiptv.com\/","managedby":null,"action":null,"created_at":"09-10-2025 11:52:26","updated_at":"2025-10-09 11:52:26","dial_code":"95","account_generation_code":null},"assigned_to_user":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"updated_by":null,"verified_by":null,"bdr":{"myid":81,"first_name":"Default","last_name":"BDR","email":"gnair@servercenter.ca"},"comments_data":[{"id":4666907,"threads_id":326914,"threads_type":"App\\Opportunities","images":"","description":"Name MIl Par

Phone 9311793430

Email ain012037@gmail.com

Subject Bombay IPTV :- Contact Form

Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

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Message Hi Can I get a 24 trial for the iptv to check what all is available

Services Sales

IP 124.123.119.0

Status Pending

Date 2026-03-19 04:21:51



kindly outcall and tc

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[2026-03-19 05:44:34] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to Extend 24 months subscription","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["aadi.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10349251,"tickets_number":10349251,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":432,"accounts_id":137782,"accounts_type":"App\\Accounts","customer_id":157749,"accounts_name":"IN0241227501800TV","work_logs":"","subject":"Need to Extend 24 months subscription","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":432,"updatedby":459,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-11-04T23:11:33.000000Z","updated_at":"2026-03-19T11:44:32.000000Z","sub_categories_id":55,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":137782,"leads_id":127196,"opportunities_id":252843,"name":"IN0241227501800TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":16,"customer_id":157749,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"9 Tarpley Ct","primary_address2":null,"p_city":"Rockville","p_state":"31","p_postal_code":"20855","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"9 Tarpley Ct","other_address2":null,"o_city":"Rockville","o_state":"31","o_postal_code":"20855","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"IN0240315299930TV","bdr_id":432,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-27 08:26:25","card_charged_with_gateway":"Converge pay","transaction_id":"53812D","transaction_amount":null,"transaction_currency":null,"managedby":477,"updatedby":459,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-28T14:38:37.000000Z","updated_at":"2025-01-20T09:17:01.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":157749,"customers_firstname":"Vinod","customers_lastname":"Gulati","customers_telephone":"12404817167","alternate_mobile":"2404815626","customers_email_address":"vnsg52@yahoo.com"},"products":{"id":16,"name":"Indian TV","phone_number":"4318045074","website_url":"indianiptv.net","managedby":null,"action":null,"created_at":"16-01-2020 10:13:09","updated_at":"2020-01-16 10:13:21","dial_code":"11","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":55,"name":"Referral Bonus/ Review Bonus"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"},"managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"},"updated_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com"},"leads_images":[],"comments":[{"id":4058432,"threads_id":10349251,"threads_type":"App\\Tickets","images":"","description":"https://www.crm3.servercenter.xyz/admin/view-leads/154183

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[2026-03-19 05:44:34] Production.INFO: opp5  
[2026-03-19 05:44:34] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Need to Extend 24 months subscription","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["aadi.goyal@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10349251,"tickets_number":10349251,"categories_id":31,"prioritys_id":3,"status_id":1,"assigned_to":432,"accounts_id":137782,"accounts_type":"App\\Accounts","customer_id":157749,"accounts_name":"IN0241227501800TV","work_logs":"","subject":"Need to Extend 24 months subscription","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":432,"updatedby":459,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2025-11-04T23:11:33.000000Z","updated_at":"2026-03-19T11:44:32.000000Z","sub_categories_id":55,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":137782,"leads_id":127196,"opportunities_id":252843,"name":"IN0241227501800TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":16,"customer_id":157749,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"9 Tarpley Ct","primary_address2":null,"p_city":"Rockville","p_state":"31","p_postal_code":"20855","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"9 Tarpley Ct","other_address2":null,"o_city":"Rockville","o_state":"31","o_postal_code":"20855","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Outbound","source_of_call":"IN0240315299930TV","bdr_id":432,"tc_id":0,"verifier_id":317,"verification_time":"2024-12-27 08:26:25","card_charged_with_gateway":"Converge pay","transaction_id":"53812D","transaction_amount":null,"transaction_currency":null,"managedby":477,"updatedby":459,"assign_to":432,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-12-28T14:38:37.000000Z","updated_at":"2025-01-20T09:17:01.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":157749,"customers_firstname":"Vinod","customers_lastname":"Gulati","customers_telephone":"12404817167","alternate_mobile":"2404815626","customers_email_address":"vnsg52@yahoo.com"},"products":{"id":16,"name":"Indian TV","phone_number":"4318045074","website_url":"indianiptv.net","managedby":null,"action":null,"created_at":"16-01-2020 10:13:09","updated_at":"2020-01-16 10:13:21","dial_code":"11","account_generation_code":null}},"tickets_categories":{"id":31,"name":"Account Updates"},"tickets_sub_categories":{"id":55,"name":"Referral Bonus\/ Review Bonus"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"},"managed_by":{"myid":432,"first_name":"Aadi","last_name":"Goyal","email":"aadi.goyal@virtuallaptop.xyz"},"updated_by":{"myid":459,"first_name":"Mitali","last_name":"Arora","email":"mitali.arora@rhysley.com"},"leads_images":[],"comments":[{"id":4058432,"threads_id":10349251,"threads_type":"App\\Tickets","images":"","description":"https:\/\/www.crm3.servercenter.xyz\/admin\/view-leads\/154183

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[2026-03-19 05:44:34] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["aadi.goyal@virtuallaptop.xyz"]}  
[2026-03-19 05:44:34] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"aadi.goyal@virtuallaptop.xyz"}  
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Review bonus

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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[2026-03-19 05:47:34] Production.INFO: opp5  
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Review bonus

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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Review bonus

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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Review bonus

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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Review bonus

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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cx voc-Hello - I was informed to send my Guru IP TV review to WHATSAPP to get 6 additional months of free subscription. Please provide this service extension based on the review I posted above. Thank you !

informed cx- Thank you for sharing the review. We will add and update you within 24 hours to check the review on the website, so that we can add the review.

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9043925141 

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voc- https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773893628.jpeg

Mar 18, 2026 10:02 PM

Internet not available

res- arranged  cb  and shared in hd3 for cb 

out- cb arranged 

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Last night I waited all night no one call. , call me , when ?

