@if (count($errors) > 0) @if($errors->any())

@endif @endif

CSR Data

Head Count: {{ $tableData[0]['online_agent'] }}

Inbound Calls:
{{ $tableData[0]['in_call'] }}

Inbound Calls Answer:
{{ $tableData[0]['answer_in_call'] }}

Inbound Answer %:
{{ number_format($tableData[0]['answered_percentage'], 2) }}%

Inbound Calls/Agent:
{{ number_format($tableData[0]['in_bound_call_answer'], 2) }}

Outbound Calls:
{{ $tableData[0]['out_call'] }}

Outbound Calls/Agent:
{{ number_format($tableData[0]['out_bound_call_answer'], 2) }}

Total Calls:
{{ $tableData[0]['total_call'] }}

Total Calls/Agent:
{{number_format( $tableData[0]['total_call_per_agent'], 2) }}

Avg Talk Time:
{{ $tableData[0]['talk_time_in_seconds'] }}

Avg Queue Login Time:
{{ $tableData[0]['queueLoginSeconds'] }}

Abandoned Calls:
{{ $tableData[0]['abondon_call'] }}

Abandon %:
{{ number_format($tableData[0]['abondon_call_percentage'], 2) }}%

{{ trans('3 CX CSR Data Report') }}