@extends('admin.layout') @section('content') @section('style') @parent @stop @php $currentURL = url()->current(); if (str_contains($currentURL, 'bdr')) { $link='BDR'; $getUserRoleData = userRoleData(); $LeadSources = explode(",",$getUserRoleData->BDR_Audit); $Tickets = explode(",",$getUserRoleData->Tickets); $Lock_button=explode(",",$getUserRoleData->Lock_button); } else { $link='CSR'; $getUserRoleData = userRoleData(); $LeadSources = explode(",",$getUserRoleData->CSR_Audit); $Tickets = explode(",",$getUserRoleData->Tickets); $Lock_button=explode(",",$getUserRoleData->Lock_button); $WorkLogsVIew = explode(",",$getUserRoleData->WorkLogsVIew); } @endphp
{{ trans('Name') }} | {{ trans('Team Leader') }} | {{ trans('Score') }} | {{ trans('Fatal') }} | {{ trans('RTM') }} | @if(isset($_REQUEST['quickAudit']) && $_REQUEST['quickAudit'] == 1){{ trans('Feedback Status') }} | @endif{{ trans('Auditor') }} | {{ trans('Assigned To') }} | @if(Request::has('quickAudit')){{ trans('Audit Type') }} | {{ trans('Audit Subject') }} | @if(isset($_REQUEST['audit_type']) && $_REQUEST['audit_type']!="Ticket Performance" && $_REQUEST['quickAudit']=1 ){{ trans('Auditor Call Length') }} | @endif @if(Request::has('filterAudit') && (!isset($_REQUEST['audit_type']) || $_REQUEST['audit_type'] != "Ticket Performance")) @if(isset($_REQUEST['filterAudit']) && $_REQUEST['filterAudit']){{ trans('Ticket No.') }} | @endif @endif @endif @if(isset($_REQUEST['audit_type']) && $_REQUEST['audit_type']=="Ticket Performance"){{ trans('Ticket No.') }} | @endif{{ trans('Audit Date') }} | {{ trans('Action') }} |
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@if(!empty($call->lastAssignedTo)){{ $call->lastAssignedTo->first_name.' '.$call->lastAssignedTo->last_name }}@endif | @if(!empty($call->lastAssignedTo->teamLeader)){{ $call->lastAssignedTo->teamLeader->first_name.' '.$call->lastAssignedTo->teamLeader->last_name }}@endif | @php $rating = ((int)$call->rating*20) @endphp{{ $rating }} | {{ ($call->rtm) ? $call->rtm : '' }} | No | - | @if(!empty($call->performanceBy)){{ $call->performanceBy->first_name.' '.$call->performanceBy->last_name }}@endif | -- | Ticket Performance | {{ $call->tickets_number }} | {{ $call->performance_at }} | @if(in_array("Edit",$Tickets ) || in_array("Delete",$Tickets ))@if(in_array("View",$Tickets )) @endif | @endif|||
{{ ($call->csrName) ? $call->csrName->first_name." ".$call->csrName->last_name : $call->lastAssignedTo->first_name.' '.$call->lastAssignedTo->last_name }} | {{ ($call->csrName) ? $call->reporting_manager : ( !empty($call->lastAssignedTo->teamLeader) ? $call->lastAssignedTo->teamLeader->first_name . ' ' . $call->lastAssignedTo->teamLeader->last_name : '' ) }} | @php $rating = ((int)$call->score*20) @endphp{{ ($call->csrName) ? $call->score : $rating }} | @if ($call->csrName) @if ($call->score == "fatal") Yes @else No @endif @else No @endif | {{ ($call->rtm) ? $call->rtm : '' }} | {{ ($call->status) ? $result['quick_audit_status'][$call->status] : "--" }} | @if($call->csrName) @if($call->auditor) {{ $call->auditor->first_name . " " . $call->auditor->last_name }} @endif @else @if(!empty($call->performanceBy)) {{ $call->performanceBy->first_name . ' ' . $call->performanceBy->last_name }} @endif @endif | - | {{ ($call->csrName) ? $call->type : $call->type }} | {{ ($call->audit_subject) ? $call->audit_subject : "--" }} | {{ ($call->csrName) ? $call->number :"--" }} | {{ !$call->csrName ? $call->number : '--' }} | {{ ($call->csrName) ? $call->performance_date : $call->performance_date }} | @if($call->csrName ) @if(in_array("Edit",$LeadSources )) @endif @if(in_array("View",$LeadSources )) View @endif @if(in_array("Delete",$LeadSources )) @endif @else @if(in_array("Edit",$Tickets ) || in_array("Delete",$Tickets )) @if(in_array("View",$Tickets )) @endif @endif @endif | |
{{ $call->csrName ? $call->csrName->first_name . ' ' . $call->csrName->last_name : 'N/A' }} | {{ $call->reporting_manager }} | {{ $call->ranking }} | @if($call->rating == "fatal")Yes | @elseNo | @endif{{ ($call->rtm) ? $call->rtm : '' }} | {{ $result['quick_audit_status'][$call->status] }} | @if($call->auditor) {{ $call->auditor->first_name." ".$call->auditor->last_name }} @endif | - | {{ $call->audit_type }} | {{ $call->audit_subject }} | {{ $call->auditor_call_length }} | {{ $call->audit_time }} | @if(in_array("Edit",$LeadSources )) @endif @if(in_array("View",$LeadSources )) View @endif @if(in_array("Delete",$LeadSources )) @endif | |
{{ $call->userdetail->first_name." ".$call->userdetail->last_name }} | {{ $call->supervisor }} | {{ $call->total_percent }} | @if($call->total_percent<70 || $call->fatalcall_status ==1)Yes | @elseNo | @endif{{ $call->auditor['first_name']??''}} {{$call->auditor['last_name']??'' }} | {{$call->trainer['first_name'] ??''}} {{$call->trainer['last_name']??'' }} | {{ $call->date }} | @if(in_array("Edit",$LeadSources )) @endif @if(in_array("View",$LeadSources )) View @endif @if(in_array("Delete",$LeadSources )) @endif | ||||||
{{ $result['callmonitor']->appends($_GET)->links() }} | ||||||||||||||
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