shared with hayaa for outcall

plz outcall and tc

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[2026-03-19 06:00:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:00:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:00:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:01:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:01:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:02:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:02:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:03:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:03:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:04:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:04:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:04:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:04:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:04:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:04:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:04:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:05:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:05:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:05:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:06:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:06:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:06:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:07:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:07:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:07:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:08:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:08:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:08:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:08:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:08:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:08:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:09:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:09:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:09:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:10:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:10:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:41] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:41","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:42] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:42","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:43] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:43","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:44] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:44","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:45] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:45","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:46] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:46","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:47] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:47","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:48] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:48","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:50] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:50","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:51] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:51","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:52] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:52","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:53] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:53","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
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[2026-03-19 06:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:54] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:54","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:55] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:55","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:58] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:58","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:11:59] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:11:59","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:00] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:00","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:01] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:01","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:02] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:02","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:03] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:03","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:04] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:04","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:05] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:05","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:09] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:09","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:10] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:10","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:11] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:11","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:12] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:12","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:13] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:13","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:14] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:14","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:15] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:15","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:16] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:16","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:17] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:17","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:18] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:18","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:19] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:19","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:20] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:20","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:21] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:21","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:22] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:22","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:23] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:23","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:24] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:24","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:25] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:25","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:26] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:26","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:27] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:27","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:28] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:28","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:29] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:29","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:30] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:30","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:31] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:31","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:32] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:32","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:33] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:33","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:34] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:34","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:35] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:35","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:36] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:36","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:37] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:37","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:38] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:38","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:39] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:39","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:40] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:40","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:49] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:49","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:56] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:56","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:12:57] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:12:57","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:06] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:06","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:07] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:07","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:08] Production.DEBUG: {"ups_oauth_now":"2026-03-19 06:13:08","ups_oauth_expires_in":"2026-03-19 09:00:13"}  
[2026-03-19 06:13:20] Production.ERROR: Undefined array key "DeliveryDate" {"exception":"[object] (ErrorException(code: 0): Undefined array key \"DeliveryDate\" at /home/crm/public_html/root/app/Jobs/TrackingShippingStatus.php:70)
[stacktrace]
#0 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(255): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleError(2, 'Undefined array...', '/home/crm/publi...', 70)
#1 /home/crm/public_html/root/app/Jobs/TrackingShippingStatus.php(70): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->Illuminate\\Foundation\\Bootstrap\\{closure}(2, 'Undefined array...', '/home/crm/publi...', 70)
#2 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): App\\Jobs\\TrackingShippingStatus->handle()
#3 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Util.php(41): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#4 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#5 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#6 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Container.php(662): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#7 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(128): Illuminate\\Container\\Container->call(Array)
#8 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Bus\\Dispatcher->Illuminate\\Bus\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#9 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#10 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(132): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#11 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(123): Illuminate\\Bus\\Dispatcher->dispatchNow(Object(App\\Jobs\\TrackingShippingStatus), false)
#12 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Queue\\CallQueuedHandler->Illuminate\\Queue\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#13 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(App\\Jobs\\TrackingShippingStatus))
#14 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(122): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
#15 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(70): Illuminate\\Queue\\CallQueuedHandler->dispatchThroughMiddleware(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(App\\Jobs\\TrackingShippingStatus))
#16 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Jobs/Job.php(102): Illuminate\\Queue\\CallQueuedHandler->call(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Array)
#17 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(439): Illuminate\\Queue\\Jobs\\Job->fire()
#18 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(389): Illuminate\\Queue\\Worker->process('database', Object(Illuminate\\Queue\\Jobs\\DatabaseJob), Object(Illuminate\\Queue\\WorkerOptions))
#19 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(176): Illuminate\\Queue\\Worker->runJob(Object(Illuminate\\Queue\\Jobs\\DatabaseJob), 'database', Object(Illuminate\\Queue\\WorkerOptions))
#20 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(137): Illuminate\\Queue\\Worker->daemon('database', 'default', Object(Illuminate\\Queue\\WorkerOptions))
#21 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(120): Illuminate\\Queue\\Console\\WorkCommand->runWorker('database', 'default')
#22 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(36): Illuminate\\Queue\\Console\\WorkCommand->handle()
#23 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Util.php(41): Illuminate\\Container\\BoundMethod::Illuminate\\Container\\{closure}()
#24 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(93): Illuminate\\Container\\Util::unwrapIfClosure(Object(Closure))
#25 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/BoundMethod.php(35): Illuminate\\Container\\BoundMethod::callBoundMethod(Object(Illuminate\\Foundation\\Application), Array, Object(Closure))
#26 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Container/Container.php(662): Illuminate\\Container\\BoundMethod::call(Object(Illuminate\\Foundation\\Application), Array, Array, NULL)
#27 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Console/Command.php(211): Illuminate\\Container\\Container->call(Array)
#28 /home/crm/public_html/root/vendor/symfony/console/Command/Command.php(326): Illuminate\\Console\\Command->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#29 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Console/Command.php(180): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Illuminate\\Console\\OutputStyle))
#30 /home/crm/public_html/root/vendor/symfony/console/Application.php(1096): Illuminate\\Console\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#31 /home/crm/public_html/root/vendor/symfony/console/Application.php(324): Symfony\\Component\\Console\\Application->doRunCommand(Object(Illuminate\\Queue\\Console\\WorkCommand), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#32 /home/crm/public_html/root/vendor/symfony/console/Application.php(175): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#33 /home/crm/public_html/root/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(201): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#34 /home/crm/public_html/root/artisan(35): Illuminate\\Foundation\\Console\\Kernel->handle(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))
#35 {main}
"} 
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[2026-03-19 06:18:03] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service transfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393211,"tickets_number":10393211,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":64561,"accounts_type":"App\\Accounts","customer_id":67175,"accounts_name":"BO0231224880400TV","work_logs":"","subject":"service transfer","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":394,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T05:25:48.000000Z","updated_at":"2026-03-19T12:02:30.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"10:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":64561,"leads_id":67163,"opportunities_id":158436,"name":"BO0231224880400TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":67175,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"52 W Southfork Pines Cir","primary_address2":null,"p_city":"The Woodlands,","p_state":"57","p_postal_code":"BILLI","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"52 W Southfork Pines Cir","other_address2":null,"o_city":"The Woodlands,","o_state":"57","o_postal_code":"BILLI","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp Reference","source_of_call":"BO0231006533150TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2023-12-23 22:34:00","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OQkHmJVyhiUgydC16H58Ryn","transaction_amount":null,"transaction_currency":null,"managedby":379,"updatedby":459,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-01-13T07:34:42.000000Z","updated_at":"2025-02-04T10:20:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":67175,"customers_firstname":"Abhishek","customers_lastname":"Gupta","customers_telephone":"9367183111","alternate_mobile":"6479379949","customers_email_address":"abhi.icon@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666631,"threads_id":10393211,"threads_type":"App\\Tickets","images":"","description":"whats BossTv Chating with 16479379949     

voc- I have to change Mac id; I got new fire stick can you please help

Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

cb arranged -Hayaa mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T05:25:48.000000Z","updated_at":"2026-03-19T05:25:48.000000Z"},{"id":4666915,"threads_id":10393211,"threads_type":"App\\Tickets","images":"","description":"OBC

99-9367183111 

Cx said to cb after 3-4 hr's","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-19T12:02:30.000000Z","updated_at":"2026-03-19T12:02:30.000000Z"}],"reminder":[{"id":136215,"threads_id":10393211,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 10:00:00","assigned_to":394,"managed_by":525,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T05:26:01.000000Z","updated_at":"2026-03-19T05:26:01.000000Z","reminder_noti":1}],"customers":{"customers_id":67175,"customers_firstname":"Abhishek","customers_lastname":"Gupta","customers_telephone":"9367183111","alternate_mobile":"6479379949","customers_email_address":"abhi.icon@gmail.com"}}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}} 
[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - service transfer","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393211,"tickets_number":10393211,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":64561,"accounts_type":"App\\Accounts","customer_id":67175,"accounts_name":"BO0231224880400TV","work_logs":"","subject":"service transfer","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":394,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T05:25:48.000000Z","updated_at":"2026-03-19T12:02:30.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"10:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":64561,"leads_id":67163,"opportunities_id":158436,"name":"BO0231224880400TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":10,"customer_id":67175,"quantity":"1","custom_price":"220","package_id":19,"primary_address":"52 W Southfork Pines Cir","primary_address2":null,"p_city":"The Woodlands,","p_state":"57","p_postal_code":"BILLI","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"52 W Southfork Pines Cir","other_address2":null,"o_city":"The Woodlands,","o_state":"57","o_postal_code":"BILLI","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp Reference","source_of_call":"BO0231006533150TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2023-12-23 22:34:00","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OQkHmJVyhiUgydC16H58Ryn","transaction_amount":null,"transaction_currency":null,"managedby":379,"updatedby":459,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-01-13T07:34:42.000000Z","updated_at":"2025-02-04T10:20:19.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":67175,"customers_firstname":"Abhishek","customers_lastname":"Gupta","customers_telephone":"9367183111","alternate_mobile":"6479379949","customers_email_address":"abhi.icon@gmail.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666631,"threads_id":10393211,"threads_type":"App\\Tickets","images":"","description":"whats BossTv Chating with 16479379949     

voc- I have to change Mac id; I got new fire stick can you please help

Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

cb arranged -Hayaa mam","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":525,"is_active":"1","created_at":"2026-03-19T05:25:48.000000Z","updated_at":"2026-03-19T05:25:48.000000Z"},{"id":4666915,"threads_id":10393211,"threads_type":"App\\Tickets","images":"","description":"OBC

99-9367183111 

Cx said to cb after 3-4 hr's","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":394,"is_active":"1","created_at":"2026-03-19T12:02:30.000000Z","updated_at":"2026-03-19T12:02:30.000000Z"}],"reminder":[{"id":136215,"threads_id":10393211,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 10:00:00","assigned_to":394,"managed_by":525,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T05:26:01.000000Z","updated_at":"2026-03-19T05:26:01.000000Z","reminder_noti":1}],"customers":{"customers_id":67175,"customers_firstname":"Abhishek","customers_lastname":"Gupta","customers_telephone":"9367183111","alternate_mobile":"6479379949","customers_email_address":"abhi.icon@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}}}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"hayaa.bhat@virtuallaptop.xyz"}  
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voc- I have to change Mac id; I got new fire stick can you please help

Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

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Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

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Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

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Reso- You have to pay service transfer fee on new firestick that is $25.



How to pay cad 25

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99-9367183111 

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[2026-03-19 06:18:03] Production.INFO: opp5  
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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["aadi.goyal@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"aadi.goyal@virtuallaptop.xyz"}  
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[2026-03-19 06:18:03] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Your tv is blocked error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393219,"tickets_number":10393219,"categories_id":18,"prioritys_id":3,"status_id":1,"assigned_to":345,"accounts_id":180890,"accounts_type":"App\\Accounts","customer_id":200582,"accounts_name":null,"work_logs":"","subject":"Your tv is blocked error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":345,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":null,"callback_time":null,"performance_by":null,"performance_at":null,"pop_noti":1,"accounts":{"id":180890,"leads_id":170020,"opportunities_id":324683,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200582,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"121 E Hartford Dr","primary_address2":null,"p_city":"Schaumburg","p_state":"23","p_postal_code":"60193","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"121 E Hartford Dr","other_address2":null,"o_city":"Schaumburg","o_state":"23","o_postal_code":"60193","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0201003625030TV1","bdr_id":63,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-08 12:33:57","card_charged_with_gateway":"Converge pay","transaction_id":"080326O17-DB8B638A-F8A9-4F70-A24B-D62DC1AED0A4","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T05:17:57.000000Z","updated_at":"2026-03-11T05:17:57.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":1,"name":"New"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666917,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

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[2026-03-19 06:18:03] Production.INFO: opp5  
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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
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cx said that he is getting your tv is blocked error

deleted the mac and added back 

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18478914523 

cx said that he is getting your tv is blocked error

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again same issue asked to check you tube cx said that the youtube also not working 

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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It’s not to specific channels it’s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https://www.webhook1.servercenter.xyz/wa/files/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It’s too bad for Videp club

cb arranged  

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[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Sound issue on vod","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["hayaa.bhat@virtuallaptop.xyz","sanjeev.manuala@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393215,"tickets_number":10393215,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":394,"accounts_id":165089,"accounts_type":"App\\Accounts","customer_id":184662,"accounts_name":null,"work_logs":"","subject":"Sound issue on vod","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":525,"updatedby":394,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T06:22:06.000000Z","updated_at":"2026-03-19T12:06:23.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"10:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":165089,"leads_id":154105,"opportunities_id":294784,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":184662,"quantity":"1","custom_price":null,"package_id":130,"primary_address":"51 Stanley Ave","primary_address2":null,"p_city":"Dayton","p_state":"41","p_postal_code":"08810","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"51 Stanley Ave","other_address2":null,"o_city":"Dayton","o_state":"41","o_postal_code":"08810","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp Reference","source_of_call":"GU0250916658540TV","bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2025-09-20 12:26:36","card_charged_with_gateway":"Converge pay","transaction_id":"200925C1C-2CD07F24-DF2B-4202-9153-EBA9936E6DD8","transaction_amount":"310.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-09-25T04:10:24.000000Z","updated_at":"2025-09-25T04:10:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":22,"religion_id":3,"language_id":83,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":184662,"customers_firstname":"Pravin","customers_lastname":"Napuri","customers_telephone":"17327637744","alternate_mobile":null,"customers_email_address":"pn2006@yahoo.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"managed_by":{"myid":525,"first_name":"Sanjeev","last_name":"Manuala","email":"sanjeev.manuala@virtuallaptop.xyz"},"updated_by":{"myid":394,"first_name":"Hayaa","last_name":"Bhat","email":"hayaa.bhat@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666767,"threads_id":10393215,"threads_type":"App\\Tickets","images":"","description":"whats GuruTv Chating with 17327637744  

voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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voc- Most Live channel I need to keep volume at 70-80% but all vod channels even 100% is not enough.

It\u2019s not to specific channels it\u2019s across all channels. Looks like issue with the box.

I can show you if you get a WhatsApp video call

https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773885420.mp4



Please follow the steps: \"Step 1 - Reboot STB (Take power cable out from STB for 10 seconds and then connect it back ,and Reboot internet modem check 



d restarted the box not any improvement.

See attached video. It\u2019s too bad for Videp club

cb arranged  

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Hii, Mirror Now no picture only sound

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[2026-03-19 06:18:03] Production.INFO: opp5  
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[2026-03-19 06:18:03] Production.INFO: opp5  
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14784612946 

cx said that he is getting some issue but the call got dropped in between 

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cx said that the issue is already resolved now

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
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cx said that he is getting some issue but the call got dropped in between 

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[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Call back","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393196,"tickets_number":10393196,"categories_id":13,"prioritys_id":1,"status_id":10,"assigned_to":345,"accounts_id":170747,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Call back","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":345,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T03:16:20.000000Z","updated_at":"2026-03-19T12:07:49.000000Z","sub_categories_id":13,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"532","last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170747,"accounts_id":181647,"opportunities_id":326116,"services_id":10,"customer_id":201309,"quantity":"1","custom_price":"330","package_id":105,"primary_address":"105 Bass Plantation Dr #1806","primary_address2":null,"p_city":"Macon","p_state":"19","p_postal_code":"31210","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"105 Bass Plantation Dr #1806","other_address2":null,"o_city":"Macon","o_state":"19","o_postal_code":"31210","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"BO0250408124470TV","additional_help":"","comments":"","managedby":317,"updatedby":317,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-15 13:19:35","card_charged_with_gateway":"Converge pay","transaction_id":"150326O17-D0458612-8736-4658-BC2B-E3B287F8489A","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673371.GIF","shipping_status":1,"tracking_number":"1ZA4973X0494136364","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-15T19:19:37.000000Z","updated_at":"2026-03-19T04:41:48.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"card_details":"5899","card_type":"MasterCard","transaction_date":"2026-03-15 13:19:37","card_holder_name":"Zankhana Solanki","card_holder_email":"zankhanahemant@yahoo.com","card_holder_phone":"14784612946","customers":{"customers_id":201309,"customers_firstname":"Zankhana","customers_lastname":"Solanki","customers_telephone":"14784612946","alternate_mobile":null,"customers_email_address":"zankhanahemant@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":13,"name":"Non-Technical"},"tickets_sub_categories":{"id":13,"name":"Call Back Request"},"tickets_status":{"id":10,"name":"Pending Closure"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666250,"threads_id":10393196,"threads_type":"App\\Tickets","images":"","description":"IBC

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Call back","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393196,"tickets_number":10393196,"categories_id":13,"prioritys_id":1,"status_id":10,"assigned_to":345,"accounts_id":170747,"accounts_type":"App\\Leads","customer_id":0,"accounts_name":"","work_logs":"","subject":"Call back","description":"","resolution":"","thread_id":0,"thread_type":"leads","managedby":345,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T03:16:20.000000Z","updated_at":"2026-03-19T12:07:49.000000Z","sub_categories_id":13,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":"532","last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"22:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":170747,"accounts_id":181647,"opportunities_id":326116,"services_id":10,"customer_id":201309,"quantity":"1","custom_price":"330","package_id":105,"primary_address":"105 Bass Plantation Dr #1806","primary_address2":null,"p_city":"Macon","p_state":"19","p_postal_code":"31210","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"105 Bass Plantation Dr #1806","other_address2":null,"o_city":"Macon","o_state":"19","o_postal_code":"31210","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","email":null,"lead_source":"Reference Inbound","source_of_call":"BO0250408124470TV","additional_help":"","comments":"","managedby":317,"updatedby":317,"bdr_id":238,"tc_id":0,"assign_to":238,"assign_from":0,"verifier_id":317,"verification_time":"2026-03-15 13:19:35","card_charged_with_gateway":"Converge pay","transaction_id":"150326O17-D0458612-8736-4658-BC2B-E3B287F8489A","transaction_amount":"330.00","transaction_currency":"USD","verifier_name":null,"thread_id":0,"status":"Converted","mark_as_suspicious":"1","conversion_status":"3","verification_status":"","send_mail_to_customer":"0","send_mail_to_customer_count":1,"send_mail_to_dispatch":"1","send_mail_to_dispatch_count":1,"image_name":"1773673371.GIF","shipping_status":1,"tracking_number":"1ZA4973X0494136364","stop_shipping":"0","tracking_notification_status":"1","action":null,"is_active":"1","created_at":"2026-03-15T19:19:37.000000Z","updated_at":"2026-03-19T04:41:48.000000Z","service_enable_date":"2026-03-18","whatsapp_survey":0,"phone1":null,"phone2":null,"phone3":null,"whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"card_details":"5899","card_type":"MasterCard","transaction_date":"2026-03-15 13:19:37","card_holder_name":"Zankhana Solanki","card_holder_email":"zankhanahemant@yahoo.com","card_holder_phone":"14784612946","customers":{"customers_id":201309,"customers_firstname":"Zankhana","customers_lastname":"Solanki","customers_telephone":"14784612946","alternate_mobile":null,"customers_email_address":"zankhanahemant@yahoo.com"},"products":{"id":10,"name":"Boss","phone_number":"7783722112","website_url":"bossofiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:26:01","updated_at":"2024-02-01 14:53:05","dial_code":"99","account_generation_code":null}},"tickets_categories":{"id":13,"name":"Non-Technical"},"tickets_sub_categories":{"id":13,"name":"Call Back Request"},"tickets_status":{"id":10,"name":"Pending Closure"},"tickets_prioritys":{"id":1,"name":"Low Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666250,"threads_id":10393196,"threads_type":"App\\Tickets","images":"","description":"IBC

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[2026-03-19 06:18:03] Production.INFO: opp5  
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Package Changing the Device

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KINDLY XFER SERVICE TO 00:1A:79:3A:42:53

REASON- cx has issue in tv so he changed it



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Telephone 15879688684 

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REASON- cx has issue in tv so he changed it



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KINDLY XFER SERVICE TO 00:1A:79:3A:42:53

REASON- cx has issue in tv so he changed it



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[2026-03-19 06:18:03] Production.INFO: opp5  
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[2026-03-19 06:18:03] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Blank Screen","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393112,"tickets_number":10393112,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":73777,"accounts_type":"App\\Accounts","customer_id":63578,"accounts_name":"TC0231112825080TV","work_logs":"","subject":"Blank Screen","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":444,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-19T12:13:37.000000Z","sub_categories_id":6,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"07:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":73777,"leads_id":63566,"opportunities_id":152764,"name":"TC0231112825080TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":63578,"quantity":"2","custom_price":"420","package_id":19,"primary_address":"407 Briar Ct","primary_address2":null,"p_city":"Royersford","p_state":"51","p_postal_code":"19468","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"407 Briar Ct","other_address2":null,"o_city":"Royersford","o_state":"51","o_postal_code":"19468","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0231025151490TV","bdr_id":271,"tc_id":0,"verifier_id":317,"verification_time":"2023-11-12 09:35:45","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OBgb3JVyhiUgydC10fsBS3y","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":459,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-04-23T08:35:09.000000Z","updated_at":"2025-05-17T06:02:59.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":6,"name":"Blank Screen"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665195,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 3479252209   

Caller name- Jagdish Kumar Patel 

query- Blank screen on App-

DB UPG

Mac 00:1A:79:1C:7D:D1

Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

still getting blank screen 

Outcome- cx said it's too late now , cx wants to talk tomorrow in the morning time at 7AM mst- 8AM MST

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voc -https://www.webhook1.servercenter.xyz/wa/files/1773872902.jpeg cx had issues with blank issues hence already assigned

res -

Mar 18, 2026 05:29 PM

Manas Pratap

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[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Blank Screen","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393112,"tickets_number":10393112,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":73777,"accounts_type":"App\\Accounts","customer_id":63578,"accounts_name":"TC0231112825080TV","work_logs":"","subject":"Blank Screen","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":444,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-19T12:13:37.000000Z","sub_categories_id":6,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"07:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":73777,"leads_id":63566,"opportunities_id":152764,"name":"TC0231112825080TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":63578,"quantity":"2","custom_price":"420","package_id":19,"primary_address":"407 Briar Ct","primary_address2":null,"p_city":"Royersford","p_state":"51","p_postal_code":"19468","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"407 Briar Ct","other_address2":null,"o_city":"Royersford","o_state":"51","o_postal_code":"19468","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0231025151490TV","bdr_id":271,"tc_id":0,"verifier_id":317,"verification_time":"2023-11-12 09:35:45","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OBgb3JVyhiUgydC10fsBS3y","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":459,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-04-23T08:35:09.000000Z","updated_at":"2025-05-17T06:02:59.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":6,"name":"Blank Screen"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665195,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 3479252209   

Caller name- Jagdish Kumar Patel 

query- Blank screen on App-

DB UPG

Mac 00:1A:79:1C:7D:D1

Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

still getting blank screen 

Outcome- cx said it's too late now , cx wants to talk tomorrow in the morning time at 7AM mst- 8AM MST

will checked and assign accordingly

arjun.khatri: nandini.patra: assign to vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-18T23:22:58.000000Z"},{"id":4665261,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 13479252209 

voc -https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773872902.jpeg cx had issues with blank issues hence already assigned

res -

Mar 18, 2026 05:29 PM

Manas Pratap

Your issue is highlighted and our team is working on it and will give you call back as per your requested schedule.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T23:31:05.000000Z","updated_at":"2026-03-18T23:31:05.000000Z"},{"id":4665843,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC 

3479252209 

cx did not answered the call 

vm shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T01:24:41.000000Z","updated_at":"2026-03-19T01:24:41.000000Z"},{"id":4666923,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC

3479252209 

cx said to call back later 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:13:37.000000Z","updated_at":"2026-03-19T12:13:37.000000Z"}],"reminder":[{"id":136106,"threads_id":10393112,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 07:30:00","assigned_to":345,"managed_by":444,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T23:23:12.000000Z","updated_at":"2026-03-18T23:23:12.000000Z","reminder_noti":1}],"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Blank Screen","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393112,"tickets_number":10393112,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":73777,"accounts_type":"App\\Accounts","customer_id":63578,"accounts_name":"TC0231112825080TV","work_logs":"","subject":"Blank Screen","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":444,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-19T12:13:37.000000Z","sub_categories_id":6,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"07:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":73777,"leads_id":63566,"opportunities_id":152764,"name":"TC0231112825080TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":63578,"quantity":"2","custom_price":"420","package_id":19,"primary_address":"407 Briar Ct","primary_address2":null,"p_city":"Royersford","p_state":"51","p_postal_code":"19468","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"407 Briar Ct","other_address2":null,"o_city":"Royersford","o_state":"51","o_postal_code":"19468","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0231025151490TV","bdr_id":271,"tc_id":0,"verifier_id":317,"verification_time":"2023-11-12 09:35:45","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OBgb3JVyhiUgydC10fsBS3y","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":459,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-04-23T08:35:09.000000Z","updated_at":"2025-05-17T06:02:59.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":6,"name":"Blank Screen"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665195,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 3479252209   

Caller name- Jagdish Kumar Patel 

query- Blank screen on App-

DB UPG

Mac 00:1A:79:1C:7D:D1

Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

still getting blank screen 

Outcome- cx said it's too late now , cx wants to talk tomorrow in the morning time at 7AM mst- 8AM MST

will checked and assign accordingly

arjun.khatri: nandini.patra: assign to vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-18T23:22:58.000000Z"},{"id":4665261,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 13479252209 

voc -https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773872902.jpeg cx had issues with blank issues hence already assigned

res -

Mar 18, 2026 05:29 PM

Manas Pratap

Your issue is highlighted and our team is working on it and will give you call back as per your requested schedule.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T23:31:05.000000Z","updated_at":"2026-03-18T23:31:05.000000Z"},{"id":4665843,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC 

3479252209 

cx did not answered the call 

vm shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T01:24:41.000000Z","updated_at":"2026-03-19T01:24:41.000000Z"},{"id":4666923,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC

3479252209 

cx said to call back later 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:13:37.000000Z","updated_at":"2026-03-19T12:13:37.000000Z"}],"reminder":[{"id":136106,"threads_id":10393112,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-19 07:30:00","assigned_to":345,"managed_by":444,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-18T23:23:12.000000Z","updated_at":"2026-03-18T23:23:12.000000Z","reminder_noti":1}],"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz","nandini.patra@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"vidhi.verma@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"vidhi.verma@virtuallaptop.xyz"},{"name":null,"address":"nandini.patra@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Blank Screen","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10393112,"tickets_number":10393112,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":73777,"accounts_type":"App\\Accounts","customer_id":63578,"accounts_name":"TC0231112825080TV","work_logs":"","subject":"Blank Screen","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":444,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-19T12:13:37.000000Z","sub_categories_id":6,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"07:30:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":73777,"leads_id":63566,"opportunities_id":152764,"name":"TC0231112825080TV","amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":63578,"quantity":"2","custom_price":"420","package_id":19,"primary_address":"407 Briar Ct","primary_address2":null,"p_city":"Royersford","p_state":"51","p_postal_code":"19468","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"407 Briar Ct","other_address2":null,"o_city":"Royersford","o_state":"51","o_postal_code":"19468","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Existing Customer Adding STB","source_of_call":"TC0231025151490TV","bdr_id":271,"tc_id":0,"verifier_id":317,"verification_time":"2023-11-12 09:35:45","card_charged_with_gateway":"Stripe","transaction_id":"pi_3OBgb3JVyhiUgydC10fsBS3y","transaction_amount":null,"transaction_currency":null,"managedby":378,"updatedby":459,"assign_to":271,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2024-04-23T08:35:09.000000Z","updated_at":"2025-05-17T06:02:59.000000Z","whatspp_available_for_telephone":"0","whatspp_available_for_alt_phone":"0","region_id":null,"religion_id":null,"language_id":null,"discount":null,"discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":63578,"customers_firstname":"Jagdish Kumar","customers_lastname":"Patel","customers_telephone":"3479252209","alternate_mobile":"9293982312","customers_email_address":"jagdish25584@yahoo.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":6,"name":"Blank Screen"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":444,"first_name":"Nandini","last_name":"Patra","email":"nandini.patra@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4665195,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"IBC

Caller id- 3479252209   

Caller name- Jagdish Kumar Patel 

query- Blank screen on App-

DB UPG

Mac 00:1A:79:1C:7D:D1

Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

still getting blank screen 

Outcome- cx said it's too late now , cx wants to talk tomorrow in the morning time at 7AM mst- 8AM MST

will checked and assign accordingly

arjun.khatri: nandini.patra: assign to vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"12","type":"Tickets","comment_manage_by":444,"is_active":"1","created_at":"2026-03-18T23:22:58.000000Z","updated_at":"2026-03-18T23:22:58.000000Z"},{"id":4665261,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 13479252209 

voc -https:\/\/www.webhook1.servercenter.xyz\/wa\/files\/1773872902.jpeg cx had issues with blank issues hence already assigned

res -

Mar 18, 2026 05:29 PM

Manas Pratap

Your issue is highlighted and our team is working on it and will give you call back as per your requested schedule.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T23:31:05.000000Z","updated_at":"2026-03-18T23:31:05.000000Z"},{"id":4665843,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC 

3479252209 

cx did not answered the call 

vm shared","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T01:24:41.000000Z","updated_at":"2026-03-19T01:24:41.000000Z"},{"id":4666923,"threads_id":10393112,"threads_type":"App\\Tickets","images":"","description":"OBC

3479252209 

cx said to call back later 

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DB UPG

Mac 00:1A:79:1C:7D:D1

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res -

Mar 18, 2026 05:29 PM

Manas Pratap

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"nandini.patra@virtuallaptop.xyz"}  
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Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

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Mar 18, 2026 05:29 PM

Manas Pratap

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Mac 00:1A:79:1C:7D:D1

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res -

Mar 18, 2026 05:29 PM

Manas Pratap

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query- Blank screen on App-

DB UPG

Mac 00:1A:79:1C:7D:D1

Ip 73.233.251.146  

resolution- checked with details- Rebooted fire stick and wifi,

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Mar 18, 2026 05:29 PM

Manas Pratap

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[2026-03-19 06:18:03] Production.INFO: opp5  
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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["veer.singh@virtuallaptop.xyz","hayaa.bhat@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"veer.singh@virtuallaptop.xyz"}  
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5168646156

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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

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[2026-03-19 06:18:03] Production.INFO: opp5  
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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
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cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["vidhi.verma@virtuallaptop.xyz"]}}}  
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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["vidhi.verma@virtuallaptop.xyz"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Your tv is blocked error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393219,"tickets_number":10393219,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":180890,"accounts_type":"App\\Accounts","customer_id":200582,"accounts_name":null,"work_logs":"","subject":"Your tv is blocked error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":345,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:14:02.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180890,"leads_id":170020,"opportunities_id":324683,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200582,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"121 E Hartford Dr","primary_address2":null,"p_city":"Schaumburg","p_state":"23","p_postal_code":"60193","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"121 E Hartford Dr","other_address2":null,"o_city":"Schaumburg","o_state":"23","o_postal_code":"60193","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0201003625030TV1","bdr_id":63,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-08 12:33:57","card_charged_with_gateway":"Converge pay","transaction_id":"080326O17-DB8B638A-F8A9-4F70-A24B-D62DC1AED0A4","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T05:17:57.000000Z","updated_at":"2026-03-11T05:17:57.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666917,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":[],"send_to_data":["tickets@virtuallaptop.xyz"],"bccEmail":["mithilesh.kumar@servercenter.ca"],"ccEmail":["vidhi.verma@virtuallaptop.xyz"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 06:18:03] Production.INFO: Send Email Job {"payload":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Your tv is blocked error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"App\\Tickets":{"id":10393219,"tickets_number":10393219,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":180890,"accounts_type":"App\\Accounts","customer_id":200582,"accounts_name":null,"work_logs":"","subject":"Your tv is blocked error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":345,"updatedby":393,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:14:04.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180890,"leads_id":170020,"opportunities_id":324683,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200582,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"121 E Hartford Dr","primary_address2":null,"p_city":"Schaumburg","p_state":"23","p_postal_code":"60193","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"121 E Hartford Dr","other_address2":null,"o_city":"Schaumburg","o_state":"23","o_postal_code":"60193","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0201003625030TV1","bdr_id":63,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-08 12:33:57","card_charged_with_gateway":"Converge pay","transaction_id":"080326O17-DB8B638A-F8A9-4F70-A24B-D62DC1AED0A4","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T05:17:57.000000Z","updated_at":"2026-03-11T05:17:57.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666917,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"},{"id":4666925,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

CID - 18478914523 

Cx called for the same so asked him to go setting and profile and let me know the mac id so cx said the different mac id which is not matching with the account so asked cx to share the pictures of your tv screen on whatsapp so that we can check about the exact thing and help you accordingly so cx will send it.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-19T12:14:04.000000Z","updated_at":"2026-03-19T12:14:04.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Your tv is blocked error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393219,"tickets_number":10393219,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":180890,"accounts_type":"App\\Accounts","customer_id":200582,"accounts_name":null,"work_logs":"","subject":"Your tv is blocked error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":345,"updatedby":393,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:14:04.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180890,"leads_id":170020,"opportunities_id":324683,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200582,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"121 E Hartford Dr","primary_address2":null,"p_city":"Schaumburg","p_state":"23","p_postal_code":"60193","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"121 E Hartford Dr","other_address2":null,"o_city":"Schaumburg","o_state":"23","o_postal_code":"60193","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0201003625030TV1","bdr_id":63,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-08 12:33:57","card_charged_with_gateway":"Converge pay","transaction_id":"080326O17-DB8B638A-F8A9-4F70-A24B-D62DC1AED0A4","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T05:17:57.000000Z","updated_at":"2026-03-11T05:17:57.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666917,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"},{"id":4666925,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

CID - 18478914523 

Cx called for the same so asked him to go setting and profile and let me know the mac id so cx said the different mac id which is not matching with the account so asked cx to share the pictures of your tv screen on whatsapp so that we can check about the exact thing and help you accordingly so cx will send it.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-19T12:14:04.000000Z","updated_at":"2026-03-19T12:14:04.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - Your tv is blocked error","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10393219,"tickets_number":10393219,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":345,"accounts_id":180890,"accounts_type":"App\\Accounts","customer_id":200582,"accounts_name":null,"work_logs":"","subject":"Your tv is blocked error","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":345,"updatedby":393,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:14:04.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"23:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":180890,"leads_id":170020,"opportunities_id":324683,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":7,"customer_id":200582,"quantity":"1","custom_price":"230","package_id":111,"primary_address":"121 E Hartford Dr","primary_address2":null,"p_city":"Schaumburg","p_state":"23","p_postal_code":"60193","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"121 E Hartford Dr","other_address2":null,"o_city":"Schaumburg","o_state":"23","o_postal_code":"60193","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"GU0201003625030TV1","bdr_id":63,"tc_id":0,"verifier_id":309,"verification_time":"2026-03-08 12:33:57","card_charged_with_gateway":"Converge pay","transaction_id":"080326O17-DB8B638A-F8A9-4F70-A24B-D62DC1AED0A4","transaction_amount":"230.00","transaction_currency":"USD","managedby":558,"updatedby":null,"assign_to":63,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-03-11T05:17:57.000000Z","updated_at":"2026-03-11T05:17:57.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"},"products":{"id":7,"name":"Guru","phone_number":"6479431999","website_url":"guruiptv.xyz","managedby":null,"action":null,"created_at":"29-06-2019 08:24:46","updated_at":"2024-02-14 14:23:16","dial_code":"55","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"updated_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4666917,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"},{"id":4666925,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

CID - 18478914523 

Cx called for the same so asked him to go setting and profile and let me know the mac id so cx said the different mac id which is not matching with the account so asked cx to share the pictures of your tv screen on whatsapp so that we can check about the exact thing and help you accordingly so cx will send it.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-19T12:14:04.000000Z","updated_at":"2026-03-19T12:14:04.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

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CID - 18478914523 

Cx called for the same so asked him to go setting and profile and let me know the mac id so cx said the different mac id which is not matching with the account so asked cx to share the pictures of your tv screen on whatsapp so that we can check about the exact thing and help you accordingly so cx will send it.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-19T12:14:04.000000Z","updated_at":"2026-03-19T12:14:04.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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18478914523 

cx said that he is getting your tv is blocked error

deleted the mac and added back 

again same issue asked to check you tube cx said that the youtube also not working 

so asked to reboot the internet after rebooting the internet not started after waiting also 

requested cx to wait for cb and connect with isp once for rebooting cx agreed

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T12:05:34.000000Z","updated_at":"2026-03-19T12:05:34.000000Z"},{"id":4666925,"threads_id":10393219,"threads_type":"App\\Tickets","images":"","description":"IBC

CID - 18478914523 

Cx called for the same so asked him to go setting and profile and let me know the mac id so cx said the different mac id which is not matching with the account so asked cx to share the pictures of your tv screen on whatsapp so that we can check about the exact thing and help you accordingly so cx will send it.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-19T12:14:04.000000Z","updated_at":"2026-03-19T12:14:04.000000Z"}],"reminder":[{"id":136226,"threads_id":10393219,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 23:00:00","assigned_to":345,"managed_by":345,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-19T12:05:43.000000Z","updated_at":"2026-03-19T12:05:43.000000Z","reminder_noti":1}],"customers":{"customers_id":200582,"customers_firstname":"Hemendra","customers_lastname":"Shah","customers_telephone":"18478914523","alternate_mobile":null,"customers_email_address":"hnhshah@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["vidhi.verma@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn’t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z"},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T11:14:26.000000Z","updated_at":"2026-03-19T11:14:26.000000Z"},{"id":4666926,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843

7719732347843 -19168003355

cx did not answered the call

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[2026-03-19 06:18:03] Production.INFO: opp5  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - iptv not working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T12:16:50.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

hence cb raised","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"5","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-19T11:14:26.000000Z","updated_at":"2026-03-19T11:14:26.000000Z"},{"id":4666926,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843

7719732347843 -19168003355

cx did not answered the call

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"]}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"vidhi.verma@virtuallaptop.xyz"}  
[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailJob":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - iptv not working","recipients":{"to":["tickets@virtuallaptop.xyz"],"cc":["vidhi.verma@virtuallaptop.xyz","seema.doli@virtuallaptop.xyz"],"bcc":["mithilesh.kumar@servercenter.ca"]},"result":{"opportunities":{"id":10392231,"tickets_number":10392231,"categories_id":18,"prioritys_id":4,"status_id":2,"assigned_to":345,"accounts_id":143805,"accounts_type":"App\\Accounts","customer_id":164169,"accounts_name":null,"work_logs":"","subject":"iptv not working","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":421,"updatedby":345,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-19T12:16:50.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-19","callback_time":"19:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":143805,"leads_id":133616,"opportunities_id":262628,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":11,"customer_id":164169,"quantity":"1","custom_price":null,"package_id":111,"primary_address":"27 Huntswood Lane","primary_address2":null,"p_city":"glenmont","p_state":"43","p_postal_code":"12077","p_country":"223","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"27 Huntswood Lane","other_address2":null,"o_city":"glenmont","o_state":"43","o_postal_code":"12077","o_country":"223","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Reference Inbound","source_of_call":"TC0230807674020TV","bdr_id":237,"tc_id":0,"verifier_id":309,"verification_time":"2025-02-26 21:27:28","card_charged_with_gateway":"Stripe Manual","transaction_id":"pi_3QwybOJVyhiUgydC1HF5hpCV","transaction_amount":null,"transaction_currency":null,"managedby":459,"updatedby":null,"assign_to":237,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2025-02-28T13:01:24.000000Z","updated_at":"2025-02-28T13:01:24.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"0","region_id":18,"religion_id":3,"language_id":53,"discount":"20.00","discount_applied":1,"mark_as_dnd":2,"customers":{"customers_id":164169,"customers_firstname":"Bhavya","customers_lastname":"Shah","customers_telephone":"19168003355","alternate_mobile":"19732347843","customers_email_address":"shah_bhavy@outlook.com"},"products":{"id":11,"name":"Tashan","phone_number":"6479430707","website_url":"tashantv.net","managedby":null,"action":null,"created_at":"15-07-2019 09:09:09","updated_at":"2019-09-13 04:52:47","dial_code":"22","account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":4,"name":"Emergency Priority"},"assigned_to_user":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz"},"updated_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz"},"leads_images":[],"comments":[{"id":4652132,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355 

voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

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19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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19168003355 -19732347843

7719732347843 -19168003355

cx did not answered the call

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

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19168003355 

cx said to call back in an hour

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19168003355 -19732347843

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cx did not answered the call

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z"},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

19732347843  Phone is directly going to voicemail.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":380,"is_active":"1","created_at":"2026-03-16T04:52:56.000000Z","updated_at":"2026-03-16T04:52:56.000000Z"},{"id":4652711,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z"},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z"},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z"},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z"},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z"},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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19168003355 -19732347843

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cx did not answered the call

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[2026-03-19 06:18:03] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"seema.doli@virtuallaptop.xyz"}  
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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

8[22:23]\tdhruv.kumar: yes","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-16T04:23:38.000000Z","updated_at":"2026-03-16T04:23:38.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4652167,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"obc

19168003355

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19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

vm shared","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-16T12:40:23.000000Z","updated_at":"2026-03-16T12:40:23.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4653639,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"TashanTv Chating with 19168003355

issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

8[10:54]\tarjun.khatri: vaishali.mishra:assign to sonali","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":568,"is_active":"1","created_at":"2026-03-16T16:54:37.000000Z","updated_at":"2026-03-16T16:54:37.000000Z","managed_by":{"myid":568,"first_name":"Vaishali","last_name":"Mishra","email":"vaishali.mishra@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-05-30T01:35:34.000000Z","updated_at":"2026-03-14T09:57:02.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"4\":10383163,\"5\":10383406,\"10\":10384837,\"24\":10386804,\"27\":10386891,\"32\":10387426,\"37\":10388134},\"opportunity_ids\":[]}","extension_3cx":"2581","extension_name":"CSR","extension_type":"WhatsApp Agent","is_csr_tl":null,"credits":0}},{"id":4654011,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-16T18:10:56.000000Z","updated_at":"2026-03-16T18:10:56.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4655138,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

**Call late as calls were in que","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-17T05:02:41.000000Z","updated_at":"2026-03-17T05:02:41.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662146,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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19168003355 -19732347843

7719732347843 -19168003355

cx did not answered the call

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

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7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

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CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

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19168003355 -19732347843 

cx did not answered the call 

vm shared

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voc- 

Mar 15, 2026 07:12 PM

Hello,

My tv is not working

res- shared in hd3 for cb as cx was unable to confirm what is visible in screen 

cx was unresponsive so shared for cb 

out- cb arranged 

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19168003355

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19168003355 -19732347843 

7719732347843 -19168003355 

cx did not answered the call 

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issue:Mar 16, 2026 10:26 AM

Nothing is visible. It just produces black screen.So I closed the application completely and reopened it. It is just showing black screen

res:i asked to cx please follow the steps Please reboot your tv , iptv box , remove and reverse hdmi cable , reboot your wifi router . Let your wifi router reboot properly after that reconnect and check, If same issue than please change these settings

Press home button , click on settings than video

cx said Pressing on TV doesn\u2019t do anything

outcome:our concern team will connect with you

info shared

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CID 19168003355  

cx said taht he is outside not in front of tv 

want call back at 8:30 PM EST 

call back raied with vidhi","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"02","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-16T21:39:11.000000Z","updated_at":"2026-03-16T21:39:11.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4657208,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 -19732347843 

cx did not answered the call 

vm shared

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19168003355 

cx said that he needs call back after 11pm 

hence cb raised","additional_help":"","work_logs":null,"resolution":null,"talk_time":"8","type":"Tickets","comment_manage_by":345,"is_active":"1","created_at":"2026-03-18T12:18:51.000000Z","updated_at":"2026-03-18T12:18:51.000000Z","managed_by":{"myid":345,"first_name":"Vidhi","last_name":"Verma","email":"vidhi.verma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-15T21:47:39.000000Z","updated_at":"2026-03-16T11:02:19.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2321","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10379889,\"8\":10389335,\"10\":10389693,\"11\":10389974},\"opportunity_ids\":[]}","extension_3cx":"2081","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4666899,"threads_id":10392231,"threads_type":"App\\Tickets","images":"","description":"OBC

19168003355 

cx said to call back in an hour

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19168003355 -19732347843

7719732347843 -19168003355

cx did not answered the call

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Sometimes we want to watch something for example right now we were trying to watch “The Family Man” and the sound (audio) is so low like we can’t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

[08:15]\tsonia.sharma: anita- samuel","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-13T14:16:05.000000Z"},{"id":4638708,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 /7714317885908 /7614317885908 

3068180120 

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T14:36:21.000000Z","updated_at":"2026-03-13T14:36:21.000000Z"},{"id":4641282,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 /3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z"},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z"},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It’s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z"},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z"},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z"},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z"},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z"},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z"},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z"},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 /7714317885908 /7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z"},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z"},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z"},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z"},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z"},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z"}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}} 
[2026-03-19 06:23:09] Production.INFO: opp5  
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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

[08:15]\tsonia.sharma: anita- samuel","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-13T14:16:05.000000Z"},{"id":4638708,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908 

3068180120 

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T14:36:21.000000Z","updated_at":"2026-03-13T14:36:21.000000Z"},{"id":4641282,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z"},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z"},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z"},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z"},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z"},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z"},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z"},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z"},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z"},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z"},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z"},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z"},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z"},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z"},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z"}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 06:23:09] Production.INFO: {"sendReceiptToCustomerSendEmail_foreach":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"]}  
[2026-03-19 06:23:09] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"samuel.sharma@virtuallaptop.xyz"}  
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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

[08:15]\tsonia.sharma: anita- samuel","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-13T14:16:05.000000Z"},{"id":4638708,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908 

3068180120 

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T14:36:21.000000Z","updated_at":"2026-03-13T14:36:21.000000Z"},{"id":4641282,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z"},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z"},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z"},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z"},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z"},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z"},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z"},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z"},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z"},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z"},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z"},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z"},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z"},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z"},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z"}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}}}  
[2026-03-19 06:23:09] Production.INFO: {"sendReceiptToCustomerSendEmailJobMessage":{"locale":null,"from":[{"name":"CRM","address":"noreply@crm1.servercenter.xyz"}],"to":[{"name":null,"address":"samuel.sharma@virtuallaptop.xyz"},{"name":null,"address":"tickets@virtuallaptop.xyz"}],"cc":[{"name":null,"address":"samuel.sharma@virtuallaptop.xyz"},{"name":null,"address":"anita.panjare@virtuallaptop.xyz"}],"bcc":[{"name":null,"address":"mithilesh.kumar@servercenter.ca"}],"replyTo":[],"subject":"Ticket - Audio Issue","markdown":null,"view":"mail.tickets","textView":null,"viewData":{"result":{"opportunities":{"id":10391229,"tickets_number":10391229,"categories_id":18,"prioritys_id":3,"status_id":2,"assigned_to":393,"accounts_id":177056,"accounts_type":"App\\Accounts","customer_id":197006,"accounts_name":null,"work_logs":"","subject":"Audio Issue","description":"","resolution":"","thread_id":0,"thread_type":"accounts","managedby":499,"updatedby":517,"watchers":"","action":null,"is_active":"1","lock_status":0,"created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-19T12:23:07.000000Z","sub_categories_id":100,"schedule_date":"0000-00-00","schedule_time":"00:00:00","sub_assigned":null,"last_assigned_to":null,"rating":null,"callback_date":"2026-03-20","callback_time":"17:00:00","performance_by":null,"performance_at":null,"pop_noti":0,"accounts":{"id":177056,"leads_id":166444,"opportunities_id":313291,"name":null,"amount_pending":null,"ap_currency":null,"amount_with_late_fees":null,"awlf_currency":null,"billing_mode":null,"internet":null,"ldpass":null,"account_authorization_pwd":null,"payment_mode":null,"contract_term":5,"contract_expires":null,"contract_notes":null,"services_id":9,"customer_id":197006,"quantity":"1","custom_price":"300","package_id":10,"primary_address":"939 Chancellor Dr #510","primary_address2":null,"p_city":"Winnipeg","p_state":"68","p_postal_code":"R3T 6L3","p_country":"38","p_manual_country_name":null,"p_manual_province_name":null,"other_address":"939 Chancellor Dr #510","other_address2":null,"o_city":"Winnipeg","o_state":"68","o_postal_code":"R3T 6L3","o_country":"38","o_manual_country_name":null,"o_manual_province_name":null,"same_as_primary_address":"Yes","accounts_additional_help":"","accounts_description":"","lead_source":"Whatsapp Reference","source_of_call":"SA0240726356030TV","bdr_id":67,"tc_id":0,"verifier_id":317,"verification_time":"2026-01-30 16:24:15","card_charged_with_gateway":"Interac e-Transfer","transaction_id":"","transaction_amount":"300.00","transaction_currency":"CAD","managedby":558,"updatedby":null,"assign_to":67,"assign_from":0,"thread_id":0,"status":1,"mark_as_suspicious":"1","action":null,"is_active":"1","created_at":"2026-01-31T07:08:44.000000Z","updated_at":"2026-01-31T07:08:44.000000Z","whatspp_available_for_telephone":"1","whatspp_available_for_alt_phone":"1","region_id":18,"religion_id":3,"language_id":53,"discount":"0.00","discount_applied":0,"mark_as_dnd":2,"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"},"products":{"id":9,"name":"Vois","phone_number":"4037752000","website_url":"voisiptv.com","managedby":null,"action":null,"created_at":"29-06-2019 08:25:40","updated_at":"2024-02-01 14:53:24","dial_code":null,"account_generation_code":null}},"tickets_categories":{"id":18,"name":"Technical"},"tickets_sub_categories":{"id":100,"name":"Others"},"tickets_status":{"id":2,"name":"In Process"},"tickets_prioritys":{"id":3,"name":"High Priority"},"assigned_to_user":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz"},"managed_by":{"myid":499,"first_name":"Anita","last_name":"Panjare","email":"anita.panjare@virtuallaptop.xyz"},"updated_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz"},"leads_images":[{"id":42726,"leads_id":10391229,"leads_type":"App\\Tickets","images":"1773457212.mp4","uploaded_by":351,"is_active":"1","created_at":"14-03-2026 10:17:13","updated_at":"2026-03-14 10:17:13","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz"}}],"comments":[{"id":4638650,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120 

Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

[08:15]\tsonia.sharma: anita- samuel","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-13T14:16:05.000000Z"},{"id":4638708,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908 

3068180120 

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T14:36:21.000000Z","updated_at":"2026-03-13T14:36:21.000000Z"},{"id":4641282,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z"},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z"},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z"},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z"},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z"},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z"},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z"},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z"},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z"},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z"},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z"},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z"},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z"},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z"},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z"}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"attachments":[],"rawAttachments":[],"diskAttachments":[],"callbacks":[],"theme":null,"mailer":"smtp","data":{"template":"tickets","from":{"mailFromAddress":"noreply@crm1.servercenter.xyz","mailFromName":"CRM"},"subject":"Ticket - 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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

[08:15]\tsonia.sharma: anita- samuel","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":499,"is_active":"1","created_at":"2026-03-13T14:16:05.000000Z","updated_at":"2026-03-13T14:16:05.000000Z"},{"id":4638708,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908 

3068180120 

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T14:36:21.000000Z","updated_at":"2026-03-13T14:36:21.000000Z"},{"id":4641282,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z"},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z"},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z"},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z"},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z"},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z"},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z"},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z"},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z"},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z"},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z"},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z"},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z"},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z"},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z"}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}  
[2026-03-19 06:23:09] Production.INFO: {"sendReceiptToCustomerSendEmailrecipient":"anita.panjare@virtuallaptop.xyz"}  
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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

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CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

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3068180120

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3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z","managed_by":{"myid":687,"first_name":"Manas","last_name":"Pratap","email":"manas.pratap@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-01-23T21:37:16.000000Z","updated_at":"2026-03-16T18:04:47.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10391144,\"2\":10391439},\"opportunity_ids\":[]}","extension_3cx":"2643","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

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CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

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3068180120

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3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

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3068180120

cx having still same issue of freezing audio and vdieo

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voc - cx said facing same issue 

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It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

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Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

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Sometimes we want to watch something for example right now we were trying to watch \u201cThe Family Man\u201d and the sound (audio) is so low like we can\u2019t hear it even when we turn up the volume all the way up

All the episodes are like that

asked to cx reboot cx unresponsive 

pls tc 

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CID - 14317885908 \/7714317885908 \/7614317885908 

3068180120 

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CID - 14317885908 \/3068180120 

Called cx but he is outside right now so will take follow up on it","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-13T23:11:08.000000Z","updated_at":"2026-03-13T23:11:08.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642312,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc- 

Mar 13, 2026 08:49 PM

Can you please ask technical support to call me

Mar 13, 2026 08:50 PM

No one has call yet

res- requested to share preferred time for cb but cx was unresponsive  so shared for cb

My phone number is 306-818-0120

please cb 

out- cb arranged 

escalated to krishna sir for cb","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:12:40.000000Z","updated_at":"2026-03-14T03:12:40.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4642333,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    



Mar 13, 2026 09:13 PM

No no please

Mar 13, 2026 09:13 PM

It\u2019s already past 10 pm

Mar 13, 2026 09:14 PM

Can we get call tomorrow around 10 am

out- arranged cb for tomorrow","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":421,"is_active":"1","created_at":"2026-03-14T03:17:00.000000Z","updated_at":"2026-03-14T03:17:00.000000Z","managed_by":{"myid":421,"first_name":"Seema","last_name":"Doli","email":"seema.doli@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-03-30T10:46:16.000000Z","updated_at":"2026-03-14T09:56:07.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2300","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":{\"2\":10379067,\"3\":10379812},\"opportunity_ids\":[]}","extension_3cx":"2061","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643068,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Sonali Callback at 10 AM MST","additional_help":null,"work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:17.000000Z","updated_at":"2026-03-14T13:36:17.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643070,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"8[07:35]\tsonia.sharma: add sonali in sub-assignee","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-14T13:36:40.000000Z","updated_at":"2026-03-14T13:36:40.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643351,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:02 AM

Cal you please have technical support call me

Mar 14, 2026 09:02 AM

306-818-0120



please call cx.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:09:07.000000Z","updated_at":"2026-03-14T15:09:07.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643446,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"Mar 14, 2026 09:28 AM

No one called me

please cb cx","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":700,"is_active":"1","created_at":"2026-03-14T15:35:38.000000Z","updated_at":"2026-03-14T15:35:38.000000Z","managed_by":{"myid":700,"first_name":"Suman","last_name":"Maurya","email":"suman.maurya@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-02-13T02:47:21.000000Z","updated_at":"2026-03-16T15:00:49.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":[10389158],\"opportunity_ids\":[]}","extension_3cx":"2649","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4643646,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 3068180120  

cx said that facing the issue taht audio and freezing issue taht 

resolution the run speed test100 MBPS on firestick 

then common setting > use system level volume > check mark rebooted 

then cx put on hold and then after disclaimer cal dropped 

call back cx said taht call back after 1 hr","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T16:17:13.000000Z","updated_at":"2026-03-14T16:17:13.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4644412,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC 

CID 14317885908  

rebooted firestick then  check the VOD contain 

played family man and other working good 

inform cx to observe 

resolved follow up","additional_help":"","work_logs":null,"resolution":null,"talk_time":"10","type":"Tickets","comment_manage_by":351,"is_active":"1","created_at":"2026-03-14T18:36:09.000000Z","updated_at":"2026-03-14T18:36:09.000000Z","managed_by":{"myid":351,"first_name":"Sonali","last_name":"Jaiswal","email":"sonali.jaiswal@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2022-11-30T23:16:40.000000Z","updated_at":"2026-03-01T12:49:41.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2322","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-01","suspension_reason":"{\"ticket_ids\":{\"0\":10379368,\"3\":10385218,\"17\":10386540},\"opportunity_ids\":[]}","extension_3cx":"2080","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647930,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"OBC DONE

CID - 14317885908 \/7714317885908 \/7614317885908

3068180120

reached on vm","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-15T13:56:04.000000Z","updated_at":"2026-03-15T13:56:04.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4647936,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

Freezing & audio

issue

he said issue is same

guided need to

uninstall

and reinstall it

he was not at home

want cb around 5pm mst

take care","additional_help":"","work_logs":null,"resolution":null,"talk_time":"4","type":"Tickets","comment_manage_by":141,"is_active":"1","created_at":"2026-03-15T13:59:58.000000Z","updated_at":"2026-03-15T13:59:58.000000Z","managed_by":{"myid":141,"first_name":"Sonia","last_name":"Sharma","email":"sonia.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2020-11-02T01:07:46.000000Z","updated_at":"2026-03-07T13:49:17.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2058","shift_id":null,"department_id":null,"team_leader":532,"active_date":"2026-03-07","suspension_reason":"{\"ticket_ids\":{\"10\":10388633,\"11\":10388718},\"opportunity_ids\":[]}","extension_3cx":"2025","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4648917,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"IBC

3068180120

cx having still same issue of freezing audio and vdieo

asked cx to unistall

cx said hold on and dc teh call

please tc","additional_help":"","work_logs":null,"resolution":null,"talk_time":"3","type":"Tickets","comment_manage_by":667,"is_active":"1","created_at":"2026-03-15T17:31:47.000000Z","updated_at":"2026-03-15T17:31:47.000000Z","managed_by":{"myid":667,"first_name":"Palak","last_name":"Tomar","email":"palak.tomar@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-12-08T22:37:47.000000Z","updated_at":"2026-03-13T15:11:59.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-13","suspension_reason":"{\"ticket_ids\":{\"9\":10390444,\"10\":10390656,\"12\":10390767},\"opportunity_ids\":[]}","extension_3cx":"2633","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4662482,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"1.Called the customers but no one picked.","additional_help":"","work_logs":null,"resolution":null,"talk_time":"1","type":"Tickets","comment_manage_by":393,"is_active":"1","created_at":"2026-03-18T14:51:51.000000Z","updated_at":"2026-03-18T14:51:51.000000Z","managed_by":{"myid":393,"first_name":"Samuel","last_name":"Sharma","email":"samuel.sharma@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2023-02-14T23:32:32.000000Z","updated_at":"2026-03-05T22:05:32.000000Z","user_name":null,"products_access":"0","role_id":12,"emp_id":"RO2196","shift_id":null,"department_id":3,"team_leader":532,"active_date":"2026-03-05","suspension_reason":"{\"ticket_ids\":{\"1\":10384121,\"3\":10385458,\"4\":10385467},\"opportunity_ids\":[]}","extension_3cx":"2044","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}},{"id":4664910,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120  

voc - cx said facing same issue 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

res - 

Mar 18, 2026 04:23 PM

It has been almost 3 days and we have been barely able to watch anything on the TV

arranged cb from team","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":687,"is_active":"1","created_at":"2026-03-18T22:43:27.000000Z","updated_at":"2026-03-18T22:43:27.000000Z","managed_by":{"myid":687,"first_name":"Manas","last_name":"Pratap","email":"manas.pratap@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2026-01-23T21:37:16.000000Z","updated_at":"2026-03-16T18:04:47.000000Z","user_name":null,"products_access":"0","role_id":4,"emp_id":"00","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-16","suspension_reason":"{\"ticket_ids\":{\"1\":10391144,\"2\":10391439},\"opportunity_ids\":[]}","extension_3cx":"2643","extension_name":null,"extension_type":null,"is_csr_tl":null,"credits":0}},{"id":4666927,"threads_id":10391229,"threads_type":"App\\Tickets","images":"","description":"VoisTv Chating with 13068180120    

Hello, Is there any way I could speak with manager, can we do that ?

shared with samuel for outcall

[06:22]\tsamuel.sharma: Yes

plz tc .","additional_help":"","work_logs":null,"resolution":null,"talk_time":"00","type":"Tickets","comment_manage_by":517,"is_active":"1","created_at":"2026-03-19T12:23:07.000000Z","updated_at":"2026-03-19T12:23:07.000000Z","managed_by":{"myid":517,"first_name":"Taniya","last_name":"Singh","email":"taniya.singh@virtuallaptop.xyz","isActive":1,"address":null,"city":null,"state":null,"zip":null,"country":null,"phone":null,"image":null,"adminType":1,"action":null,"created_at":"2025-03-14T19:25:09.000000Z","updated_at":"2026-03-14T09:57:57.000000Z","user_name":null,"products_access":"0","role_id":11,"emp_id":"RO2364","shift_id":null,"department_id":3,"team_leader":376,"active_date":"2026-03-14","suspension_reason":"{\"ticket_ids\":[10374329,10377293,10378746,10378954,10379349,10379699],\"opportunity_ids\":[]}","extension_3cx":"2121","extension_name":"CSR","extension_type":"CSR","is_csr_tl":null,"credits":0}}],"reminder":[{"id":134508,"threads_id":10391229,"threads_type":"App\\Tickets","type":"tickets","reminder_at":"2026-03-20 17:00:00","assigned_to":393,"managed_by":393,"status":"1","read_status":"1","is_active":"1","created_at":"2026-03-13T14:16:29.000000Z","updated_at":"2026-03-19T01:28:12.000000Z","reminder_noti":1}],"customers":{"customers_id":197006,"customers_firstname":"Devanshi","customers_lastname":"Chowdhury","customers_telephone":"14317885908","alternate_mobile":"3068180120","customers_email_address":"dchowdhury2121@gmail.com"}},"administrator_data":[],"adminEmailAddress":{"emailAddress":"noreply@crm1.servercenter.xyz","adminName":"CRM"},"send_cc_data":["samuel.sharma@virtuallaptop.xyz","anita.panjare@virtuallaptop.xyz"],"send_to_data":["tickets@virtuallaptop.xyz"],"send_bcc_data":["mithilesh.kumar@servercenter.ca"]}},"connection":null,"queue":null,"chainConnection":null,"chainQueue":null,"chainCatchCallbacks":null,"delay":null,"afterCommit":null,"middleware":[],"chained":[]}}